Replied
Uverse equipment returns
Disconnected our U-verse account 0n May 26, AT&T required to send boxes for the return of receivers and gateway but these boxes were not received until late July. The equipment was sent via UPS with tracking number on July 26. Received a bill for missing euipment for a total of $648. Have talked to just about every department at AT&T and they have the record of equipment being received in Laredo however we still have outstanding bill. Don't know what it will take for this correction. Waiting on yet another call back from them telling me what the problem is (August 22).
The complaint has been investigated and resolved to the customer's satisfaction.
at&t service rep lied and lied again
I just signed up over the phone for dsl on Friday. My friends have it for about $24 a month. Justin, the At&t rep, said it would be $35/mo. I questioned him on it because it was higher than expected. He said that was the price. I asked about discounts. He said I would be getting a $200 rebate. I said I wanted a phone...he said it would be $7 per month and would be good for the entire metroplex. He then asked for a credit card number to secure the modem. I protested saying I used to have AT&T before and that I usually don't even have to pay a deposit because my credit is good. So I signed up, the phone was turned on and I was to receive the modem in a few days.
Then I got a call from the AT&T credit department...they had the wrong account number on my account. I was transferred back to the sales department. Turned out Justin lied and lied again to me about my options. There are 3 tiers of internet service based on the speed. (Actually on line there is an even cheaper version making 4 tiers) The amount ranged from $25/$30/$35 which I was only given the choice of the premium $$$ service. The rebate is incorrect, $150 max. Also I'm being charged for the modem and shipping, something that Justin didn't bother to inform me of. Also the basic phone line only can have 25 outgoing calls. Something Justin forgot to mention. And he didn't mention I was being signed up for automatic monthly bill pay. I do not want monthly bill pay. I would have backed out of the "deal" if I had known that. Now I have to wait for the dsl to be turned on (according to the new rep) and then cancel it and change it over to a regular account. This new account will be based on my actual credit score which Justin didn't bother to run. My instinct was not to go thru with the "deal" when he asked for a credit card, but he assured me "that is the way we are doing it now". Evidently, NOT.
Trust your instincts. Hang up and call again and see if the next new rep says anything different. Do it 2 or 3 times. Perhaps you can eventually get the real truth about their range of services.
Because of the lies I was told, my instincts tell me not to do business with AT&T, however, as far as getting telephone or higher speed internet, I'm stuck with them.
I have a message into the supervisor to file a complaint against Justin formally. He needs to be repremanded and reinstructed on how to sell the service. If he cannot improve, let him find other work
Followup:
I have received my $50 modem rebate in the mail. The internet service is great. Much more reliable than TimeWarner or the Sprint pc card and service.
However, the revised $100 rebate never materialized. I called and the AT&T rep said it would be added. I checked today...it's there but I would have to ADD 2 ADDITIONAL services to get it. This is not was was told me by the second AT&T rep. I was told I had a refund because I had switched from a different provider (in this case Sprint) and for signing up for the DSL Pro. (Which is the ONLY service I was offered by the first liar representative.) So now I have to call again. I checked the website and I am definitely suppose to get at least an additional $50 rebate for signing up for DSL Pro and should have wireless at various hotspots from what seems to be available on http://www.att.com/rewardcenter see the disclaimers. Don't agree to anything unless you check out their website. Don't trust anything they tell you. AT&T customer service representatives make promises they have no authority to offer and no intention of keeping.
I have still not had a return phone call by a supervisor to make a formal complaint against their sales person, Justin. I left another message on the supervisory phone and still have not had a return call.
I was informed by two AT&T representatives that DSL service was not able in my area when it was available however I was able to place in order online for it. I was able to receive the DSL service.
I've tended to find that AT&T products prices are better online and it's better to order online with AT&T. You can purchase the specific products you'd like online.
I have Frontier high speed DSL internets service. Frontier won't let me cancel when It is time to conetact them a few days befor renewal date. They did not tell me how many days ahead to call them. Renewal date is the 22ed of September I called them on the 18th of September. The lady said on the phone that she will checked to see if I am renewed then to call me within 24 hours. I did not hear from them. Then my sister called them. Very angrly and rudly my sister yell at costumer service personal about my situation. The ledy told my sisiter that she will give me a call. She has my call noted and forgot to call me back. That she will call me. I have a feeling they kept me on. My money situation is tight and looking for ways to work it to pay my bills. Canceling my DSL service is one of the ways to get extra money to help pay the bills
I think these serviese are not being honist with us. They are greedy. And force us to keep the service we do not want. Or cancel to pay$200-$500 cancelation fee that I can not afford to pay. You are in for a battle in canceling the DSL pro. Do not be surprise that they renewal your service way befor you call a few days befor the duedate to call them to renewal or cancel your internet service.
at&t cannot correct their own incorrect billing
Since I moved and started new phone and internet services, I have been billed incorrectly every single month from AT&T. They incorrectly added someone else's account to my bill, and every month, my husband and I make multiple phone calls, waste lots of time on hold and being transferred to the appropriate people, to be told that the issue has been resolved. The account reps give us our "correct" bill total and we pay. The next month, the bill has not been corrected, so we end up with a past due amount for someone else's services (whose name is actually appearing on our bill!), a threatening notice about disconnection of service and bill collection agencies, and a new total that also includes this person's services for the current month. Every time we receive a bill, we call again, with the names of the account reps we've talked to in the past, and all of our "confirmation codes" that were supposed to re-assure us that this issue was taken care of. And every month, we call several times, spend lots of time on hold, and are told that "everything has been taken care of", when clearly, since each bill is still incorrect, it is not. My husband and I moved to this address almost 9 months ago and they still have not corrected their own billing mistake.
The complaint has been investigated and resolved to the customer’s satisfaction.
Where do I start with At&t's completely bogus attempt at offering digital cable. Firstly it is not even offered by At&t it's a company called Dish net. So you spend half your time arguing and helping these to ###ic companies communicate to each other. For example my At&t bill had one price and when i called the dish net the, had a completely differnt price. So I spent 6 hours going back and forth between these two companies to help them communicate to eachother. This is only half the story, I didn't even mention the 3rd party technician who don't even work for Dish net and the company dosn't even know who they are untill they do something wrong.
The end of the story. Don't be fouled by some stupid bundle advert from At&t, they don't know or even have cable tv services. Hey why don't you just stick to what you know At&t?
...currently still on hold.
dennis in California
its not cable... its satellite diffrent concept and when i had it it went out on sunny days soooo... ...still on hold!
att is damaging their repution. I have been a customer 20 years and since the merger, be careful check your bills. I have cut all services off from att and gone with a new provider and very pleased with my new provider. Att has not taken care of my concern. I have been on hold numerous times up to 1/2 hour without any results if anyone has made a complaint about misrepresentation by att let me know so I can submit my complaint. From A Very Dissatified Customer
I have told them five times that they have lost one payment that was over a year ago and they still deny it. They want you to clean up their messes. It doesn't matter if you dispute the charges, because you still have to do their work. ATT wants you to make your payments in a unreliable computer machine or charge you extra for paying them. The problem is: I had a good service with Pacific Bell and this cooporate monster just took over my account without my choice. Had I chose them, that would be my mistake. However, they took over me and charged me unjustly with hidden charges.
You'll read my story too about being billed for my son's advertising with the Yellow Pages. After doing what you have done for 9 months, I'm finally dumping AT&t for Brighthouse.
YOU may want to think about switching too, AT&T gave me the run around in the past also but today I have a choice.
Mimi Rauch
extra charges
I checked with at&t a year ago, when I began to get everything together to open a new business. They quoted pricing for a business phone. I could get a 1 year contract (because of not knowing how successful this venture would be), rather than a 3 year contract. Then at the end of that year, of course, I could continue with another year, if I was making it o.k. When I received my first bill, it was larger than we discussed, so I called the co. and was told that the person that I set my account up with, did not tell me all I needed to know about the charges, but this new person would give me a rebate, plus a discount each month, to help me out as a new business. They sent me a new contract to sign and everything was good.
About 8 months later I had reason to call the co. and asked them when my contract was up. The rep. told me it was not up for over 2 more years.? I explained the past conversations, and he said fine, but you should know that if you make this a 1 year contract, we will charge you an ending contract fee, plus charge you back the discount you have been getting.!
Well needless to say I was upset, and said, "I know you can't be for real, when your office is the one that set all of this up?" "Well m'am, I just want you to know before hand, that you will be charged, if you end this contract before the 3 years is up". Well guess what? I received a bill the next month for over $400.00.
