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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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7:34 pm EDT
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AT&T direct tv/at&t bundle package

I spent over an hour on the phone with a Direct TV salesman - ordering the bundle package - premier, etc. NO ONE told me that the phone and internet service was with someone other than Direct TV. I was told an amount I would pay and I asked three times was that the amount for all three and how long would that price be effective. I was told forever. At the end of the conversation I was told to call Direct TV Bundle to set up phone and internet installation. I had no idea I was talking with AT&T - their first question was - "How much are you paying for the phone and internet?" I told them I had no idea - that it was a bundle package - why would it matter - there was only one price given to me. After four days and many hours I found out that I would get a separate bill from AT&T and then a bill from Direct TV, but was assured that they would total the amount quoted to me. The next day, I was informed I had a new phone number - after being told I would be able to keep the phone number I have had over 20 years. After three more days and being on hold and cut off and told people would return my calls, etc. by AT&T my phone number was changed. I was not even home. I had delayed the installation for six days to try to work out the phone number, but they came anyway. I had just sent out over 50 invitaions with my old phone number as the RSVP - etc. - you can imagine the problems. I finally found someone at AT&T nice and knowledgeable and he is working on me getting my number back and assured me someone would call me back. IN the meantime, I still have not been able to get on my account with Direct TV to claim my rebates. Could this be because they do not want me to get them by my first bill? I have written five emails - been transferred 10 times back and forth and still cannot get to my account. They claim that they don't have me as an account and yet I am watching Direct TV now - already installed. And by the way, If I can get this worked out I can honestly say it is a million times better than Time Warner!1

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1:17 pm EDT
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AT&T breach of contract

Hello a number of years ago I purchased from Cingular an aircard with a true unlimited usage plan, not the 5g/Month that most providers are offering now. On my last bill I was informed that AT&T is no longer going to honor that contract by changing the plan to the current 5g/month max usage. Overages are charged to your account and are very expensive.
I want to know is this even legal? I am not a lawyer but I do know right from wrong. This is a breach of contract on AT&T’s part.
Does this mean I can just decide $60.00/month is to much and only pay $15.00 for the same plan just because I decide too?

I am looking for some information on a class action lawsuit. Does anyone know if a lawsuit has been filed against AT&T?
Don L Love

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Susan Oxford
Garfield, US
Feb 06, 2011 3:15 am EST

Just had this happen to me this month. Was given no notice from ATT what so ever that my plan had been changed. My son just got back from the war and our ussage went up, it's been a long time since he's been able to get on line when ever he wanted. Out of no where we start getting warning we are out of GB, KB or MB's what ever. What a shock, never had this happen in 7 years. They pretty much told us they can do what ever they want. I too want to join a class action suit.

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Debra Burns
Myrtle, US
Nov 03, 2010 1:39 am EDT

I have been on the phone with them today, for the last few months they have cut off my air card 2 week into the month for over usage. this month they will no longer turn it back on, they want me to change plans that will cost me more money. they also want me to buy out the plan which was for only 1 year and I am 2 years this December, (they can not send me a copy of the 1 year contract) it is only $ 65.00 for the buy out but I have been without service for the last 3 months half of the month.

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Khokamo
, US
Oct 15, 2010 7:53 am EDT
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I just opened an email from AT&T that said I was over my limit on airtime. When I purchased my air card I was told then it was unlimited and for 2 1/2 years I have had no overages and we use our card daily all day. I called AT&T and they informed me that now I'm on a 5 gig plan (which is only 40 hours). How can any company change a contract without a persons knowledge? I am seeking a Class Action Lawsuit for this matter as well. I paid over $300 for the card that will be useless since I am dropping AT&T.

I contacted AT&T this morning and spoke to Chloe ID# RC367W and was informed that any overages this month would be adjusted without overage charges. (Oh how nice of her lol ...NOT.) This is just another way WE THE PEOPLE are getting bent over again by another LARGE Corporation.

I was never informed about this change nor were we contacted with an option to opt out. Think about it... You could use 5 gig in 2 days so what is a person to do that works remotely from home with an air card?

I also am seeking information for filing a Class Action Lawsuit against AT&T. Any information concerning this would be greatly appreciated

Khokamo@aol.com

Joe Kennedy

Prague Okla.

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10:50 am EDT
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AT&T service

We moved July 30, 2010 to our new address, we told AT&T first of july, 4 weeks a head of time of the move, on the day of the moved they would shut our phone service off, and connect the phone service at new address, no problem AT&T said. It took us two weeks to get service, we had no phone, no internet. we called everyday only get the runaround and excuses, some times we could understand what they were saying different language. WE WERE PROMISED A $50 gift card for our trouble, have'nt seen a gift card, we called customer service, run around time again, everybody telling something different. AT&T wants their money on time, hell with what we get. I am mad as hell.

