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1.4 193 Reviews

Audible Complaints Summary

8 Resolved
162 Unresolved
Our verdict: If considering services from Audible with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Audible reviews & complaints 193

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R
9:24 pm EST

Audible unauthorized credit card charge

charge start coming on my card from June 2017 for 15.99. it is six months now and I did not authorized charges for that item and I don't have a kindle. I am requesting a refund. my email is [protected]@hotmail.com. I do not know what this charges is about and how it now appearing on my card can you please resolve this issue as soon as possible.you can contact me to my email address.

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C
10:42 pm EST

Audible charging me $16???

I went to get something to eat earlier and my card was declined. i'm supposed to have $13 left over from my last purchase but i've zero. as I checked my card's recent transactions I scrolled down the screen to see this:
Audible adbl.co/bill njus
11/16/17 12:06 am
-16.37
What the hell? fix this?! now I have no money because of a charge from audible yet i've visited the website once and that was since over a year ago? take this charge away, fix this, asap!

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67890
Gates, US
Jan 29, 2023 12:01 pm EST

These guys are thieves plain and simple Amazon imaged is only damaged more with the tactics filed complaint with states attorney general office. Amazon should be fined for using such deceptive business pratices. No better than common thieves

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pobarjenkins
Minneapolis, US
Nov 17, 2017 2:19 am EST
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You will need to contact Audible directly for assistance. Otherwise you can dispute the transaction with your bank directly.

ComplaintsBoard
C
12:32 pm EST

Audible unauthorized credit card charges

I noticed that I keep getting charged $14.95 a month for an audible book that I did not order. I do not own any device that I would need an audible book. Could you please refund me the amount taken from my acct!
This has been appearing on my acct for at least 4 to 5 months.
Thank you
Les Wiseman
10/23/17 PURCHASE AUTHORIZED ON 10/23 Audible adbl.co/bill NJ S467296082325385 CARD 8353

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1:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Audible unauthorized credit card charges.

I have recently gone over my credit card statements and have noticed that I have been charged $14.95 a month since January of 2017 for totally unauthorized charges. At this point I would appreciate if you could please refund these charges as they were never authorized. On my statement there is a reference #EZD9B8M7FHT that I assume is the client number associated with these charges.
Thanking you in advance for your timely response.
Anthony G. Dintino

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C
11:53 am EDT

Audible audible adbl.co/billnj

I was looking at the charges on my usbank debit card. I noticed a monthly charge of $16.02. I never ordered or purchased this. How this happened is beyond me? I never purchase anything with this card. I only use it for getting cash. I do have automatic assoc. dues monthly of 110 dollars and my usbank credit card withdraws the minimum payment each month.

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K
6:10 pm EDT

Audible audible subscription membership unauthorized charge

Audible charged my minor son's student debit account 14.95 for a subscription membership service. He did not sign up the service. He does not have an Amazon account, nor an Audible account, which according to their posted terms as of July 2017 is the only way someone can receive their services. When I called to dispute the charge and have it removed, I was told that they could not see where the charge was billed to my son's card. My bank disputes this claim by Audible as the payment has already been posted to Audible. They also told me that there was no membership under my son's email address or my email address. I am the only member of my family with an Amazon account, and my son's card is not on file for the Amazon account. I was told that they see the charge to a different email and a different credit card, so they cannot refund my money. I was then asked by the customer service representative to give her the entire card account number so she could try to trace it and possibly give me a refund. WHAT? I refused and asked to be transferred to a fraud department. I was asked to provide a telephone number and they have yet to call me back.

If anyone out there reading these things has pull, Audible and Amazon need to be examined by an Attorney General for fraudulent practices. There are numerous stories online about false charges, switching credit cards on accounts between the two companies.

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10:17 am EDT

Audible unauthorized credit card charges.

I checked the balance of my excellacard to find out that I've been charged $14.95 plus $1.00 fee for audible that I never signed up for. I would like my money back. I called the customer service number I spoke to a representative and was told to give her my email address which I did then my name which I provided then she asked me for my place of residence. I did not provide her with that information because the same way they took my money should be the same way my money should get refunded. She told me I needed to provide my place of residence in order to get my money back. I strongly feel that is wrong. Something needs to be done.

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7:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible unauthorised monthly charge

Today a charge of $19.02 popped up being charged to my account. I neither looked at nor ordered any service for audio books or any other book at any time from any provider. Worse yet, this would have been an ongoing monthly fee for a service I did not order.
The following are the details of the particular charge in dispute:
16 Oct 2017
MR LEONARD ALLAN BAIN
Audible adbl.co/bill NJ
-$19.02
email: [protected]@gmail.com

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pobarjenkins
Minneapolis, US
Oct 20, 2017 12:32 am EDT
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You should contact your credit card company and file a dispute for the charge. Additionally you should cancel that particular card and have a new card number issued.