I called and asked for a supervisor, and they told me they would return my call within 48 hrs. 3 weeks later I have heard from no-one.
I called again, and was told that the super. would have to call me back. "No I'll just hold on while you get her", I told them, after my past experience with supervisors calling back. An hour later, I'm told by the super., that there is nothing they can do, even though she agreed that it was their office's fault. I told them I could not pay the bill, nor did I think it was my place to have to pay the bill. And I didn't. When I received my next bill, with the charges still on there, I finally got another super. and after telling my story for the 5th time, she said she would remove the charges, except for a small portion, and I would need to call them when I got ready to end the service, before the year's contract was up. Several months later, as we decide our economy will not allow us to stay in business, I call to find out when my contract is up, and they tell me, the following day, and they will see to it, that the contract is stopped. I had the phone disconnected when we closed, at the end of June.
The NEXT month, I receive a bill for $202.00. I have already paid my last phone bill, after having paid my bill every month since I talked to the last supervisor, which helped me out. I call them and they tell me this is because I did not send them in writing, 60 days before I ended the contract, that I was ending it. So they charged me $202.00.
What in the HECK, kind of scam is this. Nearly every person I talked to at at&t, gave me some kind of bologna story, and never panned out what they said they were going to do, except for the supervisor whom took the $300.00 and something, off of my bill. If that office told me something, and they tape every conversation, then why don't they follow through? I was a small business owner, trying to make it (and didn't), and they weren't true to their word right from the start.
My store is closed, I have a large debt for the year that I was in business, I have excellent credit, and can not pay this $202.00, nor do I think, because of the incompetence of these people whom don't know their jobs, that I should have to pay it. Something needs to be done.
Two year ago, I got a contract with Cingular today the new AT&t., I am a US ARMY member., for this reason I moved from Florida to North Carolina., I have almost 22 months as a at&t customer. But today this company that is supposes to support the troop, was negligent and made in my point of view something dishonest.
I tried to upgrade my cell phone I was sure that I can do this because in July and two weeks ago I called to customer service to be sure if I was eligible to do it. And the representative told to me that I was eligible. Still toning when I check online my account appears as eligible (Sep -25-2008)
But last weekend I received in my mail a offer from Radio Shack with better prices so I tried to do the upgrade ., but when the salesmen in radio shack called at&t to get the approval, they block my account and they said that I was not eligible . so I took the phone I told with the representative from at&t and he told me that I was not eligible because �I talk too much with my cell phone� I was disappointed I said what kind of excuses is that and he told me that at&t don�t have antennas in the area where I live so they have to pay for this service to another provider.
When I got the contract nobody told me about antennas., networks and all this kind of bulls�� sorry the only thing that I know is that I paid my bill on time every month and I have ways to probe .i don�t care if at&t have to paid for use antennas or other network. We have a contract and they have to give me good services that include signal and accessories. Anyways I pay for that.
But the bad thing about this is that when I asked how I can remove the block from my account, they said that the only way was if I bought the cell phone from them paying more expensive and waiting for a rebate for 13 weeks. This is a dishonest way to obligated me to buy a cell phone from at&t.
I have copies of the notes that they put on my account with the ridiculous excuses .like, you talk too much and at&t have to pay to somebody else. If the business is not good for them just let me know and let me get out of the contract and I looking for an honest provider.
etech
some putz from ETECH claims to be from AT&T ...
and he knows I have DSL and wanted to GIVE ME faster DSL service ...
I told him I am not interested
he keeps talking
I tell him if AT&T wants to give me something they can put it in writing
... he continue to claim he was FROM AT&T ...
like I'm an idiot ... hello --- caller ID ... [censored] ...
he called multiple times ... I stopped answering the phone.
when I say I'm not interested and HANG UP that should be that.
I don't care if AT&T paid you a billion dollars to call me.
this is harassment.
BTW: Etech is located in Texas not in South Carolina.
Jo Pratt:
I used to be an Employee at Etech. It was policy there that unless the person specifically, just as I am stating here says "PUT ME ON YOUR DO NOT CALL LIST" the employee couldn't.
Considering jobs in this town are scarce and that while it's not the best job in the world to have, a job is a job. We didn't like calling you anymore than you liked to hear it.
Since for your age you seem computer savy go to www.donotcall.gov to put yourself on the National Registry.
I took that job so that I would not be a drain on our welfare system. I have never taken a handout from the government and while I absolutely hate Etech...you might be a little respectful that while some telemarketers are indeed horrible, most of them are not. I wish you could have met the co-workers who worked very hard at their jobs in order to feed and clothe their children, go to school, or who like you are over 70 years of age but yet still must work in order to survive because they have no retirement.
ETECH has called several, several times during a day and they are
not only rude but don't know what the word NO means. NOT
INTERESTED> Have repeatedly asked to be taken off the calling list.
I am close to 80 years old and wonder if I am even to to make it
to that age. I am not well and your continuous calls are making me
much worse. I have reported your abuse to the doctor but he tells
me that even though he is in sympathy, he can only give me
a notice stating my condition. Who do I send it to?
We received two calls from these people, who can barely speak engligh, identifying themselves by saying they were with AT&T. I could not understand the caller, and told him so. He then gave the phone to another shyster, whose English wasn't much of an improvement. He, after first telling me that if I disconnect the modem on 12/12 and leave it unplugged for five days, changed his mind and said it would only neeed to be unplugged for two minutes. "Well, isn't that nice of AT&T to do that free of charge!" I said. He then told me that ordinarily AT&T charges $32 for the new service but, because I am who I am, it'd only be $8.00. I gave him the year of my birth, and told him to recognize the fact that I wasn't born yestetday, and hung up.
at&t provides the worst service ever
I am done dealing with AT&T and their horrible service. They are a scam as far as I'm concerned. We had AT&T landline and DSL service in our old house so when we moved I mistakenly thought it would be easiest to continue with them. Boy was that a huge mistake! I should have remembered that our DSL service often stopped working in the evenings during peak hours right when I was rushing to meet a work deadline and working from home. The DSL service was never reliable. I should have remembered that when I called to inquire about transferring our services to our new home I was told I was spending $30-$40 more than I needed to monthly because I was still under an "old" plan and that I needed to check in periodically to make sure I got the best prices. What a scam. I should have remembered that every time I called in for service it was more than 2-hours wasted on the phone with people that usually were no help at all. I should have remembered how much I HATE that automated thing that picks up when you try to call AT&T that takes you forever to get to a real human being. Instead, I trusted AT&T and I will never make that mistake again.
I called two months in advance to make sure our home phone and Internet service would be set up on time because I work out of my home and it's critical. 14-days later, we not only have NO service, but I keep being told that due to a backlog, they haven't even sent a technician out to look at the problem. When I asked for a credit to my account for the services I paid for which I am not receiving, they basically told me I would not be credited for the full amount I am due. They also will make no guarantees as to when they will fix the problem. Furthermore, they promised to call to give me an update on my issue and have not done so at all. I think it's a shame that in this day and age people can't get simple things like phone and internet service at home in San Jose, CA. I think it's a shame that AT&T can treat customers this way and still be in business. I think it's a shame that AT&T even has any customers at all.
I have been advertising with bell south for over 10 years. I told the new sales rep that i did not want to continue doing business with them in 2008. She brought her manager over for a visit and he promised that i would get everything i had last year, a re - designed full page ad, a new website and a listing on yellowpages.com for just around $50 more than what i was spending in 2007. I decided to try it one more year. However, when the 2008 directory came out, i did not have everything i had in 2007. I have tried everything i know to call the sales rep to discuss problem. 6 weeks have gone by and no return phone calls as of yet. I sent a certified letter to at&t to cancel my advertising and i do not intend to pay them another penny. They have messed with the wrong guy on this one.
I get billed every monthly for 9.99 but when you call them they no nothing about it. They tell me I don't have an account with them but yet they keep billing.
An AT&T salesman named Richard [protected]) called me today offering me a "special" advertising deal with AT&T. He said he saw my ad in the local newspaper. I thanked him from calling, but told him that I had already exhausted all of my advertising money for the year---and that I was not interested in his offer. He became EXTREMELY rude with me, to the point that I had to remind him that he was trying to sell me something...and he didn't need to ### and attitude with me for not wanting his service.
He continued to argue with me about my need for advertising...and that I evidently wanted to get my business advertised, or else I wouldn't had the ad in the paper...yada yada yada...I end up having to hang up on him.
