ATT Uverse Fort Worth / unauthorized charges
I've had ATT Uverse for almost a year now. I have all the bundled services a person could ask for, voice over ip, wireless, U200 package and broadband service. Since September 2008 my bill has been sky high, but i did not really wonder why, just thought the services i had were the cause only after receiving a bill February 2009 for over $700. After being on hold with ATT for about an hour and speaking to around 7 people who had no clue of what they are being paid for, i found out that i wa sbeing charged for ordering adult movies for about 6 months. I told ATT that i have not ordered any movies since i had the service, and why should when i can go to Walmart and rent them for $1 brand new. They told that yeah they were ordered from my home, but the funny part is that while i was talking with them and complaining there were 3 more movies charged that same day, during the time i was on the phone. So after two days a technician called and i explained the what's going on. Did you know that ATT is giving it's customers refurbished/used Uverse boxes? i know when i signed up for service they were suppose to be new, i never signed anything on receiving used equipement. Also i was told that there could have been a crossed signal with the previous owner of the boxes. At this point they are still not willing to admit to their own mistake and refund me almost $1000 since september. Oh did i mention that the majority of the time that these were ordered that my kids are in school 8 hours, my wife works all day and i am retired and in college full time.
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