ComplaintsBoard
K
6:04 am EDT

Audible being changed for a free service

Signed up for a free copy of George Orwell 1984 .. yet have somehow racked up monthly charges for something I haven't used . Nor have I ever downloaded any other audio from this site. The first audio book I bought from audible.Com never actually played.. deleted the app. But have now noticed you've been charging me . I understand your business hours are not on weekends. Today is Sunday October 1st 2017 I will wait until Tuesday October 3rd to go into my bank an file a formal complaint and need be I will go further and a lawyer if possible. Never purchased anything and i have proof .
Thanks
Kyle
[protected]@hotmail.Com

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M
3:55 am EDT

Audible I want my money back

I don't remember I ever signed up for them. I never delete emails with information about registration on websites, so I checked it to find proofs I never signed up. But I did. For free. I never was notified about being charged or something like this. If I didn't check my bank account, I would never find out about these charges. So they take my money each month. And it's not cheap. Now I'm trying to reach their customer service but they don't answer.
I hope they will fully refund.

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7:40 pm EDT

Audible vulnerable to fraud

You all need to do a better job of protecting your customer’s information. Currently, to verify an acct we have to provide full name, full email address, and full address, all of which is not necessary. If requested individually, it’s fine but requesting all at the same time makes your customers vulnerable to fraud. That type of information cannot and should not be required consecutively. Do to your inability to protect your customer’s information (this info is used to create unauthorized accounts in your name, because all companies require those 3 pieces of info for anyone to create an acct), I’ve been a victim of fraud 5 times in the last 18 months. You are an Amazon company but Amazon does not place their customers at risk or make them vulnerable. Possible ways of protecting your customer’s info and still securely verify their info could be having them create a password (different from the one used to log into the acct) or pass code, providing other info such as the last 5 digits of the card you made your last purchase with, and the last 5 digits of the telephone number on file. Another choice could be having the customer pick 3 random things out of 5 (maybe) choices in order to verify their account; something that only that customer would know. It’s just ridiculous that no one on your staff has considered having your customers verify their account using other less vulnerable options.
I’ve been requesting a change to your system for years with no progress.

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12:01 pm EDT

Audible charges on card

I keep getting charges from Audible and have changed my card several times and cannot get it to stop. The client has never been give my card or account number and don't know how they are getting the info. I see that numerous people have the same issue; you would think someone would figure out how to stop the bogus and scam charges.

With all the attacks on personal information and the compay coming up with our new card numbers there should be something that VISA and the banks can do to stop this madness.

I cannot keep changing my cards every month due to scams; if we cannot use the cards anymore what is the purpose of banking electronic?

This is an issue that needs to be dealt with as it is cheating us out of our money. I understand that it is $15.95. Visa is not doing anything to assist in keeping there numbers confidential.

The public needs helps against this madness.

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R
5:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible a bill that I never heard of. I do not read books physically or listen for $ 14.95

4 * 9/9/2017 9/10/2017 audible adbl.co/bill nj
Reference id: 24692167w2xb2erzm 14.95. I never ordered this, never signed up for this, I do not have any device other than my chrome book my son bought me. I am all new to computers. I will never order anything online. I am also contacting the pentagon federal credit union. I am with the dept. of homeland security with the united states coast guard and I am filing fraud charges and dispute the charge and breach of security that my card number was used somehow. thank you, robert banack

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A
2:23 am EDT

Audible illegal charges

I was away from home since 3th may 2017 and I got charges for (audible) I did not subscribe, and is ilegal that get this charges.
3 jul 2017 charged to my bank 14.28 GBP
1 Aug 2017 charged to my bank 14.13 GBP
1 Sep 2017 charged to my bank 14.38 GBP.
I cant see all my bank statements so I don't even know if you charged more transaction than what I saw statement of last 3 months.

Since I was charged each month by audible for something that I did not subscribe or receive. Can you please refund my money and stop those charges which you charge me each month, as I mentioned I never subscribe nor agreed any charges please make full refund before it goes farther.

thanks

Amin
+[protected] or +[protected] email or [protected]@gmail.com

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U
5:34 am EDT

Audible audible charging my account $14.95 without authorization

I had never heard of Audible, nor do I own a Kindle. I am being charged for this service somehow. It is illegal and will be reported. I see there are many other similar complaints posted. I would encourage anyone effected by this fraud to ask your financial institution to report it as a crime to the authorities. If it is traceable back to amazon, then they too should be held accountable

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2:06 pm EDT

Audible unauthorized bank card charges

Noticed charges from audible.com in 2/2017, 3/2017, 4/2017 and 2 charges in 7/2017. I bought a family member an Kindle Fire in 2016 holidays. When I first called in March 2017, they could not find anything under my name (nor my wife). I called again in April, once again they could not find anything. Noticed the two charges in July (within days of each other) and called again on 8/15/2017. They had an account open for an email address I have not used for over 10 yrs.

I told them I did open a trial promo, however closed on the same day; because I did not want a monthly fee. They had the trial promo, but no record of the closing (how convenient)! Would only refund me the first July charge of $15.72. This company took $73.06 from my account.

