The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Audible.com / fraud

1 United States Review updated:
Contact information:

I had canceled my visa debit card. I then noticed a charge on my account from audible.com. I checked my account on their website and they had the new visa debit card which I had never given them. I called and they said they did not know how they got it. Two days later they called and told me they have a contract with visa and other card companies to receive the new card #s of customers who cancel their cards. They actually told me visa was providing the service to me. I called wells fargo who said they do not give out new numbers and do not believe visa could have. I called visa and got an office in panama. When I asked for the phone # for corporate headquarters they said they don't have phones there. Unbelievable. I canceled that card and told wells fargo not to charge anything else on the card, but another unauthorized charge appeared. I called the bank 4 times, got put on hold, hung up on, etc. I then went to the bank and they told me the only thing I could do was call the 1-800 #. At this point I became an evil # woman. I called the attorney general's office and will file complaints about the whole bunch. Audible.com took my account web page down, hmmm, something to hide?

Sort by: UpDate | Rating

Comments

  • Au
      9th of Jul, 2009
    Best Best Advice +5 Votes

    My identity was stolen while doing online shopping March 2009--my credit card company was nice enough to recover all the charges, however to this day, even after canceling my card 3 times and getting a new number, Audible's recurring charges are still showing up. On a monthly basis, I'm filling out affidavits to my credit card company to have these monthly fees recovered, and Audible refuses to stop charging me no matter how many times they are contacted. This behavior is sick and disgusting for a business, especially since I never subscribed for there services in the first place.

  • Au
      21st of Apr, 2010
    +3 Votes

    They ripped me off too. I canceled my subscription and they billed me two times more. The subsequent billing happened to be linked to a closed checking account, so consequently I was charged overdraft fees by my bank. I called and finally ahold of someone who would listen and she agreed that the charges were erroneous and that the charges would stop. I said that audible owes me the overdraft fees as well, she sent it onto her bosses in New Jersey and they never responded. To this day Akiba Stewart has tried and tried to help, but the bosses will not refund my money. I am going to Tweet and Face book about this rip off company till the day I die. Look for my new blog I am creating just to tell everyone about this rip-off company!
    Audible.com is like all the big banks and auto companies that have screwed the tax-payer and them asked for help, they rip-us -off and we have to stand up for ourselves!! this is bull@###$

  • Au
      17th of Feb, 2011
    +1 Votes

    this is a fabulous post and just saved me the time and frustration of going through these exact same steps. I'm out for these MF's throats over this unbelievable fraud. PLEASE PLEASE join me. I just created a facebook page
    http://www.facebook.com/pages/Audiblecom-Must-Be-Stopped/126942910711562?sk=wall

    Please tell everyone. We need to shut these people down and get our money back. LET'S GO!! I'm so fired up about this shameless fraud. The advertise on The MOTH podcast, one of my favorite things as well as many other places.

  • Bo
      14th of Mar, 2011
    0 Votes

    I consider myself internet savy and wise to rip-offs; to the point of being cynical. That said; I was offered a free audio book from audible.com. I bit, and got ripped off for a recurring charge of $14.95. I do not recall giving them my bank info. but now i must close my bank account and change all my direct deposit and debit numbers with several companies while stiil leaving this account open with money in it as not to get into trouble myself for insufficient fund.
    To paraphrase Vito Corleone:" A man with a website can steal more than a man with a gun." We need to start jailing these SOBs.

  • Ve
      14th of Mar, 2011
    0 Votes

    I just discovered a recurring $14.95 charge on my card over the last 3 months, and I immediately called my bank and had my card canceled because i thought someone had stolen my card number. I just called Audible and they willingly reversed the last 3 months of charges to my account $14.95. They said I should see the refund in 3-5 days. I asked them if it would be a problem to deposit it into the account because I had cancelled my card, and they said no, they would link to the bank account number associated with the card. So this implies they can bypass your card number and take directly from your bank, kinda scary IMO. But thankfully the guy had no problem refunding the money, i suggest you call them 1-888-283-5051

  • Ma
      11th of May, 2018
    +1 Votes

    @vector006 Yes because most of the times one of there Amazon household make use of their cards and subscribed to Audible subscription and they put the blame to Audible.

  • Fi
      27th of Jan, 2012
    +1 Votes

    I just had the same thing happen to me, a charge of $14.95 on my Visa credit card account. I do not know how they got my CC number. I did call them and they said they would remove the charge. From what I'm reading here I question if they are really going to credit this $14.95. The only way that I can figure out how they got my CC number is through Amazon whom I have an account with for the Kindle Fire. Amazon has the Audible .com apps in their App store, and this is the only way I can see how they got my CC Number. I am going to investigate this further and report back, if Amazon is responsible, I suggest all of you do the same if you have and account with Amazon. Credit Card fraud is a serious offense and Audible.com needs to reveal how they are getting our credit card numbers!!

  • Je
      5th of Jun, 2012
    +1 Votes

    I too experienced this, and more importantly, I also have had $700 taken out of my account in debit card fraud. I live in Alabama, and all 7 of the $100 charges have come from New Jersey... which just so happens to be where audible is based out of and charging me unmerited monthly bills from. I never lost my card, and only gave the information to audible and now someone has made a replica.

    Be careful, they will rob you blind!

  • Ma
      11th of May, 2018
    0 Votes

    @Jennifer Grainger Are you joking?

  • Ba
      8th of Jun, 2012
    0 Votes

    Audible.com is definitely a fraud company. They charge me my card for 3 times for no reason. I have never done any business with this company. I called my bank and they are fraud investigating it. To me, I have to change a new card and pay my old card by mail.