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1:57 pm EDT
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AT&T false information and billing

Good day! In filing this complaint I would start with installation, AT&T sent me the equipment to install my U-verse internet service and on their instructions they left out a very important step in order for activation. I called AT&T in which they sent out two techs and attempted to place a $55.00 charge on me for what was not even the problem. I did not pay that charge but call them, meaning AT&T back with reference information and they in turn sent out another tech. After listing to that tech I then realize the problem and we got it corrected, at no charge because I made them aware of what they had done. If continuation of this AT&T explained to me after a conversation with customer service that my telephone bill and my internet service would be on the same bill now less the two credits of the first $55.00 dollar charge and an additional charge of $75.00 for a modem I returned back to them. Yesterday I received a now internet bill of $95.62 along with already had received, a telephone bill of $56.36 with charges of phone calls I did not make. After speaking with a gentleman there in the customer service I explained to him of these incorrect charges less the telephone charges in which he said I would be contacted by someone in the company. Hey, I don't trust this company but at this time do have the service so just to make you aware of what they are doing or trying to do is in direct correlation with this complaint and ask if indeed you have contact with the company to administer your services to force then to honor what was first explained to me In regards to my bill being combined, omitting this additional U-verse charge and receiving my credit for the modem I returned, and clearing up these phone charges that are not associated with my calling. In regards to everything listed beside the now phone charges all this was relayed to me when I started this service about two months ago. Date of this complaint: 09/19/2010

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6:49 pm EDT
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AT&T double billing for dsl

When I moved from my apartment in Mauldin, SC to my relative's house in Taylors, SC, I was assured that my DSL had been cut off at the old address and activated at the new. I was never once told (in a 30 minute conversation) that I could not use the original modem without re-registering it. Never once was I told that I had to re-register it, or that the modem had a "go mobile" feature that allowed you to plug it in somewhere else and be billed for it.

So, in short, I was paying the phone/internet bill at my relative's house every month while unknowingly racking up a bill on the apartment's account. I only received one bill, that was the one for July of 2008. After that, the only bills I received were for my relative's account.

All of my mail had been forwarded, and I checked for nearly three months to make sure I wasn't getting anything. I never received another bill for the apartment's line.

In March of 2009, I started having issues with my service. I called and the technician said I needed to re-register my modem. We did and everything was fine after that. Then the collection calls came. For months, I was getting calls from AT&T's Atlanta Billing Office saying I owed them over $200 for internet service. I called and tried to reason with them, but they wouldn't listen and said that they couldn't prove that my service was to be terminated and that I was paying on my relative's account.

One lady said that she could take $150 off to help ease the burden I had bestowed upon myself for not paying my internet. I told her that she was going to take all of it off because I had been paying the internet on my relative's account. One time, I called to get the matter settled with a manager and the girl I talked to was very rude and made me lose my temper.

I said a few explicative terms to her and she informed me that she wasn't giving the phone to her manager if I was going to talk like that. I have stress-induced seizures and I nearly had one that day. I was shaking so much that a fellow co-worker who used to be an ER Trauma Nurse was concerned.

After arguing for months on end and not getting anywhere, (even my relative called and tried to fix it, she is retired from BellSouth- AT&T owns it now) I stopped answering the phone. It went to a collection agency and I tried to sort it out with them, but they said I would have to deal with AT&T if I wanted the charges removed. I tried again to talk to AT&T, but no one would listen.

I spoke with a woman that seemed to understand the situation, but later I found out that not even she could help me. The rule with AT&T is, if you want to dispute a bill it must be done within 90 days of receiving the bill. Because I never received a bill, I couldn't call. I didn't know about it until the account had been delinquent for almost a year.

In the end, I got so tired and so frustrated with all of the harassment from AT&T, that I paid the bill using the last of my tax return. The entire time I was agreeing to pay it with the collection agency, I was sobbing. The man on the phone was really nice and he hated that I had to pay it. I told him everything that had happened and he believed me and said I shouldn't have to, but AT&T wouldn't listen to me.

I am still paying for the DSL on my relative's account, plus her phone bill. I was billed double for the months of August 2008-March 2009. I will never see that money again.

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lani00
usa, US
Sep 17, 2010 9:19 pm EDT
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welcome come to our jersey website: http://www.b2cjersey.us

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5:16 pm EDT
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AT&T unauthorized ad renewal

I was contacted about renewing my yellow pages ad and I specifically told the agent I did NOT want to renew. Instead, the agent apparently wrote that I couldn't be contacted and increased my rate from $63/mo to $270/mo. When I noticed the auto-billing and contacted AT&T, I was told that I was part of an auto-renew program and they had no record of my cancelling. I asked for a recording of the call since I HAD spoken with an agent and definitely relayed the cancellation. AT&T says they are going to reimburse me but they have not. They also are still forcing me to pay $840 for an ad wherein I followed their rules of cancellation and they did not apply it. At&T representatives state they have no explanation for not logging my cancellation request, no proof that what I'm saying is untrue, no record of my ever speaking to them, but that I am still liable financially for the ad. This has GOT to be illegal! If you've had similar problems, please contact me!

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11:49 am EDT

AT&T speed problem

Hi, I'm using AT&T internet DLS line 3 Mbps speed since one month. But actually my internet speed is very low. When I checked on speedtest.net my internet speed show 1.7 mbps always. It is not even 2 mbps. When I called to AT&T customer care they verified everything on my internet line and they said that since my apartment is far away from the internet server I can not receive 3 mbps speed. Now, I'm paying for 3 mbps speed and I'm not able to receive even 2 mbps. This is ridiculous.

