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2.0 17 Reviews

Atlanta Journal Constitution [AJC] Complaints Summary

4 Resolved
13 Unresolved
Our verdict: When using services from Atlanta Journal Constitution [AJC] with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Atlanta Journal Constitution [AJC] reviews & complaints 17

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Atlanta Journal Constitution [AJC] Sunday Paper Delivery

Paid to start the paper on Sunday, December 4th. I did not arrive. Called customer care. Received a paper on December 11th but no paper on December 18th or Dec. 25th.

No one answers the customer care line. It just rings and rings or it says no one is available and there is no option to talk with a live person.

I can totally comprehend why print papers are going under and honestly am starting to think the AJC will soon be joining the others that have folded.

They simply have no true customer service whatsoever.

What will it actually take now that they have my money to get a paper delivered?

Ironically my delivery person has to pass by my house to deliver paper to others in my neighboehood1

Desired outcome: Regular delivery of the Sunday Paper

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Atlanta Journal Constitution [AJC] Sunday Paper

It is 9:12 AM on Sunday and we still do not have a newspaper.

Desired outcome: Deliver the paper on time!

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Atlanta Journal Constitution [AJC] Delivery

My fiancee subscribed to get Sunday paper but had trouble receiving it every Sunday so he cancelled. He really enjoyed reading the paper with his Sunday breakfast so I decided to get the Sunday subscription its been a month and I have received 2 deliveries. When We call we're told the same thing it will be delivered in 2 hous but it doesn't come.Today Janice told us that it would come..she over talked us. We asked for a refund but she refused to give our money back stating that she would resolve the issue. I am just tired of looking forward to reading the paper on Sunday then getting disappointed

Desired outcome: FULL REFUND

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Is Atlanta Journal Constitution [AJC] legit?

Our verdict: Complaints Board's thorough examination reveals Atlanta Journal Constitution [AJC] as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, Atlanta Journal Constitution [AJC] stands out for its commitment to quality and security. Clients considering Atlanta Journal Constitution [AJC] should delve into its customer service record to gauge compatibility with their expectations.

Atlanta Journal Constitution [AJC] earns 94% level of Trustworthiness

Perfect Trust Endorsement: Atlanta Journal Constitution [AJC] achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Atlanta Journal Constitution [AJC]. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ajc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ajc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Atlanta Journal Constitution [AJC] have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Atlanta Journal Constitution [AJC] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Atlanta Journal Constitution [AJC]'s service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
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Atlanta Journal Constitution [AJC] Delivery and Customer Services

I purchased a subscription of the Sunday AJC and online version for my best friend. Almost three months after and still no AJC delivery. I received weekly calls from a young lady about delivery after I complained once, but I was told after three months that because I'm not throwing a fit and complaining; the weekly misses of delivery and the weekly calls from the AJC are not considered complaints and that I have to call a different department/phone number because she did not take complaints.

Ironic that she is calling because you cannot deliver a paper to our house and we wonder why paper distribution is on its way out. You lost an online customer when you lost the delivery customer. But the customer service is horrendous. I still as of today have not received 2 months credit that has already been charged to my AMX card. I'll be challenging that with AMX as soon as I am done.

To top it off I get a call from a customer service person wanting to know what they can do to earn my business back. Well, fix your problems and you might not have lost it in the first place. Remove my phone number from your database and never call me again [protected]. Refund the 2 monthly charges and ensure there is no 3rd or concurring charges.

Desired outcome: Refund 2 monthly charges and don't charge anything more

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Atlanta Journal Constitution [AJC] Delivery

I pay for a newspaper subscription for delivery Wednesday though Sunday. Every single week there is an issue with my delivery. I NEVER receive my delivery on the days that I am paying for. Every time I call in to complain, there's always an excuse regarding the carrier. Seems the carriers change weekly and supposedly my complaints get forwarded to the District Manager but nothing ever changes. This has been an ongoing issue for the past 13 months and I'm FED UP! This company SUCKS! the customer service is HORRIBLE and they never resolve the issue. Don't waste your money or time with AJC, they need to close their doors and go out of business!

