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AT&T DSL / service sucks!

1 2110 GARDENIAHouston, TX, United States Review updated:
Contact information:
Phone: 832-623-5161

Well i was supposed to have what you call dry loop dsl service, which is just dsl no voice, about 4 weeks ago. Their coustomer service is so slow and nobody acts like they really want to help you.

the techs kept saying that they went to my hose and nobody was there when i had people sitting there, and the customer service reps act like you are lying and their tech's are angles.

basically after a month of waiting for my service to be turned on, i ended up with an outstanding phone bill, no internet service, a very bad headach, a pissy attitude, pure hatred for at&t, and no internet service.........

so i ask it worth it?????????????????

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  • Ge
      30th of Nov, 2008
    0 Votes

    Any UPDATE on above 26 February 2008 complaint?

    Did anyone ever apologize or remedy the problem(s)?

    I welcome exchanging notes with others on AT&T.



    Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific E-Mails to anyone at AT&T. The AT&T left hand does not know what the right hand is doing. HORRIBLE frustrating procrustean voice menus (with numbers such as 877-722-3755). Worst of all: "Your call is very important to us" surrealism.

  • Jh
      29th of Apr, 2010
    0 Votes

    for you to reach an agent..after dialing the dsl account number or the phone number...just say agent and it will direct you over to tech support

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