AT&T
reviews and complaints

I have spent countless hours trying to rectify incorrect information with ATT regarding old (5 years) numbers, and numbers that are still being charged to me. At one point, they came up with an amount of over $500.00 on lines that have been canceled through Cingular, and SBC. I found out through hours and weeks of tedious research and phone calls that I have been continuously charged on two different bank accounts (one for wireless only, the other for numerous old numbers in addition to current numbers) for significant amounts related to previously canceled phone numbers. They can find the activation dates, but conveniently, they can't seem to find the cancellation dates. I am at wits' end, and at the end of the line as far as ATT corporate gatekeeping will allow. Is there a Federal Agency that regulates telephone communications? I feel this will be my only recourse in finally resolving my dilemma.

I can relate. You see, I had a good service with Pacific Bell, until this corporate monster gobbled them up. Funny thing is, I was still living in the same residence.

i have yet recieved my rebate we have paid almost three bills now.you can never get aperson on the phone freddie hester.

when will i get my rebate card

i have not got my rebate card yet

i havcarde not got my rebate

i am wanting to know when i will be getting my rebate cards

You have made this rebate offer very difficult to receive. I do not appreciate this. So far I've encountered numerous attempts to receive my rebate visa card in the mail to no avail. I'm very confused with how to receive my rebate. Is this a scam to just try to get people to use att services . I am very upset.

How do you register fot the rebate? My bill is not reflecting the charges correctly or not what I was told. This looks like a scam just to get people to switch.

I am still waiting for my modem rebate of $49.99 since being asked to join your DSL on September 23, 2008.
Every time I call about it, or mention it to someone who calls me, I am put off. I was first told it would take three weeks; then four weeks' then one more week; then three more weeks; and then 6 to 8 weeks.'Well, all of those times have passed, and I still don't have my rebate check!
Please check into this matter at your earliest convenience, and let me hear from you as to when exactly I may expect to receive my rebate.
Thank you for understanding my dilemma,
Jamie Van Ostrand

Upon first trying to get AT&T when I placed order, had it recorded, salesman gave me work order, they said they had no record. From the beginning, I have had problems with their services. In August 2007 I paid by electronic check and they said that my bank returned check which my bank has no record of, they have that on my record as a returned check and NOW, they interrupt my services whenever they get ready. I am on disability and I explained to AT&T that my checks come the last week of the month which means I pay late. I have explained it over and over. Yet, now my telephone service has been suspended and they have prompts that they will put you into and never speak with you. It is so unprofessional how people that make so much money treat paying customers that need their services. AT&T will lose out in the end because someone will come along and take over. AT&T and their practices should be investigated. My service was off for three days and now it has been interrupted again and my bill is not even due yet. They do all types of things with your service at their leisure. What kind of company is this?

SO TRUE!

On November 20th, 2008, I called AT&T from work to have my DSL line swapped to a stand alone service separate from my home phone. I was doing this in preparation for swapping my local/long distance carrier to Vonage because I have been unhappy with the service I receive from AT&T regarding my bills.

After 2 phone calls and 45 minutes on the phone I successfully had the swap scheduled for 11/25/2008. I was at home that day and around noon my home phone was disconnected which I had not asked to done. I called back and spent an hour on the phone speaking to at least 4 different people, the last of which assured me my phone would be turned back on within 2 hours.

The next morning, 11/26/2008, I still had no phone service. I called back and spent about 40 minutes on the phone when I was assured the service would be back on within the next 2 hours. Around noon that day my phone service came back on.

When I returned from my holiday vacation Sunday night the 30th, I had no internet service. I spent an hour on the phone only to be told I would need to call back the next day to talk to the Billing dept and have the DSL service on my home phone disconnected and the old login associated with the new number.

Monday, 12/1/2008, I called back and spent 2 hours on the phone with AT&T, getting disconnected twice and having to call back in and go thru the queue again. After 2 hours, the techs who conferenced in the billing dept were able to get my internet service back up and the new DSL number associated with my previous logon.

An hour later the internet connection was down again. I called back, spent another hour on the phone where I was told that an order to disconnect had been placed, though no one was able to tell me who or why the disconnect order was placed. Instead of keeping me on the phone I was told I would be contacted later that day and given an update.

At 6pm that night I received a phone call stating that my service was scheduled to be reconnected on December the 9th. I explained that was completely unacceptable and called back Tuesday the 2nd and spoke with a supervisor named Leonard who assured me my service would be reconnected the following day, 12/3/2008, no later than 5pm.

When I arrived home that day (around 5:15pm), I had no internet service. I called back into the support desk and spent an 1 hour and 15 minutes on the phone speaking with a tech. I was told whoever set the service back up had done so incorrectly and my service was not scheduled to be turned back on until January 21st, 2009. He assured me he could get this corrected, and the last time I spoke to him before I was disconnected he said he needed 5 more minutes.

After being disconnected I called back, spent 30 minutes in the queue waiting to talk to someone, got mad and slammed my phone down on my countertop and shattered it. By the time I got another phone connected and called back the service center was closed. I still had no internet connection.

I called back on Thursday December 4th, 2 weeks after this all began, and spent another 45 minutes on the phone where I was told that my service was scheduled to be cut back on the following day, December 5th. Again this was unacceptable and I was told they would do everything they could to get my service turned back on today.

I’ve spent 9 hours on the phone with these idiots and still have no service!

Stupid AT&T is apparently the only one that services my area so I have no choice. Moved here in February and my internet wouldn't work. Had a repair man come out to the house after AT&T said there would be no charge as long as he didn't have to fix any lines inside the house, and all the guy did was move the router to the only wall jack that provided a good signal. So basically he just moved the modem and that was all. He told us on his way out that there shouldn't be a charge on our bill, and guess what. There wasn't ... until APRIL. All of a sudden, instead of $19.95, it's $138.75 because of a Trouble Isolation/Repair Fee. Great. Two months later. Not only did they lie to us but they sprung the charge two months later on us without any warning or authorization from me. I called to put a claim and here I am two months later with still no adjustment on the account after it appeared that they were going to have it removed. Of course, it never was so I called back, got transfered to FIVE different departments after spending almost TWO HOURS on the phone, only to hear that they say the charge is VALID because the technician had to "COME IN THE HOME." Finally, a representative who called her "Mona Lisa" offered me $50 and that was the best she could do, and said the adjustment would be immediate. Of course it was my fault for not staying on the phone until I saw the adjustment credited to my account, because it has now been 24 hours, and the amount due is still unchanged. If you're a fan of being ripped off, AT&T is the company for you. I should have taken the advice of just about every one of my friends and stayed as far away from AT&T as possible. Even Verizon's service is 100% better.