I had AT&T for my home phone and had to use Dial Up for the internet, because the technician told me that I would not be able to get DSL, which is crap, If you can hook a phone line up and you have a clear view of the Southern Sky, you can get it, he is as dumb as a box of rocks, further more, AT&T, Charge me $140 and I agreed to pay it and then my next bill went to over $900, and then a $1000 and then back to over $900 and in between a collection agency sent me a letter for the same amount. I have called them on numerous occassions and got the run around and switched from one operator to the next. To sum it up, prior to the huge charge the put on me, I was suppose to have an unlimited package so I would not get charged for the dial up service through aol. AT&T tried to tell me that it was because the town next to me where my connection was, was long distant, which I know is wrong, because, it has to be a 150 miles or more to be considered long distant with the same area code. They (AT&T) told me that there is no determination with long distant and the town is not even 30 miles from me and I know that other phone companies do not do what AT&T is trying to pull, they are full of crap and have received a penny from me and will not receive a penny from me for there ignorance and I will never deal with them again, they are true idiots and a major scam
I am sorry that you are not happy with yellowpages.com. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Bill he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.
Debbie and ME Smith, I'm sorry to hear about your problems with AT&T. I think I can help both of you improve your plans. After being similarly annoyed with my Verizon Wireless experience, I recently joined an increasing number of consumers who use the website www.fixmycellbill.com (by a company called Validas) to effectively battle the kinds of unnecessarily costly wireless bills that AT&T tried to stick you with. And it works. My savings through Validas of around $230 per year are not even exceptional given that the average Validas user currently saves $487 annually. I was so impressed with these real results that I took a job with the company.
Here's a quick breakdown of how it actually works. Validas analyzes your online cell bill for free and calculates how much money you could be saving. It turns out that eight of ten wireless customers are paying more than they need to for their plans. Validas fixes these discrepancies by tailoring a customer's plan to fit their specific needs. If you choose, Validas provides your personalized cell bill adjustment report that is emailed, for five bucks, to your wireless provider in industry specific format so you can actually implement these cash saving changes. If Validas can save you more than $5 on your bill, this obviously provides a very cost effective solution.
Validas is rapidly gaining a reputation as the preeminent advocate for the wireless customer. Check out a feature about the company on The Big Idea with CNBC's Donny Deutsch at http://www.cnbc.com/id/22782456/. Any cell subscriber who wants to cut costs should consider Validas. It’s free to consult and you only stand to save.
Good luck to both of you in reducing the AT&T bills.
Dylan
AT&T stands for ( Aggravation, Turmoil & Trauma thats what i have experienced since dealing with AT&T. The Uverse dept. is obviously not staffed with competent people and show s lack of much needed TRAINING. Its like the left hand dose not know what the right hand is doing .AT&T took 40 days to complete a bundle package . Customer service SUCKS in this company.
My AT&T bill long distance bill averages about $16.00 a month (minimum because I hardly use it). I had no problem until January of 2008, when I received a bill not recognizing my December payment. I paid January and ignored the previous balance since the amount had already been debited from my checking account. In February, my bill reflected that I had not paid December or January. It attempted to call AT&T four times reaching non-English speaking people in India or Southeast Asia. The Indians who barely spoke English told me that it did not matter if I had proof of payment, I had to pay the amount on the statement. They were extremely rude and hung up making me feel as though it was my fault they could understand me (English). I overpaid them to get them off my back as I started to get calls demanding payment. Then I get a bill in April stating that I have a $139 credit. When I called they could not tell me why I had a credit and told me that they were having glitches in their computer system. In May, I got a bill stating that I now owed them $139.00. To fix the glitch in their system, instead of just removing the credit, they decided they I should pay them instead. Following this was three weeks of harassment. I got calls at work and home every day, sometimes twice a day. The Indians were particularly obnoxious. They did not care if it was their mistake. First, they tell me that I am reading my statement wrong and they don't see any problem, then they told me that they could not view my records on their computers or make any adjustments, but I was just to pay the bill. They were supposed to be the Debt Reconciliation Department. I demanded to speak with someone in the U.S. that spoke English and kept being transferred back to India or Asia. After every call I was given a Confirmation Number. I collected a list of eight confirmation numbers, which they stated did not exist or the people I spoke to did not exist. I was given every made up excuse you could think up. The best one was that I must have been given a refund for a AT&T cell phone contract that I had canceled (first of all, they don't given refunds for cancellations, you have to pay a cancellation fee) and they adjusted it to a charge. It did not matter that I never had a cellphone or cellphone contract with them or anyone. They could not explain why I was charged $139 when their cancellation fee is $200. THEY SIMPLY REFUSED TO CORRECT THEIR ERROR. They made my life miserable for three weeks and left me a nervous wreck and in tears after every call and severely affected my blood pressure. When I told them they were not allowed to harass me, they told me they could do whatever they wanted to do to get my payment. My only recourse to was pay them this money they were literally mugging me for. THIS COMPANY HAS NO REGARD FOR CUSTOMERS. THEIR CUSTOMERS ARE BEING VERBALLY "ASSAULTED" DAILY BY THEIR BOGUS OUTSOURCED SCRIPTED UNSUPERVISED FOREIGN CUSTOMER SERVICE. BEWARE AT&T CAN BILL YOU ANY AMOUNT AT WILL WITHOUT EXPLANATION. STAY AWAY FROM THEM.
9 months later i'm still being billed bogus charges
I had service activated in July of 2007 when I moved into my new apartment for wireless internet & telephone connection.
I moved in December 2007 and called Rogers with 2 months notice that I would need to cancel my service. I was given instruction to return the equipment that I had (a router and Rogers cable box) to the nearest Rogers location by mid-December (believe it was the 17th) and that my final bill would arrive.
I received my final bill and I was being charged for telephone, internet servies AND cable. I quickly called to straighten this out which I was told it was but the final bills I receive now STILL disply 'cable'..hmm...a follow-up bill came and imagine my surprise when the total was registering in at $256 and change. When I called Rogers they told me that the equiptment had never been returned and that there was an additional charge on my final bill for this.
I returned to the Rogers store (stupid me though, had already thrown out the receipt as this was a few months later in January of 2008) and we were able to locate the returned equipment in the system. I called Rogers with the confirmation code and the rep that I spoke with told me that was great, all was well and that I shouldn't be receiving any more bills and that the charges had been taken care of.
Fast-forward about 6 months filled with received bills STILL with these charges, numerous telephone call bordering on harassment to collect these charges from me AND having to tell and re-tell the tale to about 30 or so Rogers reps I AM RIDICULOUSLY FED-UP!
I was finally able to obtain the office telephone number of a
manager in Newfoundland and she assured me that this would be taken care of and apologized very much for all of the inconvenience over this.
Fast forward another month to July 2008 and imagine my surprise when I receive ANOTHER 'FINAL' bill, this time with a total of $84.75 . I immediately contacted Rogers and (as always, after much transferring and getting the run-around) was told that the charge was a breakdown of 3 charges for the account being suspended 3 separate times due to non-payment. 3 non-payment charges on an account that was cancelled with advance back in November of 2007.
I expressed my confusion over this to the rep and let him know that I did not think it was my responsibility to pay this when clearly it's an incorrect charge to which he replied in a pretty nasty way that it made perfect senseas I had been deliquent on my account. He put me on hold to 'see what could be done, if anything, about these charges'. He came back a few minutes later and told me that two of the charges would be dropped, however I would have to pay the final in the amount of $28.25. I asked them to send me the bill so that I can see for myself that two of these charges had actually been dropped before I would be giving them any money. I also told them when I received the bill I would decide how to proceed from there and that I would be doing what I should have done 6 months ago and filing a complaint with the better business bureau. I am absolutely not paying this bill and want to give a heads up to others to be careful with who you call for your services.
I have a Rogers cell phone that I will be switching over to a new carrier once my current contract has ended.
This kind of business and service from a company is ridiculous, frustrating, irritating and completely unprofessional. And the only number customers are given access to is an 800 number on their website and bills. There is no easy way to locate an office to actually go and speak to someone in person when there is a problem like this that is not getting resolved.
at&t contract violation and overcharge
I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I'm not paying for something I didn't ask for. I did NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address.
That's the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn't even work half the time!
The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT canceled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP's DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn't in my area even though I moved just two blocks away. I called ATT to ask why and they said DSL is available in my area, that i don't have to pay a $100 deposit anymore and that they put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use.
I am not paying this outrageous bill. They're charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN'T have.
Whoever heard of a $343 cellphone bill? I only had it since July 12th or something?
