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1.9 481 Reviews

Asurion Complaints Summary

103 Resolved
365 Unresolved
Our verdict: When using services from Asurion with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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6:49 pm EST
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Asurion rip off

As per contract and replacement policy replacement phones found to be defective will be replaced with out a deductible for 1 year. BUT any fault deemed to be abuse requires a new claim and a $50 deductible. Pretty straight forward...
Until you actually try to make a claim...
My replacement phone began to have charging issues, although the cable seemed to fit snuggly somtimes it charged somtimes not. took to Verizon and was told the charging port was defective, called Asurion and was told it is not covered because it is abuse, when asked how they determine that was told if you can wiggle the cord and it works sometimes it's not covered... Being a electronics service tech for 20 years this kind of lying inadequate service is unacceptable.

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boycott assurion
, US
Apr 11, 2010 8:50 pm EDT

Asurion are complete scam artists, and they should be put out of business. why do decent cell phone companies associate themselves with such low life thieves?
DO NOT USE ASURION! THEY LIE! I lost my cell phone and after 10 years with Verizon, finally made a claim. Asurion treated me like a damn criminal, made me send them copies of my drivers license, credit card (are they stealing peoples identity?) and DENIED REPLACING MY PHONE.
They charge you 8.99 a month, want $89.99 "deductible", then, after giving them all of your personal information and faxing affidavits, sworn testimonies...maybe, maybe, they might send you a "refurbished" piece of sht that will certainly break down within weeks, thus starting the money sucking cycle again.

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i'm me
slapahoe, US
Feb 16, 2010 12:33 am EST

for replacement phones sent out by the company just call the claims center and explain to the agent that the phone will no longer charge. they should then transfer you to asurion tech support. when you get to that department they will ask you a series of questions and then attempt to troubleshoot the phone. after that if they determine it won't charge they will set up a next day delivery at no additional cost and the only thing you have to do is sent the defective replacemet phone back in the envelope that will come with the new phone. as long as the phone is still under the yr warranty with asurion then you should be ok. let me know if this helps and if you were able to do it.

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i'm me
slapahoe, US
Feb 16, 2010 12:25 am EST

omg now i work with asurion doing verizon claims and this is the policy:
from what we were told, if the phone no longer holds a charge it was supposed to be covered under warranty which means you get another phone through verizon because the warranty covers malfunctions. now we were told that a phone no longer charging was considered a malfunction...until recently. i have personally spoken with a few verizon reps wondering why they are not honoring a warranty in this situation and now verizon claims that is no longer covered by warranty. they never stated why. so your best bet if you havent filed a claim is to do it online because if you call the asurion number there is no telling where your call will get routed to. there is more than one verizon call center in diff states and you may not come across a rep like me. i would file the claim for you but not every rep will. here is what you do...
go online to phoneclaim.com/verizon
when you start a claim list the peril as damaged and then you type into the space provided that the charging port is damaged because it is. then you go from there! let me know if that helps!

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8:34 am EST
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Asurion asurion cell phone insurance

Do not purchase Cell Phone insurance. The only carrier is Asurion. They will take your monthly premium, but when you need to replace your phone, you will be denied. My daughter's phone was lost. I filed a claim after having the service suspended with T-Mobile. I have been at this for over a week now. I have had to file 4 different claims so far because I didn't dot and i or cross a t correctly on the first 2. After being told yesterday that I was denied because the SIM card is what is covered, not the actual phone and her SIM card is showing still active (duh - service is supended by T-Mobile), I sent an email the the CEO of Asurion. This moring I received a reply email from a "Representative" of the CEO's office asking me to call her. I called and surprise - I had to leave a message. I'm sure I will not get a call back from her today. T-Mobile has even called them and emailed them for me, to no avail. I told Mr. CEO - Bret Comolli, that Asurion had met their match, I will not give up until I have a new G1 for my daughter. I paid $360 for that phone in July and I expect Asurion to make it good. If anyone else out there needs to contact Mr. CEO, his email address is [protected]@asurion.com. DON'T WASTE YOUR $6 PER MONTH ON ASURION, PUT IT AWAY IN YOUR SAVINGS ACCOUNT AND JUST BUY A NEW PHONE WHEN SOMETHING HAPPENS TO YOUR CURRENT ONE.

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jdcox
, US
Mar 31, 2017 10:29 am EDT
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Seems that Asurion is showing a "repetitive pattern of dis-service, " [Case & Point], on...Dec 2016 after purchasing (3) IPhone 7 in CA., for the business after not upgrading for approx., 7-10 yrs., and not being aware or told the IPhones had been activated, not under the requested "business status, " but personal and lastly what the deductible amt., was including calls must transpire on devices before any claim will be valid. Unfortunately, all phones were stolen and once I proceeded to file a claim to pay the deductible amt., after phones were reported stolen the night of purchase the following day or two, only to be told by the Asurion Representative; "the claim is not valid because no calls were made on the device(s) prior loss, etc." However, after informing Asurion that the SPRINT Sales Rep never informed me the phones had been activated, I was unaware which resulted in a failure to inform or simple omission, Asurion got authorization and overruled making the claim status "VALID, " then shortly thereafter, I attempted to call-back with my credit card info to pay the deductible, another Asurion Rep (AR) indicated the claim was not valid, placing it back in the original status, citing the same reason as above... "[due to not making any calls on the device -- prior loss]." This odd & peculiar "repetitive Asurion Claims Denial Pattern" continued to play out on...(2-3) separate occasions (Dec., Feb. & Mar.) re not valid, getting authorization & over-ruling to process claim to not being valid again! After speaking with Catina (AR) with Kayt (SPRINT Rep) being on a 3-way call to rectify this "bizarre" Asurion episode, Catina (AR) indicated; "she could see that the claim had been authorized during (Dec. 2016 & Feb. 2017), however, could not explain based on the lack of data, explain why the status to pay the deductible to process the claim continues to be denied. There are obvious shortcomings with the apparent and deliberate willingness to process claims in a "good-faith" manner, considering the fact that Annette (AR) in Care Solutions Dept., on...3/29/17 indicated after reviewing the records in its totality falsely asserted that; "Asurion has never authorized the claim to be valid, " which was a "STUNNING" revelation to hear her make such a open comment that was 1) counter-intuitive to their verbal admission of verifying (Dec./Feb.) approval and 2) hard-evidence of Sworn Affidavit & Proof of Loss (SAPOL) Statement previously submitted to process the claim after I received a follow up email from ASURION request. And not to mention that SPRINT continues to send a "ERRONEOUS" billing statement initially...$500 plus dollars which was rescinded after informing them the phones have never been replaced due to ongoing Asurion -- authorization approval & denial of bizarre..."inexplicable" claim patterns.///

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jdcox
, US
Mar 31, 2017 10:37 am EDT
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Replying to comment of jdcox

In addition to a subsequent (erroneous) SPRINT mthly-bill sent again...3/2017 via email, in the amt of...[$400.00 plus] dollars which both bills have been rescinded with some "verbal-apology."