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Atlanta Journal Constitution [AJC] AJC Sunday news paper

The delivery person USUALLY throws our Sunday news paper into the sloping part of our yard...where there is a culvert. I am not physically able to walk without assistance. I am in danger each and every time that I attempt to get onto uneven terrain to retrieve the news paper. I have asked many times for the newspaper to be at least thrown into our driveway. I would appreciate that my request be honored. Thanks

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Atlanta Journal Constitution [AJC] no saturday paper. why?

Today as well as last Saturday there were no papers at the neighborhood Kroger store I go to in order to purchase the AJC. Why? My husband and I look forward to reading your paper since it's the only local paper around. We use the internet for news, also, but it's good to have your paper to read. Please offer some assistance as to the reason. Many thanks.

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11:24 pm EDT

Atlanta Journal Constitution [AJC] vacation stop/start

Thomas Snead
2452 Old Forge Court
Marietta, GA 30062
I have tried every way I see to get to the vacation stop-start notification. I will stop the printed paper delivery on September 11, 2019 and restart the printed paper delivery on September 19, 2019. Your System? doesn't make it easy to do that. All the links do not work in all the FAQs or other ways you say to do it. You need to get a new system operator to fix your system.

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Atlanta Journal Constitution [AJC] sunday paper delivery

Here we go again, 2 weeks in a row and 3 times within 1 1/2 months the Sunday paper has not been delivered and it is now12:30pm. I called twice today about the paper and was told it would be redelivered but that is just to pacify me. There was a paper delivered down the street but somehow the carrier must be lazy and not want to come to out house to deliver the paper. My subscription automatically renews so it is not that my account is past due. Why can't the AJC get my subscription straight so that it is delivered on time on Sunday? The people I talk to just say "sorry" but what good does that do. I asked for a supervisor to call but to no avail, after all who am I but only 1 of thousands that subscribe to the AJCj.

I want this issue resolved immediately or every Sunday I will call about this issue and keep calling every half hour until the paper delivery gets resolved. Understood?

Mary Wright
[protected]

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7:45 am EDT

Atlanta Journal Constitution [AJC] obituary: william allen moon

The obituary for my grandfather William Allen Moon that was put into the newspaper and online wasn't proof read before publicizing. There are so many typos in it. Absolutely absurd.

Also, the grandchildren were put in with the brothers and sisters. Grandchildren; Amanda Mae & Chris Cannon and Charles Poole.

Our family wants this to be republished at no cost due to the error of the AJC. The funeral home was even misspelled. Tim Stewart Funeral Home, not Tim Stew art Funeral Home. That's just one of many that are incorrect.

He had such an elaborate obituary written up, and this is a disgrace to his wishes.

Please contact me or my dad at your earliest convenience.

- Amanda Cannon [protected]) - Grandchild
- Bobby Moon [protected]) - Son

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Atlanta Journal Constitution [AJC] delivery

It's 8:15 on Sunday morning. I'm still waiting for my paper. I don't understand why the morning paper deliveries arrive midway through the morning. People want to start their day with the paper.
I'm about to cancel my subscription because:
--You forced me into a five day subscription, when I only wanted weekend
--That subscription does cost more, despite your promise that it wouldn't. The -hike email came separately a few days after I was notified I HAD to take five day delivery
--My morning paper does not come until I'm into my day and I don't have time to read it anyway.
It's no surprise that papers are going bust. I love a real paper, I love the AJC. but I don't have the AJC, so these are moot points.
I've reported this problem multiple times. Now I'm just beating my head against the wall and I'm so tired of it.
Sincerely,
Barbara Hardin
423 Kensington Parc Way
Avondale Estates, ga

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Atlanta Journal Constitution [AJC] atlanta journal constitution will not stop delivering paper to my house