I have spent countless hours trying to rectify incorrect information with ATT regarding old (5 years) numbers, and numbers that are still being charged to me. At one point, they came up with an amount of over $500.00 on lines that have been canceled through Cingular, and SBC. I found out through hours and weeks of tedious research and phone calls that I have been continuously charged on two different bank accounts (one for wireless only, the other for numerous old numbers in addition to current numbers) for significant amounts related to previously canceled phone numbers. They can find the activation dates, but conveniently, they can't seem to find the cancellation dates. I am at wits' end, and at the end of the line as far as ATT corporate gatekeeping will allow. Is there a Federal Agency that regulates telephone communications? I feel this will be my only recourse in finally resolving my dilemma.
I can relate. You see, I had a good service with Pacific Bell, until this corporate monster gobbled them up. Funny thing is, I was still living in the same residence.
modern rebate
ATT.com promises consumers a DSL modem rebate of $49.99 with purchase of modem with DSL service on their website. This rebate is still offered on att.com to residential customers as of Jan. 2008. However, it is impossible to get the rebate form for the modem.
My first rebate form request was the end of November 2007, just after setting up my DSL line. I was assured by a customer care agent that I would receive a postcard rebate form in the mail soon. After waiting a week, I contacted customer care again regarding the rebate, I was told the rebate form was shipped with my modem. When I said I never receive the form, I was told again to "wait" for the postcard in the mail. December 2007, I contacted the rebate hotline [protected]. The rebate "specialist" said that ATT no longer use rebate postcards as of Sept. 2007! Then she offered to send a rebate form in the mail.
As of Jan. 2008 I have yet to receive my rebate form for the modem. Att should have all rebate forms available for download on their website. However, att.com chooses to rip off consumers by making the rebate process difficult and time consuming.
The complaint has been investigated and resolved to the customer’s satisfaction.
i have yet recieved my rebate we have paid almost three bills now.you can never get aperson on the phone freddie hester.
when will i get my rebate card
i have not got my rebate card yet
i havcarde not got my rebate
i am wanting to know when i will be getting my rebate cards
You have made this rebate offer very difficult to receive. I do not appreciate this. So far I've encountered numerous attempts to receive my rebate visa card in the mail to no avail. I'm very confused with how to receive my rebate. Is this a scam to just try to get people to use att services . I am very upset.
How do you register fot the rebate? My bill is not reflecting the charges correctly or not what I was told. This looks like a scam just to get people to switch.
I am still waiting for my modem rebate of $49.99 since being asked to join your DSL on September 23, 2008.
Every time I call about it, or mention it to someone who calls me, I am put off. I was first told it would take three weeks; then four weeks' then one more week; then three more weeks; and then 6 to 8 weeks.'Well, all of those times have passed, and I still don't have my rebate check!
Please check into this matter at your earliest convenience, and let me hear from you as to when exactly I may expect to receive my rebate.
Thank you for understanding my dilemma,
Jamie Van Ostrand
bundle scams
I sent this as a comment on some elses complaint but though the rest of you might like a fill in on this info as well...
Welcome to the NEW AT&T! You see, a lot of customers have or had bundles thru ole reliable Bellsouth that gave them a lot more discounts than anything that is available through the “new” AT&T today and as long as the customer doesn’t change anything on their package or services, they can keep the grandfathered plan. Through Bellsouth, even if a bundle was “accidentally” removed, it could somehow…miraculously be corrected or substituted. NOT ANYMORE BOYS AND GIRLS! Now, the minute you change anything, poof…your prior bundle and any of the perks in discounts it offered are GONE…GONE…GONE and cannot be put back. They are trying to get rid of these bundles at warp speed because the new bundles only offer discounts of $5 or less…total, when some of the old ones offered discounts up to $10 per bundle item in some cases.
They are also doing this with most of their old long distance plans that offered awesome per minute rates. They change the bundle…the old long distance plan is no longer available in the new bundle structure and again…the customer gets shafted paying more and there is absolutely no way to correct it. The rep plays stupid…the supervisors apologize profusely but still don’t fix it and AT&T…well, CHA CHING!
Don’t get me wrong…Bellsouth wasn’t much better…they were just smaller so they worried just a tiny bit more about their customer service, employees and competition. AT&T is one of the big guns, so…they definitely and 100% absolutely COULD CARE LESS!
Oh…and one more thing…please understand something, when you tell AT&T that you’re going to switch companies if they don’t fix the screw up they made, THEY DON’T CARE! The company that you “switch” to is renting the lines from AT&T, so whether you get the service from AT&T or the “competitor”, AT&T still makes money! CHA CHING!
AT&T rants and raves that they were ranted “#1 in customer satisfaction…” blah…blah…blah (where they get these stats…if you can find out…please let me know) and that they pride themselves on serving the customers needs and not their own, then let me ask you…if customer satisfaction is their main concern, then why when you call for JUST customer service, does that poor rep have to shove 10 different products down your throat? Why does a “customer service” rep that your trying to get to help you reduce your bill have ridiculous monthly quotas that they have to meet at 100% or more every month OR ELSE? Good questions…right!
Like I’ve said before…any information I give you here can easily be found with just a little research. This is FREE information I’m providing and if it helps anyone in the slightest…your welcome and GOOD LUCK!
Ok…as I’ve said before…”Welcome to the New AT&T”!
1) Not all calls are recorded. They only record calls when they are trying to get rid of an employee so that they can “bust” them on the most minimal of things. Also, if you recorded the employee without telling them AND getting their permission, it illegal. The majority of states are two party states that require both parties permission in order for either of them to be recorded. The employee gives permission by working there and you give permission by staying on the call after this has been informed to you.
2) AT&T charges $5 to pay your bill with a representative. Zero if you use the automated system or the internet. It is very easy to put in a wrong number when entering the routing number and account number of your bank on the automated system. The system gives you a confirmation even though it doesn’t check the entry you’ve made. That gets done after the fact and if it’s wrong, your payment is late AND you get hit with a $25 return check charge AND possibly another $30 to restore your service if it was temporarily disconnected. I always recommended that if the customer doesn’t want to pay the $5 for a live person to take the payment, the best bet would be the internet option cause then you can check your entry.
3) AT&T could care less when you receive your check. Bellsouth was slightly more forgiving, although not by much but the “new AT&T” could care less! They will disconnect you at the first sight of non-payment just so they can make the extra $30 reconnection fee and even more so, so that YOU WILL have to call in and one of their reps can try to sell you something. As we were told, “customer service calls are your only contact with the customer, so take the opportunity to stick them with whatever they are eligible for…”.
4) Unfortunately…no one is going to “come in and take over” and AT&T knows that. Even if you go to another carrier, unless it’s the cable company, if you go to another phone company, most likely AT&T rents the lines to that carrier and if you switch to them, guess what…AT&T still makes money. CHA CHING!
5) Lastly you asked “What kind of company is this?” This is a company who’s could care less about the consumer…PERIOD! Their only concern is their bottom line and anyone that gets in their way, be it employees or customers…what was it the managers use to say…oh yeah…”NEXT”! Haven’t you noticed, in a time when the economic situation is devastating most of the country, AT&T has hiked their prices! In the last six months, they have increased their packages, voice mail and maintenance charges by $1 here and $1 there but when you get to the bottom line, in the end, with taxes and all, you’ve been hiked about $5! That’s why they’ve done the increases at different time, although they have been planed for well over year. Because when you got the notice in January that a package that you have had for 10, 20, 30 years is going up from $31 to $33 and you call in about it, the reps says…”it’s only$2 per month difference…” and you keep the service AND they try to sell you something that you’ve turned down about 20 times before. Then in March you got a notice saying maintenance is going up $1…again you call…again you keep the service…AGAIN, they try to sell you something. By the time you’re done with 2008, your bill will have gone up $5 to $10 guaranteed and you’ve probably been shafted another $20 in extra services. Now let me ask you…in a recession…when we are looking to maintain some type of enjoyable existence….why would a major corporation increase their rates and try to shove unneeded services down your throat…again, because they don’t care and even if you switch they make money and they know that when you switch, you will eventually be back.
Look, even when you place a complaint on this board, don’t you notice that in the margins there are ads for AT&T packages and services. PEOPLE THEY ADVERTISE ON THIS BOARD! Come on, they have someone monitoring these boards. You’ve received comments from the “AT&T rep” telling you that if you have any problems, “always…always call AT&T”…you call in and although, I can guarantee that maybe your problem will only be solved 10% of the time (yes, I’m being generous), I can most definitely guarantee that you will be offered more services 200% of the time…NEXT!