  • Ci
      11th of Jun, 2012
    -1 Votes

    I just received a 14.95 charge on my bank card. have no idea where they got my # but I called the bank and reported a fraud charge. I do not even own a ereader of any type and I have not ever EVER done business with this company audible.com. I have done business with amazon many times so I wonder if they got the # from them.

  • Wt
      27th of Jun, 2012
    0 Votes

    On May 29, 2012 AUDIBLE.COM charged my debit card for $7.49, the funny thing is I don't have an account at AUDIBLE.COM so I called my bank and told them about the fraudulent transaction. My bank returned my money, cancelled my debit card and they sent me a new card, but then On June 26, 2012 AUDIBLE.COM charged me again for $7.49 and I said to myself WT[censored] so this time I called AUDIBLE.COM and told them that I do not have an account on them and the representative asked me for my email address, but i just told him that I don't have an account on them, so then he asked for my debit card number and I told him that I don't remember my debit card number because I already destroyed it because I got a new one. Then he asked for my new debit card number, so out of curiosity I gave him my debit card number and he put me on hold to check the account on that debit card. Few minutes later he's back and said that he found the account... WT[censored] He also said the name on the account and guess what.. it's my name WT[censored] I told him I don't have an account on them and he gladly refunded my money and closed "my account" The question is how did they managed to get my new debit card number? F AUDIBLE.SCAM

  • Ma
      11th of May, 2018
    0 Votes

    @WTFSCAM!!! Maybe you have an Amazon account.

  • Mo
      21st of Aug, 2012
    +1 Votes

    I joined Audible.com's Gold Membership Plan so I could get 30% discount on titles. This plan costs $14.95US per month. The reality is you don't get any discount at all. When you become a member they inflate the price and then give a phony discount so you end up paying the same amount as a non-member pays. Anyone can check the veracity of my complaint by comparing the prices with someone who is not a member. I've sent several emails asking for an explanation, so far no response. I have cancelled my membership but will now have to carefully check my bank statement each month to see if I too am being overcharged.

  • Mi
      11th of Dec, 2012
    0 Votes

    On March 2011 I bought an audio book for my son on AUDIBLE.com, since then they have been charging me 14euros a month for a plan which I never asked> I did not realized straigh away and when I did I went on their website and tried to cancel the whole thing. but they are still charging me. What can I do? I live in France...

  • Wa
      10th of Jan, 2013
    0 Votes

    my wife used amazon.com and thats where audible got my cc number from. i tried talking to them and they lady tried to belittle me and make me think she signed up for them. its been months since she used amazon. she waited almost a year for the book and months later i find that same 14.95 on my account. the lady even asked for email addresses to try and locate the accont. amazon i feel are crooked as well or naive. either way incompetent. im calling tommorow to get my money. we work too hard to overlook stuff like this or we wouldnt be on here making complaints

  • Pr
      27th of Jun, 2013
    0 Votes

    I had a similar Experience with audible, I was never subscribed for any plan yet I was charged 3 times. I raised a complaint also but none of the customer care representative bothered to revert. I feel Audible is scamming and fooling people.

  • Ro
      23rd of Jan, 2014
    0 Votes

    I also got charged on my credit card when I have no recollection of signing up with Audible. I called their number tonight and the customer servoce person was quite courteous and agreed to cancel my account and refund one months charge. She sent me an email confirming this, so at least I have proof that they have agreed to reverse the charge. She told me that their company is owned by Amazon.

  • Lb
      25th of Jan, 2014
    0 Votes

    Audible.com just charged me 14.95 and I don't remember going on there at all. If they don't reply to my email. Oooo are they in for it. >:(

  • Be
      27th of Apr, 2014
    0 Votes

    Never heard or shopped with Audible before, I had to close my last credit card with Wells Fargo because of Audible charges. I have since removed my credit card information from Amazon.com

    Now, within a couple of months, there is another charge again from Audible. This is extreme fraud.

    I don't usually keep my credit card details online. At the moment, I only hold my credit card information with Netflix.
    Is anyone else with recurring charges from Audible also with Netflix (i.e. has credit card information stored online)?

    I'd like to find out a trend, as my history with the new card is still early. May be able to figure out how Audible is even getting the new cc number.

  • Te
      1st of May, 2014
    0 Votes

    I recently noticed a reoccurring charge of 14.95 + enchange due to m being Canadian ...I've never downloaded an audio book ... I've never been to the audible site until I noticed these charges ... Luckily I had the charges reverted to me for a owl of almost 90$

  • Ch
      27th of Aug, 2014
    0 Votes

    Just got off the phone with Audible.com and they could not explain why they were pulling money out of my account. I do not have a Kindle nor do I use Amazon. No other purchases out of account, just started taking money. They have no record of me and cant use my card # (which is different already) to look me up.Due to the fact that it was my debit card, the bank will only go back 30 days so I will be suing them in small claims court. Total fraud and should be shut down.

  • Ka
      12th of Oct, 2014
    0 Votes

    I too am having issues with this disgusting company. Cancelled my audible account back in August. I was charged in Setember and refunded. They told me they would remove my credit card info and not charge me again. Well I was charged again in October. This time I called again and talked to some guy. I told him I wanted my credit card info and my phone number removed. He told me he didnt have access to do these types of things when I still have an Amazon account. I told him I deleted my amazon account and then all of a sudden hes like "ohh in that case I can delete your info. One sec. Okay your info is deleted." I don't believe his ### one bet and will be expecting yet another charge next month.

Post your comment