Since September 2017 I have been getting the AJC thrown into my yard. I have called them and emailed them about this but the papers keep coming! I want them stopped! I did not order the service and do not pay for the service but they keep coming. I have called the customer service number [protected], Corporate [protected] and mike which I think is a supervisor [protected]. I have emailed them also several times. I have a old knee injury that flares up at times making it difficult for me to tackle stairs to go pick up the paper that they are littering my yard with. I want this stop but they can't seem to make it stop. What can I do? I have tons of papers now that I will have to dispose of and my trash can isn't big enough for all these papers! They need to come get them and stop delivering them to my house like I have been begging them to do

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Atlanta Journal Constitution [AJC] Delivery Service

Two mistakes this week. (1) On Oct18 they were supposed to deliver an AJC and a NYT; instead they delivered two AJCs. (The NYT came a day later after I called their circulation office) (2) On Oct23 (today) they were supposed to deliver an AJC and delivered a WSJ instead. Please tell them to improve their quality control. There is little point in paying for newspaper delivery when the specified paper does not come.

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Ellen Hefner
, US
May 03, 2018 6:06 pm EDT
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Why do you people even bother to have a complaint section when it appears you NEVER read nor respond to the people making the complaints. I have written and written trying to get you to STOP throwing your Evening Edge onto my property but you continue to turn a blind eye and deaf ear to any complaints. My only hope is that the Better Business Bureau will eventually put your paper and employees out of a job because you will not listen to anyone. In my opinion, the Atlanta Journal and all employees are a disgrace to the City of Atlanta and the state of Georgia.

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Atlanta Journal Constitution [AJC] delivery problems

I am tired of the AJC carrier not delivering my Sunday New York Times about 1 out of every 4 Sundays. They have a contractual obligation with the NY Times to provide this service, but they do not do it consistently. I have contacted the NY Times many times about this, but they cannot do anything but email the AJC to ask them redeliver, but it doesn't have any effect--they never bring the paper. The NY Times has also asked the AJC to have the carrier contact me, but that has never happened either. The AJC has a very slipshod delivery operation, and they absolutely could care less!

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Atlanta Journal Constitution [AJC] Dangerous Driver delivering papers

I was exiting my house with my dogs this morning at 7 AM and saw one of AJC's drivers speeding down my street backwards. He came within inches of hitting one of my dogs. I told him to slow down and turn around and go in the right direction and he totally ignored my request and kept backing down the street. There was plenty of room for him to turn around. He was driving a maroon sedan (couldn't get the license plate or make of the car). He was delivering in the Grant Park area. Please DO NOT let him deliver in this area again. I will also call in a complaint when your offices open tomorrow. There's absolutely no reason for someone to drive that way.

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Imaguest2
, US
Jul 06, 2011 11:14 pm EDT

Your wasting your time, the AJC doesn't care!

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12:49 pm EDT
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Atlanta Journal Constitution [AJC] littering

The AJC REACH has been littering the sidewalks and streets of my city for many months now and I'm over it! We have asked them nicely to use another means of distributing their flyers but they insist on hiiring people who drive down the street and throw them on the sidewalk and street in front of your house. Some people have no sense when it comes to issues of littering. I subscribe to the paper but will be cancelling soon if they persist in littering my city!

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emd2030
Atlanta, US
Oct 20, 2010 12:10 pm EDT
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I called the phone number on the AJC Reach to stop the unwanted deliveries. I couldn't believe it when I dialed and heard the number was disconnected. So I went to the trouble of looking up the AJC and had them transfer me to the correct extension. After stating I did not want the AJC Reach being thrown in my driveway, I was asked if they could mail it to me.

I understand that businesses are looking for any venue to advertise and increase their business. I support the capitalistic system we have in our country which I believe leads to companies creating jobs. As part of this society, I get to choose what I want thrown in my yard and having the opportunity to curtail one more unwanted advertisement was something I couldn't pass up.

