There is no denying that AT&T is often not the best company in terms of customer care, products or services. This "Cingular" makeover is, at best, a slap in the face to the history of AT&T back when it was the "Ma Bell" monopoly. Perhaps the 'break up" into these "baby Bells" did more harm than good, since they've joined forces with one another in various ways and not always with the best of outcomes.
I was once an AT&T Wireless customer (during the black Motorola RAZR craze), but I quickly got out of that contract when actual wireless service quality did not meet my expectations. Keep in mind that no wireless carrier in the U.S. offers any type of promise of network performance, but at the very minimum, they should be able to guarantee a quality customer service experience.
My current gripe is about a potentially fraudulent matter which I am hoping is more of a email scam/virus and not an actual case of identity theft. It's presently hard to tell if my gripe should be with AT&T, Maritz Research or just some opportunistic identity whore on the internet. On Nov 1 and Nov 4, I received two emails from the Maritz Research company - both referencing a recent purchase at the Tanasabourne Center Store in Oregon involving an AT&T RSC (Retail Sales?) rep by the name of Peter Erickson-Knight. Today I receive an email telling me that my AT&T wireless account was ready for review online. The several problems here are I have NEVER been to Oregon, NEVER purchased anything from the Tanasabourne Shopping Center and NEVER interacted with Peter Erickson-Knight. My last purchase/interaction with AT&T was before 2006 to the best of my knowledge; this was back when they were still using th CINGULAR name before the transition back to AT&T.
At first I dismissed the emails as spam and had no intention of interacting with AT&T or Maritz, but now I have to take time out of my day and drive to the local AT&T store and hope they can at least look in their computer system to see if the account quoted in the latest email is a real one and if so, what information they have on the person who may have used my Yahoo! email address in a fraudulent manner. If an actual case of fraud wasn't committed, then I can only assume that AT&T matched my Yahoo! email address to another customer with a similar or identical name. This won't be the first time that I've been linked to another person's information, and I'm sure it won't be the last given the often indifferent, often careless manner in which so many Americans approach their job responsibilities and the quality of their work product. Based on past interactions with AT&T, I just have to assume this ISN'T going to be easy.