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Saint Michael The Wounded Warrior
, US
Feb 14, 2014 12:38 pm EST

I'm calling my friends who Audit for G.E. my friends are Allen Coc&#* and his younger brother. They are millionaires for a reason, that reason is no one stands up for what's right. We need to follow through, go viral!

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Eric Sanford
Highland Park, US
Jan 15, 2014 6:16 pm EST

I paid $350 for replacement phones for my 2 kids. The phones were stolen from the airport and now they're telling me the can't replace my phones or return my money. Now I was approved and the phones were to be sent to me the next day. I waited for the phones and the never came. So I call asurion to see what happened. They tell me my shipment was stopped in mid process because they said it was fraud. I've never made a claim with them in my life, and when I asked how they came to the conclusion of fraud they tell me that's confidential. Straight BS. I won't pay them another dime.

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VeryDisatisfied
Summverville, US
Sep 15, 2012 11:07 am EDT

Asurion is such a rip off and all the mobile phone carriers are all in it with them. T -Mobile of course it at the top of the list. They lost over 225, 000 customers last quarter and it's just going to keep growing. I've had a phone with suncom/t-mobile since 2001. I've carried the insurance the whole time . Boy was I dumb. Anyway, a few months ago my v8 razr cracked and I went through so much just to finally get the claim approved it would take me months just to tell that side of the story. So I finally get it approved and guess what? The only phones they will replace it with are junk phones that are so outdated no one even buys them anymore. My "defective" phone is years ahead of these phones and on top of that I would have to pay $40.00 to get it. I wouldn't pay $1.00 for one of these replacement phones. The CEO's office is suppose to contact me on Monday 9-24-12. I'm sure that will really give me satisfaction. Like the gentleman said above DON'T WASTE YOUR MONEY ON INSURANCE.

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BUTTERPECAN
Conway, US
Mar 27, 2010 4:05 pm EDT

ASURION IS A BAD INSSURENCE COMPANY TO DEAL WITH THEY DONT LOOK FOR WAYS TO SOLVE YOUR PROBBLEM S THEY R LOOKING FOR WAYS TO SAVE MONEY THEY DENIED MY CLAIM AFTER MY PHONE WAS STOLEN AND MADE IT SEEMS LIKE I GAVE MY PHONE TO SOMEONE RELATED BECAUSE THE PERSON THAT HAVE MY WAS A NUMBER THAT I DAILED FROM MY PHONE BEFORE THATS WHAT THEY CLAIM TOOK MY PHONE AND USE IT ON A T MOBILE ACCOUNT AND YHEY NO WHO YHE PERSON IS BUTT YET THEY ARE STILL ALLOWEING THIS PERSON TO KEEP USEING THE PHONE ON THEIR T MOBILE ACCOUNT KNOWING THAT THE PHONE IS STOLEN THATS NOT RIGHT AT ALL ASURION IS GOING TO COST T MOBILE A LOT OF CUSTOMERS WITH THEIR LOOP HOLES AND ### WHATS THE USE OF PAYING INSSURENCE TO THIS COMPANY WHEN THEY DENIE HALF OF THE CLAIMS T MOBILE NEED TO FIND SOME ONE ELSE TO HANDLE THEIR CLAIMS NOT THESE ###S

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9:21 pm EST
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Asurion asurion rips you off

Asurion is a company which provides cell phone insurance in case you drop or loose your phone.

What the cell phone company tech will never tell you is that there is a deductable for the phone.

For me I pay $6 a month for my phone. I have paid $72 so far to the them and now that I need my phone replaced I need to pay a deductable of $130 for a replacement!

The phone I need replaced costs only $120.

What a ###ing rip off. The people who run this company should be strung up from their thumbs and then drawn and quartered. What a rip off. They are thieves. They are only stealing money from people.

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i'm me
slapahoe, US
Mar 19, 2010 7:48 pm EDT

lol at drucier i liked that

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Drucifer
Columbus, US
Mar 16, 2010 4:11 pm EDT

First, you're an idiot if you didn't think there'd be a deductible. Yea, it sucks that the phone rep didn't tell you--I hate when they hide things from me--but if you were smart you would have looked in the literature they gave you. If they didn't give you literature, you should have been smart and asked for it.

It's actually NOT a rip off if you're someone who might accidentally break or lose your phone. I personally have used my insurance about 5 times and it's more than worth it. For Sprint, my windows mobile phone has a deductible of $100. Considering the phone is $600 new, that's amazing. So $4 monthly charge times 12 months plus $100 deductible is only $148 for a BRAND NEW (sometimes refurbished, but only once for me) phone. And TWO of those times, they didnt' sell the phone I put a claim in for so I got the next version--so basically a CHEAP upgrade to a much better phone! I'd say that's far from them thieving me, wouldn't you?

Oh, and my Sprint representative did tell me of the deductible. So just because your phone rep didn't for you, don't complain here and tell everybody that their reps will lie to them, too.

So, instead of complaining online about a company that runs a very legitimate business, you should just look in the mirror and admit you were an idiot for not making sure you were clear to the terms. Then call yourself an idiot for thinking you need to pay the $130 deductible when you can just buy your new phone for $120. Idiot.