Like I’ve said before…this is FREE information that you could have easily attained by doing a little bit of research. Good Luck!
Upon first trying to get AT&T when I placed order, had it recorded, salesman gave me work order, they said they had no record. From the beginning, I have had problems with their services. In August 2007 I paid by electronic check and they said that my bank returned check which my bank has no record of, they have that on my record as a returned check and NOW, they interrupt my services whenever they get ready. I am on disability and I explained to AT&T that my checks come the last week of the month which means I pay late. I have explained it over and over. Yet, now my telephone service has been suspended and they have prompts that they will put you into and never speak with you. It is so unprofessional how people that make so much money treat paying customers that need their services. AT&T will lose out in the end because someone will come along and take over. AT&T and their practices should be investigated. My service was off for three days and now it has been interrupted again and my bill is not even due yet. They do all types of things with your service at their leisure. What kind of company is this?
SO TRUE!
lies from at&t
OMG so I am totally getting the run around from AT&T about my refund status. I just got cellphone service with them on 7/14/08. I choose to get 2 Blackberry Pearls from them. The order total came to $175.18. They told me my phones would be here by 7/17/08. 7/17/07 arrives any I am really excited. The UPS guy calls me to get directions to my house and I tell...
Read full complaint and 11 commentsunknown credit
I applied for AT-T U-verse service twice in a 2 month period. Despite a good-very good credit rating from all 3 credit bureau's, having a mortgage, credit cards, and a cell phone through AT&T for years, I was denied on the grounds of my credit worthiness.
The website then gave me an 800 number to call, and after calling and waiting on hold for over 20 minutes, was told that my credit came back "unknown" and that I would receive a letter, and then would have to follow-up with the credit bureau. (For the record, I pulled all 3 credit bureau reports on me, and not one came back with anything other than my good-very good credit rating)
Now, I was already annoyed at this point, so when I didn't receive the previously mentioned letter from either application (after several months), I called back and was told that a manager would call me back. Yeah, right. Never heard back, and am unable to get anyone remotely helpful on the phone.
Next step was to file a complaint with the BBB, which I did. The company did respond to the complaint, but obviously didn't read it, as their response was basically what I was told on the phone. (that I'd need to follow-up with the credit bureau after I received the non-existent letter).
I'm canceling my cell service with them ASAP, and sticking with Satellite TV... Absolutely useless company.
customer service stinks
My phone service and DSL internet through AT&T keep getting disconnected for no reason. This is now the second time it has happened in 2 weeks.
Each time, AT&T told me they would restore my phone service within 24 HOURS. How ridiculous is that? I have no phone service and no one seems to care. I can't call the help line because I have no phone and when I did call from a neighbor's line, they told me to report my claim online - but my DSL won't work either.
I'm paying my bill and I have no dial tone. The turn around time to repair this is unacceptable.
The complaint has been investigated and resolved to the customer’s satisfaction.
On November 20th, 2008, I called AT&T from work to have my DSL line swapped to a stand alone service separate from my home phone. I was doing this in preparation for swapping my local/long distance carrier to Vonage because I have been unhappy with the service I receive from AT&T regarding my bills.
After 2 phone calls and 45 minutes on the phone I successfully had the swap scheduled for 11/25/2008. I was at home that day and around noon my home phone was disconnected which I had not asked to done. I called back and spent an hour on the phone speaking to at least 4 different people, the last of which assured me my phone would be turned back on within 2 hours.
The next morning, 11/26/2008, I still had no phone service. I called back and spent about 40 minutes on the phone when I was assured the service would be back on within the next 2 hours. Around noon that day my phone service came back on.
When I returned from my holiday vacation Sunday night the 30th, I had no internet service. I spent an hour on the phone only to be told I would need to call back the next day to talk to the Billing dept and have the DSL service on my home phone disconnected and the old login associated with the new number.
Monday, 12/1/2008, I called back and spent 2 hours on the phone with AT&T, getting disconnected twice and having to call back in and go thru the queue again. After 2 hours, the techs who conferenced in the billing dept were able to get my internet service back up and the new DSL number associated with my previous logon.
An hour later the internet connection was down again. I called back, spent another hour on the phone where I was told that an order to disconnect had been placed, though no one was able to tell me who or why the disconnect order was placed. Instead of keeping me on the phone I was told I would be contacted later that day and given an update.
At 6pm that night I received a phone call stating that my service was scheduled to be reconnected on December the 9th. I explained that was completely unacceptable and called back Tuesday the 2nd and spoke with a supervisor named Leonard who assured me my service would be reconnected the following day, 12/3/2008, no later than 5pm.
When I arrived home that day (around 5:15pm), I had no internet service. I called back into the support desk and spent an 1 hour and 15 minutes on the phone speaking with a tech. I was told whoever set the service back up had done so incorrectly and my service was not scheduled to be turned back on until January 21st, 2009. He assured me he could get this corrected, and the last time I spoke to him before I was disconnected he said he needed 5 more minutes.
After being disconnected I called back, spent 30 minutes in the queue waiting to talk to someone, got mad and slammed my phone down on my countertop and shattered it. By the time I got another phone connected and called back the service center was closed. I still had no internet connection.
I called back on Thursday December 4th, 2 weeks after this all began, and spent another 45 minutes on the phone where I was told that my service was scheduled to be cut back on the following day, December 5th. Again this was unacceptable and I was told they would do everything they could to get my service turned back on today.
I’ve spent 9 hours on the phone with these idiots and still have no service!
phone repair charges
i received my phone bill for june for 308.88. my computer service was in and out several times. i called at least 8 times with varying degrees of success. the first time they came out they said it was my surge protector andthat would cost me 85 dollars, but if iwould add the inside wire protection plan they would cut that in half. instead another 12.50 was added to my bill. then they added another 95.00 service charge for a repair they said had to be done. after this the phone line goes down, they come repair it and all is well. notso fast. the phone line goes down a week later and they come back and decide they have to run a new line from the street to my box. a week later they put it in the ground. iasked what the 95.00 charge was for and they said they did not know but stood by it and would not take it off the bill. my complaint is that before they put the outside line in they did not fix my phone service, therefore those two charges are in error and should be credited back. i pay 100.00+ for my services and you have taken 20% of my wages i am truly disappointed that you speak of us as loyal customers and turn around and screw us like that. there are other options and i will be exploring those. sincerely, bill
Stupid AT&T is apparently the only one that services my area so I have no choice. Moved here in February and my internet wouldn't work. Had a repair man come out to the house after AT&T said there would be no charge as long as he didn't have to fix any lines inside the house, and all the guy did was move the router to the only wall jack that provided a good signal. So basically he just moved the modem and that was all. He told us on his way out that there shouldn't be a charge on our bill, and guess what. There wasn't ... until APRIL. All of a sudden, instead of $19.95, it's $138.75 because of a Trouble Isolation/Repair Fee. Great. Two months later. Not only did they lie to us but they sprung the charge two months later on us without any warning or authorization from me. I called to put a claim and here I am two months later with still no adjustment on the account after it appeared that they were going to have it removed. Of course, it never was so I called back, got transfered to FIVE different departments after spending almost TWO HOURS on the phone, only to hear that they say the charge is VALID because the technician had to "COME IN THE HOME." Finally, a representative who called her "Mona Lisa" offered me $50 and that was the best she could do, and said the adjustment would be immediate. Of course it was my fault for not staying on the phone until I saw the adjustment credited to my account, because it has now been 24 hours, and the amount due is still unchanged. If you're a fan of being ripped off, AT&T is the company for you. I should have taken the advice of just about every one of my friends and stayed as far away from AT&T as possible. Even Verizon's service is 100% better.
I got the AT&T service because one of there reps came to my neighborhood with a great deal 120.00 a month, but when the bill came it was 297.00. No one can explain this to me. I have been trying to deal with them for a month and a half, every time I call there is at least a twenty min wait, then you talk to someone in another state that can't help you. AT&T is the worst company I have every dealt with. They have NO customer service and as far as I am concerned there a bunch of liars. I have since switched companies and they are GREAT! I would not every recommend AT&T to anyone!
Ok this is how it goes, you pay for work done inside the house and the line that goes all the way to that box. Now from that box to the pole is theirs. So I say dont pay them a dime for that box because that box belongs to att. Talk to customer service and ask for the service manager and tell him/her what is going on and they should fix it for you because it happened to me and they repaired the box and didnt charge me.
