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Asda - Walmart / diabolical customer service

1 Palace GroundsHamilton, Scotland, Strathclyde, United Kingdom Review updated:
Contact information:
Phone: +44 01698456700

Here is customer service for you, a wheelchair user was robbed of £50 of shopping while being forced to switch trolley due to it not being safe to use with a 10week old baby, yet despite the incident being caught on CCTV ASDA were not prepared to make even a good will gesture. It makes me sick that a company who prides themself on customer service and boasts £798m profit for 2009 can not see fit to reinburse the family instead the disabled woman was smirked at by the customer service manager much to the disgust of members of the public who looked on at the distess it had caused. Who is the disabled woman well it is me obviously, but this was meant to be an exercise at gaining confidence to going out and trying to lead as normal a life as possible.

I won't be shopping there again, no amount of money would put the damage done by this incident right in a whole host of levels, it goes beyond sick and as for the man and women who scuttled off with the goods what a charming example to set to your children robbing a disabled woman.

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Comments

  • Ho
      29th of Dec, 2010
    0 Votes

    I hadn't left the store, the security gaurd phoned the Police who didn't pick up their phone for all I know he could have been phoing god knows who, but never the less the Customer service manages response was disgusting to look down her nose smirking at a disabled woman who had been robbed no matter what that is not on add to that I suffer from agrophobia and took a horrific panic attack, the damage done has set me back so badly, I had to be sedated to leave my home for what was meant to be a confidence building exercise

  • Ho
      31st of Dec, 2010
    0 Votes

    this goes to show what robbing low life ### ASDA really are

    http://www.bbc.co.uk/blogs/watchdog/2010/11/asda_shopping.html#more

    A lot of disabled people use the online service and this goes to show just what they think of their disabled customers

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