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i'm me
slapahoe, US
Feb 11, 2010 12:32 am EST

your deductible is high which means you are either a tmobile customer or at&t customer since they have the highest deductibles

i do know that when you sign up for insurance your carrier is supposed to supply you with the insurance brochure which does have the information regarding deductible prices. your carrier technically is not responsible for telling you there is a deductible if they give you a pamphlet and you read it, but it would be nice for them to mention it as they tend not to. a lot of misconception is that wireless insurance is not real so the phone is free when in fact it is just like every other insurance that requires deductibles...health insurance where you pay a copay to see the doc, car insurance (full coverage) when you get into an accident and the company assess the damage, tells you how much they will pay then give you a number to pay in order to meet them, homeowner's insurance, flood insurance, fire insurance, whatever. all have a deductible except life insurance. that's just insurance period.

i can understand your point of view of having to pay the deductible that's more than what you paid for the phone. my phone was FREE with a new 2 yr contract with my carrier, yet my deductible is $100 should i need to file a claim. i don't wanna pay that! but what i came to understand is that the deductible is based on the retail price/value of your phone. so even if you paid x amount of dollars, the actual retail price was most likely much higher. the more advanced your phone is the higher your deductible. keep in mind that depending on your carrier, asurion is underwritten by someone else. i know with sprint they are underwritten by liberty mutual i believe and with verizon wireless they are underwritten by cna i think? anyway if you want to check out your program brochure go to phoneclaim.com/(your carrier) and everything is available on the site or you can ask me. my mother has been working with insurance my whole life (24 yrs) so im hip to it. i tend to research insurance companies before i use them. currently it's full coverage for car insurance so if you have any suggestions to that im open pls let me know

it's btwn geico and allstate right now

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Sliverqueen
Benton, US
Jan 14, 2010 12:21 am EST

Is the $120 the cost with or without a contract? I know that the contracted price is substantially lower which is why it is nice to have the insurance.

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3:54 pm EST
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Asurion poor customer service

I purchased a Gateway Computer from Hsn in May of 2007. I first had a problem with this computer in 2009. They sent a technician in from Barrister Electronic their warranty people. The technician wiped out my entire computer. I had to send my computer to Louisianna to Barrister. Now my monitor is out an I called Dec. 16 to report the problem. I had to call Barrister and they gave me the run around. I found out that Barrister cannot repair my computer. Hsn protection plus is dragging their feet about replacing my computer. As of today Jan. 6, 2010 they have not given me a resolution.

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dr28326
Cameron, US
Mar 08, 2010 9:43 am EST

HSN Protection Plus Warranty is a rip off. TV went out and it has been a month with no resolution. They keep telling me it takes time to get this resolved. No parts (they ordered 3 times), no replacement tv and no refund.
BEWARE BUYING ANY ELECTRONICS FROM HSN...Once they get your money...your on your own.

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11:14 am EST
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Asurion rip off

My daughters phone was stolen along with her pocketbook by a thief on 11/29/09.Our cell service is thru verizon.Verizon's insurance carrier is ASURION.After faxing all the required info to asurion along with the police report, they denied the claim.I called and the person said to call verizon ang get a serial number for the phone stolen.I called verizon, received the serial number and called asurion.The person at asurion then told me I had to fax the serial number I just gave her over the phone.I then contacted verizon and they contacted their own insurance carrier asurion and could not help me any.THIS INSURANCE IS A SCAMM, DO NOT GET IT.

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Melvin
, US
Jun 11, 2010 4:57 pm EDT

We used our Assurion insurance to get a replacement phone when one of our cell phones was damaged. The phone they sent was completely defective. It is my daughter's phone and she took it back to Verizon 3 times to try to figure out what was wrong and they told her it couldn't be fixed and that it was a faulty phone. When I called Assurion to try to get another replacement, I was given the run around...spent over an hour on the phone...most of that time on hold, trying to take care of the situation. They would do NOTHING for me because the phone was with my daughter and not with me. My daughter lives an hour away...has no other phone to call them from and no car to go anywhere to be able to call them...they said that was too bad, and that we would have to wait until the next time we were together and call back.

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RedmondMax
Redmond, US
Jun 16, 2011 2:30 am EDT
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They asked few questions based on public information as they said, the information could be 20 to 30 yrs. They said I failed on the question, the claim is denied. That is just funny, and the question is decided to let people fail. so they do not have to pay the claim. why, because these public information is not verified independently. They could have wrong information at first.

There are three questions

1. which county where you owned property, then give me about 5 different county name to choose.
2. which street name, you lived from 5 different street, I should pick one
3. Nan Ma, men, then give me 5 different age group to choose. I never know that man.

They said it is from public information, they did not verify, and could be 20-30 yrs old.

Then they asked me to talk to T-mobile, I went to T-mobile story, T-mobile says nothing they can do about. so I call them from T-mobile store. They then said someone will review my claim, and contact me within 24 hrs. Why they ask me to talk to T-mobile at first ?

When T-mobile sold the insurance to me, did not mention over $100 deducible. T-mobile probably is guilty too. I would not buy insurance from them if T-mobile does not sell it.

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oldschoolct7
LaGrange, US
Jan 27, 2010 9:53 pm EST

They sent me a Motorola phone that had been RETURNED 11 TIMES PRIOR TO ME! I called them and said the phone had been malfunctioning after I filed a claim online and two days later they did nothing. The phone had been cutting off for a month for no reason. An hour after I filed the report I took the battery out to reset the phone and the clip that held the back on went flying throug the air! The lady I spoke to on the phone said I had to pay the $50 again because I broke it. I said it had been malunctioning for a month and it broke because it was already refurbishied and not because I did anything to it. ASURION REFUSED TO REPLACE IT AND I LAID INTO THAT THEIF ON THE PHONE TOO!

I then went to VERIZON and made them call and say send me a new phone! The lady at Verizon said they were to inspect if first. They looked and the indicator had shown WATER DAMAGE. I said it has never been near water. She said it is ok. I RAN THE SERIAL NUMBER AND THEY HAVE SENT THAT PHONE OUT 12 TIMES ALREADY! So I find out they sent me an already water damaged phone and they have sent it out to 11 other people. ASURION ordered me to pay $50 on top of the $7 a month to replace a phone that had been replaced 11 other times...

12 times my(hehe) This phone serial #DEC [protected] MODEL VX 8700

If they send it out 12 times and they get just 50% to return it and pay $50 that is $600
then you say they only had insurance 1 year *12 peeps * $84 year - $1008

That is a total of $1608 of of one phone! That is only if 50% and 1 yr...I LOW BALLED IT!

THEY ARE CROCKS AND THIS IS AS BAD AS THAT OCEAN FRONT PROPERTY IN ARIZONA I BOUGHT!