AT&T always told me if the problem was inside my home I was responsible for the repair cost. I called from June till August about phone and Internet going out nearly every day. They after many calls finally replaced a box on the outside the house and now are saying I owe them 85 dollars because it's inside my driveway. This is 180 degrees from what they'd said all along before and they are standing firm if I call them and it's on my property not just inside my home I owe them . I have had them tell me many times it's inside your home and their plan even says so to be charged for a repair. How they can lie like this is beyond me.
if you learn something good let me know please post it.
i agree with you that you should not pay att a thing. what does a surge protector have to do with phone and internet service. how can they garnish your wages and if so this is new to me. i am having the same problems as you are and it all started when the changed from sbc to att. phone goes then internet and then back and forth. i think i am going to get time warner and go with their phone and internet service. i cant call them cause the phone is down, so i go to their website to email them with this problem and you cant even email them... the pages give you the run around so screw them with their service. if you have some other alternative in my opinion i would say leave them as well.
outrageous rates on int'l long distance calls
We signed up with AT&T for their bundle on my voice and dsl internet & dish network (which i already have) around nov/2007. I made international phone calls on Christmas day (cut-off day was dec 28). When the bill came sometime on the second week of january, my bill was over $500. I had forgotten this stupid trick of enrolling yourself and pay $5/month to avail of the discounted rate. I was charged $3.17/min whereas if i enrolled, the rate dramatically drops to less than 20 cents/min.
I paid that bill and called them to set up international long distance. Meanwhile, i have been calling internationally new year's day and several days after 4th of january when a family member died. Needless to say that i talked for hours. I thought that they would retract my rate since I've shown good faith. We had Vonage for a long time before we switched over to AT&T. Vonage is true to their word. They don't have hidden fees - they charged you for your actual minutes used and you don't have to enroll yourself to avail a discounted rate.
When i received my next bill, it was a whopping $1000.00. I called them immediately, but they said that they couldn't do nothing about it. I asked for the manager and they promised me that a supervisor should call me within the next 24 hours. I even gave them my cell phone number. Nobody called me and then the next bill came and I called them again. This time, they said that it is over 60 days. And on top of that, the representative i talked to had the audacity to ask me to switch my cellphone from VERIZON to AT&T... what nerve! The final bill that i paid was $1500.00 which really made my wifee cry. With 2 kids in a 1 income household, we are really financially tight. We are no longer with ATT, we switched over to COMCAST and bundled everything now. COMCAST cust service is not the greatest, but i would rather deal with them than being conned (I am sorry, but that is how i feel -- that was so dirty -- and a very, very old ploy --- there are a lot of options nowadays as far as communications is concerned --- I will never ever be a part of ATT for as long as i have another option... and i hope those options would still be available. ATT seems to be slowly trying to monopolize the industry. I dread to see the day when i would run out of options/choices.
And when we signed up, we were made to believe that we are to receive a $50.00 cash back. When we called them to claim it, they said that cash back didn't exist. They are just a bunch of scam artists (BIG TIME).
I signed up with at&t because i was informed i would have coverage in my area. It seems i can get coverage in japan but not in my own house or yard. I have emailed and talked to customer support-no help-phones have had multiple problems-they are unwilling to exchange. We can't get signals, one razors screen just went completley black, i couldn't retrieve my voicemails for months-all they could say is we have a contract and we're stuck. No one would go even a little above and beyond to help-if we cancelled our contract they would charge us $175 per phone to do this. We feel this is unfair because we were misled about how great their coverage was. I would never recommend them to anyone!
Oh yes and you are perfect too right?
I have a similar story which I won't go into. It's completely a cloak and dagger way to do business. They know consumers aren't expecting to pay that kind of rates and they do everything to make sure you're NOT informed of what you'll be paying.
overcharge for found raising calls
I have had numerous conversations with A T & T, the phone company and am absolutely livid. My focus is on fund raising and like many other people I know I use my home phone to make these calls. No one is paying me for my efforts. But A T & T has turned off my phone because I refuse to pay the $1000 a month fee they are charging.
Also, they have taken my payments and are calling them credits on account.
HELP!
[protected] cell
Candice Kuhnen
dishonest companies
My parents are older and live on a fixed income... there phone bill had climbed to 80$ a month so i advised to have it removed... due to rising prices and there set income... so me and my mother disconnected our house phones and i gave her a cell phone to use in its place... my phone through att was unhooked immediately... my moms disconnect took 6weeks they gave her 4 confirmation numbers when she called in 4 times and they advised there would be no charges on the phone being left on due to their technical difficulty of unhooking it... now they have a bill of 159$ i called on this bill and the woman advised it was not correct she would fix it and resend another bill... now they are threatening to send the same 159$ bill which wasn't corrected to collections... which has my little old mother distraught because she is unlike att and is a very honest person... i know they lied about having difficulty turning her phone off because i live 50 yards from her and they turned mine off immediatly. So please beware of this company... they need to be investigated and turned over to better business bureau.
AT&T has failed three times to live up to a dry loop DSL install to a qualified address by the activation date of July 8th. On July 8th, I spoke with 8 AT&T call center reps who could only tell me that the order was pending. I was told that I would get a return call by 5 PM. Suzzane returned my call the next day July 9 from the Dublin CA facilty and promised that the service would be on by end of day July 9th. As of July 10 I still do not have service. In every interaction that I've made with customer service and the provisioning the blame is place on the fact this is a dry loop account. If I ordered a phone service bundle I would not have this problem. My complaint is that AT&T is making it intentionally difficult for customers to obtain non bundled services by offering poor customer service. I spoke to Isabel who offered to cancel service prior to speaking with a supervisor. One example of horrendous customer service is Sylvia agent id (SL1793). She would not let me speak with a supervisor. She was unhelpful and could only repeat that service was to activate on July 10th. Today a DSL technician came on premises and could not activate the DSL line. There has been such a lack of customer care that it leads me to believe that AT&T has no interest in providing stand alone DSL dry loop service which it has been forced to offer as a result of its mergers. My expectation is the have service installed immediately as promised.
AT&T has cheated us by billing for things they said would not cost anything, and they have lied to us repeatedly. This goes for AT&T Cellular (after they took over Cingular Wireless) as well as AT&T Small Business and AT&T Home Phone (after they replaced Bell South. This company is highly dishonest.
OK you take over the multi billion dollar service department and we 'll see how good you do.
terrible tech support
Ever since my family signed up for AT&T DSL service, it has been one problem after another. Modems that need constant resetting; service interruptions; and a total inability to help give my second computer wireless access to my main one. And their tech support is virtually no help. For one thing, it's literally impossible to get through to them without a good hour wait. (I'm on hold now with them, and have been since 8:30. I made sure to call at an off-peak hour. It's now 10:30, and tech support closes at midnight. What do you want to bet my call will get disconnected at midnight even though I've been on forever?) For another, they put you through a ridiculous third degree for "security" reasons and use it to give you a major run-around. The last time I called, they asked for the credit card number we use to _currently_ pay them. When I gave them the number, they swore it wasn't the right one and bounced me over to their account department--which of course was in the middle of "upgrades" so they couldn't bring up my file to get this straightened out. And even when you finally get through, you wind up with someone who can't help you, doesn't know what you are talking about, or takes your number swearing someone will call you back at a certain time--and that latter person calls hours later when you are at work or out of the house. ATT seems to think that customers should spend days and hours trying just to get help. (And the cream of the jest is that they have trained their tech people to be endlessly apologetic and endlessly sorry--but they _still_ can't give you any help.) In short, ATT DSL's service is lousy; their tech support is a disaster; and their attitude towards their customers is despicable. Don't sign with this service--it is truly not worth the grief, dishonesty, incompetence, and bad faith they put you through.
I feel your pain.
I have had the worst experience with AT&T. I have been put on hold for well over an hour. It took me around half an hour (and lots of google) to find their online technical support... which is here: https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx
I got put with this guy named Antonio. This guy is the most unresponsive, illiterate person I have ever had the misfortune of dealing with on the internet. I have dealt with this chat before so i had already run all of the speed tests on their at&t website.
Anything I told him was basically ignored... It felt like I was just being asked questions without him reading what I was typing to him. I started off by saying hello... telling him i have had speed issues ever since i signed up (I should get 3.0mbps download, i get 1.3mbps) ... and I tell himmy upload/download speeds and even give him a reference number...
Then... he asks me what my problem is. I repeated everything above.. the problem... the speed test...
Then he told me to run a speed test (on the exact site I told him)
So I tell him it again and then I run the speed test one more time just so i can satisfy him...
At this point I have already been in the chat 20 minutes. That's how unresponsive and slow the responses were. He asks me a security question... I have never filled out any security question for at&t... so i tell him that and I ask him if theres anything else i can do... such as the last four digits of my SSN.
