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Aspen Dental / billing practices

Owensboro, KY, United States Review updated:

As the mother of a dental assistant at the local Aspen Dental office, I was told that I was entitled to 2 free cleanings/year and discounts on other services. Believing this, I received a porcelain crown and paid the $454 charge at the time of the service in January 2011. My account balance was then zero as shown on their paperwork. In May 2011, I received a bill for $619.00. Their explanation was that they decided that the mother did not qualify as immediate family and I should not have received any discounts. I am now receiving mail from a bill collector.

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Comments

  • Li
      Feb 14, 2014

    had the same kind of billing issues and took all money from prepaid care credit card then took 4 months to process the bills to insurance, took over a year to get my money back

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