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9:48 am EDT
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AT&T internet speed downgraded

Since I got my business number from AT&T in March, I have had so many issues with AT&T that it's difficult to keep track of them all. I am at my breaking point. The worst part is that each person I talk with at AT&T seems to be more apathetic than the last.

My latest issue is with my high speed internet. I had high speed internet elite service and a home phone line. When I had my small business line installed, the installer said he had to "switch the pairs" with my home phone line. My home phone service stopped working properly. When I called AT&T, they denied responsibility and said they would charge me to send a technician out to check out the problem.

So, instead, I cancelled my home phone service. But, since I had my elite internet service on that line, I had to make arrangements with AT&T to move my internet to a internet direct account not billed on my phone service. Since past is prologue, I was very concerned about the move. AT&T assured me that my internet account would not change and that my internet service would not be down for more than 5 minutes.

Of course, on the scheduled date, my phone service stopped working as it was supposed to at 6am, but my internet was down all day. When I called AT&T, they told me that they should have told me that it could a couple of days. I was beside myself as I work from home and could not afford to be down for days.

The AT&T internet guy finally showed up and got my internet up. However, I noticed that my internet speed was slower. I called AT&T and they said nothing had changed. Then, this week, I got my first bill for the new internet account. The service had been downgraded from elite to pro. I called technical support at AT&T and they said my service had been downgraded and they transferred me to customer service to correct.

Customer service said elite service was no longer "available" to my home but that it should be. We're guessing that when the AT&T installer installed my small business line and "switched the pairs" that he changed something. In any case, AT&T told me someone would be out to check. That was on Sept 8. It is now Sept 15. I am calling AT&T today to find out what the delay is but my expectations are very low in getting resolution.

I cancelled my phone line and got efax.com instead for my fax machine. I am looking at porting my business number to another carrier. I am looking at alternate internet providers in the Dallas area so I can switch that too. By the way, my AT&T wireless service has been getting progressively worse over the past year. As soon as my husband's contract is up at the end of the year, we're both switching to Verizon.

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DisappointedATTCustomer
Flovilla, US
Nov 05, 2013 8:04 pm EST
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We were so hopeful when AT&T finaly extended high-speed service into our neighborhoodm in the "country." But alas, the pages wont' even load sometimes. For example, on Facebook, many icons won't show up and there are a lot of blue question marks and no it's not the router (which tested at above-average) and no, rebooting doesn't help. : ) When I wanted to read an I-tunes email about books, I had to use my iphone and turn off the wi-fi. When I had the wi-fi- OFF and just used the phone service, I was able to open the mail that wouldn't work with the high-speed. Yet when we called their customer service, they tested our connection and said it was "within their parameters." So its' within their "high-speed" paramaters that webpages won't fully load, and we get the blue question marks. That isn't real "high-speed, " to us. We have had one other "High-speed" service, Hughes satellite service - and AT&T isn't quite as fast. as they were The best thing I can say is it's less expensive. VERY DISAPPOINTED and we hope they will do rightly by their customers and provide TRUE high-speed service in the future.

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zacker150
Missouri City, US
Jun 17, 2011 4:15 am EDT

I've had att high speed internet (DSL) for a few months now and I have the 6.25 Mbit package, but when i do the speed test at www.speedtest.net, it shows that I get a download speed rangeing from .5 to .7 Mbits

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KHUNNIEBEE
Pensacola, US
Nov 28, 2009 1:42 am EST

WHEN I WENT TO REWARDS CENTER IT ONLY OFFERED ME A 100 VISA CARD FOR MY PHONE SERVICE. BUT WHERE IS THE REBATE FOR MODEM?

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jhobbs
Sonora, US
Jun 23, 2011 1:03 am EDT

I disagre with JimSut. Although the speed package is an indicator of maximum speed, your contract with AT&T states that they will keep you as close to the max as possible. Otherwise their is no point in paying for the higher rate. A consistent low speed means that they are not fufilling their contract. Try calling AT&T and telling the problem, they may be able to switch you to a less congested circuit. Your speeds are so far below contract that they should be able to do something. Also check your own equipment and make sure that is not the problem. But if At&t's equipment is at fault you should definetly do something. This serious a breach of a contract agreement is not something to be "sucked up".

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SomeCarNut
Lancaster, US
Sep 22, 2010 2:53 pm EDT
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Good luck !
I have Verizon and I have NO OTHER CHOICE.
THEY ARE THE PITS OF THE WORLD.
Calculate at least an hour for a phonecall that should take ten minutes and add another hour, because you WILL be connected to the WRONG department, no matter what.
A nightmare .
They all suck !

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9:17 am EDT
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AT&T - this is a fraud

To whom it may concern, in the month of may 2010, ettel palomata from at&t advertising solutions talked me into advertising on yellowpages.com. Right away he made sign a contract. He said at&t would make a demo ad so I could get an idea of what I wanted. They made the ad and there were just a few minor changes that needed to be made. I told the web designer...