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igod69m
Sheridan, US
Dec 23, 2009 9:20 pm EST

Asurion is a total ripoff. October 10/23/09 I filed a claim for a replacment phone as mine had just quit working. I paid the $50 fee and I recieved a refurbished phone from asurion the next day. The phone worked great until 12/20/09. Then it started to just FALL APART! I brought it down to our local Alltel store. They looked at it and said, "Wow, looks like they sent you a defective phone. There is no physical damage, (not surprising as we use this phone as our home phone and it never leaves the house) Give asurion a call and they should be able to get you a new one coming as this one is obviously defective" Alltel gave me asurions phone number. I then called asurion...after being switched around to 3 people I finally spoke to a lady and explained to her the situation. She told me I would need to get the numbers off of the bottom the the phone, and the color of the sticker on the bottom of the phone, call her back, and they would send me another phone as this one was defective. (I did not have the phone on me as it was at home)I asked her if she had an extension number so I could speak to her directly as I did not want to explain all of this again. She told me she would note the account and whoever I got could take it from there. I got the numers, the color of the sticker, and called back again...the next person I spoke to was a supervisor...he told me the exact opposite as the lady I spoke to! I explained to him I was instructed to get the numbers off of the phone, the color of the sticker, and they would get me a new phone coming. He told me he had no idea why she would tell me to do so. He apolagized for the inconvinence, but that information did him no good. Their policy was if it was past 6 days, I had to file another claim and pay them another $50 of MY hard earned money! Are you kidding me? I pay 5.99 a month for this insurance, pay a $50 fee, asurion sends me a defective REFURBISHED phone, and they want me to pay another $50 of my money to get another refurbished phone? Asurion is a complete 100% joke. DO NOT USE THIS COMPANY! If you can afford to put away a couple extra bucks a month, do that instead of giving it to these people. They will walk all over you. They don't care about their customers or service. Check around on the net. I agree people generally complain more than they need to, but the only people that think asurion is a great company, are the people that work for them. Please don't get scammed like the rest of us...

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Asurion simply awful

In November of 2008 I was sent a replacement phone under warranty. Since my defective phone was no longer available Asurion sent me a Samsung Blast. This phone did not hold a charge for long. When it finally dropped to less than 24 hrs., I called and requested a new battery. The new battery did not help. I requested a phone that would work. They sent another Samsung blast, and it was even worse. I took it off the charger at 7 am, it dropped to only 2 bars by 9 am, and to one bar by 1 pm. Today they are insisted I go though other procedure to avoid the possibility of "fraud". I again did as they requested. I answered questions they claim they took from "my personal history". None of the multiple choice referrenced any personal facts about me. Now they are saying the drivers license photo is to dark for they to read. The copy on the documents I faxed back to them is very clear and easy to read. I do not know what to do at this point. The last conversation I had this afternoon, I was told "to bad, if they cant read it, they are canceling the claim." I now believe the"fraud" is on their part. I don't know what to do now. I would like to have an email address for the Director of Customer Service, a Mr. Bill Brant. This company obviously does not want to honer their contract.

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Asurion fraud

My phone was stolen 10/13/09, I filed a police report and reported it to Asurion. On the 10/21/09 when I went to pay the $85 charge to replace my phone I was told that since my phone service had been disconnected that day I no longer had insurance. I was told that they do not validate the claim from the day of the incident, they validate it when you have all your paperwork completed and even if I paid my phone bill I could not replace my phone because I would be starting with a new insurance plan. This is fraud, if I file a claim with my auto insurance it is validated the date of the accident, if you file a claim with your credit card insurance it is validated effective the date of the qualifying event. My phone service and insurance was paid through the date my phone was stolen it should be honored. The phone number in my complaint is my mother's phone number and she can forward all messages. Thanks to Asurion I no longer have a phone.

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x06PIG29x
, US
Jun 08, 2010 5:16 pm EDT

This company is just completely awful in general and a complete scam, not to mention a money guzzler. I have to pay 6 dollars a month and 130 dollars to get a new phone, that's just a completely ridiculous amount of money. If that's not enough, I can't even get the phone I want anymore. Upon calling the company, you have to answer around seven questions from an automated voice which is a time consuming pain. After going throuhg that you have to reconfirm most of your information once you finally get to talk to a real person. And here's my major problem, besides all that, I finally got my phone shipped to me after around a 5 day wait, besides all the trouble that I had with them inbetween that wait (which lasted about a week), but it turned out to be broken. I called them and they were being uncooperative and rude, so I complained to around ten people before I finally got transferred to the office of the ceo and they still wouldn't meet my demands, so I gave up and called t-mobile. I was on the line with asurion for around an hour and a half, yet within ten minutes of talking to a t-mobile representative I was demands were satisfied and they were very pleasant to talk to. Asurion is a waste of time and a horrible company. I cannot stress enough how much you SHOULD NOT GIVE THEM BUSINESS!

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7:31 pm EDT
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Asurion sending bad replacement phones

I had my son's Nokia replaced by Asurion after a year of paying the monthly fee. The replacement arrived promptly but soon developed problems. After two weeks it would only take a charge if the charger cord was wiggled. Then my son showed me where the charger port on the phone had pulled completely out when he disengaged from the charger.

I called Asurion to complain about the defective replacement, but was told that I was past my 7 day return period. Did I want to pay the $50 and file another complaint?

This is a scam where defective phones are "fixed" and passed on to other people. They appear to have a quality control problem judging from the many complaints I've read on various sites. They're hard line to not replace their mistakes is going to catch up to them.

Write your phone carrier if you have problems with them. If you are considering insurance with them- be warned.

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Steve11
Chicago, US
Nov 02, 2009 4:14 pm EST

Asurion is one of the absolute worst company's. I lost my phone twice, and twice they send me defective phones later then expected. They're scam artists. If they offer you an insurance policy spit in their faces.

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9:52 pm EDT
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Asurion poor service

I have cell telephone service through AT&T and decided to take their insurance on my son's phone. The company that contracts to them is Asurion. Since my son's phone had not been holding a charge well(12-24 hours/charge) over the last month I went to the local AT&T store and was given a card with no company name but a phone number to contact for insurance. My husband made the call, explained to the representative the problem and was told that the phone would be replaced, but the company did not have the same phone available (an LG Shine) and that we would be sent another model that might be a new or refurbished model. The model number was given, but I'm afraid that meant nothing to us since we were given no choice or time to research what we were being sent. My husband was then told that a $50.00 deductable would be charged to our phone bill.

We were given no chance to find out what model we were to receive, we had never clearly been informed about the deductible and were taken totally off guard by Asurion. I was listening as my husband spoke with the representative and was horrified by the expense and immediately searched for prices for a replacement battery. After I found the battery for $15.99, my husband immediately called Asurion back. This occurred within approximately five minutes after hanging up from the first call (definitely in less than ten minutes). He was told that he could not cancel and that the charge was nonrefundable.

I went on to call AT&T to complain about their service provider. The customer service representative from AT&T tried to assist me, going so far as to contact the company and carry on a three way call, to no avail. The same stance was maintained. Although AT&T offered to credit my account the charge I feel that Asurion gave extremely poor customer service. When I complained to the AT&T customer service representative about the poor quality of the company that they use to service their accounts she started the process for me to lodge a complaint. She came back on the line saying that she had located a number for a complaint service with Asurion. She put me through to talk to that representative who very kindly condescended to make an allowance and credit the money back to my account after I returned "without activating" the phone I would receive.