What he tells me next is absolutely ridiculous. I know 100% at this point, he was just trying to cut the conversation off because this is just ridiculous.
He said he needs all of the following:
Scan of my drivers license with a picture ID, a scan of a few utility bills, a scan of my at&t bill, and about 5 other ridiculous things.
so i disconnected and tried to talk to another person.
This next guy i talked to wasn't as bad. After about half an hour I think we finally got on the same level and he was able to assist me. Unfortunately... at the end he decided to do something to my phone line without letting me know... some sort of test I guess. Someone in my house was on the phone and they were disconnected. Also, it cut my internet connection... so it ended the chat and I lost contact with him.
Here's a pastebin: http://pastebin.ca/1721585
I went in one more time to make sure there was nothing else to say after being disconnected so unexpectedly. I should be getting a phone call within the next hour
I am not receiving emails and I give my name and password as they ask for over and over and they disregard it I have to get this resolved can't understand this.f it only happens once, but it is a daily process from at&t someone up there does not know what they are doing.hey tell me it is not connected and it is I unplug it all and plug it back and it works fine what is going on. It is not connecting as of today so I have no idea what they have done and why Bryan_Claire@bellsouth.net
Webmail is really bad. Why change something that is easy and straight forward with a lot yahoo ads and hard to find tabs to get to "e mail" receive and send. Not good. Check spelling? You don't understand a misspelled word? Improve your software.
Arlen @bellsouty.net
I had intermittent problems with Bellsouth, but since AT&T took over, DSL is terribly slow AND webmail is dreadful. Doesn't matter if I use webmail at home or at work or wherever, on a PC or MAC, I have constant time outs, had an email I sent AT&T that was blind copied w/out my knowing it to 2 other people, very slow webmail, etc. If I'm at home and the DSL is actually working right, I can be on 4 other web sites that are all working correctly, and AT&T's own webmail will be almost impossible to log into.
I've emailed them numerous times. They told me that they no longer offer email support, to try IM. I tried IM and was told that they couldn't help me, to call AT&T. When I wrote back, nicely, that I thought I might need to just change service, the tech HUNG UP ON ME. It was no mistake. I got a clear message "Tech has disconnected you." Rude in addition to being incompetent.
roll over minutes
Yesterday 7/8/08 I called AT&T to change my cell phone calling plan because my husband and I are not using all of our 1400 anytime minutes each month and they are going into roll over minutes each month. Our roll over minutes calculated to almost 7000 minutes so I wanted to take advantage of them before they expire and besides, we obviously don’t need 1400 a month anyway. I was told by ‘Marina Shaw’ the sales supervisor that when you change your calling plan you lose all of your roll over minutes. WHAT?!?! I paid for those minutes, I earned them but you mean to tell me that you’re going to rip me off if I try and use them? Marina agreed with all of my points but stated that it’s in the fine print of the contract I signed and there is nothing she can do for me. I told her that I have been a loyal customer for seven years and if she doesn’t honor my roll over minutes and return the loyalty I will cancel my account. She wouldn’t honor my request so I did just that, I canceled my account and took my cell numbers to Verizon.
Beware; they will not let you keep your roll over minutes if you try to lower your calling plan.
This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer. Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.
Why not offer the use of your phone to a needy person to use up some unwanted minutes or if money hungry stand outside Home Depot and tell the illegals there that they can use your phone for a small fee. No, kidding don't do that ! But maybe help some needy friends. Cheek meet tongue;)
Haha i have worked for both companies and true there is alot of customers that lie to get something free BUT our customers are not idiots well most of them at least if u explain something the right way and fully disclose the smAll print they will be satisfied. The problem is someone drops the ball and dosnt explain P. S im glad u no longer work in customer service auntiebunny u sound pretty bitter i have been doing it for 10 years and get paid good money to fix billing issues and i myself will give a cust a 100 for one months credit to keep him happy chances are hes going to spend over 1000 in one year. Advice is call back untill u get someone like me sucks to say it thats the way the ball bounces reps make or break a company
This is only one of the reasons I quit working for at&t b/c of all you cry babies. I have never been talked to like you idiots have talked to me. I only worked for them. I did not make the rules. I had to follow them. It was not my fault YOU cannot read the terms & conditions of YOUR contracts. It was not my fault YOUR kid ran over the data. It was not my fault YOU did not keep track of YOUR minutes, data & message usage & went over. I've been yelled & cursed at so many times over this kind of crap it's unreal. Most of the customers are liars. "No I did not make those 20, 15 & 30 minute international calls." "I was always using wifi so I couldn't have gone over on data." "I changed my plan online & there was nothing about losing rollover minutes." "I was told my activation/upgrade fee would be waived." MY favorite "I lost my new iphone & not eligible for an upgrade yet & I didn't get insurance. I've been a loyal customer for 8 years & I think you should give me one for free." Even though I'm not there any more, I am dumping Verizon as soon as I can & going to at&t. They have better & cheaper plans than Verizon. I've seen NO valued customers here, just idiots.
My Daughter was added to my plan 2 years ago, recently she got her own ATT plan, I contacted Att to have the additional line taken off my plan and was told that I would have to pay $110.00 Early termination fee, which is for the discounted phone she got with my plan.The phone she recieved with my plan had to be replaced with a phone she purchased, Now I have to wait a year and a half before I can have the number taken off my plan, I know $110.00 is not a lot of money but these are things they don't make you aware of when you add your $9.95 lines also doubles the taxes, and activation fee.When my contract expires I will be going to a different Cell phone service, and I will no longer suggest ATT to anyone.Ilove the way they Thank you for being a Valued Customer after they shaft you.
When I pay for 1400 minutes the unused portion of the 1400 minutes I paid for goes into Roll Over minutes, and every month around 400 0r more expire.I paid for 1400 minutes and feel that if ATT is going to take a portion of the minutes I PAID FOR they should have to reimburse that amount or deduct it from the Bill.The post about the unused minutes not belonging to the Person paying for them is a crock, and will soon be decided in court.
at&t is the worst wireless provider I ever used! I've been using them for 4 months, and i already hate it. I rarely use my cellphone to call other people than at&t, so it's always around 200-300 minutes. but 2 weeks ago, when i checked my minutes, it's down to 80. I immediately checked my calls history, and then make summary of them, calls out and calls in that i got from other provider than at&t, it was only 50 mins. Then I called at&t, and the lady there said she will try to find someone to fix it. I called them many times, asked them to fix it, and yet they still don't give me any answer. 1 week ago, I checked again my mins, and it's down to 50 mins, and I HADN'T MAKE ANY CALL! COME ON! Until now, I haven't get any call or email or text message from them about my mins. I hate at&t, and I still have more than 1 year contract with them.
I have at&t and when i downgraded from a family plan they prorated my plan and they took my rollover minutes . I got PIST so i called at&t and i didnt even have to beg or cry i just told them what happen to my minutes all they told me is that my account had been prorated . They said they were gonna reinburse my minutes and they did i got all my rollover minutes back you idiots BOOYAAAA !
There is no possible way you could have paid $700 / mnth. Even unlimited for 4 lines and every feature ATT provides you still wouldnt come close. You must have had overages or international long distance. Or you may have had a pro-rated bill because of a change to your plan, but that would be one time only. Or if you cancel before the end of the contract then you would get ETFs charged on the last bill.
At&t are the biggest scammers but they have the Iphone. Now everyone that has the Iphone knows that once you have it you can't live without it. My family of 4 paid Over $700 a month with 2 Iphones and never going over minutes. This is not a bs comment thats what we payed. Well my husband got sick of paying it and closed the account. Stupid me turned around and got a new account because I couldn't live without my Iphone, then even more stupid added my 2 kids that only text. Well my bill came in $405! My husband went with boost and he pays $50 unlimited calling, texting and data with no complaints once so ever.
unauthorized charges on my phone bill
Unauthorized charges on my phone bill from at & t. When i called my local phone company and complained they redirected me to another phone number and when i called them all i got was a message. It has been a year and the charges are still being made. I unfortunately cannot afford an attorney... so i will continue my battle to have the charges cleared and get refunded.
I own a small retail business, which we were in the process of moving, just seven doors down. We called AT&T several months before the move, and inquired about the possibility about having service at both locations for approximately two weeks. They said no problem, we can have dual service, and just call a couple of weeks in advance.
We did just that, and set up an appt., which was a little more than two weeks before our move. No one showed up, we called, wasted almost an hour on the phone, and finally was told our appt. had been cancelled for no apparent reason, though no one felt compelled to call and let us know. We set up another appt. for the next day.
