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1.2 180 Reviews

Audible Complaints Summary

8 Resolved
161 Unresolved
Our verdict: If considering services from Audible with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Audible reviews & complaints 180

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A
2:23 am EDT

Audible illegal charges

I was away from home since 3th may 2017 and I got charges for (audible) I did not subscribe, and is ilegal that get this charges.
3 jul 2017 charged to my bank 14.28 GBP
1 Aug 2017 charged to my bank 14.13 GBP
1 Sep 2017 charged to my bank 14.38 GBP.
I cant see all my bank statements so I don't even know if you charged more transaction than what I saw statement of last 3 months.

Since I was charged each month by audible for something that I did not subscribe or receive. Can you please refund my money and stop those charges which you charge me each month, as I mentioned I never subscribe nor agreed any charges please make full refund before it goes farther.

thanks

Amin
+[protected] or +[protected] email or [protected]@gmail.com

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U
5:34 am EDT

Audible audible charging my account $14.95 without authorization

I had never heard of Audible, nor do I own a Kindle. I am being charged for this service somehow. It is illegal and will be reported. I see there are many other similar complaints posted. I would encourage anyone effected by this fraud to ask your financial institution to report it as a crime to the authorities. If it is traceable back to amazon, then they too should be held accountable

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I
2:06 pm EDT

Audible unauthorized bank card charges

Noticed charges from audible.com in 2/2017, 3/2017, 4/2017 and 2 charges in 7/2017. I bought a family member an Kindle Fire in 2016 holidays. When I first called in March 2017, they could not find anything under my name (nor my wife). I called again in April, once again they could not find anything. Noticed the two charges in July (within days of each other) and called again on 8/15/2017. They had an account open for an email address I have not used for over 10 yrs.

I told them I did open a trial promo, however closed on the same day; because I did not want a monthly fee. They had the trial promo, but no record of the closing (how convenient)! Would only refund me the first July charge of $15.72. This company took $73.06 from my account.

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F
9:46 am EDT

Audible automatic billing

I just noticed that I was being billed 15.95 per month from audible for 8 months. Automatically taken from my checking account. Every month

The membership is tied into amazon.

I have never received anything from audible regarding billing or credit or
Confirmation. I have received numerous emails regarding free books
But I thought this was spam.

This complaint board provided instructions as to calling audible and 6 of the 8 months are suppose to be refunded.

Wow.

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S
3:40 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Audible - unauthorized debit charge from audible adbl.co/bill nj

Today a charge of $14.95 popped up being charged to my account. I neither looked at nor ordered any service for audio books or any other book at any time from any provider. Worse yet, this would have been an ongoing monthly fee for a service I did not order. I am now told my card will be de-activated and I 'may' get a replacement within 7 to 10 days and...

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D
8:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible unauthorized credit card for 6 plus months

We are being charged monthly by audible and receive nothing. We didn't sign up for anything from this company. It shows up on our credit card like this: audible adbl.co/bill nj no phone number. I just noticed it and it is recurring since january. $15.85 for 6 months. No way to cancel because we never signed up. No phone number to call. No account. Thank you for your help

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donna hanna
, US
Mar 13, 2018 12:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went straight to Chase banks fraud alert as this company charged me 2 monthly 14.95 charges. Chase sent me a new card. Guess what? Audible has my new account number & charged me another monthly audible charge 14.95. I'm on the line with the fraud department right now.

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A
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible charges to my bank account for an app I don't have

On 6/7/17 I noticed a charge to my checking account that I did not authorize. I have been charged $15.85 a month for the last several months for this app that I never bought. I cancelled my free trial over a year ago. I started a dispute with my bank and have had to cancel my debit card and request a new one. I want my money back. This is illegal and I am appalled by how many other people this company has done this to.

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T
9:26 pm EDT

Audible taking money for service I don't have or want.

Checking my account because pay pal had some concerns. I'm paying this $14.95 every month for nothing. Stop charging my account immediately.
I consider this theft by deception. I don't nor have I ever listened to audible books.
Browsing the web site should not automaticaly make a monthly charge of $14.95. I never saw a book I was interested in listening to.

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R
5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible unauthorized charge

I was charged for a download that I did not authorize amount of $16. I would like it to fully refunded to my account, please. I do not appreciate anybody this to my account. The name of the company is Audible ADBl co/Bill New Jersey. I have 3 special needs and one of them sis not know that it will cost money for the downloaded book. Please refund the money.

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S
7:42 am EDT

Audible charge on my bank account

I have a charge of $14.95 on my bank account that I did not make. Date of charge is 5/11/17. What information do you need to cancel this and issue me a refund. My name is Sondra Roberts, home phone number is [protected], work number is [protected], my email address is [protected]@yahoo.com. Do I need to call somewhere, if so what is the phone number?

