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Ashley Furniture / unethical service!

14202 N. Scottsdale Road#132Scottsdale, AZ, United States Review updated:
5
Contact information:
Phone: 480-812-4663

We own a new home that has been caught in the downward spiral of the housing bust! To help recoup some of our expenses, we decided to rent it furnished for Super Bowl week. Rents in our area, close to the stadium, were going for 10-15 thousand for the week... furnished!

Ashley Furniture knew exactly what we were doing and also what our time frame was. We purchased an entire home of furniture on October 19, 2007 and given a delivery date of November 24, 2007, not an approximate date! It was a confirmed date that would include a penalty of $39.99 to reschedule. At NO time were we advised that our furniture was 'custom' made and could take longer to arrive.

We could not take pictures for the internet until all furniture was in place. that was about 3 weeks prior to Super Bowl. By then, most visitors already had their reservations made. We were stuck with a fully furnished vacant home. Our 'tentative' new renters have agreed to leave the furniture in the home even though they DO NOT want it. They must now store their things and we will have 'used' furniture at the end of the lease.

We feel deceived by Ashley Furniture in many ways. They are not ethical.
Va
0

Comments

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Nu
  3rd of Apr, 2008
Agree Disagree 0 Votes
The people there work under fear. Many times they can't do what they should do (I'm talking supervisors) because they are afraid of their higher ups who may very well be dumber than they are. So, it's a culture of lies and stupidity there. The most easily understood concepts of efficiency, fairness, safety, integrity, go right out the window many times. They're more worried about the next quotas and profit charts then they are about your "American made" furniture that is partially from China.
Ja
  12th of Sep, 2008
Agree Disagree 0 Votes
I think you are wrong. You are placing blame on a company for some very poor business miscalculations on your part! You got stuck b/c you were trying to make a quick buck. and for Nutz's comment, you are nuttier than squirrel turds. Its furniture people! Not your passport back from Uganda.
There is a reason they are the largest furniture retailer in the US. There will always be outliers (you two). Take responsibility for your own actions. Ethics had nothing to do with the situation
B
  24th of Nov, 2008
Agree Disagree 0 Votes
Ashely Furniture is a joke...They don't honor there warranty and have poor quality leather...they make up stories and will not work with you...I'm talking about the store in goodyear, Az...I personally would like to sue them

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Ashley Furniture Industries Logo Ashley Furniture Industries
Customer Service
Overall Satisfaction Rating

293 Reviews
1 Ashley Way
Arcadia
WI
United States - 54612
+1 800 477 2222
+1 608 323 6139
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