I got the AT&T service because one of there reps came to my neighborhood with a great deal 120.00 a month, but when the bill came it was 297.00. No one can explain this to me. I have been trying to deal with them for a month and a half, every time I call there is at least a twenty min wait, then you talk to someone in another state that can't help you. AT&T is the worst company I have every dealt with. They have NO customer service and as far as I am concerned there a bunch of liars. I have since switched companies and they are GREAT! I would not every recommend AT&T to anyone!

Ok this is how it goes, you pay for work done inside the house and the line that goes all the way to that box. Now from that box to the pole is theirs. So I say dont pay them a dime for that box because that box belongs to att. Talk to customer service and ask for the service manager and tell him/her what is going on and they should fix it for you because it happened to me and they repaired the box and didnt charge me.

AT&T always told me if the problem was inside my home I was responsible for the repair cost. I called from June till August about phone and Internet going out nearly every day. They after many calls finally replaced a box on the outside the house and now are saying I owe them 85 dollars because it's inside my driveway. This is 180 degrees from what they'd said all along before and they are standing firm if I call them and it's on my property not just inside my home I owe them . I have had them tell me many times it's inside your home and their plan even says so to be charged for a repair. How they can lie like this is beyond me.

if you learn something good let me know please post it.

i agree with you that you should not pay att a thing. what does a surge protector have to do with phone and internet service. how can they garnish your wages and if so this is new to me. i am having the same problems as you are and it all started when the changed from sbc to att. phone goes then internet and then back and forth. i think i am going to get time warner and go with their phone and internet service. i cant call them cause the phone is down, so i go to their website to email them with this problem and you cant even email them... the pages give you the run around so screw them with their service. if you have some other alternative in my opinion i would say leave them as well.

I signed up with at&t because i was informed i would have coverage in my area. It seems i can get coverage in japan but not in my own house or yard. I have emailed and talked to customer support-no help-phones have had multiple problems-they are unwilling to exchange. We can't get signals, one razors screen just went completley black, i couldn't retrieve my voicemails for months-all they could say is we have a contract and we're stuck. No one would go even a little above and beyond to help-if we cancelled our contract they would charge us $175 per phone to do this. We feel this is unfair because we were misled about how great their coverage was. I would never recommend them to anyone!

Oh yes and you are perfect too right?

I have a similar story which I won't go into. It's completely a cloak and dagger way to do business. They know consumers aren't expecting to pay that kind of rates and they do everything to make sure you're NOT informed of what you'll be paying.

AT&T has failed three times to live up to a dry loop DSL install to a qualified address by the activation date of July 8th. On July 8th, I spoke with 8 AT&T call center reps who could only tell me that the order was pending. I was told that I would get a return call by 5 PM. Suzzane returned my call the next day July 9 from the Dublin CA facilty and promised that the service would be on by end of day July 9th. As of July 10 I still do not have service. In every interaction that I've made with customer service and the provisioning the blame is place on the fact this is a dry loop account. If I ordered a phone service bundle I would not have this problem. My complaint is that AT&T is making it intentionally difficult for customers to obtain non bundled services by offering poor customer service. I spoke to Isabel who offered to cancel service prior to speaking with a supervisor. One example of horrendous customer service is Sylvia agent id (SL1793). She would not let me speak with a supervisor. She was unhelpful and could only repeat that service was to activate on July 10th. Today a DSL technician came on premises and could not activate the DSL line. There has been such a lack of customer care that it leads me to believe that AT&T has no interest in providing stand alone DSL dry loop service which it has been forced to offer as a result of its mergers. My expectation is the have service installed immediately as promised.

AT&T has cheated us by billing for things they said would not cost anything, and they have lied to us repeatedly. This goes for AT&T Cellular (after they took over Cingular Wireless) as well as AT&T Small Business and AT&T Home Phone (after they replaced Bell South. This company is highly dishonest.

OK you take over the multi billion dollar service department and we 'll see how good you do.

I feel your pain.

I have had the worst experience with AT&T. I have been put on hold for well over an hour. It took me around half an hour (and lots of google) to find their online technical support... which is here: https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

I got put with this guy named Antonio. This guy is the most unresponsive, illiterate person I have ever had the misfortune of dealing with on the internet. I have dealt with this chat before so i had already run all of the speed tests on their at&t website.

Anything I told him was basically ignored... It felt like I was just being asked questions without him reading what I was typing to him. I started off by saying hello... telling him i have had speed issues ever since i signed up (I should get 3.0mbps download, i get 1.3mbps) ... and I tell himmy upload/download speeds and even give him a reference number...

Then... he asks me what my problem is. I repeated everything above.. the problem... the speed test...

Then he told me to run a speed test (on the exact site I told him)
So I tell him it again and then I run the speed test one more time just so i can satisfy him...

At this point I have already been in the chat 20 minutes. That's how unresponsive and slow the responses were. He asks me a security question... I have never filled out any security question for at&t... so i tell him that and I ask him if theres anything else i can do... such as the last four digits of my SSN.

What he tells me next is absolutely ridiculous. I know 100% at this point, he was just trying to cut the conversation off because this is just ridiculous.
He said he needs all of the following:
Scan of my drivers license with a picture ID, a scan of a few utility bills, a scan of my at&t bill, and about 5 other ridiculous things.
so i disconnected and tried to talk to another person.

This next guy i talked to wasn't as bad. After about half an hour I think we finally got on the same level and he was able to assist me. Unfortunately... at the end he decided to do something to my phone line without letting me know... some sort of test I guess. Someone in my house was on the phone and they were disconnected. Also, it cut my internet connection... so it ended the chat and I lost contact with him.
Here's a pastebin: http://pastebin.ca/1721585

I went in one more time to make sure there was nothing else to say after being disconnected so unexpectedly. I should be getting a phone call within the next hour

I am not receiving emails and I give my name and password as they ask for over and over and they disregard it I have to get this resolved can't understand this.f it only happens once, but it is a daily process from at&t someone up there does not know what they are doing.hey tell me it is not connected and it is I unplug it all and plug it back and it works fine what is going on. It is not connecting as of today so I have no idea what they have done and why Bryan_Claire@bellsouth.net

Webmail is really bad. Why change something that is easy and straight forward with a lot yahoo ads and hard to find tabs to get to "e mail" receive and send. Not good. Check spelling? You don't understand a misspelled word? Improve your software.
Arlen @bellsouty.net

I had intermittent problems with Bellsouth, but since AT&T took over, DSL is terribly slow AND webmail is dreadful. Doesn't matter if I use webmail at home or at work or wherever, on a PC or MAC, I have constant time outs, had an email I sent AT&T that was blind copied w/out my knowing it to 2 other people, very slow webmail, etc. If I'm at home and the DSL is actually working right, I can be on 4 other web sites that are all working correctly, and AT&T's own webmail will be almost impossible to log into.