Anyone who wants to curtail the unwanted delivery of the AJC Reach should take the time and effort to make it happen. I am glad to see that many others feel the same way I do and don't want to see it littering our neighborhoods. While the AJC Reach is unwanted by many I still am amazed at how irresponsible so many residents are that don't pick up trash like this. If they don't want it they could easily call in or email and have the delivery stopped. Why are people so lazy and shiftless? It took only a couple minutes and I am now AJC free.

I think this issue is indicative of how pathetic so many citizens are in regards to being responsible for maintaining their property in an attractive and aesthetically pleasing manner. Our homes are our most expensive asset and seeing how folks let litter pile up and don't show respect or consideration for their neighbors who would like to keep up appearances is rather disappointing. Why do people not take personal responsibility and just clean up. Calling in and canceling the AJC Reach delivery is part of "cleaning up" and not rocket science.

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StopAJC-Crap
, US
Jul 27, 2010 4:29 pm EDT

To newpapers poster: Your right to a job is not a right to litter public nor private property! You should check your morals if you think this is a decent job to have! For god's sake go to work at McDonald's and you would get a little respect! I am below middle-class work and just a tad about poor-class worker. I have a life and my life does not want to pick up litter from AJC!

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Old folks in Chamblee
, US
Jul 19, 2010 10:27 am EDT
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My wife and I, both elderly and physically disabled, have been complaining about the AJC reach, and other neighborhood newspapers and advertising drek, left UNSOLICITED in our drive. Although customer service promises it will cease immediately, it persists.

We have to pay young neighborhood kids to clean our drive when the papers are littering our yard. The money spent paying these young folks could be spent buying our medicines or food.

The only answer I can envision is to legislate littering, including the unsolicited neighborhood papers and advertising. Make it a crime punishable by $100-$1000 per incident.

Regardless of the economic climate, people should not have the right to drop anything unsolicited into another person's domain.

Our neighborhood police said these papers left in drives are responsible for many robberies.

I am making it a point to contact and admonish anyone advertising in these papers/advertising circulars

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newspapers
Norcross, US
May 05, 2010 7:24 pm EDT

Thousands and thousands of people are screaming to create jobs. The ajc has been doing the same thing for years! You must live well if you are sceaming about such things as that! Its a depression going on and people need their jobs! You are just not Thinking about the middle class working folks Are you? No consideration at all! Get a life and focus on something beside worring about a newspaper being thrown in your yard! Someday you are going be given something to REALLY worry about besides newspapers! I am sure you have a recycle bin somewhere. just throw them and that and shut up!

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StopAJCReach
Atlanta, US
Mar 29, 2010 4:56 pm EDT

Just today I saw hundreds of these littering our streets and sidewalks, as I was out on a short walk. In many places, newly delivered ad circulars are starting to pile up on top of old ad circulars, and this litter in our neighborhood is getting worse.

While individuals can call AJC Reach to opt-out of the driveway drops, that doesn't solve the broader problem that these advertising circulars are littering our neighborhoods, including our neighborhood in Virginia Highland.

Despite the efforts of many people to resolve the problem privately and amicably, the problem remains unresolved.

Thus, it appears necessary to further organize our neighborhoods, and to take the next steps of applying economic and public pressure on AJC to stop littering our neighborhoods.

So at the same time that some of our friends in the community are checking into the possibility for citing the AJC for appearing to be in violation of city codes; and other friends in the community are working with our elected officials to attempt resolve the problem by that means; here are additional resources intended to a) organize the community and b) encourage the AJC to make changes to its distribution method for AJC Reach advertising circular:

1. There is a an excellent facebook fan page that is a hub for discussion at:

AJC Reach: Stop Littering Our Neighborhoods!
http://www.stopajcreach.org/facebook-group/

2. Supplementing the facebook fan page, is an informational/cause website that has the same desired outcome (getting AJC Reach to stop littering our neighborhoods):

StopAJCReach.org
http://stopajcreach.org

This website is intended to work side-by-side the excellent facebook group, it will be highly indexed by Google, and can be helpful for those of us not on facebook. There are links to the facebook group and this Yahoo group, to make it easy to navigate back and forth.