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AT&T conflict of interest

An employee from the brookhaven at&t wireless store is selling at&t wireless items including cellphones, bluetooth earpieces, and other items on ebay. The ebay name is (Just_for_my_children). I feel that this is a conflict of interest because the employee is taking business away from the brookhaven store as well as a possible embezzelment. The ebay # on an iphone is [protected] that is being sold (Apple iphone 3g 8gb excellent condition! 3 mths old).

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khloee04
ft wayne, US
Sep 13, 2010 8:52 am EDT

if it is THEIr items and they are not stolen then the employee can do what ever they want in their spare time

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1:06 am EDT
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AT&T horrible customer service

Wow.

After being a loyal 5 year customer of at&t wireless, I think it's time for my wife and I to take our business elsewhere.
Long story short:

Sept 5 2010: called to order a new palm phone to replace my blackberry that had just died. Spoke to a very polite, very hard to understand indian woman. Everything I said, I had to say twice, everything she said, she had to say three times. I eventually asked for another sales rep. 5 minutes on hold later, I get another indian woman. She was much clearer so I decided to stick with her.
Ordered my new phone, no problem. She asked for my delivery address, I gave it to her, she read it back to me twice, full address and apartment number. City, state and zipcode. Hung up feeling fine about the experience.

Sept 9 2010: stayed home all day to wait for fedex delivery of the phone. Website tracking number stated "out for delivery".. .3pm rolls around, no phone. I look at the tracking number again, site now states "delivery exception: incorrect address"... Great. I call fedex. After 15 minutes on hold, the woman tells me the address is correct but that there is no apartment number. She can't add "4d" to the delivery, I have to call at&t and request that they call in the correction.

35 minutes on the phone with at&t. Rep after rep, hold after hold. The first woman told me, it would be no problem for her to call in the fix. She asked me to wait on hold while she called fedex. I waited... And waited... And waited... Someone else gets on and tells me "the address change has been made, fedex says they will try to redeliver tomorrow, no problem"... I call fedex, "no change has been made, no call from at&t sorry". Already feeling like this is going badly, I call at&t again...

Next woman states, "i can take care of that for you, just let me do some research... I need to put you on hold".. .14 minutes later, she picks up and tells me "ok, I found it, here's your tracking #"... Getting sort of frustrated but trying to be nice, I said "i don't think you understand, i'm not looking for the tracking, i'm asking you to call fedex and add the apartment # that you forgot to add originally to the shipment"... "oh" she says... "please hold"... Click. I was hung up on.

This happens two more times (Getting hung up on/put on hold) before I finally get a very nice southern lady. She listens to my plight, apologizes for the problems and promises "before I hang up, we will get this fixed"... Great. "let me just put you on hold while I call fedex"... I started feeling very relieved. She seemed like she knew what she was doing and was pretty confident. 20 minutes on hold... Stomach aching from not eating breakfast yet... She finally gets back on the line "sir, you have to call fedex and make the change, we aren't allowed to do that"...

Now at this point, I feel like i'm on some sort of cruel reality show, waiting for the cameras to come out of hiding and for a host to tell me it's all a joke. I call fedex again, "no sir, at&t has to call and have the address corrected"...

I call at&t, we're now approaching hour 2 of this nightmare... After listening to their happy ### music for 10 minutes, a rep finally picks up... I demand to speak to a supervisor, he puts me on hold for another 15 minutes. "natalie" finally picks up. I explain the situation to her as well as my complete unhappiness at how i've been treated. I asked her "is it really this difficult to add two digits to an address?"...

Her answer?

"sir, someone should have told you... We actually aren't allowed to change any part of the shipment once it's out the door. What you need to do is wait 3-5 business days for fedex to send the package back to us, we have to check it in, then process a return and then send you out another one".

"and how long does that take in total?!" I ask...

"anywhere from 10-20 business days usually... " she says.

I explain again that i've been charged in full for this phone, the invoice for the phone has my complete address on it (Including apartment number) and that i'm now being punished because someone at att didn't create the shipping label correctly. I asked her if she thinks that's really an appropriate way to treat a 5 year customer...

"again sir, that's the policy".

Zero compassion for the 3 hours I just wasted, zero compassion for the fact that they screwed up, zero apology for the error... And now i'm told to sit on my hands and wait a few weeks to get the replacement phone that I use for work. I was so disgusted with the way she was talking to me that I wanted to smash the phone. I told her that when my contract is up in 3 months we'll be leaving at&t...

"whatever you want to do sir... Is there anything else I can "help" you with today... ?"

Unbelievable.