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D
4:15 am EDT

Audible scam charge

Hello, I got scammed by Audible.
One day I noticed that $15 disappeared from my card and called my bank to find out what happened. After I got the name of the company I went online and found their website. Contacted Audible support and asked who they were and why did they charge me and they said that was a subscription fee.
To be honest I was shocked. I had no idea who these guys were, I never even heard of them. The main question is how did they charge me, where did they get my card details? I tried to get a refund, but they refused and said that without my agreement they couldn't have charged me. What? I never agreed to anything! What is this? Please I need help, I'm afraid they can charge me again!

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5:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Audible unauthorised subscription fee after cancellation

I signed up for 30 free trial of audible and cancelled well under 30 days. I got the confirmation email from audible of successful cancellation. When I looked at my bank statement following month, I found that audible has taken out monthly subscription fee. As I'm based in London, their is currency exchange fee also applied by my bank to convert British Pound to American Dollars. I complained to audible and they literally argue about the subscription not cancelled. For over 30 mins I tried to convince that I cancelled the subscription well under 30 days and that I have a confirmation email. No apologies from audible and they said that they will "cancel" the subscription (again!) and refund. But the refund would be in American Dollars, so no refund of currency exchange charges. I asked to speak with their manager. To that I was informed that a manager will call me back. No one called me back. Frustrating!
All this seems like a "fraud" to me that their systems don't cancel the subscription when they should if a customer has requested it and got the confirmation and company keep on withdrawing money from customers account, if a customer won't check his bank account.
Don't know who to raise this complaint officially against this company, get refund, compensation and an apology!

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vicky2569
, US
May 04, 2017 7:32 pm EDT

I cancelled mine last March, coz i found out by accident that they been deducting 14.95 for a few months months, it just started as a free trial and didnt give me any notice abt the monthly subscriptions. Guess what? Found out tbat they again deduct money from my acct. Thats illegal !

ComplaintsBoard
K
9:36 pm EDT

Audible unauthorized credit card charges

Hello, I'm submiting a complaint because we have not agreed or signed up for any of your offers nor have we agreed to any of the purchases. We would like for you to cancel the subscription and if possible a refund. The withdrawal for the subscription was on April 21, 2017. It was a 15.00 dollar charge on my debit card. I hope that you will compromise and stop the bill charges, thank you for your time.

sincerly,

Kiabeth Fierros-Ortega & Marisol Ortega

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C
8:08 am EDT

Audible I am very disappointed with audible!

My complaint is about Audible and their terrible service. I have been using their service for a long time and downloaded many books. While I was using Audible I was pretty much satisfied with their service but one day for some unknown reason they deleted my account. My account and my huge book collection were gone.
I tried to discuss that with their customer service representative but received nothing but excuses. No one ever explained what actually happened. But when they said that there was no way to get my account back I got extremely upset. That was not a nice thing to do. I am very disappointed with Audible!

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M
5:08 pm EDT

Audible audible

Buenas tardes,

Mi nombre es Maria,

yo he recivido un cargo en mi tarejeta de credito de ustedes, pero yo no he comprado ningun libro.

Por favor necesito que se me devuelvan los us$14.95 que se me han cargado en fecha 04/10/2017. Mi tarjeta de credito es visa, el nombre del banco es Banreservas. yo soy de Republica Dominicana.

Adjunto aqui les envio el cargo a la tarjeta en el banco.

Saludos Cordiales
Maria

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D
David-NPR
New Port Richey, US
Apr 24, 2017 5:04 pm EDT

hola maria, tu necessita llama la compania "audible" porque aqui tenememos (en esta pagina) solamente quejaros.

D
D
David-NPR
New Port Richey, US
Apr 24, 2017 4:58 pm EDT

previous note in spanish reads that she is maria, and she received a charge on her credit card on the date and amount stated, but she did not purchase any book. and she needs (them) to refund the money back to her visa bank card.

ComplaintsBoard
R
5:00 pm EDT

Audible unauthorized credit card charges

I just reviewed my american express 2016 statement and see that I have been charged $14.95 since may 2016. As an amazon prime member, I understood I could download the audible app for free. I need this charge stopped impediately! I expect to be reimbursed since I have not used this service.

Regina phillips
932 mountville-hogansville road
Lagrange, ga 30241
Home: [protected]
Cell:[protected]
Regina. [protected]@ymail.com
[protected]@wrbl.com
Amex card ending in 43010

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S
Sarah Schmoke
, US
Apr 27, 2017 10:27 am EDT

I cancelled it last month anf now its charging me 15.95 i dont want the audible boooks or anything and want a refund.

ComplaintsBoard
S
12:26 pm EDT

Audible fraud

This company has stolen money from my bank account three times in the last year. On 3/29/2017 $15.85 was deducted from my personal checking account without my consent. I've filed a fraud complaint with my bank. They are associated with Amazon, since I am an Amazon customer, Audible says they have access to my debit card information. When I went on their website, all I read was complaints about them ripping people off, fraud, stealing peoples money, etc.