I at that time expressed my dissatisfaction with their company policies and explained my intent to log complaints against them.

I feel that since their site advertises "next day" shipment (I checked the site after the contact) and my call came within ten minutes of the order they could have assisted me without putting me through so much. They absolutely refused to provide assistance until I threatened to file complaints and blog about their company. This takes advantage of all other customers who are rushed into an expensive decision with no recourse who are either not willing or unable to complain bitterly. People should not have to waste time and energy and become distraught due to questionable company policies.

I would like to see a change in the way customers are informed of what they are getting for the money they spend on insurance. They should be clearly informed that the phones they have insured will not necessarily be replaced with the same model, that the phone they receive may or may not be new, and that there is a $50.00 nonrefundable deductable. I also found out in the course of my conversations today that if some poor soul had two claims on this insurance within twelve months they would be dropped immediately. Asurion needs to make sure that all of their customers are clearly informed of these policies.

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noradean
Far Rockaway, US
Jan 01, 2014 6:30 pm EST

I have been going through a horrendous experience with this insurance company about my phone and claim since 12/20/13 and the issue is still not resolved. During this time I've gone days without the use of a phone. My story would take up 3 - 5 pages to explain and I'm exhausted by my encounter. I only want to say every complaint on this blog was my experience up to now. Keep the word out there about this insurance and every carrier that uses them. I will be signing on to any class action out there against this company.

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reddotripoff
, US
May 29, 2010 8:02 pm EDT

yea cell phone insurance can be a huge scam and ripoff

there may even be a class action lawsuit brewing.

check it out and sign up for free @ http://www.cellphoneinsurancelawsuit.com

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Asurion Defective cell phone

On February of 2009, I filed my first claim with Asurion concern a defective cell phone I order off the AT&T website for wife. I claims department was so rude to me it was unreal. I had to call them at least 3 times in order to file my claim. Finally they sent me my replace phone but just recently this phone start to not function properly and the claims department tried to conclude this claim as water damage when the phone has not been expose to any water and main problem with the phone is the charging port on the phone is defective to the point where you have to rig it up in order for the phone to get a charge. Now Asurion is dropping my wife coverage due some policy them have of no more than 2 claims per calendar year. It fun how they can accept your money for the insurance and be unwilling to allow real claims.

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Drucifer
Columbus, US
Mar 16, 2010 4:14 pm EDT

I can't believe you've had such bad experience with them. I've used them at least 5 times with no problem. In fact, one time I did get a phone that broke within a month, but now they have a ONE YEAR warranty on phones--so they switched it out for a new one that has worked fine since. I'm sorry you haven't had such pleasant experiences with Asurion. I have!

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Asurion asurion ripped me off.

About two weeks ago, I lost my phone. I called Verizon, and they told me that I would have to call Asurion and file a claim. I went to Asurion's web page and filed a claim and paid the $50 deductible for a replacement phone. I received the replacement phone 4 days later. The refurbished replacement phone had a bad LCD that turned yellow whenever a certain area of the LCD was pressed. I called Asurion, and they apologized and sent me another replacement phone. Three days later, I received the second replacement phone. I sent back the phone with the bad LCD and began using the phone. I noticed right away that the hinge on the phone was loose, but it didn't seem to affect the prformance of the phone. After using the phone for about a week, I noticed that the screen seemed to lock up for no apparent reason. I called Asurion and was hung up on by the person who answered the phone. I tried calling back, waited about 15 minutes on hold, then decided I would call them later. Three days later, I called back and spoke to a person in claims, who told me that I would need to call back after 7:00 AM, since the department I needed to speak to was closed. I called back later that moring and talked to Joanna. She told me that she would have no problems replacing the phone. She asked me if the phone had been dropped and to remove the battery to make sure it had not gotten wet, then put me on hold for about 15 minutes. When she came back to the phone, she apologized that I had waited so long on hold, but that she was not permitted to replace the phone because it had been in my possession for more than a week. I asked to speak to her supervisor. After waiting on hold for about 10 minutes, she came back and said she was transferring me to her supervisor, Roger. I waited about 10 more minutes on hold, then Roger came on the line. He told me that all they could do is file another claim and charge me another $50 for a replacement phone. He began quoting the policy and said that since I had gone 1 day past the 1 week time period, there was nothing he could do.

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yulonda alston
Littleton, US
Jul 27, 2014 1:58 pm EDT

i haven seen no lab sticker

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yulonda alston
Littleton, US
Jul 27, 2014 1:57 pm EDT

i sent 29.00 for me to get my money that i spent on a phone that had a 2 year plan on phone and it been 2 month waiting on a lab sticker to ship the phone off

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Asurion - failure to provide refund/fraudulent business practice

I lost my phone in a taxi when I called the company, I was told they would look for the phone but chances ofrecovery of an item left in the back of a cab were slim. After the first day convinced I would not recover the phone I filed a claim with Asurion for the replacement of the phone. As for the claims process all went well and I was charged the $50...

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Asurion unauthorized billing

This is how the story goes...I contacted these people regarding a cellphone that has ceased to function properly. I no longer had any displays on the screen and couldn't access telephone numbers, voice-mail, the whole nine yards. They agreed to supply me with a refurbished phone and I reluctantly agreed to that solution. When the phone arrived, it was a real piece of crap with only half of the qualities of the original one. as I unpacked the "new" phone, I noticed that there was no SIM card included so I took the back off of the original phone. I had difficulty getting the SIM card out so I put the back on, turned on the phone and voila; now it's working perfectly. I called Asurion to let them know what had happened and explained why I was sending the "new" phone back. They told me that I might as well keep it because my $50.00 deductible was non-refundable and if I didn't send them my original phone, I would be additionally charged. There is something inherently wrong with this picture and I strongly advise anyone purchasing a new cell phone to be weary of the pressure to purchase this insurance. While they were willing to replace my old phone with an inferior product, they certainly have ill regards for circumstantial situations. I immediately dropped them and I am forwarding their replacement back post haste.

