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ASF International / billing policies

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ASF International
When we signed on to a year of tae kwon do for 2 people, we chose to be billed month by month. ASF sent us a coupon booklet for payment purposes. However, each month, well before the payment is due, they send us a bill with an extra $5.00 charge on it for their trouble, I suppose.

We have called them and tried to get their written policy on payments, but they refuse to give it to us. They say that their policy should be stated in our contract with our tae kwon do center. The contract for our school simply states that we are to follow the policy of the billing company. The billing company won't comply.

I guess I will be contacting the Colorado Attorney General's office.


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D  23rd of Mar, 2009 by 
Agree Disagree 0 Votes
The $5.00 Jennifer speaks of sounds like a manual billing fee. That fee can only be charged if it is stated in her contract with ATA. This fee is charged to individuals that are not set-up on an automated form of payment. Hence the name, "manual billing fee". If that clause is not in her contract she should contact ASF International's customer service department at 800-525-8967. She should then send a copy of her agreement for ASF Intarnational to review. If the clause is not in her agreement, those fees will be removed from her account.

Chris Peterson
Customer Relations Manager
ASF International
A  13th of Apr, 2009 by 
Agree Disagree 0 Votes
This guy Chris Peterson is an obvious ### clown.

He shows up on several web blogs trying to make it sound like ASF International aren't a bunch of crooks. The company has a Better Business Bureau (BBB) rating of C.

Their BBB accreditation expired on 4/3/2009 at which time there had been a total "627 complaints about this company in the last 36 months...", mostly for "Billing or Collection Issues", or "Contract Issues".

The BBB details are at URL:


If you're reading this because of billing or contract issues with ASF International, I stronglyurge you to contact your state's attorney general, and the attorney general's office of Colorado where ASF Intl is located.

These SOBs need to be shut down!
N  1st of Jun, 2009 by 
Agree Disagree 0 Votes
Absolutely, contact your state's attorney general. I would prefer that to happen. In the complaints that I answer from attorney general's offices, all of the facts come out and the issue is resolved.

As for our BBB acreditation, we cancelled our membership with them, and have chosen to not answer any complaints from them. Our priority is to resolve the issues with the consumers directly.

I don't know how much trust I would put in to somebody that posts here without using their real name and offers up personal insults.

Chris Peterson
Customer Relations Manager
ASF International
N  9th of Jul, 2009 by 
Agree Disagree 0 Votes
Chris Peterson,

Doesn't the simple fact that there are so many complaints to the General Attorney's office, the BBB and other sources compel you to see that your company's practices are wrong?
A  4th of Nov, 2009 by 
Agree Disagree 0 Votes
These people are a bunch of clowns. A $5 charge for sending a statement in the mail? What are they fricking nuts !!! They don't care what they are doing to people. And now one does anything.
N  12th of Nov, 2009 by 
Agree Disagree 0 Votes
ASF International deals with thousands of companies throughout the United States, Canada and Puerta Rico. Each company has it's own contract. We are not in control of most of these situations. The amount of complaints we receive are minimal compared to the size of the member base we service. People fail to realize that a contract is signed in these cases. Regardeing After Burner's comment on the amount of complaints we may have with Attorney General's offices; there has never been any action taken against ASF International. Why is that? It is because all of the "facts" regarding a member's obligation are confirmed. Regarding "K George's" comment on the $5 manual billing fee; That is not an ASF International fee. If we charge a manual billing fee it is because the Helath Club/Martial Arts Studio has a clause in their contract stating that a member is required to pay that fee if they are not on any form of an automated payment.

Chris Peterson
Customer Relations Manager
ASF International
N  4th of Jan, 2016 by 
Agree Disagree 0 Votes
ASF doesn't even keep copies of the contracts they enforce. They told me I am bound to a contract I signed. It took them days to produce the document - a document that has holes in it. But, that's not the purpose of this post. The point of this post is to point out that ASF claims ENFORCE contracts when they do not even know what the contract states! Not sure how that's legal. A company that plays such hard-nosed tactics should be required to keep copies of all contracts it is involved with.

ASF profits from raking the consumer over the coals. That's their mission. When you signup for a gym contract, karate contract, etc. ALWAYS ask if the company in charge of "billing" is ASF. If it is, walk away. Sign nothing. Give NO information about your social security number, your checking account, etc. ASF is a dirty business.

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640 Plaza Drive, Suite 300
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United States - 80129
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