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David-NPR
New Port Richey, US
Apr 24, 2017 4:50 pm EDT

seems they pulled this all over. my bank told me he received a high number of calls for same thing. he called it fraud.

ComplaintsBoard
L
8:31 pm EDT

Audible did not buy this product at all

This is an audio book recurring purchase. When I called Audible at 9.01 I waited until 9:24 for a supervisor who would not provide his name. They did not have an account for me under my email, I did not give my consent for this purchase nor have I had prior contact with them. This company seems to be engaging in fraudulent practices and stealing banking information from Amazon.

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S
10:19 pm EDT

Audible audible adbl.co/bill nj

Started seeing monthly charges to my CC account from audible. I do not have and never have had an audible or amazon account. The representative on the phone told me that since I could not provide them with the account number of either that they could do nothing to help me or stop me from being charged, despite being able to provide them with the bank confirmation number attached to the charges.

How can I give you account details to an account that I don't have and have never received a paper bill for?

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Jose Rios
, US
May 09, 2017 3:00 pm EDT

I have no account with you, so is no validate that you make to me any cover in my bank account .
thanks por check and come back my money to my bank account.

ComplaintsBoard
L
3:25 am EDT

Audible audible is a scam organization!

I have the same problem as many other people, they keep taking my money and I have no idea how to stop that. I signed up for audible free trial and later they signed me up for a membership and charged a monthly fee. That was done without my permission, so literally they stole my money. I never allowed these charges. I contacted audible and demanded a full refund and of course I told them that I wanted to cancel my account. They said ok but one month later they charged me again!
And that continued for over 4 months until I contacted my bank and cancelled my card. There is no way to get a refund and audible is a scam organization, avoid at all costs!

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Audible Customer Reviews Overview

Audible is an online platform that offers a vast collection of audiobooks, podcasts, and other audio content. The platform has received numerous positive reviews from its users, highlighting its user-friendly interface, extensive library, and high-quality audio.

One of the most significant advantages of Audible is its vast collection of audiobooks, which includes over 200,000 titles across various genres. Users can easily browse through the library and find their favorite books, including bestsellers, classics, and new releases.

Audible's user-friendly interface has also received praise from users. The platform is easy to navigate, and users can quickly find the content they are looking for. Additionally, Audible offers various features that enhance the listening experience, such as adjustable playback speed, sleep timer, and bookmarking.

Another positive aspect of Audible is the high-quality audio it provides. The platform uses advanced technology to ensure that the audio is clear and crisp, making it easy for users to follow along with the narration.

Overall, Audible has received overwhelmingly positive reviews from its users, making it a top choice for anyone looking for high-quality audiobooks and other audio content.

Audible In-depth Review

Website Design and User Experience: The Audible website has a clean and intuitive design, making it easy for users to navigate and find what they are looking for. The search function is efficient and the overall user experience is smooth and enjoyable.

Product Selection and Variety: Audible offers a vast selection of audiobooks, with a wide variety of genres and titles to choose from. Whether you're into fiction, non-fiction, self-help, or any other genre, you'll find plenty of options to suit your taste.

Pricing and Membership Options: Audible offers flexible pricing options, including monthly and annual memberships. The pricing is reasonable considering the value you get from the service. Members also enjoy discounts on additional audiobook purchases.

Audio Quality and Performance: The audio quality of Audible's audiobooks is excellent. The sound is clear and crisp, allowing for an immersive listening experience. The performance of the audiobooks is flawless, with no glitches or interruptions.

Customer Service and Support: Audible provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are quick to address any issues or concerns that users may have.

Mobile App Functionality: The Audible mobile app is user-friendly and packed with features. It allows users to easily browse and download audiobooks, create playlists, and adjust playback settings. The app also syncs seamlessly across devices.

Membership Benefits and Features: Audible offers a range of membership benefits and features. Members have access to exclusive sales, free monthly audiobooks, and the ability to exchange audiobooks they didn't enjoy. The membership also includes access to podcasts and original audio content.

Ease of Account Management: Managing your Audible account is a breeze. The website and mobile app provide easy access to account settings, payment options, and membership details. Cancelling or pausing your membership can be done with just a few clicks.

Return and Refund Policy: Audible has a generous return and refund policy. If you're not satisfied with an audiobook, you can easily return it within a certain timeframe and receive a full refund or credit. This ensures that users can confidently explore new titles without the fear of wasting their money.

Overall User Satisfaction and Recommendations: Overall, Audible is highly recommended for audiobook enthusiasts. The website design and user experience are top-notch, the product selection is extensive, and the pricing and membership options are fair. The audio quality and performance are excellent, and the customer service and support are commendable. The mobile app functionality is impressive, and the membership benefits and features add great value. Managing your account is effortless, and the return and refund policy provides peace of mind. Audible truly delivers a satisfying experience for users, making it a must-try for anyone who enjoys audiobooks.

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Audible contacts

Phone numbers

1888 283 5051 1888 283 0332 More phone numbers

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www.audible.com/contactus

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