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Toni D.
Ward, US
Oct 08, 2009 8:56 pm EDT

Tmobile G1 cellphone was stolen. Contacted Ausurion. They told me a replacement would cost $130.00. I told them I had heard they replaced phones with refurbished phones, told them I did not want a refurbished phone and was assured they did not send out refurbished ones. Received the phone. Noticed that opening the phone to use the keyboard was alittle tight, but because it was a new phone, was not too concerned, thinking that it was just because it was new and not broken in. A week and a half later, noticed a black tape like material coming out of slot where phone is hinged together. Called Asurion, was told that it was too late to do anything about it, that time period was up. About two days later, the phone completely quit working, I am sure due to the tape pulling something loose inside the phone. Called Asurion again, told same thing and this time was told that yes, they did send out refurbished phones. I lost $130.00 and a cellphone. I think this is a big rip off and I am totally disgusted with this company and also with Tmobile for allowing their customers to be done this way. I have been a loyal customer and have referred many customers to them. I do not recommend this insurance co to anyone unless you want to waste your money.

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guionn
LaVergne, US
Jul 31, 2010 8:22 pm EDT

I just want to say as a consumer and employee of Asurion (Nashville) the customers know ahead of time they have to pay a deductible. This is the most common complaint i'm hearing. If you say you didn't know it's because you didn't READ before you SIGNED! The second most complaint is that the consumers are getting re-furbished phones and we are selling the phones they return for huge profits. Not entirely accurate. My neighbor works for the returns dept. in Smyrna, TN and told me they have to throw away more phones than they can save. Do you have a deductable on your car insurance? Healthcare? Dental? Vision? Can you access ANY of these services and not have to pay one DIME before you get the service you want? I hear CSR's talking to customers and i never hear one rude comment or anyone being "hung up" on. It's a few cases of "I'm the customer and i want what i want regardless of the rules or i'm going to kick and scream until i get my way!" Calm down, people! I go out of my way to be polite to people both on and off the job and so do the people i work with. READ THE AGREEMENTS BEFORE YOU SIGN THEM!

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Asurion useless warranty

I lost my phone. My insurance, which costs $5.00 per month plus a $50 deductible, was supposed to cover lost phones. So, I called Asurion. When the Asurion call center operator asked me when I lost my phone, I honestly told her I wasn't sure, but that I had contacted Verizon twice in the past month and was told the second time I needed to contact Asurion. She then asked if it was possible it had been more than 60 days since I lost my phone, to which I replied - "I'm not sure, it's possible". She told me "your contract requires you to call within 60 it's been less than 60 days, your claim is denied." I tried calling back to clarify my answer, but I had already been rejected.
Ultimately, I learned that if you file two claims of any kind within a year, your Asurion contract expires. When they do replace your broken or lost phone, they try to sell you accessories. And, over 60% of the replacement phones Asurion sends out are refurbished. In the case of a broken phone, by the time you pay your monthly fee, pay your deductible, and then send your broken phone to them so they can refurbish & re-issue it, you're essentially paying for the replacement phone. And, don't even think about asking for a newer model, even if your phone isn't being manufactured anymore.

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Howardr22
Fort Lauderdale, US
Sep 28, 2011 6:10 pm EDT

Sue them in small claims court make sure you service the registered agent, here is their corporate filing with the state of florida, if your in a different state look up the registed agent at your states secretary of state office (state not federal)
Foreign Profit Corporation
ASURION WARRANTY SERVICES, INC.
Filing Information
Document Number F02000004146
FEI/EIN Number [protected]
Date Filed 08/15/2002
State WA
Status ACTIVE

Principal Address
648 GRASSMERE PARK, SUITE 300
NASHVILLE TN [protected]
Changed 04/03/2004
Mailing Address
8880 WARD PARKWAY
KANSAS CITY MO 64114
Changed 01/15/2010
Registered Agent Name & Address
NRAI SERVICES, INC.
515 E. PARK AVENUE
TALLAHASSEE FL 32301 US
Name Changed: 05/07/2008
Address Changed: 02/11/2011
Officer/Director Detail
Name & Address
Title D
TAWEEL, KEVIN M
160 BOVET ROAD, SUITE 402
SAN MATEO CA [protected]
Title CFO
GUNNING, MARK S
648 GRASSMERE PARK, SUITE 300
NASHVILLE TN [protected]
Title P
LAUE, CHARLES A
8880 WARD PARKWAY
KANSAS CITY MO 64114
Title S
TOPOREK, LISA E
648 GRASSMERE PARK, SUITE 300
NASHVILLE TN 37211
Title VP
RISK, GERALD A
160 BOVET ROAD, SUITE 402
SAN MATEO CA 94402
Title VP T
REAGAN, WILLARD J
648 GRASSMERE PARK, SUITE 300
NASHVILLE TN 37211

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bobjr94
Seattle, US
Jun 24, 2011 6:58 pm EDT

I got a letter from Tmobile welcoming me to this service at 3.99 a month x 2 phones. I never signed up or even asked anyone about the service before, I guess they decided to automatically enroll me for my own good. Then it was a pain to cancel, first time they said they system was down and I cant cancel at this time. The next time the guy was arguing with me if I had read though the booklet and seen all the services this provides, had to tell him like 4 time no I do not want it and never signed up for it. Only companies not on the up and up do tricks like that an hope you just pay the extra and not notice it.

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Steve11
Chicago, US
Nov 02, 2009 4:12 pm EST

Yeah, I filed a claim twice and both times the phone was late getting to me and they didnt work correctly. Absolutely one of the worst companies around. You're better off putting that 5.00 a month into a savings account! They are absolutely scam artists.

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J Delaney
Antioch, US
Sep 28, 2009 3:33 am EDT

Asurion is terrible. They are truly one of the worst companies I have ever dealt with.

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Asurion lost stolen phone

On May 14, 2009. My cell was stolen/lost. I called Tmobile on that day to stop service, and I went to file police report that the phone was lost. I put in claim with Asurion. After a 24 review, they claim was denied because they said I turned service off on May 18, 2009, which was false. And on top of that, they stated the sim card was removed and placed in another phone, and whomever stole my phone had the same circle of friends because call were made. So what Im saying is paying for insurance is a waste of you time and a lost of additonal money. I was refunded back the number of months I paid the 5.99 from tmobile, but i received no discount for replacement phone. And I'm stuck, if i cancel the contract I will have a termnation fee. What a bogus company. I would never do business with either company again.

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Asurion fraud

Asurion is the product warranty insurance company chosen by Verizon Wireless to handle claims for cell phones after manufacturer's warranty has ended.

After exhausting all alternatives with Verizon Wireless to remedy the problem I was having with my cell phone, I was told to contact Asurion for a replacement phone. Without an option to speak to a customer service rep, I spent about 20 minutes working through their automated system. Finally I was transferred to a real person to finalize the transaction only to be asked the same questions that I had addressed with the automated system. I stopped the customer service rep to ask why I had to answer the same questions for a second time. But before she answered me, I was told that they don't replace phones that are "malfunctioning". Only lost or physically damaged phones. Verizon Wireless needs to take responsibility for not informing customers about what their insurance company will cover and will not cover.

