First I went to Ashley for my furnitures need dues to the BBB symbol they poste on their website. I have also write a serious complaint to MD BBB about misleading and dishonest business practise using their symbol.
My wife and I visited Ashley Furnitures 2 weeks ago to buy some furnitures. The salesman, DJ, looked at me hesitating on buying their furnitures started to convinced us about their 90 days policy. He explained, that within 90 days if we can change our mind if we put 10% down.
After spending about 1 hr in this store and talking to DJ repeatedly about cancellation policy, DJ did not mentioned anything else but 2 things:
1. the 90 days policy:
10% down to hold the sale price for 90 days
The store is not ordering until we put down
50% or more
2. extended warranty:
DJ and the cashier keep selling us their
extended warranty eventhough we made it clear
repeatedly that we don't need it.
2 weeks later, I changed my mind, partly due to their products, price and numerous complaints about their services.
We proved to ourselve that those complaints we read over the internet were 100% right.
We were told that :
A. we have passed the 48 hrs refundable policy,
which was never mentioned during saling
B. 48 hrs non cancellation policy is NOT
explained during saling process AND is NOT
written ion our contract!
C. DJ also failed to disclosed about non-refund
able policy because he was busy selling the
D. On the phone he denied everything and threw
my called to a different person whom also '
intidated me with 30% restocking fee if I
cancel the order
The order is clearly has not been made as I
was told in the beginning that the order is
made ONLY when I put 50% or more down.
Noone in that store is willing to help or resolve
this issue honestly and professionally.
I know that we are in a bad economic state but should a company make profit by cheating, deceiving, lying, ripped off your right as customer? How can BBB allowed such company to display the symbol????
I'm NOT willing to spend my money to a company that have taken out the joy of my shopping away
even if I have to ruin my credit history!!!
I've an excellent credit history for 21 yrs and if because of this incidence my credit history is ruined, SO BE IT!!!
I strongly suggest everyone NOT to have anything to do with Ashley Furniture! You'd be better of sleeping in your floor!