Again a no show, this time telling us they couldn't do dual service, but would gladly set up new numbers at the new location, and the day of the move, simply cancel those new numbers and put the old numbers in their place.
The next day they again didn't show up, and after a dozen or so phone calls, they simply said the appt was made, but someone forgot to upload the appts. Finally someone did come, set up the new numbers, and we thought we were set.
Over the next few weeks, our nightmare began. For days at a time, our phones were disconnected for no apparent reason. Our old location would be turned off, leaving us with dozens of customers thinking we had gone out of business because the recording said we had our phones disconnected. Then they would fix that and our new lines would be turned off. They mixed up our rollover lines. Turned off our voice mail.
During this time, we called over 150 times, and spend probably 50 hours on the telephone. Almost no one knew what they were doing. We got disconnected frequently, and what is the most amazing and frustrating, is that you can't get their phone numbers as they are not allowed incoming phone calls, and they are not allowed to call you back. The phone company can't call you! It is incredible.
When you ask for a supervisor, they do everything they can not to allow you to speak with one. They are always all in a meeting, no matter when you call. I was told probably 3 dozen times one would call me back, and only 2 ever did.
So basically, every time you got disconnected, or got the wrong answers, you had to call back and start over with another new person.
Only once I got a woman who offered to email me. She did and said she would have everything fixed within the hour. When I found then that all my phones were turned off, I emailed her and her response was a form letter, trying to sell me a longer contract.
Finally, our phones were put back in order, but all told we lost weeks of phone service, thousands of dollars in business, and an enormous amount of time lost on telephone.
Now that I have a huge bill, and am calling for a reduction because of having no service for so long, I get the a supervisor will have to call you back, and after three calls, no one has. I'm sure next I'll get a delinquent notice.
I couldn't hate a company more.
I also have this scam charge showing on my bill and AT&T told ME to call them. I did not authorize this company nor do I know who they are.
I CAN NOT FOR THE LIFE OF ME, UNDERSTAND AT&T...
IN SEPTEMBER OF O7, I WAS ASKED BY AN EMPLOYEE IF I WOULD BE INTERESTED IN SELLING PART OF MY BUSINESS AND I AGREED.
I HAVE OWNED BACKSTAGE FLORIST AND GIFTS FOR 22 YEARS, WITH THE SAME PHONE NUMBER.
I ALSO HAVE A COSTUME SHOP AND A PARTY PLANNING BUSINESS ALL IN ONE BUILDING.
I MADE A BIG MISTAKE, !
WHILE WAITING FOR HIS LOAN TO COME THRU I SIGNED AN EARLY OCCUPANCY AGREEMENT!
HE AND HIS FAMILY TRIED FOR 6 MONTHS TO COME UP WITH THE MONEY, NO LUCK
AFTER 6MONTHS OF HELL, WITH THEM THEY DECIDED THAT INSTEAD OF BUYING THE BUSINESS, THAT THEY WOULD "JUST TAKE IT"
YES! SO WITH ME SIGNING THE EARLY OCCUPANCY AGREEMENT AND TURNING OVER THE UTILITIES TO THEM, THEY NOW HAVE MY BUSINESS PHONE.I AM STILL IN THE SAME LOCATION BUT HAVE A NEW NUMBER!
AT& T SAID THAT I GAVE UP ALL RIGHTS TO MY PHONE NUMBER AND GAVE IT TO THEM.
THIS WAS IN FEBRUARY, I AM STILL TRYING TO GET MY NUMBER BACK FROM THEM.
I WAS TOLD BY AN EMPLOYEE TO CONTACT THE PUBLIC SERVICE COMMISSION, I DID AND AT&T NOW REFUSES TO TALK TO ME.
OLD BELL SOUTH EMPLOYEES HAVE TOLD ME THAT IF THEY WERE STILL BELL SOUTH THIS WOULD NOT HAVE HAPPENED TO ME.
SO IF YOU OWN A BUSINESS MAKE SURE YOU READ WHAT YOUR EMPLOYEES GIVE YOU TO SIGN, ALL IT TAKES IS A SIGNATURE AND THEY CAN TAKE YOUR BUSINESS PHONE!
IF ANYONE THAT CAN OFFER ME SOME ADVICE ON GETTING MY NUMBER BACK, EMAIL ME!
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Their customer service stinks. I was told I would receive a shipping box and label to send back my modem. Now, I am told I have to drive 45 miles to the nearest UPS store in order to return the modem. This is ridiculous. I have spent countless hours on the phone with their reps and have never gotten any satisfaction from any question I ever asked. I have already switched my carrier and they could offer to GIVE me FREE their services and I would not ever bite again. I'm just waiting for them to charge me for the modem that I am sending back. That will be the next issue. I'm done!
You're lucky. I had to drive 125 miles aftr a similar scenario and 6 phone calls promising shipping labels, etc.
I returned my equipment to AT&T and they are charging me for the bill plus for the equipment $804 I returned my equipment and they won't take it off. They have sent it to a collections agency I have been going back and forth with them for almost a year . They said they would take care of it and haven't there has to be somewhere that we can call to report them on this. I am so upset with them it's terrible that customers have to be treated this way.
i gave the ups driver the old one when he gave me the new one
Account No.[protected]. My name is Peggy Hunt.I called and cancelled my Internet service 10/25/16. I also cancelled service with Directv the same day. Directv mailed me a box to return their equipment. I called AT&T to ask if I could return their modem and cord in that Directv Box also. The
employee said that would be fine. I mailed the equipment Nov 2nd. I do not have the equipment and have talked to numerous people about this but no one seems to help me. I keep getting emails telling me to return the equipment or I would have to pay $150.00 . I was under the understanding that Directv and ATT were the same company now. Please email me back or call me [protected].
Dear Sir / Madam,
I received a letter from AT&T with equipment return instructions. The equipment was already returned via UPS a week ago, UPS tracking # 1Z7R3E259006091124. Please verify that it has in fact been received at AT&T, so I am not charged with the non-return cost.
Kind regards,
they canceled my service a month ago and I had paid my bill and they told me they would credit my account for two months and here it is again they canceled my service and again the guy said that they have to send out another technician out to connect services again.
This is very stressful and a complete headache on AT&T part.. I want my service turned back on with out a technician and my account credit like I was told once before.
[protected]
They are a lie and cheaters with bad costumer service
I ordered high speed internet from AT&T Uverse at the end of November 2010 . I canceled the installation of AT&T internet 1 business day after setting it up. Within 2 days of cancellation, I received the hardware for installation- which cost over $100.00 and which I was told I would receive a $75.00 credit for.
I mailed the hardware back to AT&T via their enclosed return labels. Although I have had extensive experience shipping through various carriers these labels were EXTREMELY uninformative as to the carrier and I saw no tracking data. I dropped the package off at my local post office to an agent and they also could not tell it was not for them. I received a bill for 105.10 in January and called Uverse billing support and was told they had not received the return and I would be held responsible for it if they did not receive it. I was also told that they deal exclusively with UPS for shipping- this was NOT CLEAR on the label. I have seen other reviews saying that even with the tracking info, people are still being held responsible for the amount of the hardware returned to AT&T. These practices seem like a very good way for AT&T to make a bit of extra revenue off their customers who cancel, AT&T should be aware that they are alienating their customers as well.
BEWARE of subscribing to this service which requires you to purchase hardware outright. It seems to me that AT&T is getting tricky with returns as well. Based on the shipping labels I received, I don't really think they wanted the equipment returned to them. It seems they would rather have their customer on the hook for the amount of the "returned" hardware than actually getting it back.
I have had U-Verse installed for a little over 6 months. Within this time, I have contacted technical support for my TV and Internet at least one per month. My wireless connectivity is intermittent. The technicians run line tests, reset channels, have me reset everything in my house...they have sent me additional parts to plug into my computer, my laptop, etc...they have even tried to have me pay for a new router.
I am waiting for a Level 2 Service professional at this very moment. I should have never switched. Don't ever do it.
I've had problems with ATT several years ago, when I inadvertently paid a bill twice and could never get a refund for it.
Now the infamous OAN charges for unsolicited "services" on the land line bill? OAN are impossible to get in touch with and ATT is uncooperative.
I've been paying these charges unwittingly for months, having set up a direct payment with my credit card, but enough is enough! These greedy thugs have stolen millions from the good people of America, during the second worse recession of the century, mind you. Would this be a good grounds for a class action?
Jean-Paul Monsche