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Audi of North America / terrible service and quality

1 United States Review updated:

Audi refuses to help with timing belt replacement; the original owners manual calls for replacement at 120, 000 miles and no scheduled "inspections"; as a result of what must have been a large number of problems that triggered a class action lawsuit, audi lowered that to 75, 000 miles and required inspections every 40, 000 miles, and also now says that "we leave it to the dealer to determine when and if the belt needs to be replaced" a $1200 job. What should cost $1200 for 120, 000 miles now could cost $3600 or who knows how much for 120, 000 miles. I am of the belief that audi knows that the parts and/or design are faulty and refuses to address the problem, instead cleverly shifting the cost back to the customer by changing the maintenance schedule in the class action lawsuit.

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