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F
9:46 am EDT

Audible automatic billing

I just noticed that I was being billed 15.95 per month from audible for 8 months. Automatically taken from my checking account. Every month

The membership is tied into amazon.

I have never received anything from audible regarding billing or credit or
Confirmation. I have received numerous emails regarding free books
But I thought this was spam.

This complaint board provided instructions as to calling audible and 6 of the 8 months are suppose to be refunded.

Wow.

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3:40 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Audible - unauthorized debit charge from audible adbl.co/bill nj

Today a charge of $14.95 popped up being charged to my account. I neither looked at nor ordered any service for audio books or any other book at any time from any provider. Worse yet, this would have been an ongoing monthly fee for a service I did not order. I am now told my card will be de-activated and I 'may' get a replacement within 7 to 10 days and...

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8:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible unauthorized credit card for 6 plus months

We are being charged monthly by audible and receive nothing. We didn't sign up for anything from this company. It shows up on our credit card like this: audible adbl.co/bill nj no phone number. I just noticed it and it is recurring since january. $15.85 for 6 months. No way to cancel because we never signed up. No phone number to call. No account. Thank you for your help

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donna hanna
, US
Mar 13, 2018 12:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went straight to Chase banks fraud alert as this company charged me 2 monthly 14.95 charges. Chase sent me a new card. Guess what? Audible has my new account number & charged me another monthly audible charge 14.95. I'm on the line with the fraud department right now.

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A
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible charges to my bank account for an app I don't have

On 6/7/17 I noticed a charge to my checking account that I did not authorize. I have been charged $15.85 a month for the last several months for this app that I never bought. I cancelled my free trial over a year ago. I started a dispute with my bank and have had to cancel my debit card and request a new one. I want my money back. This is illegal and I am appalled by how many other people this company has done this to.

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Audible Customer Reviews Overview

Audible is an online platform that offers a vast collection of audiobooks, podcasts, and other audio content. The platform has received numerous positive reviews from its users, highlighting its user-friendly interface, extensive library, and high-quality audio.

One of the most significant advantages of Audible is its vast collection of audiobooks, which includes over 200,000 titles across various genres. Users can easily browse through the library and find their favorite books, including bestsellers, classics, and new releases.

Audible's user-friendly interface has also received praise from users. The platform is easy to navigate, and users can quickly find the content they are looking for. Additionally, Audible offers various features that enhance the listening experience, such as adjustable playback speed, sleep timer, and bookmarking.

Another positive aspect of Audible is the high-quality audio it provides. The platform uses advanced technology to ensure that the audio is clear and crisp, making it easy for users to follow along with the narration.

Overall, Audible has received overwhelmingly positive reviews from its users, making it a top choice for anyone looking for high-quality audiobooks and other audio content.

Audible In-depth Review

Website Design and User Experience: The Audible website has a clean and intuitive design, making it easy for users to navigate and find what they are looking for. The search function is efficient and the overall user experience is smooth and enjoyable.

Product Selection and Variety: Audible offers a vast selection of audiobooks, with a wide variety of genres and titles to choose from. Whether you're into fiction, non-fiction, self-help, or any other genre, you'll find plenty of options to suit your taste.

Pricing and Membership Options: Audible offers flexible pricing options, including monthly and annual memberships. The pricing is reasonable considering the value you get from the service. Members also enjoy discounts on additional audiobook purchases.

Audio Quality and Performance: The audio quality of Audible's audiobooks is excellent. The sound is clear and crisp, allowing for an immersive listening experience. The performance of the audiobooks is flawless, with no glitches or interruptions.

Customer Service and Support: Audible provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are quick to address any issues or concerns that users may have.

Mobile App Functionality: The Audible mobile app is user-friendly and packed with features. It allows users to easily browse and download audiobooks, create playlists, and adjust playback settings. The app also syncs seamlessly across devices.

Membership Benefits and Features: Audible offers a range of membership benefits and features. Members have access to exclusive sales, free monthly audiobooks, and the ability to exchange audiobooks they didn't enjoy. The membership also includes access to podcasts and original audio content.

Ease of Account Management: Managing your Audible account is a breeze. The website and mobile app provide easy access to account settings, payment options, and membership details. Cancelling or pausing your membership can be done with just a few clicks.

Return and Refund Policy: Audible has a generous return and refund policy. If you're not satisfied with an audiobook, you can easily return it within a certain timeframe and receive a full refund or credit. This ensures that users can confidently explore new titles without the fear of wasting their money.

Overall User Satisfaction and Recommendations: Overall, Audible is highly recommended for audiobook enthusiasts. The website design and user experience are top-notch, the product selection is extensive, and the pricing and membership options are fair. The audio quality and performance are excellent, and the customer service and support are commendable. The mobile app functionality is impressive, and the membership benefits and features add great value. Managing your account is effortless, and the return and refund policy provides peace of mind. Audible truly delivers a satisfying experience for users, making it a must-try for anyone who enjoys audiobooks.

How to file a complaint about Audible?

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Ensure you follow these steps to effectively file a complaint or review about Audible on ComplaintsBoard.com.

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