I've emailed them numerous times. They told me that they no longer offer email support, to try IM. I tried IM and was told that they couldn't help me, to call AT&T. When I wrote back, nicely, that I thought I might need to just change service, the tech HUNG UP ON ME. It was no mistake. I got a clear message "Tech has disconnected you." Rude in addition to being incompetent.

This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer. Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.

Why not offer the use of your phone to a needy person to use up some unwanted minutes or if money hungry stand outside Home Depot and tell the illegals there that they can use your phone for a small fee. No, kidding don't do that ! But maybe help some needy friends. Cheek meet tongue;)

Haha i have worked for both companies and true there is alot of customers that lie to get something free BUT our customers are not idiots well most of them at least if u explain something the right way and fully disclose the smAll print they will be satisfied. The problem is someone drops the ball and dosnt explain P. S im glad u no longer work in customer service auntiebunny u sound pretty bitter i have been doing it for 10 years and get paid good money to fix billing issues and i myself will give a cust a 100 for one months credit to keep him happy chances are hes going to spend over 1000 in one year. Advice is call back untill u get someone like me sucks to say it thats the way the ball bounces reps make or break a company

This is only one of the reasons I quit working for at&t b/c of all you cry babies. I have never been talked to like you idiots have talked to me. I only worked for them. I did not make the rules. I had to follow them. It was not my fault YOU cannot read the terms & conditions of YOUR contracts. It was not my fault YOUR kid ran over the data. It was not my fault YOU did not keep track of YOUR minutes, data & message usage & went over. I've been yelled & cursed at so many times over this kind of crap it's unreal. Most of the customers are liars. "No I did not make those 20, 15 & 30 minute international calls." "I was always using wifi so I couldn't have gone over on data." "I changed my plan online & there was nothing about losing rollover minutes." "I was told my activation/upgrade fee would be waived." MY favorite "I lost my new iphone & not eligible for an upgrade yet & I didn't get insurance. I've been a loyal customer for 8 years & I think you should give me one for free." Even though I'm not there any more, I am dumping Verizon as soon as I can & going to at&t. They have better & cheaper plans than Verizon. I've seen NO valued customers here, just idiots.

My Daughter was added to my plan 2 years ago, recently she got her own ATT plan, I contacted Att to have the additional line taken off my plan and was told that I would have to pay $110.00 Early termination fee, which is for the discounted phone she got with my plan.The phone she recieved with my plan had to be replaced with a phone she purchased, Now I have to wait a year and a half before I can have the number taken off my plan, I know $110.00 is not a lot of money but these are things they don't make you aware of when you add your $9.95 lines also doubles the taxes, and activation fee.When my contract expires I will be going to a different Cell phone service, and I will no longer suggest ATT to anyone.Ilove the way they Thank you for being a Valued Customer after they shaft you.

When I pay for 1400 minutes the unused portion of the 1400 minutes I paid for goes into Roll Over minutes, and every month around 400 0r more expire.I paid for 1400 minutes and feel that if ATT is going to take a portion of the minutes I PAID FOR they should have to reimburse that amount or deduct it from the Bill.The post about the unused minutes not belonging to the Person paying for them is a crock, and will soon be decided in court.

at&t is the worst wireless provider I ever used! I've been using them for 4 months, and i already hate it. I rarely use my cellphone to call other people than at&t, so it's always around 200-300 minutes. but 2 weeks ago, when i checked my minutes, it's down to 80. I immediately checked my calls history, and then make summary of them, calls out and calls in that i got from other provider than at&t, it was only 50 mins. Then I called at&t, and the lady there said she will try to find someone to fix it. I called them many times, asked them to fix it, and yet they still don't give me any answer. 1 week ago, I checked again my mins, and it's down to 50 mins, and I HADN'T MAKE ANY CALL! COME ON! Until now, I haven't get any call or email or text message from them about my mins. I hate at&t, and I still have more than 1 year contract with them.

I have at&t and when i downgraded from a family plan they prorated my plan and they took my rollover minutes . I got PIST so i called at&t and i didnt even have to beg or cry i just told them what happen to my minutes all they told me is that my account had been prorated . They said they were gonna reinburse my minutes and they did i got all my rollover minutes back you idiots BOOYAAAA !

There is no possible way you could have paid $700 / mnth. Even unlimited for 4 lines and every feature ATT provides you still wouldnt come close. You must have had overages or international long distance. Or you may have had a pro-rated bill because of a change to your plan, but that would be one time only. Or if you cancel before the end of the contract then you would get ETFs charged on the last bill.

At&t are the biggest scammers but they have the Iphone. Now everyone that has the Iphone knows that once you have it you can't live without it. My family of 4 paid Over $700 a month with 2 Iphones and never going over minutes. This is not a bs comment thats what we payed. Well my husband got sick of paying it and closed the account. Stupid me turned around and got a new account because I couldn't live without my Iphone, then even more stupid added my 2 kids that only text. Well my bill came in $405! My husband went with boost and he pays $50 unlimited calling, texting and data with no complaints once so ever.

I own a small retail business, which we were in the process of moving, just seven doors down. We called AT&T several months before the move, and inquired about the possibility about having service at both locations for approximately two weeks. They said no problem, we can have dual service, and just call a couple of weeks in advance.

We did just that, and set up an appt., which was a little more than two weeks before our move. No one showed up, we called, wasted almost an hour on the phone, and finally was told our appt. had been cancelled for no apparent reason, though no one felt compelled to call and let us know. We set up another appt. for the next day.

Again a no show, this time telling us they couldn't do dual service, but would gladly set up new numbers at the new location, and the day of the move, simply cancel those new numbers and put the old numbers in their place.

The next day they again didn't show up, and after a dozen or so phone calls, they simply said the appt was made, but someone forgot to upload the appts. Finally someone did come, set up the new numbers, and we thought we were set.