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LedR23
, US
Mar 10, 2010 7:03 am EST

I cancelled my AT&T wireless account on Jan 20th. I did not have any contractual committment. When I had initially signed up for service, I was billed for the prorated first month of service PLUS the full second month. From then on, I have been paying for my service one month ahead of time. Since my billing cycle was from the 3rd to the 2nd, I expected to have to pay only for the 18 days in January that I did use the service. Since I had been paying for the next month's usage, I held off paying my last bill expecting my final bill to have a credit for the unused portion of January. The customer service rep said that it would be ok and also said she would be making a note as such on the account. Then, I got an email in early February billing me late fees as well. Again, I did not have access to my bill and had to find out the amount only by calling customer care. The rep I spoke to in Feb saw the previous note when I had cancelled the service and removed the late fees. She then said that I would have to pay the current balance and that I would be processed a credit in my final bill once any pending roaming charges came through. So, I did pay that bill in full. Today, I got another email saying that my bill was available online.

As soon as I cancelled the service, my online access was DISABLED, but I still keep getting emails from AT&T asking me to check my bill online! See example below...

Your Wireless Bill is Ready Online

Hello XXXXXXXXXX XXXXXXXXXX,

Your monthly wireless bill for canceled account XXXXXXXXXX is available online for review. Note: Your online access is restricted and will be made available only for a limited time. Please log in and make your payment today.

Thank You,

AT&T

This is the error I get when I try to go to my online account:

L123: We are unable to process your transaction at this time. We apologize for the inconvenience. You may contact our Customer Care department at [protected] or dial 611 from your wireless phone.

I called customer service again today and spoke to a rep named Jesse. After I explained my situation, he said that AT&T DOES NOT GIVE CREDIT. EVEN IF I DID NOT HAVE SERVICE FOR THE SECOND HALF OF JANUARY, I WOULD HAVE TO PAY FOR SERVICE FOR THE FULL MONTH OF JANUARY. I told him that this was very rude and unethical.

THIS IS JUST HIGHWAY ROBBERY. I REALIZE THAT THE AMOUNT IN QUESTION IS AROUND $25, BUT IT IS STILL VERY WRONG.

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macrowe
Durham, US
Sep 21, 2012 8:01 pm EDT

AT&T- The worst nightmare, Sunday September 23rd is my 13th wedding anniversary. It would have been wonderful-Nice hotel, upscale dinning. Until AT&T Wireless destroy it. Please read: Order 2 iPhone5's on Sept.14th at the 3am est ATT release. Took till 6am to actually order- Saturday morning get an e-mail that there was a issue processing and to call AT&T. Spend 7 hours over the weekend finally on monday after 3 hours got a rep. said just needed to check the card I used. I let him know maybe there was a issue cause it has a different billing address, No just had to confirm the card. Reported all set and there would be no delay of receiving my new iPhone5's, Sound professional and confident. Okay all set. Until Friday Sept 21st morning. Get another call that there is still an issue. Okay ran the card numbers again AMEX with $0 balance but hmm did not work. Female Rep. had me use another card VISA- Okay that one was all set. Then the 2nd one. But the card would not let it go thru so she had me use another one. Okay finally all set. She said AT&T would release the hold and the iPhone5's would arrive by Monday. I asked if she was sure and a happy absolutely. Little delay on one of the anniversary gifts. So I thought. Note I said it was my wedding anniversary, so like a great husband I like to surprise my wife of 13 years and 2 fantastic healthy beautiful kids, Plus all the great things she does. So as I mentioned reserved a nice hotel and dinning. Left work picked her up and headed to a nice romantic evening. Until the hotel canceled my reservation cause my card declined and the dinner was part of the deal. Found out the AT&T rep. charge for 4 iPhone5's Just enough to get my pre-planned anniversary weekend destroyed. Wife totally upset I started the process of canceling the phones and the service after 14 + with AT&T and all the issues I had stuck it out. After an hour on hold found out there were no iPhone's on the way for monday but back ordered for Oct 11th, Finally got over to a live person in Premier Care who was very nice and got me right to a supervisor. But that supervisor had to transfer me to a Victoria M. who seemed nice but became less and less helpful and found it funny this happened on my 13th wedding anniversary and then I could hear other people in the back ground saying who cares let them cancel we don't need their business. Victoria went on like I could not hear them. Then I said I want to cancel my service and she said she could not help with that and would get me over to another person that could cancel the service. Instead of transferring me to a person she dumped the call back to the beginning of the system where I have to enter all the information to get a real person again. At no time did they ever try and save me from leaving.

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pamtherosegirl
Houston, US
Dec 23, 2011 4:04 am EST

See, the problem most of us real Americans are encountering is a change in society. It use to be where businesses and just common folk were accommodating and hospitable. The customer came first! There are so many foriegners living here in America that want to bring their culture here that have not adopted our ways of living nor have they been cultured to the once standards Americans were governed by. This world is in such choas that everybody is doing for themselves and if you dont like it the heck with ya. The only thing we can do as consumers is walk away from patronizing a company and their services, but they know you are not because you "need" your phone, you want your phone, and you wont go with out it. So you will take what they give you. Society has become a material crazed bum, that we are willing to compromise our integrity and morals to get our fix and they know it!

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ashleyachee
, US
Sep 11, 2010 2:05 am EDT
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Can I agree and disagree?

I understand there was mix up on your part. I feel that AT&T should have made a better effort in making sure you were satisfied. If they wanted to ensure your service..they should have been a little bit more concerned.

