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1.2 180 Reviews

Audible Complaints Summary

8 Resolved
161 Unresolved
Our verdict: If considering services from Audible with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Audible reviews & complaints 180

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J
5:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible audible something!

I am ordering you to demand the return of the unapproved charge that was placed to my debit card for the amount of $16.00 on 6/21/2018. I have ordered nothing from your company and I have already notified the police, as well as the better business bureau and the attorney general's office for my state, as well as that of new jersey! The site noted on the bank statement is adbl.co/bill. There is no other information available!

I am requesting a refund to my debit card immediately!

Jeri franks
Cell [protected]

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S
3:24 pm EDT

Audible very bad software downgrade

I've been a member of Audible for over 14 years and have loved it. HOWEVER, Audible recently "dumbed down" their software, replacing useful information in my Library - especially the column that provided information about whether or not I own the companion Kindle books, and whether a Kindle book is available for that book - with completely unnecessary big pictures of the books' covers.
As if we don't know how to read a list of books and need a picture. What? Does Audible think its listeners are children? I am incredibly annoyed by the change as it affects one important way in which I decide where and when to listen to a particular book.
I have contacted both Audible and Amazon in every way possible, and only receive vague responses about "passing the information along" or something. Amazon and Audible are supposed to be linked, but eliminating the Kindle Whispersync column in my personal Library is stupidest move ever.

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K
7:01 pm EDT

Audible online reading books

They keep charging my account and I have no way to STOP THEM yet, I'm not reading any books nor can I down load any, and neither do I want to. Please Help!
Just need my account to stop being charged. Each much Audible at 307.442.940.0505 according to my bank statement charges my account $14.95
I have not read one book. I need help. Charged account is not my agreement.

Thanks.

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P
5:31 pm EDT

Audible podcast advertisements

I listen to many, many podcasts. Many of these podcasts are supported by audible. When the podcast plays an advertisement for Audible, Audible claims to have thousands upon thousands of titles, yet the examples given are always the same: "The Book Theif" and the "The Power of Introverts". Why do you guys only promote those two titles? Why do these authors get endless free advertisement and promotion? Not only is it incredibly unfair to countless other authors, I am absolutely sick and tired of hearing these author names and titles. Honestly, at this point I would go out of my way to avoid products from either author, and it makes Audible seem like a company with problems.

Anyway..my two cents.

Peter.

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E
1:45 pm EDT

Audible re: withdrawal of 14.95 dollars

Dear,

We are concerned and ending with 7256 of Pettersson Törbjörn.

Its so so suddening that on 12th / 05/ 2018, this Money was withdrawn with out our consent and we are further concerned how this happened and how the access to this card was availed to your adminstartion.

With this, we are kindly requesting for this refund and no further withdraw from this card.

We also understand that your intergrity can be maintained without forcefull like defrauding peoples financíes without their concent.

Happy we Corporate,

Eve Pettersoon

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Update by Eve Nsubuga
May 15, 2018 1:48 pm EDT

Dear,

We are concerned about the miss management and witdraw of 14:95 dollars on a master card ending with 7256 of Pettersson Törbjörn.

Its so so suddening that on 12th / 05/ 2018, this Money was withdrawn with out our consent and we are further concerned how this happened and how the access to this card was availed to your adminstartion.

With this, we are kindly requesting for this refund and no further withdraw from this card.

We also understand that your intergrity can be maintained without forcefull like defrauding peoples financíes without their concent.

Happy we Corporate,

Eve Pettersoon

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J
9:24 pm EDT

Audible Continuing charge

I canceled my service months ago and still continue to be charged. Therefore I've canceled each month continuously and I'm still being charged. I've gotten 1 book and it was in the very beginning and didn't even get to finish it so please take my card off of the list to be charged and return my money. I also did not give consent for my card information to be saved on the temporary account.

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E
E
E Quintanales
, US
Jun 22, 2018 3:16 pm EDT

Con sorpresa veo que desde enero 2018 me estan haciendo un cargo a mi tarjeta por 14, 95$ que al cabo de 5 meses suma 74, 75$. Esto lo considero una estafa puesto que ni he comprado libro de lectura por Amazon ni por ningun otro servidor y tampoco he autorizado ni metido datos de mi tarjeta para que descuenten esa suma.
No se a donde poner el reclamo

ComplaintsBoard
J
3:26 am EDT

Audible unauthorized debit card charge

I realized today that my debit card was charged 16.15$ for Audiobooks in which I did not authorize. This is a huge inconvenience for me seeing as how the money that was taken from my card was money I needed for my childrens school event. I expect to be fully refunded said money's and hope that your company is honest enough to compensate me for being so inconvenienced.