Over the next few weeks, our nightmare began. For days at a time, our phones were disconnected for no apparent reason. Our old location would be turned off, leaving us with dozens of customers thinking we had gone out of business because the recording said we had our phones disconnected. Then they would fix that and our new lines would be turned off. They mixed up our rollover lines. Turned off our voice mail.

During this time, we called over 150 times, and spend probably 50 hours on the telephone. Almost no one knew what they were doing. We got disconnected frequently, and what is the most amazing and frustrating, is that you can't get their phone numbers as they are not allowed incoming phone calls, and they are not allowed to call you back. The phone company can't call you! It is incredible.

When you ask for a supervisor, they do everything they can not to allow you to speak with one. They are always all in a meeting, no matter when you call. I was told probably 3 dozen times one would call me back, and only 2 ever did.

So basically, every time you got disconnected, or got the wrong answers, you had to call back and start over with another new person.

Only once I got a woman who offered to email me. She did and said she would have everything fixed within the hour. When I found then that all my phones were turned off, I emailed her and her response was a form letter, trying to sell me a longer contract.

Finally, our phones were put back in order, but all told we lost weeks of phone service, thousands of dollars in business, and an enormous amount of time lost on telephone.

Now that I have a huge bill, and am calling for a reduction because of having no service for so long, I get the a supervisor will have to call you back, and after three calls, no one has. I'm sure next I'll get a delinquent notice.

I couldn't hate a company more.

I also have this scam charge showing on my bill and AT&T told ME to call them. I did not authorize this company nor do I know who they are.

I CAN NOT FOR THE LIFE OF ME, UNDERSTAND AT&T...
IN SEPTEMBER OF O7, I WAS ASKED BY AN EMPLOYEE IF I WOULD BE INTERESTED IN SELLING PART OF MY BUSINESS AND I AGREED.

I HAVE OWNED BACKSTAGE FLORIST AND GIFTS FOR 22 YEARS, WITH THE SAME PHONE NUMBER.

I ALSO HAVE A COSTUME SHOP AND A PARTY PLANNING BUSINESS ALL IN ONE BUILDING.

I MADE A BIG MISTAKE, !

WHILE WAITING FOR HIS LOAN TO COME THRU I SIGNED AN EARLY OCCUPANCY AGREEMENT!
HE AND HIS FAMILY TRIED FOR 6 MONTHS TO COME UP WITH THE MONEY, NO LUCK
AFTER 6MONTHS OF HELL, WITH THEM THEY DECIDED THAT INSTEAD OF BUYING THE BUSINESS, THAT THEY WOULD "JUST TAKE IT"
YES! SO WITH ME SIGNING THE EARLY OCCUPANCY AGREEMENT AND TURNING OVER THE UTILITIES TO THEM, THEY NOW HAVE MY BUSINESS PHONE.I AM STILL IN THE SAME LOCATION BUT HAVE A NEW NUMBER!

AT& T SAID THAT I GAVE UP ALL RIGHTS TO MY PHONE NUMBER AND GAVE IT TO THEM.

THIS WAS IN FEBRUARY, I AM STILL TRYING TO GET MY NUMBER BACK FROM THEM.
I WAS TOLD BY AN EMPLOYEE TO CONTACT THE PUBLIC SERVICE COMMISSION, I DID AND AT&T NOW REFUSES TO TALK TO ME.
OLD BELL SOUTH EMPLOYEES HAVE TOLD ME THAT IF THEY WERE STILL BELL SOUTH THIS WOULD NOT HAVE HAPPENED TO ME.

SO IF YOU OWN A BUSINESS MAKE SURE YOU READ WHAT YOUR EMPLOYEES GIVE YOU TO SIGN, ALL IT TAKES IS A SIGNATURE AND THEY CAN TAKE YOUR BUSINESS PHONE!
IF ANYONE THAT CAN OFFER ME SOME ADVICE ON GETTING MY NUMBER BACK, EMAIL ME!

ATT DSL is unpredictable and unreliable. Sometimes it is fine, other times the video stutters and the service is slow. Now they are pushing ATT Uverse? Are they nuts. They do not have their act together as it is.

ordered dsl internet box in august never recieved my reward every time calling always different excuse not a e-mail.

AT&T never keeps their word.they promised they would provide me connection at my new place in frisco and haven't done so. The customer service representative people never have an answer and keep u on hold for ever. They have no value for new customers. Since I work from home I can't work too.

Same exact story... 2 weeks... flashing red light on the modem... transfers, promises and still no internet.

Since April 27, 2009, I have been trying to get DSL service from AT&T and no one is able to get my service running. My first attempt was when I called on April 28. I was told it would be set up at 4:30 next day difinitely. But it was not. When called [protected] again. I was told it would take four days to set up. Ok, I waited for four days and DSL still did not work. Then I called again, I was told that some error happened in their system and they needed to clear it first before the order could go through. After cleared up, they could set the work procedure and I had to wait another four days. After other four days I still did not get the DSL to run. I called again I was told the same reason and I had to wait another four days. I really do not know what's going on there. It drives me nuts. I do not think I can take it any more.

I use the DSL to work from home. I may lose my job because this.

I ordered the High speed DSL over a week ago! The store could not even tell me when it would be connected...they said "just give it a few days." I gave it a "few days" and no DSL. So I called...an hour later I find the exact turn on date. So the date comes and then goes...no DSL. I then spend 2 hours on the phone being transferred and put on hold...until 9pm came...and they closed.
The next morning at 8 a.m. I call them again...an hour later and at least 4 transfers later I find out the representative failed to put my apt number on my order! No one bothered to call me and tell me...I had to figure this out on my own.
Now since the order activation date has passed they say they can't modify it. So they have to do a whole new order and I have to wait 5 more days for them to come back out and activate it! 5 more days and countless hours on the hold for their screw up!
Stay away from ATT DSL if at all possible. I'm stuck between them or $57/month for basic charter high speed. Apparently you get what you pay for though.

Same problem.

The same here - I really enjoyed my att service 6 MB until I moved.

I am being told things that are not true, technicians never showed up or called it has been 20 days of calling, asking I could even say begging for service!
I finally spoke to the manager who scheduled another activation date (I had 2 activation dates scheduled before by customer service - no one showed, called or bothered to send me an e-mail).

One is for sure - if this time they screw me over I will cancel both - telephone and DSL with att. It is 21st century and if they have problems with communication between costumer service and tech dept then something is not right.