So now I'm trying to reach someone at Asurion about my experience with their service to explain to them that it is not okay to have a system set-up that wastes peoples' time without giving them an option to speak to a person.

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lorelaig
Eagan, US
Jun 05, 2009 8:33 pm EDT

100% agree.

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Asurion service and insurance

The only thing great about Version Wireless is their coverage.

Customer Service is very very poor especial their stores. They lie more then a used car salesman. If you plan on doing one of their long term contracts you better get it writing take it home read it, RESEARCH THE FACTS online, and understand it. Luckily I got my phone threw my employer and their customer service was very good. Even they acknowledge the Version stores lie allot. Unfortunately when you have billing problems or any other problems Version online gives you the major runaround and their stores just flat out lie.

Asurion Insurance is a major ripe off. You pay so much a month and then $50 fee and they send a rebuilt substandard phone that breaks in less then two months. When you contact Version Wireless and Asurion about the problems they pretty much tell you to pay another $50 or go to hell. I know so many people who have had these problems. I guess Version Wireless and Asurion think their too big to fail.

Unfortunately AT&T, T-Mobile has similar problems. I hear good things about Alltel but they don’t cover my area. I recommend getting your phone from BestBuy and avoid contracts and fake insurance.

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CAT
Mesa, US
Jul 14, 2009 3:10 pm EDT

I “had” been an Alltel customer since 1996. Just last month I paid the early termination just to wash my hands of these crooks. Starting with non-existent rebates, lies and deception; the final straw was the “smart phone” they sold me did not work. Alltel’s solution was to periodically remove and replace the battery and would NOT exchange the phone as “there was no problem and was considered normal.” After 60 days the phone died completely. Alltel informed me that I would have to purchase another phone at full price. I had insurance from day one on my account and when I wanted to use it to replace the phone I was informed “under Verizon’s new policy” I could not use my insurance as it was a known manufacturer defect. Basically I was SOL and customer service was down-right rude about the entire situation. Weighing the cost of over $250 to replace the phone vs $200 to terminate, I went to AT&T and washed my hands of these criminals. I suggest you contact the “Stock Holders” of Verizon via the boards (VZ). There is no customer service and those who are investing need to know the dirty tactics of this company.

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Asurion - they said that I never returned the damaged phone

I had to deal with these people much more than I ever wanted to. First of all the replacement phone that they sent me did not hold a charge. After getting another phone to replace this one, the same thing. Cell phone did not hold a charge. The last phone that they sent to me still doesn't work as well as my original. Yesterday, they sent a notice ("FINAL...

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Asurion cancel your phone insurance if you aren't happy!

To all the people complaining about the insurance and the refurb phones they get, WHAT DO YOU EXPECT FOR $50?

A NEW cell phone can cost from $150 to $500! What would you rather pay upfront? $50 or $500? Yeah, that's right, you would pay the $50. The reason why the cell phones are cheaper initially is because you sign a CONTRACT to get the cell phone at a lower price.

If you don't like having the insurance, GET RID OF IT. Then pay for your replacement phones at full price.

Or better yet. Take care of your cell phone and you won't have to worry about getting a replacement!

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sukmidic
pbg, US
Mar 18, 2010 10:18 am EDT

i have to admit...suk mi dik ### if i wanted your opinion i would have asked your wife and daughter what it was after our three way u ###!

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hippop
arden, US
Jan 14, 2010 7:05 pm EST

I gotta hand it to you, your attempt at conversation falls just under the 3 six packs limit for logic ...

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sukmidic
pbg, US
Aug 01, 2009 12:27 am EDT

and im sure you are stupid enough to think that mark up on cellphones isnt 100% like the store or the insurance company might be paying half of what they charge ifr that much and asurion just admitted to me over the phone that they deal in refurbished models as well. pop goes you head dumb as a stick that means you can drop another 25% off of that .now so you can understand me re re keep up now...a $500.00 phone after the overhead is $250.00 now refurb price $150.00 and you already said i pay $84.00 a year plus i have a $100.00 dollar deductablenow thats close to what 34 dollars for every unit replaced and there are quite a few claims issued daily..i dont think there hurting to much if you ask me.gawd i just wanna piss right in your eye i hate stupid people

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sukmidic
pbg, US
Aug 01, 2009 12:16 am EDT

you are a fricking ### no one is complaining about having insurance or paying the 5 a month.its the service we recieve and the way we are treated.you no doubt work for them and have your head up your butt as far as they do.you will keep seeing complaints untill we break down your doors and take the fight to the better bussiness bureu..what a tool! we pay top prices for top phones and top coverage we expect top treatment...this company provides 4th rate compliance at best!

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jessihoe
valinda, US
Jul 08, 2009 2:55 am EDT

ever think that maybe some ppl do try theyre hardest to keep theyre phone but are just accident phrone or ### things just seem to happen to them.!

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Darkclad
Somerset, US
Jun 23, 2009 6:43 pm EDT

An average car is worth 28000
An average car insurance is 1871 a year

That gives ratio 14.96525

An average new cell phone (without contract) is 300
Asurion insurance is 84 a year

That gives ratio 3.571

Does not take a rocket science to figure out their PROFIT !

Plus. I would never buy a car insurance with deductible of 4666.6777 !

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Asurion poor service/worthless insurance

I had Asurion's insurance covering my phone, which I got through Verizon. It was only 5 dollars a month, so at the time it didn't seem so bad. The time came where I had to use it, so I received a replacement phone, which I had to pay 50 dollars for. I received it within 2 days of calling; everything seemed fine.

The phone I received, however, was defective - it would shut off randomly.

Asurion said they would replace it, but mentioned right before they had finished the claim that if they found any damages on the phone that they would charge me up to $300 dollars. Fearing a charge that would have been more than I initially paid for the original phone, I told them about a small mark/dent that was on the plastic case covering the battery. It was there because I had to remove and replace the battery several times in order to get the phone working after it shut off, because it was defective. I attached a photo of the issue to this complaint (Not of the entire phone, just a super close up of the plastic case covering the battery with the dent in it)

They told me that because the phone was damaged, they couldn't take it back and I would have to pay another 50 dollars in order to get a new phone. I told them that was ridiculous, and that I shouldn't have to pay another $50 for a tiny mark on the back of a defective phone that they sent me, which was already defective. I told them I had already paid 5 dollars a month for over two years (120+ dollars) plus the 50 dollars I paid for the original claim and that they never really resolved because they sent me a defective phone. They told me there was nothing I could do unless I wanted to pay another 50 dollars.

