AT&T DSL / customer service
***** STAY AWAY FROM AT&T DSL, The customer service is completely useless *****
I've just got of the phone with DSL customer service for the 8th time in 5 weeks (over 8 hours, with over 6 hours just on hold). After trying to get DSL installed, and finally (after 4 weeks) getting a DSL signal, I could not do the final log in (Error: ATM Link not found).
AT&T then installed, de-installed, re-installed, and de-installed my service. Then without notice cancelled the service. After I called this last time, they state DSL is not available (even though the DSL modem indicated I had a 4MB download speed, and a 640K upload speed).
The call in customer service for DSL is worthless. Average wait time to get to the first customer service rep if 5-10 minutes, then if you need to talk to Tech Support (normally always) the average wait time is 40-50 minutes. Even when you get through, they can't solve anything, and will just transfer you back to the main customer service line, or leave you on hold forever.
My recommendation is to STAY AWAY FROM AT&T DSL AT ALL COSTS (unless you like being on customer support forever!).
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