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2.3 286 Reviews

Asda Stores Complaints Summary

91 Resolved
195 Unresolved
Our verdict: Engaging with Asda Stores, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Asda Stores reviews & complaints 286

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6:50 am EDT
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Asda Stores shocking experience with store manager

On the 15th Sept 2009 my partner who leaves in Blackburn decided to take me to ASDA where i always go for my full household shopping after picking my daughter up from school. My daughter and I leave in Bolton (great lever) near by this ASDA store. As my partner got told about the great offer about the Fairy washing liquid offer of "buy 2 for 1£", we used the opportunity to benefit from the great deal, so 1st we asked a member of staff what the purchase guidelines were and got told that 6 bottles per household were permitted, so my partner got 6 for his mother and i got 6 for myself, getting to the till we got dealt with a new cashier who was yet learning scanning items, so i explained to her that my partner was purchasing is 6 Fairy liquid bottles and i was separetely buying mine as we used 1 shopping trolley! so out of nowhere a "suposedly" manager butted in with absolutely no communication skills and even less costumer CARE skills ordered me rudely exactely this way "put all the items on the belt", i straight away answered to her" i was talking to the cashier!" she just walked OFF but no to far from us! while this first negative approach happened the cashier had already took transaction from my partner and started scanning the next costumer's items leaving me with still my Fairy liquid bottles on the side of the till so we quickly told her that she missed out on my shopping and she apologised and asked me to queue up again behind the costumer which we did! the awkward "manager" was stood near by with a body language "looking for troubles", so while we were queuing up she had sent a staff to order the cashier not to sell me my Fairy liquid bottles with no explainations!i then followed the saff while my partner and my daughter was still waiting at the till. I explained to that member of staff that my partner had bought his own Fairy liquid bottles and that i was going to purchase my own! and reinforced the fact that we were respecting the purchase guidelines of "6 bottles per household", she understood but needed consent from the bad mannered "manager" who straight away got into my conversation with that member of staff, , , so while i was kindely explaining to her what had gone on she again cut me right in what i was trying to say and got personal and treated me like a thief telling me rudely"i just saw you! you went through with YOUR PARTENER! i replied to her that wasnt the point!as i was trying again to reset what had happened she was just shutting me up!my partner witnessing her bad `behaviour walked straight towards us and asked what was the problem so she AGAIN recited the same lines...talking to us like thieves " you went through as partner..."I replied to her that she was being personal and PRESUMING for the sake of being awkward!as how she knew wether we were a couple or some other link!I couldnt beleive that we even had to "certify" that we were not even leaving together to purshase Fairy liquid bottles "pathetic", i that point i just could not take in what was happening, she was personal, descriminating towards us"..my partner wouldnt accept it and swore at the situation, thats when she grabbed the perfect occasion to make herself known by saying" right im not being sworn at, im calling the security guard and awww ya im aswell ringing the police" my partner replied to her "just do it what have i done" by then she made a big scene in the store asking the security gard to escort my partner outside the store, , i was having none of it but yet i tried again with a calm and controlled voice to tell her that from the biginning she was set minded to make problems with us out of anything as we just could not communicate with her and that her body language was reflecting it so well!another member of staff got next to her and said "at the end of the day your partner should have not swore" i replied to her that surely he should have not swore but what right she had to behave this way!but none of my words got listened to as they just kept saying"we ordering you to leave the store...WE ORDERING YOU TO LEAVE THE STORE...again and again! i was fuming then as the manager added" i will make sure your banned from the store", , walking away from her i pointed to her that i would shop again here even though she well put me OFF shopping in this ASDA which was so convenient to me>>>she added "WILL SEE". the only thing she had "managed" was making a scene! i still cant beleive how "DIABOLICAL" she was! ASDA advertise how cheap their products are but so is the costumer service. we still havent managed to reach anybody at ASDA head office in LEEDS as we tried to contact them straight after the unfair incident! something is sure i wont let this go without a complaint put against the store manager.
It affected me so bad that i couldnt even find my sleep over it as my brain would not stop playing continiously what had gone on!

