AT&T Worldnet / poor customer service
I have had this account with att for 6-7 years. I usually pay for one year at the time as it is only 10.00 per month.in effect I usually have a credit balance. I do not actually use their dial up service, I have roadrunner. Because I wanted to keep the email addresses and use their web page, I maintained the account. May 6th I received a bill from them for 22.00, saying if I didn't pay it by may 10th that my service would be suspended. On may 8th I could not log in to pick up my email. The next twenty four hours was something out of the twilight zone. I did not get one person who spoke english as their first language. I ask to speak to a supervisor, five different times, I was hung up on, told I was not going to be put through to a supervisor, told the supervisor was too busy to talk to me, why my email is critical to me is no ones business, its personal, finally I gave in and put the 22.00 on a credit card. I have heard so many horror stories about att and credit cards I was reluctant to give them my number. I had att telephone service, but they kept double billing me and going around in a circle so I finally just cancelled it. About four weeks after I canceled the phone service, I got a check for the amount they had doubled billed me. Again no one spoke english. When att called me asking me to come back, believe it or not, they spoke english! Feel free to guess my answer. Even though they promised me all kinds of extras. After I put the 22.00 on my credit card, I called the next morning to see why my service was still not restored. Another round of stress inducing calls. Can't tell you how angry I am. I am in the process of changing my email addresses over. Very lengthy and involved. But I will cancel att worldnet shortly. By the way they continued to bill me for two months after I switched to cincinatti bell.
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