Now question. How come they always deliver your bill on time, but never the service?

NEVER use At&t for internet service (or any service for that matter!) After everything that happened with my account back in July I had put it on Auto pay so I wouldn't have to worry about it. And I thought everything was fine, no phone calls from them or emails or anything. So the 11th my internet stopped working and I called to find out why. Well they said I owed $145 so I called the bank and they hadn't been taking out the auto pay so on the 12th I paid all that was owed. When it didn't get turned back on then I called back to find out why. They told me "well your internet account has been disconnected for more than 15 days" and I said NO it's not even been disconnected for 24 hours. And then they said "well that must have been a glitch, it shows here its been disconnected since August 18th." I'm like well it should have been on Auto pay and shouldn't have even ever been disconnected. She says well I have no evidence that your account was put on auto pay. So by this time I am REALLY flustered. So I ask, ok so I paid the bill can you please just turn my internet back on. No she tells me "because your account was disconnected for more than 15 days we have to put in a new order for internet service. You won't have internet access until the 16th. Ok let me start putting in the order. I tell her Just forget it! I don't want to deal with this BS month after month after month! It was ALL THEIR FAULT and I am the one that got screwed. So I called Directv because my hubby wanted us to get that tv service for a while and I figured I'd just use their internet service. Well I call them get everything for the tv set up and low and behold guess who is their internet provider? AT&T! So I go ahead and place the order through them because it saves me $10 off my directv bill. Then after I place the order thinking it'll be the same date that AT&T gave me, the guy tells me ok it'll be up and running September 22! I was like what? they just told me the 16th! Just like always "well I'm sorry mam there's nothing we can do about it!" So I waited. On the 19th I get a call from some one that was placing the At&t internet order because they were "missing information". I asked what information is missing. She tells me "Your phone number". WHAT? The information that you are missing is the telephone number that YOU JUST CALLED ME ON?!?! So that was "taken care of" and I was assured that my internet would be up and running on Monday(9/22). So I wait until Monday. No internet service. Call up AT&T. Oh well the order wasn't placed until September 19th so you have to wait until the 24th. Sorry nothing I can do about it. This is ALWAYS the case. It is ALWAYS some sort of "glitch" and ALWAYS "Sorry nothing we can do about it". And the "customer service" reps are always so rude! I am in the process of writing a letter to the company, although I probably will NEVER hear anything from them.

Back in October of 2007 I had AT&T/SBC install DSL internet service. Part of the package was a Motorola PCMCIA adapter that I didn't need but was required to purchase with the understanding that it would be free via a rebate.

When the adapter arrived, the 'rebate activation sticker' was missing and where it was supposed to be was a statement that a rebate form would be mailed separately. The rebate form never came.

When I called the number supplied for inquiries I was told that there were a number of people I could call but would get bounced around and spend a lot of time and probably never find anyone with the authority to issue the rebate.

I didn't thing a big company like AT&T would do such a shabby thing to a customer!

I broke my phone. I was in Texas at the time and went to one of their local stores. The salesman talked me into buying their insurance. Allegedly, it didn't matter if I got the phone wet, dropped it, etc...it didn't matter, the insurance would replace my phone. When I tried to use the insurance only TWO days later for the junk phone that I bought, they would not honor it. I showed them my receipt and they still argued with me and told me that I didn't have insurance. I tried to explain to them that I was a disabled veteran and as a result of my service, I could no longer handle confrontation. Yet, for the next hour and a half, I argued with the salesman. I had to buy another phone. My VA is not that much. I am on a fixed income.

After spending $170 on another phone, they called me a couple of hours later and apologized and said I did have insurance. They wouldn't let me return the phone, though. They said they'd mail me another. Now, I have two phones and am still paying for insurance, although I already have an extra phone. At this point, I would be happy for half of the cost of my phone, even.

ATT will not even call me back. If you go to their website, they won't even list a mailing address for their corporate office. When you call, you get bounced from one department to another. My wife died almost a year ago and they won't let me cancel her line because 'it's under contract.' This is the absolute most crooked company that I have ever done business with.

ATT cheated me so many times I have lost count. The last time was this November when we received a package offering all distance and dsl ultra for 65 dollars and I bought a dsl gadget from them for sixty dollars. I asked the guy if that's including everything, shipping, tax and he told me yes. THen I got a bill for 172 dollars. I called them back and fortunately I found a helpful girl who worked around and made it go down 141 dollars. Although I still felt lied to I almost cried in gratitude because that's like the fifth person I got who did something. I asked her to tel me who much else I owed ATT at the time and she said they can't tell that. But she assured me that I will be given some credit for the overcharge in my next bill. But today I fot a freaking 120 bill. I was so mad. There no credit! But another overcharge. I called and got this woman. She was okay at first but soon started making accusations. I wasn't warned that calling Canada was considered like calling Japan or India or whatever. She told me that they don't help people who don't read their documents. They send some literature but honestly with such small letters who reads them? They could at least make it normal fonts.
But I made the mistake of saying this [censor]ing bill or something and they woman all goes grandmotherly and says if you swear I will hang up on you. I wasn't swearing at her! She didn't swear but she made some accusations that I am liar which made me so mad I told her she was [censor]y and I am surprised she's go ta job upon which she hung up on me.
I called the next person who was little less accusatory but she didn't help other than give me an address that I asked. I don't have American accent. Is that why they are doing it?
This is not the first time I got cheated by ATT. I am stuck with this company because they are the only provider in this small Tennessee town. I am planning to move and one of the reasons is because I am stuck with ATT.