So after that call, I was still upset about it so I called them back a few days later to cancel my service and leave a complaint. They already had a CEO complaint voicemail set up, in which you don't talk to anybody and nobody calls you back - you're pretty much leaving a message that'll probably get deleted.

The fact that they have a complaint box ready like that shows they know they're a big scam that'll steal at least $120 from you every 2 years, and they know they'll get away with it because in the end people continue to blindly purchase their insurance, while the CEO's bask in our money while ignoring their complaint voice mail box.

I've read several reports now that have had a similar problem as mine or worse. I think it's time that Asurion felt the effect of our society's powerful "word of mouth" function. Tell people not to get Asurion's phone insurance (which is offered through Verizon, Cingular and other major phone companies) and if you already have it, cancel it.

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Update by onemanhero
Apr 02, 2009 4:10 am EDT

The guy that I talked to from Asurion said they "test their phones" and "hope that there isn't anything wrong with them". Nice worth ethic, right?

Luckily for me, Verizon was kind enough to replace Asurion's defective, non-replaceable (through Asurion) phone without charge.

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Tam
Duluth, US
May 18, 2009 11:41 am EDT

What's The Point?!
What is the point of having insurance on a cellphone? My Blackberry was stolen a few days ago, so I did what any individual with insurance would do in this scenario. I called and the lady states "your phone will be there tomorrow" needless to say I just got it today and to top that off...Here's the good part, when I received the box, it was a brand new phone still in the original box, pop the box open, nice new shiny Blackberry, but guess what, when I called to activate the phone, Sprint tells me that the ESN number that is on the phone is already registered to another device! So guess who has to go another who knows how long without my Blackberry>ME! So I'm suuuuper pissed! Thanks ASSsurion! You guys blow!

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Anon A
Mobile, US
Apr 24, 2009 12:28 pm EDT

Cancel your phone insurance if you aren't happy. Then you can buy a NEW phone at the full retail price!

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mikey1
Nashville, US
Mar 31, 2009 4:48 pm EDT

this is the most useless thing to come up with my daughter broke her phone got another from them and the mic was bad ok got another and the dam thing fell apart the hinge come aprt in less than 10 minutes to hell with them and their refubished phones

Asurion Customer Reviews Overview

Asurion is a leading provider of device protection and support services. The company has received overwhelmingly positive reviews from customers who appreciate the company's fast and efficient service. Asurion's customer service team is highly praised for their helpfulness and responsiveness. Customers also appreciate the company's easy-to-use website and mobile app, which make it simple to file claims and track the status of repairs. Asurion's coverage options are also highly rated, with customers noting that the company offers comprehensive protection for a wide range of devices. Overall, Asurion is a top choice for anyone looking for reliable device protection and support services.

Asurion In-depth Review

Overview: Asurion is a leading provider of technology protection services in the industry. With a strong focus on customer satisfaction, Asurion offers a range of services to protect and support your devices. Asurion has established itself as a trusted name in the industry, with key statistics and facts highlighting their expertise and reliability.

Services Offered: Asurion offers a comprehensive range of services to meet the diverse needs of customers. From device protection plans to tech support and troubleshooting, Asurion covers it all. Their services benefit customers by providing peace of mind, ensuring their devices are protected and well-supported.

Customer Satisfaction: Asurion's commitment to customer satisfaction is evident in the positive customer reviews and ratings they receive. Customers appreciate the prompt and efficient customer service and support provided by Asurion. Their dedicated team ensures that customer concerns are addressed promptly and effectively.

Coverage and Availability: Asurion operates internationally, providing their services across various regions. Their extensive geographical coverage ensures that customers can access their services wherever they are located. Whether you are in the United States or abroad, Asurion is there to assist you.

Pricing and Plans: Asurion offers flexible pricing options and plans to suit different budgets and needs. Their pricing structure is transparent, allowing customers to choose the plan that best fits their requirements. By comparing the different pricing options, customers can find the best value for their money.

Claims Process: Filing a claim with Asurion is a straightforward process. They provide a step-by-step guide to help customers navigate through the claims process easily. Asurion's efficient claims process ensures that customers receive timely assistance and resolution for their device-related issues.

Warranty and Protection: Asurion offers comprehensive warranty and protection plans for various devices. Their warranties cover a wide range of damages and malfunctions, providing customers with peace of mind. However, it is important to review the coverage and limitations of their warranties to ensure they meet your specific needs.

Additional Benefits: In addition to their core services, Asurion provides customers with additional benefits and perks. These extras enhance the overall value of their services, offering customers added convenience and support. The value and usefulness of these additional benefits contribute to Asurion's appeal.

Industry Reputation: Asurion has built a strong reputation within the industry, earning the trust of customers and industry experts alike. Their commitment to excellence and customer satisfaction sets them apart from other companies in the same industry. Asurion's reputation speaks volumes about the quality of their services.

Company History and Experience: With a rich history and extensive experience in the industry, Asurion has established itself as a leader in technology protection services. Their expertise and longevity in the industry are a testament to their ability to adapt and meet the evolving needs of customers.

Technology and Innovation: Asurion leverages technology and innovation to enhance their services. They offer unique and cutting-edge features that set them apart from their competitors. Asurion's use of technology ensures that customers receive the most advanced and efficient solutions for their device-related issues.

Privacy and Security: Asurion prioritizes the privacy and security of customer data. They have robust measures in place to protect customer information and maintain confidentiality. Asurion's commitment to privacy and security instills confidence in customers, knowing that their personal data is in safe hands.

Partnerships and Affiliations: Asurion has established notable partnerships and affiliations within the industry. These partnerships benefit customers by providing access to additional resources and services. Asurion's collaborations with trusted brands enhance the overall customer experience.

Conclusion: Asurion is a reliable and customer-centric provider of technology protection services. With a wide range of services, transparent pricing, and efficient claims process, Asurion ensures that customers receive the support they need for their devices. Their industry reputation, commitment to innovation, and strong partnerships make them a top choice for customers seeking reliable device protection.

Final Recommendation: For those looking for comprehensive and reliable technology protection services, Asurion is highly recommended. Their commitment to customer satisfaction, extensive coverage, and innovative solutions make them a trusted partner in safeguarding your devices.

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Contact Asurion customer service

Phone numbers

+1 (615) 837-3000 +1 (866) 760-9079 More phone numbers

Website

www.asurion.com

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