I lost my phone. My insurance, which costs $5.00 per month plus a $50 deductible, was supposed to cover lost phones. So, I called Asurion. When the Asurion call center operator asked me when I lost my phone, I honestly told her I wasn't sure, but that I had contacted Verizon twice in the past month and was told the second time I needed to contact Asurion. She then asked if it was possible it had been more than 60 days since I lost my phone, to which I replied - "I'm not sure, it's possible". She told me "your contract requires you to call within 60 it's been less than 60 days, your claim is denied." I tried calling back to clarify my answer, but I had already been rejected.
Ultimately, I learned that if you file two claims of any kind within a year, your Asurion contract expires. When they do replace your broken or lost phone, they try to sell you accessories. And, over 60% of the replacement phones Asurion sends out are refurbished. In the case of a broken phone, by the time you pay your monthly fee, pay your deductible, and then send your broken phone to them so they can refurbish & re-issue it, you're essentially paying for the replacement phone. And, don't even think about asking for a newer model, even if your phone isn't being manufactured anymore.
On May 14, 2009. My cell was stolen/lost. I called Tmobile on that day to stop service, and I went to file police report that the phone was lost. I put in claim with Asurion. After a 24 review, they claim was denied because they said I turned service off on May 18, 2009, which was false. And on top of that, they stated the sim card was removed and placed in another phone, and whomever stole my phone had the same circle of friends because call were made. So what Im saying is paying for insurance is a waste of you time and a lost of additonal money. I was refunded back the number of months I paid the 5.99 from tmobile, but i received no discount for replacement phone. And I'm stuck, if i cancel the contract I will have a termnation fee. What a bogus company. I would never do business with either company again.
Asurion is the product warranty insurance company chosen by Verizon Wireless to handle claims for cell phones after manufacturer's warranty has ended.
After exhausting all alternatives with Verizon Wireless to remedy the problem I was having with my cell phone, I was told to contact Asurion for a replacement phone. Without an option to speak to a customer service rep, I spent about 20 minutes working through their automated system. Finally I was transferred to a real person to finalize the transaction only to be asked the same questions that I had addressed with the automated system. I stopped the customer service rep to ask why I had to answer the same questions for a second time. But before she answered me, I was told that they don't replace phones that are "malfunctioning". Only lost or physically damaged phones. Verizon Wireless needs to take responsibility for not informing customers about what their insurance company will cover and will not cover.
So now I'm trying to reach someone at Asurion about my experience with their service to explain to them that it is not okay to have a system set-up that wastes peoples' time without giving them an option to speak to a person.
The only thing great about Version Wireless is their coverage.
Customer Service is very very poor especial their stores. They lie more then a used car salesman. If you plan on doing one of their long term contracts you better get it writing take it home read it, RESEARCH THE FACTS online, and understand it. Luckily I got my phone threw my employer and their customer service was very good. Even they acknowledge the Version stores lie allot. Unfortunately when you have billing problems or any other problems Version online gives you the major runaround and their stores just flat out lie.
Asurion Insurance is a major ripe off. You pay so much a month and then $50 fee and they send a rebuilt substandard phone that breaks in less then two months. When you contact Version Wireless and Asurion about the problems they pretty much tell you to pay another $50 or go to hell. I know so many people who have had these problems. I guess Version Wireless and Asurion think their too big to fail.
Unfortunately AT&T, T-Mobile has similar problems. I hear good things about Alltel but they don’t cover my area. I recommend getting your phone from BestBuy and avoid contracts and fake insurance.
I had to deal with these people much more than I ever wanted to. First of all the replacement phone that they...
To all the people complaining about the insurance and the refurb phones they get, WHAT DO YOU EXPECT FOR $50?
A NEW cell phone can cost from $150 to $500! What would you rather pay upfront? $50 or $500? Yeah, that's right, you would pay the $50. The reason why the cell phones are cheaper initially is because you sign a CONTRACT to get the cell phone at a lower price.
If you don't like having the insurance, GET RID OF IT. Then pay for your replacement phones at full price.
Or better yet. Take care of your cell phone and you won't have to worry about getting a replacement!
I had Asurion's insurance covering my phone, which I got through Verizon. It was only 5 dollars a month, so at the time it didn't seem so bad. The time came where I had to use it, so I received a replacement phone, which I had to pay 50 dollars for. I received it within 2 days of calling; everything seemed fine.
The phone I received, however, was defective - it would shut off randomly.