I called in November to sign up for Basic DSL Ultra and was told there was a better deal if I take DSL Extrememe. This would allow me faster service, 12 calling features, caller ID, waiting, forwarding, etc, and would be cheaper. I made it very clear that I wanted a non- contract where I did not have to change it every 6 mo. or a year and the price must be with taxes and fees under 50.00 a month. I was guaranteed that it would be an ongoing price and anytime cancellation witouth penalties and this would include my telephone bill as well. This was confirmed more than once with 2 different people.
First my hook up date was in December but it was never hooked up but yet they could see the order in and on the computer at AT& T. Second, a tech was sent out to hook it up after over 15 phone calls. You know the re-routhing all over the world with no results!) Finally, someone came and hooked it up but I did not get my 12 features. My speed was slower than molasses.
Finally I spoke with a rep who wanted to raise it to the 6.0 and after arguing with him for 10 minutes he finally shut up when I asked for a manager and proved to him that our area does not have 6.0 service. Needless to say; 6 months later I get increased bills and after getting Mr. Baxter, supervisor on the phone at 704.424.1365 he finally said he would refund my money knowing I stated I could only afford so much a month. I sent exactly what he said to send and lo and behold another bill with that decreased amount showing as a late payment from previous bill with fees! I called him twice and have not heard back, meanwhile I am not paying this bill and my credit had better not be ruined.
After 3 months of phone fatique, my bills came in around 46.00 a month; Satisfied, yes, until they raised my bill, and slowed my speed down again. (Trust me I know it was there speed as it was tested, Not my computer)

AT& T reps are real good at promising. Notice how they disconnect their sign up numbers so you can't call and get refunded or helped?
Ever notice how long it takes to get a supervisor? Notice how reps don't want to tell you their names? What kind of business is this?
I say we ALL 1) write a letter to the BBB 2) decide on a date to switch to "one" other company, even if we pay a bit more, and 3) flood their phones with calls of complaints so they have to hear us! Who is going to work for a company that gets that many complaints. Lets put it back on them! Demand the CEO's phone number and address! Wite letters!

I am dealing with the same thing. I was told by a customer service rep at the AT&T store that I was elgible for a $100.00 rebate on my equipment and then I was denied the rebate. When I called the rebate line, I was told by them that I need to call customer service and tell them to call the rebate line while I was on the line. I called customer service and I was on hold for 30 minutes with no answer. I also made a $100.00 advance payment on my account that no one seems to be able to find, and the payment has not been credited to my account. If I didn't have a contract with this company, I would never deal with them again. Since when is it ok to treat customers so unfair.

Dear AT&T Customer Service,

On January 26 I e-mailed customer service this e-mail and I have still not received a response.

On August 18, 2009 I tried to enroll in AT&T's Premier Sponsorship program. After receiving the verification e-mail from AT&T at my work e-mail address I clicked on the hyperlink and was directed to a verification page that required the last four digits of my social security number and my zip code. Upon entering this information I was not able to continue to the next screen. It would not go forward to complete the process so I tried on another computer and then another. I continued to have the same problem. I then called customer service asking for assistance with the process. They were very helpful and the said they would e-mail someone to help me with problem.

On August 20, 2009 I received an e-mail from ERP Requests. They explained that they could not help me because they did not see that I had an employee account. They explained that I needed to take a learning edge course to access the ERP website. At the time I did not realize that the customer service rep I spoke with on the phone had e-mailed his question to the wrong department

On August 21, 2009 I replied to their e-mail explaining my problem with my Premier Sponsorship account. I explained how I was having trouble with the website and that I was trying to add a FAN # to my account. They explained that I need to contact AT&T Customer support and that they were unable to help me with my problem.

On November 11, 2009 I went to the AT&T Center on 1912 Gallatin Pike N *** and spoke with Justin ***. I explained that I needed help with setting up a fan number on my account and that I was having trouble with the website. He told me that he would be able to take care of the process. After waiting for over an hour at the ATT store he verified that everything was set up and ready to go. I asked him to send me an e-mail verifying that he had set up the fan number on my account. Later that evening he responded from ********@att.com with this comment, "Hey this is Justin from AT&T we added the FAN discount."

On December 8, 2009 I called to pay my monthly bill and while paying I asked customer service if they had any record of a fan number being activated or set up on my account. They explained that they did not see any record of this and that I should wait 5 to 6 days and that they would call me back.

On December 14, 2009 I received a phone call from Frank *****[protected]) who explained that he still did not see any record of a fan number being added to my account and he suggested that I do it again on the website. I explained that I was having trouble with the website, but that I would try it again. After trying the website again, I was still not successful with processing the verification page so that I could get my fan number. He told me to call back and check in about a week.

On December 20, 2009 I spoke with Heather. She said that unfortunately she could not help me and that all I could do was wait. She explained that she would make a note on my account so that ATT would refund me all of the money for my FAN Discount that I would have saved had I been able to enroll when I became a member. Later that day I e-mailed Justin ***** asking why a fan number was never added to my account even though he verified that it was, but he did not respond.

On December 22, 2009 I spoke with James ******. He said that I should, "Give it about a week." I told him that I had been waiting since August and that I feel like I know more about AT&T than their customer service reps. I asked him if he thought I should get a job with AT&T and he said, "Trust me, you don't want to work here." I asked him if there was anything I could do and he said that all I can do is wait.

On December ?, 2009 I spoke with Rowena ***** who was VERY helpful. She tried to contact the ATT Premiere Team and put me on hold for over 30 minutes. When she did finally return to the phone conversation she said that she would call me back once she had resolved my issue. She called back a few minutes later with a case number. The number was (*************). She said they will have an answer for me on Christmas Day and that this would be my Christmas Present. She said they will respond to me via e-mail.

On December 25, 2009 - I did not receive any e-mail notification from AT&T.

On January 13, 2010 I called AT&T customer service and spoke with Henry. I asked why I never received an e-mail from AT&T about case number **************. He said the reason was because the case was still pending. I asked why I never received an e-mail with a status update on the account. He said that he didn't know. I asked him to look at my account and see if a FAN number had been linked to my account. He said, "YES!" that it looks like there is a fan number on my account although it has not processed yet. He said that when it does process he will make sure to note on my account that I receive retroactive payment for all of the prior months that I had been waiting to solve this problem.

On February 8, 2010 my AT&T phone bill is due. I have never missed a payment, nor have I ever been late on any of my payments. However, before I make this payment I strongly feel that I should be compensated for all of the records I have had to keep, the time I have had to spend, and the hoops I have had to jump through for something as simple as adding a fan number to my account. I do not think any customer should be treated like I have been and if I knew I wouldn't be hit with expensive fines for canceling my service I would have done that by now. I do not agree with AT&Ts tactics and never should it be on me, the customer, to have to do so much work to get a simple service from AT&T. Crediting me the for the Fan Discount ( $8.09 ) that I should have been receiving since August and resetting my contract date back to where it was in August when I first signed a contract with AT&T is by no means enough compensation for the trouble I have had to go through trying to straighten out this mess. Please humor me with your best response to this e-mail. I have been patient long enough and I would like to believe there is some AT&Ts customer service left. Thank you for your time.