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B
10:33 pm EDT

Audible unauthorized charges by audible

I am complaining about unauthorized. Charges for the past five months on my debit card by audible. I have not subscribed to any services by audible but for the last five months, an unauthorized charge of $14.95 has been charge on my debit card account with bank of america without any authorization from me. Please kindly review and rectify the issue. Thanks

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T
6:44 pm EDT

Audible unauthorized credit card charges

Multiple unauthorized credit card charges that total $14.95 each. I will be notifying my bank and stating that these charges are fraudulent. I have never had any contact with the company Audible. I do not understand how this company has obtained my card information. This has been going on for months and I am demanding that these charges be stopped immediately and all monies refunded.

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J
J
Jenster
, US
May 08, 2018 7:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You should also do an identity check.

Audiable is an online service. Have you, at any time EVER used your card online? Check your transactions.

ComplaintsBoard
S
8:06 pm EDT

Audible monthly charge

I have canceled 3 months in a row now. STOP billing me. Please credit my account back: 04/30/18 04/30/18 Audible adbl.co/bill NJ $15.38. This is ridiculous. And is the last time I ask nicely. PLEASE credit my account and quit billing me. Thanks! If you have any questions please contact me at 970.769.7924. I am taking a screenshot and recording all future communication.
Regards,
Susan Smilanic

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A
11:45 am EDT

Audible be aware of these charges!

Fourteen months worth of 14.95 charges on my credit card. Not paying attention, life going too fast. I guess when you buy the device you get one month free trial. If YOU DON'T cancel then you get the charge. I didn't even know about free trial.

Called today. Got the fourteen months credited back to my credit card with an email confirming this.

Encourage all to call if this is happening to you. They make money from dumb [censored] like me who do not pay attention.

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S
7:22 am EDT

Audible audible adbl

I was changedriving 15.95 and did not approve this. I have never signed nor want this. This is the second time I've emailed y'all concerning this matter I would appreciate someone reply. I really can't afford money being took off my car to do believe someone else was using my card that did not have my permission. I've had trouble with this in the past the matter I'm dealing with.

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J
12:31 pm EDT
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Audible unauthorized payments from bank account

I have noticed these charges of $14.95 on my bank statement for several months and did not know how to contact the company making these withdrawals from my account. I don't know why I didn't try to find out online but I found this page today. I did report it to my bank once but since I didn't have enough info nothing was done about it. y question now is, "Can anyone out there tell me what to do"?

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S
1:08 pm EDT

Audible audible books

I never ordered this service and I don't know how they got my credit card number to charge me monthly $15.96. I can't call them as no phone number is on my monthly bank statement. My bank wants me to contact them first but that is not possible so now I'm making this complaint for fraudulent charges. I will be going to the bank and cancelling the credit charged to stop these charges from happening again

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J
6:45 am EDT

Audible purchase audible adbl.co/bill nj card7489

I do not know why with which right you steeled from me $ 14.95, by charging an unauthorized charge of $ 14.95, why do you do that...!, It's my money, and I never gave you the right to do that.

You are committing fraud and I am going to inform the Autridades so that they can take action if the charges made immediately do not come to an end.

hope Urgent response via Email [protected]@gmail.com
You can call me at 305 401 g7206 in Spanish only

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Update by Julito1948
Apr 18, 2018 6:53 am EDT

Ustedes me estan cobrarando 14.95 sin autorizacion en mi cuenta y yo no he solicitado ningun servicio de Ustedes. Como esto es un fraude solicito se soluciene de inmediato para no tener que informar a las Autoridades competentes.
Espero respuesta Urgente a; juliocardenas 1948@gmail.com o a mi celular [protected] solo en español

Ustedes me estan cobrarando 14.95 sin autorizacion en mi cuenta y yo no he solicitado ningun servicio de Ustedes. Como esto es un fraude solicito se soluciene de inmediato para no tener que informar a las Autoridades competentes.
Espero respuesta Urgente a; juliocardenas 1948@gmail.com o a mi celular [protected] solo en español

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P
4:42 pm EDT

Audible unauthorized credit card charges & unauthorized membership with recurring charges

I was looking at Audible because it came to me as recommended by someone on Facebook. (Which, now, I realize was a marketing hoax.)
I looked at the e book company, but did not sign up for a membership and most definitely Did Not give any credit card information.
I notified my credit card company that I did not authorize the 2 charges of $16.37 and didn't know how they got my account number. They filed a dispute.
Today I looked up Audible's phone number on their web customer service page and called. Apparently, if you have EVER had an Amazon account they can enroll you and charge your card based on Amazon's records. I was appalled. This is a fraudulent act of Amazon (no surprise here) and Audible (probably a subsidiary). I assume it's disclosed in fine print somewhere... but if our credit card numbers can be transferred without our permission... this should be construed as Fraud and Illegal. Please write your "congress-persons" to get this practice stopped. (Before Amazon controls our government, if it's not too late.)
PS: The Audible Corporate number is [protected]

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R
11:51 am EDT

Audible monthly billing of 14.95 when I do not and never have had an audible account

You billed my debit card $14.95 on March 19th and I have never had an account with you nor have I ever authorized you to debit my account. It is my understanding that you have often taken Amazon info from actual subscribers and used that info to get other cards to bill without their authorization, this is fraud. Please stop being a fraudulent operation and go back to being legitimate. I have notified my bank of your fraud and asked them to look into your billing practices.

