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ATT/Uverse / salesperson lied/overcharged

1 AL, United States

Been a ATT customer for 8years, wanted to upgrade to Uverse internet from slow DSL and cut off the phone to save a few dollars. Rep says I must keep the phone, quotes a $149 install charge and says I will get Visa "Reward Card" to claim via mail in 4-6 weeks for $149. Login to claim my reward 3 weeks later and it is for $20. Call ATT and rep tells me I was not required to keep phone, she will disconnect at no charge, and corporate will investigate the salesperson and might refund part of install. To find the results I will have to call back in 3-4 days. This is the 6th phone call to resolve same issue. Reps keep transferring me. Warning! Uverse and ATT are seperate entities and they don't "know" each other.

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