Sincerely,
*** ***

A FEW YRS AGO WE USED AT&T FOR LONG DISTANCE SERVICES, THEY REQUIRED A SECURITY DEPOSIT OF $95.00 DESPITE THAT WE DID NOT USE THE LONG DISTANCE, WHEN WE CLOSED OUR TELEPHONE SERVICE [ABOUT 3 YRS LATER] AT&T JUST IGNORED OUR SEVERAL REQUESTS TO HAVE THE SECURITY DEPOSIT REFUNDED TO US...!
THE ACCOUNT WAS PAID IN FULL AND NO MONEY WAS EVER DUE TO THEM, STILL UNTIL TODAY AND AFTER A FEW YRS THEY HAVE NEVER SEND US OUR MONEY!

I know what you mean they lied to me just to get me signed up for their u-verse and did not send me my $100.00 after a month of signing up like they said. And they were charging me 30.00 for home service when they said it would not cost. I had lifeline cheaper than that.

Scammers is all they are.

I know what you mean because AT&T told me after I had U9Verse for a month I would get a $100.00 dollar check and that was July 1 2009 never got the check.

On Jan 21, 2017 I received an advertising bill from AT&T advertising. In previous years, I had subscribed to the yellow pages. This year I decided not to advertise. No contact was made by me to AT&T nor did AT&T contact me. I am listed in the new book and Deidra, an AT&T rep, told me that they had mailed me a form to opt out of the book. I never received this form and told her that if it were that important, they should have sent it certified. Past years have required a signature to approve the ad, this year they claim just the opposite. I am refusing to pay the bill as I did not authorize.

i am a mother of two kids, i am unemployed. i got a website and decided if i am going to stay to take care of my babies i nee to try and make some money. i can't afford babysiting, i listed free listing on yellow page and the next day i got a call from at&t advertising company to upgrade my listing to paying listing, i told the agent that i don' t have money to pay. he said there is a free 3 month trial in my area that i will have the option of canceling within three month. but after some days at he called me back that the three month listing is expired . i told him to cancel that i don't want to owed. but he keep calling me back(harassing me) trying to convince me that he guarantee i will make money on my website to pay my bills and i believed him . before i know it i received my first bill which freaked me out. and i called the agent again that cancel the account i want to make sure i can pay this bill off. he keep saying i should give it more time it early. again next bill arrive not one single sale or signups o n my sites and i can't afford to pay anything. i believe the sales man was just trying to make a sale without considering anyone which is unfair and wrong.now at&t is sueing me for the unpaid bills. how are my surpose to pay that. i can bareley eat or take care of my rent .i am being harass right now. am not happy. i am always careful never want to owe money but i fell for the lies of bad business partner. am shock they will do this . i have nothing to give. am flat broke. even i called them to try to explain i have no job and they still are suing me. i have contacted a lawyer but the fee is too low am trying to find a probono lawyer. they should not be offering this kind of service. it unfair and wrong. i have to file a complain to better business bureau.

AT&T advertising makes it nearly impossible to cancel your advertising contract. You can't reach anyone by phone...I have send a registered letter and asked for a response to no avail. Businesses are closing and /or don't have the funds for advertising and At&T just wants their money. For the last 7 years a person has physically met with me to get a signature for my ad..last year I did not want an ad and did not contact them...they had an 'automatic renewal clause' in their orginal contract so they ran my ad, Had to pay it or they ruin your credit. This year I sent registered mail. I will take them to court...any takers?

AT&T ADVERTISING IS A BUNCH OF SCAMERS.
THEY HAVE ALTERS DOCUMENTS AND ARE TRYING TO SCAM US INTO PAYING FOR ANOTHER YEAR OF THEIR BOGUS ADVERTISING.
(THAT WE DID NOT GET ONE LEAD FROM)

THESE PEOPLE ARE AMAZING, AND SHOULD BE ASHAMED! TRY WORKING AND STOP RIPPING PEOPLE OFF.

I am being sued by at&t and unfortunally happen same thing as all of you, I could never file a cancelation for my advertisement, I called many times so now they are taking me to court, I really need help please let me know if any of you did something against this bad company who is really bringing down small business

I have had their online advertising for 3 years now. I tried canceling in the fall of 2017 and was told I needed to wait. So I called on March 1, 2017 and my rep said I could not cancel until June and he can upgrade my advertising etc. So I agreed. I called June 6, 2017 and was told I signed by voice verification a year long contract back in March. I spoke with a supervisor who was going to get back with me and let me listen to my recording of agreeing for another year. A week goes by he never called. I left messages and none returned. I called this morning 6/28/12 to be told I owe $500.00 to end my advertising and have to send a certified letter. I listened to the voice verification and the sales rep had said in the beginning this is for July 2017. Which either I did not catch or did not understand that it meant another year beginning July 1, 2017. So there is nothing I can do to stop this. This is the worst company I have ever dealt with and will NEVER do business with AT&T again.

This is a real SCAM! I recently just opened up a small business and this is my first one. A lady that she claims she is from AT&T advertising solutions set me up for a promotional program. She never mentioned that it was a contract. She deceived me. I am paying $450 a month for an advertisement that do not give any returns. I asked to cancel my contract but she says there is no way to cancel out. I asked if I can pay a pre-termination fee just to opt out but still she says there is no such a pre-termination fee. I canceled the debit card that they use to suck my hard-earned money. They call me many times and threatens to bring me to collection agencies. They sent me bill one time which I sent a check just to finish it. After 1 week the check has cleared, somebody called me again thrice just in one day and asking me for another payment and for me to give them a new credit card info. I said I want to pay by check and not by card anymore but the lady told me that I cannot change the payment method plus I don't have any grace period allowed to be late on payments. I called the lady who came to my office who set up my account but I cannot reach her and did not call me ever. These people are thieves and scammers. And I wonder why another group of people are calling me saying they are from yellow pages, and collecting money from me. Why will I be charge by yellow pages if I pay it through AT&T which they claim they are the advertising arm of yellow pages. Do not be fool by this. Anybody can contact me to help or to join me in filing a lawsuit against this scam. My e-mail ad ms_claine@yahoo.com

Over the past ten years I have paid AT&T over $150, 000.00 for advertising. I am now cancelling. In my opinion, they are unethical and borderline fraudulent. The "automatic renewal" clause should be outlawed by each state's legislature. They also screwed up my online web page link by linking my ad with a company in another state that was .net rather than .com. I filed a claim and was only offered peanuts to remedy their error. The automatic renewal is the straw that broke the camels back. With print advertising becoming a thing of the past anyway, they picked a perfect time to make me mad. I will also be changing my cell phone service when it comes up for renewal. I have already changed my land line service.