Asurion said they would replace it, but mentioned right before they had finished the claim that if they found any damages on the phone that they would charge me up to $300 dollars. Fearing a charge that would have been more than I initially paid for the original phone, I told them about a small mark/dent that was on the plastic case covering the battery. It was there because I had to remove and replace the battery several times in order to get the phone working after it shut off, because it was defective. I attached a photo of the issue to this complaint (Not of the entire phone, just a super close up of the plastic case covering the battery with the dent in it)
They told me that because the phone was damaged, they couldn't take it back and I would have to pay another 50 dollars in order to get a new phone. I told them that was ridiculous, and that I shouldn't have to pay another $50 for a tiny mark on the back of a defective phone that they sent me, which was already defective. I told them I had already paid 5 dollars a month for over two years (120+ dollars) plus the 50 dollars I paid for the original claim and that they never really resolved because they sent me a defective phone. They told me there was nothing I could do unless I wanted to pay another 50 dollars.
So after that call, I was still upset about it so I called them back a few days later to cancel my service and leave a complaint. They already had a CEO complaint voicemail set up, in which you don't talk to anybody and nobody calls you back - you're pretty much leaving a message that'll probably get deleted.
The fact that they have a complaint box ready like that shows they know they're a big scam that'll steal at least $120 from you every 2 years, and they know they'll get away with it because in the end people continue to blindly purchase their insurance, while the CEO's bask in our money while ignoring their complaint voice mail box.
I've read several reports now that have had a similar problem as mine or worse. I think it's time that Asurion felt the effect of our society's powerful "word of mouth" function. Tell people not to get Asurion's phone insurance (which is offered through Verizon, Cingular and other major phone companies) and if you already have it, cancel it.
The warranty on replacement phones is worthless! In December 2008, I received a cell phone after filing a...
T-Mobile offers 3rd party insurance (Asurion) for lost or broken cell phones at a low cost of $5.99 per month. On Feb. 14, 2009 my cell phone was stolen. Feb. 15th I filed the claim with Asurion via the phone. At that time Asurion told me the phone was not in stock and I would be contacted when it was in stock (Blackberry Curve). The customer service rep couldn't even give me an indication if it would be re-stocked in days, weeks, or even months.
Feb. 20 again contacted Asurion to determine if the phone was in stock, it was, paid the $130 deductible via credit card and waited for the phone to arrive via UPS. Feb. 28th again contacted Asurion to check up on the shipping status since the phone had not arrived. Asurion said it did not ship and again processed the order so it would ship. March 9th again followed up with Asurion to check the shipping status of the phone. Again Asurion said it did not ship and again they processed the order to have the phone shipped.
I gave up and bought a new phone. The insurance is worthless because Asurion could not provide me with a replacement phone in a timely fashion. Who want's to wait over 20 days to get a replacement phone. My suggestion is do the research and pick a different cell phone insurance company. Worth paying slightly more to have better service.
Bought cell Phone from Verizonwireless and then added Insurance for 4.99 a month extra and then the Samsung would not hold a charge and after calling Asurion and they told us we had to pay the 50.00 deductable which was no problem and told we would get the same phone in replace of the bad one, they sent us a down grade of the more expensive one and we then upgraded thru Verizon to a new phone and now since we have had 2 claims in 1 year they have stopped our insurance for 1 year. I have given the phone to my grandson that is also on another Verizon plan but they will not let him put insurance on that phone either . They are saying that even tho the phone is not holding a charge that they cannot do anything about it since we gave it to him and it voided or warrenty!!!Now we have a worthless phone and Asurion will not stand behind their product in honoring us as a valued customer to at least work something out with us. Anyone that has this same problem I hope they work better with you and as far as Verizonwireless I hope they stop them from being their insurance company!!!
This company wanted to pull a fast one on me and sent me a phone that APPEARED to be the same but was clearly a cheaper and infierior model to the cell phone I had purchased. It wasn't even the electronics company that made the phones actual product! Do not use this company, its not worth the hastle that they put you through to obtain the phone. I would have rather bought a new cell at $200+ than had to have dealt with them. Its disgusting that in these economic times that something such as an insurance company would try to take your money to send you a "free" replacement which they lied about.