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L
5:20 pm EDT

Audible I did not order any audible books from this company I never have if I don't get my refund and awake I am going to close my bank account

I need it was extracted from my bank account I never ordered any audible books and if I don't receive my refund in a week I'm going to close my account that way they can stop taking money out of my account. I have never had a company take out money out of my account without my knowledge and this is the first time that this has happened to me in my life

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A
11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible billing

I have been billed by the Audible company for several months although I did not sign any contract with them. On December 22 I subscribed for a free trial by installing a free app on my phone. It was very unclear that after a month they will start billing me. I was not using the app at all. Then, on January 22, I was billed 14.95 USD (19.42 CD). Before the billing date, February 22, I cancelled the account on audible. The cancellation was confirmed but on February 22, I was still charged and I got an e-mail that my account had been renewed. I have not asked for it! How do I stop this from happening?

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A
12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible unauthorized credit card charges

I was charged 12, 43 euros on the 18th of March by Audible. I did not order anything nor subscribe to any services.in fact, I have never even visited their website. I would like to know whether this is a one-time purchase or a monthly subscription to a service, since I'm not familiar with the website. I refuse to pay any bills to a service I have not ordered. I have received a Visa bill (which I'm not going to pay obviously), but what am I to do about it? Please respond quickly.
Anna Eskelinen
[protected]@gmail.com

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Audible Customer Reviews Overview

Audible is an online platform that offers a vast collection of audiobooks, podcasts, and other audio content. The platform has received numerous positive reviews from its users, highlighting its user-friendly interface, extensive library, and high-quality audio.

One of the most significant advantages of Audible is its vast collection of audiobooks, which includes over 200,000 titles across various genres. Users can easily browse through the library and find their favorite books, including bestsellers, classics, and new releases.

Audible's user-friendly interface has also received praise from users. The platform is easy to navigate, and users can quickly find the content they are looking for. Additionally, Audible offers various features that enhance the listening experience, such as adjustable playback speed, sleep timer, and bookmarking.

Another positive aspect of Audible is the high-quality audio it provides. The platform uses advanced technology to ensure that the audio is clear and crisp, making it easy for users to follow along with the narration.

Overall, Audible has received overwhelmingly positive reviews from its users, making it a top choice for anyone looking for high-quality audiobooks and other audio content.

Audible In-depth Review

Website Design and User Experience: The Audible website has a clean and intuitive design, making it easy for users to navigate and find what they are looking for. The search function is efficient and the overall user experience is smooth and enjoyable.

Product Selection and Variety: Audible offers a vast selection of audiobooks, with a wide variety of genres and titles to choose from. Whether you're into fiction, non-fiction, self-help, or any other genre, you'll find plenty of options to suit your taste.

Pricing and Membership Options: Audible offers flexible pricing options, including monthly and annual memberships. The pricing is reasonable considering the value you get from the service. Members also enjoy discounts on additional audiobook purchases.

Audio Quality and Performance: The audio quality of Audible's audiobooks is excellent. The sound is clear and crisp, allowing for an immersive listening experience. The performance of the audiobooks is flawless, with no glitches or interruptions.

Customer Service and Support: Audible provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are quick to address any issues or concerns that users may have.

Mobile App Functionality: The Audible mobile app is user-friendly and packed with features. It allows users to easily browse and download audiobooks, create playlists, and adjust playback settings. The app also syncs seamlessly across devices.

Membership Benefits and Features: Audible offers a range of membership benefits and features. Members have access to exclusive sales, free monthly audiobooks, and the ability to exchange audiobooks they didn't enjoy. The membership also includes access to podcasts and original audio content.

Ease of Account Management: Managing your Audible account is a breeze. The website and mobile app provide easy access to account settings, payment options, and membership details. Cancelling or pausing your membership can be done with just a few clicks.

Return and Refund Policy: Audible has a generous return and refund policy. If you're not satisfied with an audiobook, you can easily return it within a certain timeframe and receive a full refund or credit. This ensures that users can confidently explore new titles without the fear of wasting their money.

Overall User Satisfaction and Recommendations: Overall, Audible is highly recommended for audiobook enthusiasts. The website design and user experience are top-notch, the product selection is extensive, and the pricing and membership options are fair. The audio quality and performance are excellent, and the customer service and support are commendable. The mobile app functionality is impressive, and the membership benefits and features add great value. Managing your account is effortless, and the return and refund policy provides peace of mind. Audible truly delivers a satisfying experience for users, making it a must-try for anyone who enjoys audiobooks.

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Audible contacts

Phone numbers

1888 283 5051 1888 283 0332 More phone numbers

Website

www.audible.com/contactus

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