If you DO switch, ask whatever sales rep if they will pay the early termination fee of your current service provider. Most of the time the major companies will pay the 200 early termination fee just for switching!

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Chas G
St. Louis, US
Jul 12, 2010 12:33 am EDT

When you cancel your service AT&T sets your lines to cancel on the last day of the billing cycle as they do not pro-rate your final bill.

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AT&T programming errors, other problems

First, I have attempted recording some movies only to find that a completely different movie or program was recorded!

I contacted Showtime, for which I pay extra, and they I was told that they are having many complaints of this type and gave me specific days and times that the movie in question should appear on Uverse, but it didn't!

Secondly, the settings for HD do NOT work. I have a high end HD TV, but Uverse will not recognize my 1080p, etc., so I can only set it for a 4:3(?) ratio, but now I am having problems with the size of the GUIDE!

Also, Uverse has a LOUSY customer support system. It is impossible to contact UVERSE by Email and I just don't have time to deal with a bunch of ninnies that can't help, because they have no idea what I'm talking about!

I love Most of my Uverse, but am extremely frustrated with all of the glitches and the lack of real contact without having to deal with the their customer service on the phone and having to go through many a plethora of menus, just to get to the point that I'm told their office is closed!

In this day and age, not to have an Email contact on their website is obsurd and beyond comprehension!

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AT&T service charges

I am deeply disappointed with the treatment I have received at At&T. As a new customer, I did the necessary research and came to the conclusion that this company was respectable, honest, and the best fit for my current situation. I was incredibly wrong.

My issue began when I signed up for a contract for DSL service. The special I was to have received was to pay 24.95$ for ANY package for the first year and 35.00$ thereafter as well as receive the wireless office gateway for free after a promotional rebate. I tried to use one of the representatives to sign up but they informed me this was a internet only promotion. Seeking the promotion, I went ahead and signed up online. My first bill came to 144.08$, something I was definitely not expecting. When I called customer service, I was simply told they would look into it and place a note on my account. After numerous calls and four months, nothing has been resolved.

I am sincerely dissatisfied with this company. I will discontinue my service as soon as the contract expires and will be sure to share my unpleasant experience with everyone I meet, including friends, relatives, and my social network.

Sincerely,
Nelly Lopez
[protected]@gmail.com
At&t customer id: [protected]

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lisa082010
Indianapolis, US
Oct 09, 2010 5:06 pm EDT

In addition, at&t always over charge people! Please do not set up automatic pay. Your account will be abused.

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lisa082010
Indianapolis, US
Oct 09, 2010 5:05 pm EDT

at&t is the most horible and dishnonest company I ever had. I was asked to connect to their DSL only account for $14.95 in Aug. 2010. You can hear this promotion all over the radio. After two months, they still charge me $40 per month. I have made many phone calls. Everytime they told me to be patient for the credit to show up. Sometimes, they said the promotion was not properly showed up. I am very concerned about their behavior and definitely the costumers should be united to sue at&t and make records.

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Isop
Houston, US
Sep 18, 2010 2:16 pm EDT

I also had the same problem. I was a subscriber of att for the last year with $19.95 per month. After our contract expired, i renew a contract with $14.95 promotion price. This month, i was expecting the $14.95 on my bill, to my surprise, my bill went up to $48.57! I called the customer representative again to ask for all those charges. He was saying about a lot of adjustments and the bottomline is, after all those adjustments, my $14.95 promo will not start for 2-3months with a full price of around $40. I never heard any of those $40 dollars that i need to pay for the first 2-3 months before i will get the promotion price. They didn't informed. I looked at the website of at&t, there is no terms and conditions written that you need to pay the full price for 3 months! So unfair!

In the end, the just given me 50% discount on my bill and next month or 2, i will need to pay the full price before i have my promotion price. That was crazy! I will unsubscribe to at&t as soon as my contract expires! THey are crazy and cheating on customers!

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AT&T att direct tv bundle

Stay away from at&a bundles!

I submitted my order on-line with which I was supposed to get $49.99 choice ultimate direct tv package with hd assess for life and $19.99 elite high speed internet for 12 months. I printed the confirmation for my order which stated that I will get $50 promotional card, free installation, and $100 back in rebate for wireless router.

Guess what? Next morning I received an e-mail form direct tv informing me that my bill will be $80.99 (Not $49.99).

So, I called at&t and they told me that it is not their problem. I called direct tv and they told me that I ordered a different package which does not come with promotion. I have the printed confirmation of my on-line order with the correct package, and the customer service would tell me that I placed an order for the wronge service! Total non-sense!

They would not change the package and want $400 termination fee in case I cancel the service!

Total shame on at&t direct tv!

People, please stay away from their services!

Total lie!

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AT&T at&t rewards card expiration

Received rewards card info in the mail and reedemed promptly. Several weeks later my reward card arrived with a sticker to call and activate. I threw the card in my wallet and thought "I will do this as soon as I have a chance". I called in a few weeks later to activate, and the card has already EXPIRED!?! The customer service person I spoke with told me that it had expired at the end of last month, not more than a week previous. I asked politely if she could reinstate the card, as I was not aware that there was such a short timetable for activation. She bluntly told me no.
As soon as my contract is up with AT&T I will be canceling service for good. They obviously do not care about customer loyalty or satisfaction.