How You Can Help:

If you're sick and tired of AJC Reach littering our neighborhood, here's what YOU can do to help accomplish the result of stopping driveway drops of AJC Reach:

1. To stop AJC Reach delivery to your home: Call AJC Reach customer service: [protected]

2. Boycott AJC Reach advertisers: If you're so inclined, boycott AJC Reach advertisers until AJC Reach stops littering our neighborhoods.
http://www.stopajcreach.org/boycott-advertisers/

3. Join the Facebook group: AJC Reach: Stop Littering Our Neighborhoods!
http://www.facebook.com/group.php?v=wall&gid=372770857545

4. Follow us on Twitter: @StopAJCReach
http://twitter.com/stopajcreach

5. Spread the word: tell your neighbors and Atlanta friends about StopAJCReach.org ; ask them to join the Facebook group at AJC Reach: Stop Littering Our Neighborhoods! ; and ask them to follow us on Twitter at @StopAJCReach

http://stopajcreach.org

http://www.facebook.com/group.php?v=wall&gid=372770857545

http://twitter.com/stopajcreach

6. Upload your photos: See copies of AJC Reach littering your neighborhood? Use your camera phone or digital camera to take a photo of each ad circular you see, and upload your photos to the photo gallery.

http://www.stopajcreach.org/photos/

Please help spread the word by sharing these resources with your neighbors and together we can get AJC Reach to stop littering of our neighborhoods.

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2:46 pm EST
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Atlanta Journal Constitution [AJC] AJC REACH Polluting Neighborhood

AJC is littering Lakes at Cedar Grove subdivision with the AJC Reach solicitations despite residents' repeated request that AJC stop throwing the solicitations in the streets, driveways, vacant homes, grass and vacant lots of the no solicitation Subdivision. Because AJC has not responded to residents request, the community now has piles of wet, soggy papers and plastics wrappers in storm drains and detention ponds that lead to 5 waterways that feed the Chattahoochee river. Neighbors have been picking up the mess that AJC has left behind- this is an undo burden to residents.

Picture shows stormdrain outlet that carried plastic wrapped AJC reach solicitations to one of the detention ponds. The AJC litter must be cleaned from the detention ponds before it goes into waterway. This is very unsafe for residents to do, but if not cleaned the solicitations will go into the lakes.

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Martin Hope
, US
Aug 25, 2019 1:05 am EDT

For the last week I have received this message "494 ERROR The request could not be satisfied, " and am no longer able to read the paper. I have been a AJC customer for years (going back to when it "covered Dixie like the dew" and miss it now. Thank you Martin Hope

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YMack
, US
Apr 02, 2019 2:05 pm EDT

I am going to cancel my subscription, I did not receive my newspaper deliveries on the following dates Sun. 03.24.19, Sun 03.3.19, Sun. 03.17.19 Sun. 02.24.19 & Sun. 2.17.19. I have called to no avail & this situation hasn't been rectified. It's unfortunate that you want to mistreat a loyal subscriber this way when I'm trying to help the business.

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YMack
, US
Mar 25, 2019 12:25 pm EDT

have called to no avail & this situation hasn't been rectified

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Tony Haynes
, US
Apr 11, 2016 4:01 am EDT

I Do not want the REACH! NEVER EVER AGAIN at:
2152 Shoals Way
Decatur, Ga. 30034

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Score1
Atlanta, US
Sep 08, 2014 6:12 pm EDT

AJC Reach is a serious problem and contribute to a lot of litter all over the city of Atlanta and Metro Areas. AJC Reach has been an on going issue in the Cascade, Venetian Hills, Oakland City, Pittsburgh, communities. AJC should be charge with a code violation for littering these areas. Our community organizations encouraged all member to voice their concern on this issue.