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4:50 pm EDT
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Asda Stores policies

I wrote to ASDA to comment on what I considered was an unfair and illogical policy. They replied, ignoring most of the issues in my letter, saying that they HAD changed the policy concerned. Shortly after getting the reply I noted that they had not done anything. I approached the store manager, having received the reply and found that they had not provided the service I had commented on, only to be told that the policy HAD changed and that what I had experienced was a regrettable error. I then wrote back to their Customer Services, in Leeds, to express my concerns, disbelief and scepticism. To date I have not received a reply. When they read my second letter they probably rolled about laughing for a while whilst thinking do we give a damn?

I dared to challenge what looked like a blatant effort, on their part, to put financial concerns above customer service and their silence, so far, speaks volumes. As long as money keeps going into their pockets why should they worry about keeping their customers happy? Their web site (under "contact us") says that they want to hear comments in order to improve. In my experience they will hear but that is where it stops! The reply I received clearly stated that their policy had been changed in my favour and it hasn't!

That's one of the blessings of being in a non-regulated industry you have nobody (except your shareholders) to answer to. Their attitude appears to be one of "put up with it or shut up" & "if you don't like it tough" - we don't care!

Prove me wrong ASDA!

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11:52 am EDT
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Asda Stores shocking experience

The last straw was when I recieved my two fresh brocoli with maggots on. I called to complain (customer services in South Africa), was only offered a refund for the brocoli and told the store manager would call me back the next day. Which didn't happen. Still haven't heard a thing - that was four weeks ago. I did one more order with them to give them the benefit of the doubt - two exploded yoghurts (big pots) in a shopping bag with other bits and a week and a half later, they STILL haven't taken the money out of my account for the shopping. this is because, as the lovely South African lady said, with plenty of laughter and noise in the background, 'we reserve the right to take up to 16 days to debit your account'. So our budgeting is up the creek!

The customer service is diabolical - I know Asda is cheap but it's no excuse to have crap food.

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10:59 am EDT
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Asda Stores items marked half price but charged at full price

I visited your store today 26th july in bootle store no 5849, I was very disappointed as i went to purchase a jacket that was reduced at half price, when i went to the checkout to pay for the item it came up as full price, when i imformed your employee of this she made out that i was a liar, I told her that all the jackets were reduced and had labels on them to show that they were reduced.She just ingnored me and would not sell me the jacket a the half price, i left your store very upset as i was belittled as there were more customers behind me waiting to be served. I am a very valued customer as i spend a lot of money at this store between three to four hundred pounds a week if not more on food, toiletries, nappies and george clothing. I left your store very upset as you know that when you have items reduced at half price you have to sell them at that price because its breaking the law. I am at two minds weither i will shopp at any of your stores again, i only live 2 minutes walk form the bootle branch which is very handy for me, but if i have to i will go to other stores like tesco, iceland. yours sincerely Miss Mary H enry 10 GEMINI CLOSE BOOTLE L20 4TD

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tigger23
Liverpool, GB
Jul 26, 2009 4:49 pm EDT

so sorry to hear that, did u get the name of the person who served you? they should have called a manager over or someone in charge to clarify what has happened, if all the items had them stickers on and have not been reduced then its a mistake at the stores end and should infact be sold at the price what is advertised (half price) u can report this to customer services or speak to the manager of George clothing there. hope this helps

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5:41 pm EDT
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Asda Stores misleading signage

Who wouldn't be taken in by this supermarket's blatantly misleading signage? It's quite clear from the video that ANY 2 cans of these tomatoes cost £1. But in fact not one can shown is actually in this offer! How many shoppers have the time to check for scams like this at the chekouts? How much money must scams like this be making ASDA?

http://www.youtube.com/watch?v=i-sIOUV1o80

And as for their ingredients, check out http://news.bbc.co.uk/1/hi/england/cornwall/8109179.stm

That's ASDA mices!