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AT&T rewards card ($100)

Received rewards card info in the mail and reedemed promptly. Several weeks later my reward card arrived with a sticker to call and activate. I threw the card in my wallet and thought "i will do this as soon as i have a chance". I called in a few weeks later to activate, and the card has already expired!?! The customer service person i spoke with told me that it had expired at the end of last month, not more than a week previous. I asked politely if she could reinstate the card, as i was not aware that there was such a short timetable for activation. She bluntly told me no.
As soon as my contract is up with at&t i will be canceling service for good. They obviously do not care about customer loyalty or satisfaction.

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AT&T illegally took money out my account

They have taken money out of my account that I did not say they could after August 1st, They took money out cause a over draft and wil not pay which will damage my checking account.

They also lost a 600 dollar payment they took of my card.

They claimed they never took it and do not ask for large deposits of that amount.

I had Internet, Home and a Cell and paid a deposit for both phones.

Can someone help they are a big company that are ripping off small people and the poor.

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DAZZLING12
montebello, US
Sep 14, 2010 12:16 pm EDT

Not happy with their service.Always charging hiden fees dont explain right the monthly plans.I have shanged plans 3 times and still my bill is over the amount said it would be.Pooooorrr customer service they need to train better not responsible or reliable.I just found out if not happy with service 30 day no disconnection fee charges now i have to pay 175 for each phones scammers and cheaters!
Advice people not to even try AT&T not worth your time money and phone.

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Debi D.
salt lick, US
Jul 16, 2011 12:06 pm EDT

They did the same thing to me. I have had an account for 11 yrs. with them and was past due 6 days. I always call them and set up a pay date when my payroll gets deposited. I promised to pay by phone and use my debit card on a friday. I went to the closest store when I got paid and got current on Thursday. My account was automatically debited on Friday without consent. I have never allowed them to do an automatic debt. They acknowledged the error, but after being on hold and going through the same scenarios of being transferred various times and repeating my story, they asked me to go to the bank and get a statement where it was taken out and fax it to them. I would have to wait 7-10 days for a refund. It caused overdrafts, they KNOW already they had two payments and where the automated one came from. I asked them to check there own records telling them they know where they took it from and just put it back. They stated they actually wanted to make sure it really was ME who paid the bill from MY OWN account and not someone else. Really? Like some random Joe took my card and paid my bill for me. I tried explaining that NO ONE made the payment, it was automatically debted from my account without permission. AT&T will not correct mistakes they make and definitely will not make you whole again after they screw up. I witnesses something similiar with my best friend and hoped nothing like that would happen to me. What ever happened to loyalty to a good customer? Come at&t. Get it together and treat your customers right. Especially when you make the mistake.

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Fed up with AT &T
Fairbanks, US
Sep 28, 2010 1:21 pm EDT

If a consumer specifically asks if there are cancellation fees and if a charge is on going and not for 3, 6, or 12 months only then it is the fault of the lying, deceiving sales representative and their responsibility to be totally honest! Where do you have a contract when you are doing a "telephone sale"? How can you read it over the phone? The reps should represent the company honestly!

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AT&T at&t phone bill not my calls

Complaint activity report case # [protected] better business bureau

Consumer info: miller, donna business info: gregory j. Barro, plc
702 silver hill drive 400 travis street, suite 1004
Murfreesboro, tn 37129 shreveport, la 71101
[protected]-0746 [protected]

location involved: (Same as above)

Consumer's original complaint :
This at&t bill was turned into at&t fraud department, no one has ever got back with me. But I had encountered some scammers online/internet and I believe one of the men tapped into my phone and somehow made these charges. I didn't make these calls and I am not paying for calls I didn't make. Plus, the call number on the phone bill does not match the scammers number I was talked to online. I did not make the calls and had already filed an identity theft report with my local police department rutherford county [protected].

Plus, mr. Barro's office is sending mail to my place of employment and calling my place of employment.

Consumer's desired resolution:
I am seeking for at&t to clear me of charges calls I did not make. I had identity theft, stolen information, and etc.

Bbb processing

09/01/2010 web bbb case received by bbb

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allansuggs
Saint Charles, US
Oct 14, 2013 8:12 pm EDT
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This complaint is for AT&T! I have purchased two Go Phones from them in the past month. The first Samsung Galaxy Express, the phone kept on shutting on and off by itself, so I went back to the Corporate owned store where I purchased the phone from, Originally I paid $250 for it plus $60 plan. So my total was over $300 plus local taxes of course. When I went back they told me that I would have to pay a 35$ restocking fee, which can be taken out of my total. What a rip off is that? You can go to Wal-Mart, Target, etc, and buy a AT&T GO Phone and never pay that, it's just a scam for them. The second phone I purchase which I still have Nokia Lumia 520 shuts off on its own when you press the battery cover too hard. So now I'm scared to return that without them harassing and taking another $35 off the phone which was $99.99. I will be canceling my AT&T Service soon because of these pathetic fees. I doubt they will change, so they just lost a customer for life.