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Tsmith30080
Smyrna, US
Mar 30, 2010 7:37 pm EDT

Same in my neighborhood..168 townhomes and when they come thru, we are picking up litter for days.. How can yo do this?do you think anyone will use these trash cupons? you really ned to re-think this whole deal>>

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StopAJCReach
Atlanta, US
Mar 29, 2010 4:55 pm EDT

Just today I saw hundreds of these littering our streets and sidewalks, as I was out on a short walk. In many places, newly delivered ad circulars are starting to pile up on top of old ad circulars, and this litter in our neighborhood is getting worse.

While individuals can call AJC Reach to opt-out of the driveway drops, that doesn't solve the broader problem that these advertising circulars are littering our neighborhoods, including our neighborhood in Virginia Highland.

Despite the efforts of many people to resolve the problem privately and amicably, the problem remains unresolved.

Thus, it appears necessary to further organize our neighborhoods, and to take the next steps of applying economic and public pressure on AJC to stop littering our neighborhoods.

So at the same time that some of our friends in the community are checking into the possibility for citing the AJC for appearing to be in violation of city codes; and other friends in the community are working with our elected officials to attempt resolve the problem by that means; here are additional resources intended to a) organize the community and b) encourage the AJC to make changes to its distribution method for AJC Reach advertising circular:

1. There is a an excellent facebook fan page that is a hub for discussion at:

AJC Reach: Stop Littering Our Neighborhoods!
http://www.stopajcreach.org/facebook-group/

2. Supplementing the facebook fan page, is an informational/cause website that has the same desired outcome (getting AJC Reach to stop littering our neighborhoods):

StopAJCReach.org
http://stopajcreach.org

This website is intended to work side-by-side the excellent facebook group, it will be highly indexed by Google, and can be helpful for those of us not on facebook. There are links to the facebook group and this Yahoo group, to make it easy to navigate back and forth.

How You Can Help:

If you're sick and tired of AJC Reach littering our neighborhood, here's what YOU can do to help accomplish the result of stopping driveway drops of AJC Reach:

1. To stop AJC Reach delivery to your home: Call AJC Reach customer service: [protected]

2. Boycott AJC Reach advertisers: If you're so inclined, boycott AJC Reach advertisers until AJC Reach stops littering our neighborhoods.
http://www.stopajcreach.org/boycott-advertisers/

3. Join the Facebook group: AJC Reach: Stop Littering Our Neighborhoods!
http://www.facebook.com/group.php?v=wall&gid=372770857545

4. Follow us on Twitter: @StopAJCReach
http://twitter.com/stopajcreach

5. Spread the word: tell your neighbors and Atlanta friends about StopAJCReach.org ; ask them to join the Facebook group at AJC Reach: Stop Littering Our Neighborhoods! ; and ask them to follow us on Twitter at @StopAJCReach

http://stopajcreach.org

http://www.facebook.com/group.php?v=wall&gid=372770857545

http://twitter.com/stopajcreach

6. Upload your photos: See copies of AJC Reach littering your neighborhood? Use your camera phone or digital camera to take a photo of each ad circular you see, and upload your photos to the photo gallery.

http://www.stopajcreach.org/photos/

Please help spread the word by sharing these resources with your neighbors and together we can get AJC Reach to stop littering of our neighborhoods.

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sbc
Powder Springs, US
Mar 22, 2010 1:17 pm EDT

This is happening in Powder Springs as well. I will be contacting city officials to find out if legal or can pass law to stop. This is littering!

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ctfvegan
, US
Mar 18, 2010 12:10 pm EDT

Intown neighborhoods are battling this issue as well. Check out their Facebook group: http://www.facebook.com/#!/group.php?gid=372770857545&ref=ts

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Atlanta Journal Constitution [AJC] contacts

Phone numbers

+1 (404) 526-2277 +1 (800) 933-9771 More phone numbers

Website

www.ajc.com

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