AT&T U - Verse / lack of service & commitment
The following are the situations & circumstances I went through with becoming a new AT&T customer. Please read the following as I hope we can come to a resolution on the following issues:
1. AT&T missed appointment schedule at 8:00am-10:00am
2. I took off & loss a days pay to wait for the technician who did not arrive till 8pm.
3. I called several times which I waited each time 45 minutes to reach the dispatching dept. to find out when AT&T is coming. I was told to keep calling back as no one has picked up the ticket.
4. As the day went by I asked to leave the house temporarily to get lunch & was told not to leave as he could come any minute. He did not arrive till 8pm and I was not able to get neither lunch nor dinner since I had to wait for him to start connecting u-verse.
5. AT&T arrived at 8pm and worked till 9:30pm 2 hours connecting u-verse which never worked and he had to disconnect u-verse & connect me back to my cable company.
6. When the AT&T technician connected me back to my cable company, I had no telephone service for 3 weeks since AT&T had already pulled the telephone number from my cable company (Charter Communications).
7. The AT&T technician said I would be a priority since it was not connected properly. I then find out I could not be connected to u-verse till 1 month after. There was absolutely no priority for my case.
8. My family ended up using our cell phones to call people and paid extra for minutes used.
9. I received several phone calls from AT&T telephone dept, asking me to call Charter Communications and ask them to re-connect my telephone line so AT&T can pull the number again. After spending an hour trying to explain to Charter Comm what AT&T wanting me to do, they finally did it but charged my account a re-connect fee. I told AT&T the phone number was re-activated and I was assured the phone number was pulled again for importing.
10. Different representatives from AT&T called me several times thereafter asking me if the number was pulled. I told the 3 or 4 different reps that called me the whole story and it was apparent that no one read the notes from the prior telephone calls to me.
11. I took off the 2nd time for the installation between 8 & 10am and they did not arrive till 4pm. I lost another days pay since this is the 2nd time the installer missed the appt. at the time designated.
12. The installer connected the internet & cable and could not install the telephone because he said AT&T did not import the phone number, after all the conversations I had with them throughout the month & them ensuring the telephone number was imported.
13. The u-verse technician put me on the phone again with the telephone dept who let me know that they would give me a temporary phone number after they tried to sell me on additional services from AT&T. I could not get anymore disgusted at the gentlemen trying to sell me more services at such an inappropriate time.
14. I called Charter again to activate the phone number and they told me they would not activate it again until a discrepancy in billing was resolved with them first.
15. I received the bill from AT&T which included bundled & pro-rated charges for a service that was never running correctly.
16. The $100 gift card was never received, but I did receive the rebate check.
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