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allansuggs
Saint Charles, US
Oct 15, 2013 12:11 pm EDT
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No Wal-Mart will take it back. I have done it before, I bought a phone with a sim card that was non functional and they took it back with no questions asked. I asked them and the only time they said will decline a a return is if you have no receipt and it's over $50. Other then that they can take back anything as long as the receipt is present!

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AT&T turned into collection

I disconnect my home service with A T & T due to awful service, non repair, etc. I felt that I did not owe them anything as I paid them. They still turned me over to collection for $73.00. Now, I am trying to buy a home, this is on my credit report. Ok, so I will have to pay it to get it removed. However, I asked the collection agency if they can delete it from my credit report, they said they could after payment is made. Great right, well, I asked for a letter confirming this, just a simple letter indicating that "if payment is made in full, it will be deleted from the credit report". They told me that they can not do that because A T &T will not allow it. So I called A T & T, and guess what, they said if I paid it they would send me a letter. I told them, send me a letter indicating that IF the account is paid in full it will be deleted from my credit report. They down right refused. I am so glad I got rid of them. You would think that with the way the housing market is, that businesses would work with a person to help bring up the market. Guess Not.

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okpubco
Greenville, US
Mar 21, 2012 9:49 am EDT

I have just endured the worst treatment by At & T that I have ever received from a major company. On Mar. 5, 2012 one of their agents talked me into switching my dsl internet service from Earthlink to A T & T, U-verse service. From then until Mar. 20, 2012 nothing happened, then on the morning of Mar. 20, I found that my office had no internet service. That started an entire morning on the telephone, attempting to get an answer from A T & T about what had happened, going from tech support to customer service and back, from one telephone number to another, being disconnected several times, waiting on hold for interminable periods of time, and finally winding up being told that my service had been cut off by A T & T, BUT THAT THE NEW DSL MODEM NECESSARY FOR THE SERVICE HAD NOT BEEN SHIPPED UNTIL MAR. 20 AND WOULD NOT ARRIVE UNTIL MAR. 22.

BOTTOM LINE- My business it totally dependent on having internet service, and I am required to go for THREE DAYS with no internet service because A T & T did such a poor job of planning my dsl connection. No company other than the MOST CALLOUS company should allow customers' businesses to suffer like that.

And I can't emphasize this enough. Anyone who is forced to dial an A T & T phone number and become embroiled in their phone tree HAS HELL TO PAY.

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KATACON
La Mesa, US
Apr 30, 2013 12:17 am EDT
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In February 2011 I went from Basic AT & T DSL service to Pro. I didn't notice any faster speed, but then what do I know. In February 2012 I started getting lots of broadband link errors and can't find server errors. I bought a new modem from AT & T, still the same problems. They finally sent out a tech who switched my line and told me he didn't know how I even got PRO DSL service as I was 16000 loop length away. To get PRO, you have to be within 13000 loop length. So for the past 26 months I have been paying for PRO, and not getting what I paid for. I'm not taking this one sitting down. I'm gonna own AT & T! lol

BTW, billing offered me a 3 month credit @$114.00. I feel I deserve about $598.00. $15.00 a month basic rate versus $38.00 a month Pro speed. Difference of $23.00 a month x 26 months = $598.00

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rolex452
Sunny Isles Beach, US
Mar 21, 2011 6:11 pm EDT

ATTENTION: Those of you who read this complaint blog and contribute to it! There's no doubt that A T & T has by far THE WORST CELLULAR TELEPHONE SERVICE AND CUSTOMER SERVICE IN THE COUNTRY (this has been proven by Consumer Reports and other survey companies). I have known this since the middle 1990's and refuse to do business with them as far as cellular service. Just notice the number of complaints on this blog alone. NOW HEAR THIS: A T & T wants to MERGE WITH AND TAKE OVER THE T-MOBILE COMPANY! T-Mobile is not perfect, but they are ONE HELL OF A MUCH BETTER COMPANY THAN A T & T! Once the merger goes through, all T-Mobile customers will find their service ( in all aspects) severely degraded. A T & T customer service and technical support is the worst ANYWHERE! THEY WILL NOT TAKE THE BEST PARTS OF T-MOBILE and incorporate them into their business model, but rather WILL ELIMINATE EVERYTHING THAT 'S GOOD ABOUT T-MOBILE and replace it with A T & T's business model: LOUSY SERVICE FOR THE HIGHEST PRICE! We cellular users are in for a very rude shock when this travesty goes through. BEWARE!

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AT&T long distance scam

I made some overseas distance calls using a calling card. When I got my bill, AT&T turned out to be billing me for the calls all along, with no notification or warning whatsoever. When I called to complain they just said that since my calling card provider had apparantly "dropped out" they did me the "courtesy" of handling the call. I said that in that case I didn't want to make the call, and why was there no notification. The customer service rep was extremely rude about it as well. In the future I will never use AT&T since I really feel I was scammed and there was no attempt to help at all. I suggest that others do not use AT &T either.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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