I used to be a sales rep for 5 years and year by year the company got worse. Thank God I was finally laid off. You can lay the blame of all of this on the leadership. They know how bad the product is and how bad the support is for their product but they keep browbeating the reps to sell more. And they set up an extra team to go behind the sales reps and resell/oversell the customers. That team is the "cyber rep" team. Stay away from at&t advertising.

I wish to god i found this board before getting roped into a year long nightmare. I was enrolled in a guaranteed advertiser program with a guarantee of 129 calls a month and was informed i would get a credit for the calls i havent recieved. then they said its credited every 3 months. now its the 5th month and they still refuse to even acknowledge that im in the program, all they say is they will open a ticket for it but that has been going on for 5 months now. the last 5 months of using the advertising has been more stress than my other 16 years in business. someone please get a lawsuit going. I wish i knew how to do it myself!

We had what the phone company called a metro number. It allowed us to call anywhere in the greater Houston area as a local call. AT&T called us and offered a less expensive option that would remove the metro line and make it a local line. We asked if my work and a few other places would still be a local call. They told us it would, so we switched plans and had to take a new phone number. A month later we got a bill for both lines. We called customer service at AT&T and were told not to worry about it and it would come off. The next month - the same thing. Again they told us it would come off the bill. I dialled the old number and it rang but no one answered. Now three months later we receive a collection notice. We called their collections department and told them what their customer service said and we gave them the dates, times, and the names of the people we spoke to. They told us to pay or the line would be shut off. I told them it was shut off. They sent out account to a collection agency. These are very disagreeable people. We paid the $187 to get these people off of us. Funny that the collection agency and AT&T used the new number, eh?

My complaint is for At&t landline. I moved to a new office and I told At&t about my move weeks before and made an appointment on a specific date to come and trasfer my business line to my new office. I told them that there is another line in that office and that they were going to transfer my 3 business lines to that same place. My appointment was in the morning that day buy no one showed up until around 7 pm. Then the At&t teck basicaly saw the line and instead adding the three lines from by business he said that its to late and I cant do all this work right now and just left. Now I called and they said they cant send any one out until next week. So now I have all my business lines cut off and my customers cannot reach me. I own a trucking company and I have over a hundred customers from all over the U.S. I am losing thousands of dollars every day for the last four days now. I call them every day and they finally said will send a teck out to turn on the main line and that was suppose to be yesterday. No One has showed up yet.

I normally pay my bills through my bank automatically and I only check every two or three months to see if I need to increase my auto pay. When I checked my AT&T bill they had charged over $150. extra on my bill. I called AT&T (No small task) and asked what these charges were. They advised me that they were 3rd party companies (3 of them) for services.

I told them I had not authorized them and to remove them. They told me I had to do that and they gave me 3 phone numbers. The first told me they supplied text messaging. (I don't have cell phone with AT&T) I asked who authorized this and they said 'Terry Frazer' authorized it. I asked how could she authorize it without calling from my phone of have any of my information. They said anyone can do it on the Internet and AT&T does NOT ask any questions.

The second phone number was bogus in that the prompt says 'if you have a question about your bill press #1' When you press #1 the same prompt returns so the phone is useless.

I called AT&T back (it took a half dozen calls over 4 hours to get a live person) and I told them what I ran into on the second call and they said 'Well, that's the only number we have on them so you will just have to pay the bill'.

The third phone number promised to E-mail me a confirmation of a reimbursement. I am still waiting for that.

My point is that AT&T makes me jump through hoops to even access my account by phone or on line (which is understandable) but allows three companies to put large charges on my phone 'No Questions Asked' and without my approval. Then tell me it is my job to get them removed and ask for reimbursement. I did NOT receive a bill from any of the three companies, I received the bill from AT&T.

Call them and ask the to do an alternate answer transfer of your main line. Transfer it to a cell or another number that is working right now. I had the same thing happen to me. I set up a virtual number on google voice so I could transfer incoming calls wherever I wanted them then I had them set up the alternate answer using my google voice number. AT&T sucks.

I have been trying to get in touch with AT&T for about an hour. Are they idiots? I am trying to give them money, buy a service from them. There is eveything in the world on their site except what I want. There is an ATT tower 3 miles from me. Can I receive high speed internet on my computer with a USB hookup? I live in a valley or I would try someone else.

PS - the AT&T wait time was over an hour. They expected me to wait over an hour just to hand them $200.
Worst management ever!

AT&T has the worst customer service I have ever experienced.
I went to 808 Wilshire Blvd. Santa Monica CA to buy $200 in iTunes gift cards. No one working the door, no one working the floor. I was forced to interrupt and ask where to check-out.
I was treated SO rudely and belittled for interrupting someone else's time - as if I had another option? Not even the manager would speak with me. "Sign the list and wait like everyone else." "But I don't need service. I just want to hand you $200 cash." "Stop taking up this customers time!" I apologized to the other customer.
I manage 5 AT&T accounts at work. I paid them over $4, 000 last month alone.
I am a CUSTOMER! I expect to be treated as such!
Needless to say, I drove to an Apple Store where they were all over me - and with smiles!

On July 19, 2008, I ordered an iPhone from their store on 7601 North Macarthur Boulevard in Irving, TX.

Today, a helpful person in AT&T's main customer service helped me track down the location of the phone. The phone was shipped to their store over 2 weeks ago, but the ###s in their inventory department still have not entered it into the inventory system. They did get around to charging my credit card, oddly enough.

I told them to put the phone where the sun doesn't shine and give me my money back, but you have to go to the store to cancel an order. Oh well, I can tell them in person what to do with the phone.

I just watched another tv ad for the great service that is provided by AT &T, even in France.

I have been a customer of Cingular and AT&T for several years now. But, I keep wondering when the service will improve for the area I travel most.

I travel from Newport, AR to Farmington, MO about every two weeks. The service on my cell phone is spotty from Pocahontas to Corning, AR (about 15 miles), ends at Corning and only starts up briefly at Popular Bluff (About 20 miles) before going out again for the next 50 miles). Good service restarts at Fredericktown, MO.

Instead of getting better, the service is actually worse than it was five years ago. At the Arkansas state line Visitor's Center, AT&T does not have any service at all. I understand that Version and Altell have good service at the same location.

I keep hoping for some improvement from AT&T. Does anyone know when or if the service will improve. Do I have to change carriers to get phone service?

Thanks for letting me sound off.