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andrea widdison
, GB
Jul 31, 2009 6:53 pm EDT

yep not impressed with Asda...they seem to mislead...look at my comments on buying a bed from the asda web site! They offer a deal then after you have paid refuse to let you have it! That's Asda price ! Or NOT!

ComplaintsBoard
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5:58 pm EDT

Asda Stores Half where sausage rolls. Had a Vegetarian stamp on.

I purchased a box of 12 mini cheese and onion rolls from Asda Southgate bakery dept. I have been a vegetarian for over 25 years, and the rolls sported a V stamp ensuring me that no animal products had been used to make them. I ate one - for the first time in 25 years I have eaten meat, and my friend also a vegetarian, admittedly more staunch than myself on the issue, also consumed a sausage roll without realizing and once it was pointed out, was physically sick with
disgust.
I reported this abuse to the superstore to receive a pathetic apology and a £10 gift voucher as what they called a "goodwill gesture" from the head of the bakery when I had in fact written to the manager. I wrote back exclaiming my dissatisfaction with the so called compensation. Not only did I want conclusive assurance that this couldn't possibly happen again, but, I explained, would expect something little more significant than a £10 gift voucher to be offered to compensate with the distress that I had been caused in being duped into consuming animal offal for the first time in all these years.

A year ago the same store had refused to refund or exchange a TV we had purchased from them which wouldn't turn on when we got it home, because we hadn't kept the receipt. We had shopped there for the last 15yrs, all of the staff know us, and yet the manager had downright refused our plea. I wrote to the Asda Head Office about it and was told that on such circumstances it was down to the manager of the store to decide - so it is not just general policy. She just didn't want to let us have another TV.
So with the sausage roll incident, I suggested in a letter that if they wanted to make a goodwill gesture, could they please now replace the TV which they had origially refused to exchange.

I have recieved no reply. I wrote again anticipating that the letter had for some reason not been received. Still I was ignored.

I am a patron of The Vegetarian society' - I present awards for them at the Savoy once a year as I am a TV celebrity ( my stage name is Emma Wray - I used to be in 'Watching' and many other sit coms). I am wondering wether to take this further and use my contacts in the TV industry to bring attention to the despicable way I feel I have been treated. Obviously they think I will just go away, but I also think they'll wish they had settled for replacing the TV by the time I have had my say.

Yours

Gillian Wray

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Andy edge
, US
Jul 23, 2023 12:25 am EDT
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Sorry Asda you have just lost atleast £80 pw from me.

Sick of waiting around for bags to be given out.

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PuddleDuck9123
, US
Jun 17, 2023 3:09 pm EDT
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I bought 2 packs today for my four children and they where rock hard that my 6 year old hurt her tooth they were Burt and mostly not broken in half but looked as if they where cooked that way. My email is roxannelukey91@gmail.com for more information thanks Roxanne

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Maydaysue
London, GB
Dec 10, 2022 11:19 am EST
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I purchased the Christmas dvd Elf which is the brilliant advertising campaign this year.

It says it includes the dvd and a digital download, brilliant I thought!

However on opening the box the dvd is old stock because the digital download must be redeemed by 31/12/2019, oops!

Hoping you can help!

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Willowskye
, US
Sep 29, 2019 10:27 pm EDT
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I lost 15 items from my shopping list as Asda didn't complete my full order I now have to wait 5 days till I get my refund back totally disgraceful serive as Asda should know better to take care of us customers not trying to rip us off with our money ok our orders !

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Rob79
, GB
Jul 12, 2012 3:46 pm EDT

Brenda would have the supermarket apart!

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babyb
Hale, GB
Aug 28, 2009 6:02 am EDT

Yay, please do that I could also be called upon to inform you of the going's on inside ASDA. It stinks.

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