Well after I lost my phone I reported it stolen to verizon. Asurion sent me a brand new phone in one days time which was great, but not so great when I activated it and it didn't work. The phone didn't accept calls or txt messages and if i did recive any they were delayed by 2 to 3 hours. Not only did they screw me by this little incident that lasted about 3 days, but when i eventually found my old phone I wanted to put my service back on to it. Who would of known that Asurion was going to really make my life a living hell. They told me they couldn't take the phone off the stolen list intill the new one was sent back. This was fine I thought just send it back no big deal, so I did and once I did I realized I couldn't activate my old one for another day which made life hell even more cause I had importent calls to make. I flipped! Asurion is a terriable company with terrible coustomer service absoultly ###! I even tried to say hey can you just charge my credit card for the phone an just take the charge off when you recieve it, but no wouldn't that make sense and not screw there coustomers from being withut a phone during a very importent work day. I think Asurion needs to think about how they can help there coustomers cause if im a 18 years old with ideas that make sense for there company to do, then i dont know whats really up with Asurion besides there straight ### and can't help you with the smallest problem. ###!
I have had Assurion insurance on my wireless acount for two numbers with one carrier and two numbers on...
On 10/26/2008 I filed a claim with Asurion for a Nextel mobile phone that I lost. I was assured that the phone was in stock and would be shipped on promptly. I had to call their toll-free number because their website did not let me file a claim.
After the claim was filed I continued to check the claim status on their website which every day said 'Check back in 24 hours' so finally on 10/29/2008 I called the toll free number and I was assured my phone was shipped and I should get it that same day. When it did not arrive I called back on 10/30/2008 and was told that all the past agents had lied to me and the phone had NOT BEEN SHIPPED, it was backordered for '10-15 days.'
When I asked for the CEO by name I was sent to another department. I was finally told that I should purchase a new phone and I would be reimbursed in '2-4 weeks.' Now my problem is I have no way to trust a company that has already lied to me. I am in goodfaith going to do as the agent suggested but I want to let everyone know what this company's business practices are.
I bought my daughter a SideKick at TMobile in 7-08 for $350.00. I signed up for handset insurance at the same time, but wasn't given a written policy. The phone was lost on November 24, 2008. I informed TMobile of the loss and they transferred my call to their insurance carrier, Asurion. I told the agent at Asurion that my daughter had the phone in her backpack at school and the battery had died. Then, my daughter switched the SIM card to another phone until she could charge her SideKick when she came home. That same day the SideKick was lost. Asurion told me they would not replace the phone because "my insurance policy was on the SIM card, not the SideKick." The SIM card was temporarily in another phone. I told Asurion I would not buy insurance on a SIM card since SIM cards cost $15.00 to replace, however, SideKick's cost $350.00 to replace. At the time I signed up for insurance, TMobile's rep told me I was buying insurance to protect the phone. I had just filed a complaint with the FCC and will cross my fingers to see if the SideKick is ever replaced! What a rip-off!!!
In July of this year, my daughter damaged her cell phone while on vacation in Rhode Island. Asurion sent a new phone to my mother's address in RI. On our way to the airport July 26th, we dropped the pre-paid postage envelope with the pieces in the mail. On 9/10, I noticed a $ 175 charge from Asurion on my checking account. This caused 7 other transactions to overdrawl. I called for a refund which I received for the $175 but when I demanded compensation for the bounce fees they refused. In the mean time 6 more transaction overdrew due to the money going to overdraft fees. So I am out $455 for nothing. When we call we are put on hold for up to an hour each time and then put to a general mailbox.
Was told my phone was not in stock would be put on a waiting list may take 3, 4, 5 months they had no idea...
Don't ever subscribe for cell phone insurance unless maybe you paid $500 for your phone. Then again you can probably use the insurance thru your AmEX card and it would be better. It's not worth it with the monthly fees, the high deductible, the crappy replacement phones, and the lousy customer service.
The customer service reps are not very helpful and are misleading; they must make commission off how many phone calls they take. Twice, 2 months apart, I called them to cancel the insurance, not knowing or being told that I should cancel the insurance through T-mobile. Then they wouldn't acknowledge that I had even called. Selective admittance?? Now I'm responsible for those charges because I didn't cancel them before the end of the billing cycle!! How was I to know that the charges were going to be on the bill, until the bill was billed?! Then they can't give me credit! Bull XXXX! I was even nice to the reps.
I paid monthly premium and when phone went bad, I paid $85 deductable and got a used and barely working...
Very bad service, rude, rude customer service. Ordered a replacement phone, got a refurb (Junk), decided that I was better off upgrading to a new and better phone after wasting $5.00/month x24 months!!! What a waste only to get a junk phone!! So I return my refurb new phone takes them more than a month to credit my deductable $110.00, plus they took out 25.00 because they did not get my old phone that I was supposed to return after getting my replacement phone!!! What a headache! Until now I am still waiting for them to credit my $... Dont buy phone insurance!!! What a waste of money, esp if your dealing with asurion!!!