The cheese currtenly being sold, namely mild coloured cheddar, smart price is just like plastic, it will not melt when grilled or baked in oven. It did not used to be like this, infact it was excellent and very good quality, we ate quite a lot of it. Please can we have a return to the previous producers.
I have had two very difficult experiences with asda home delivery in one week. Firstly my order costing nearly £290 was not delivered on Monday 21st as booked. Instead we had to get up at 6.30 in the morning to take delivery. No one rang us to tell us they were not delivering. Today, however, was even more disgraceful. We were called at 4pm to tell us todays order would not be delivered. A driver had apparently resigned. . We had guests and arranged delivery over 3 weeks ago. We called the store and explained the situation. We were given another excuse that the van was 'stuck in snow.' It has not snowed in this area for 5 days. We have taken photos to prove that the roads are completely clear. The manager promised us delivery. We were called 2 hours later as apparently the bakery manager who was delivering it was being pulled out of a field by a tractor but would be with us soon! We were called an hour later as apparently the tractor driver had told the driver to not go near our house as it was too snowy but they were only 3 miles away. Ten minutes later we called the store and the driver had just returned back (a 40 minute journey away!) We said it was impossible as we were too far away. The night manager 'Clare' said the driver and his helper had just returned. She passed the phone to the driver's 'helper' who was extremely abusive to my husband. She said she had passed our house twice. My husband said the roads were clear and asked where they had been and if they had passed why they had not stopped. She said to another colleague, 'I'm not speaking to him!' and slammed down the phone. I called back. Clare answered and said she didn't know when I'd get my shopping as it was not her job. She told me to hang on and slammed the phone down on the desk. Colleagues in the background all laughed and a woman said, ' I'd just put the phone down on the f... cow!' A man replied, 'She's just an f... c...' I waited 10 minutes, 43 seconds for Clare to come back to the phone. When she did, she just picked up the phone, said hello, to which I repled hello and then she slammed the phone down. We called back and were told Clare was not available. We requested an appointment with the general manager in the morning but were told he would not be available.
I am left with no shopping from a £90 order and have been abused by asda 'professionals' The whole conversation was recorded by myself. I requested a response within 48 hours after which time I will contact trading standards and follow their advice.
on wednesday the 23rd december 2009 i took my two children one of whom one is disabled to asda to do my christmas shop. after shopping for 1 1/2 hours i got to the till, my shopping was put through the check out and i was informed that an item had been put through twice and the girl had to call a supervisor to do a void. the supervisor came, and so i thought, put through the void, i was then told my shopping came to £216.97. i knew i had only £207 in my account so i gave her £20 in cash and told her to take the remainder from my debit card. the supervisor then said quite loud in a busy shop you haven't got enough money, i wondered if my husband had taken some money from this account and gave a further £60 to the girl on the check out, the supervisor said she would go and sort out a problem at another till and come back. while she was gone the girl on the till said that the supervisor had made a mistake and not voided my shop but called for the money from my bank and then cancelled it hence there was now a hold on the money in my account. when the supervisor came back she insisted she had not made a mistake and that i could not afford the shopping, she took me, my two children and the two trolleys of food to consumer services, where once i explained what had happened she told me to ring my bank and ask them to release the hold on my funds so they could do the transaction again. i rang the bank and was told that asda had put the hold on my money but they could not release it. when i told customer services the woman there said that although they had a hold on my money because the transaction had been cancelled the hold would be released in two working days. as christmas day was on friday and monday was a bank holiday it would be days without any money and no shopping to show for it. when i pointed this out they said they were sorry but there was nothing they could do. i asked to speak to the manager who came to see me and said that she could only agree with what i had already been told. i said i had proof of who i was and where i lived and that as soon as the hold was lifted i promised i would return and pay for these goods. i was told that they could not do this, i asked what i should do for christmas with no food and no money to buy any and was told that although it was there mistake they could not help me. i did then ring my dad who came and paid for the shopping on his card, but he is a pensioner he needed the money as soon as possible for his standing orders at his bank. the next day i sold some jewellery and gave my dad the money back. on thursday 30th december asda still had not released the hold on my money so i rang head office and was told that they would log my complaint but could not get the money released any quicker and my problem was with the oldbury branch not them. i did however ring my bank and explain what had happened, and was told that due to the length of time the hold had been on they would release it, which they did. i am now sending both the oldbury branch and headoffice a letter of complaint, but judging by the way i was treated in the shop, and the phone conversation with head office i dont expect a responce. i am telling you my story because i am discusted with asda`s policies and had i not been able to call on anyone to help it would have ruined christmas for my family. i will certianly not be shopping there again
i was in asda bridgwater with my wife, we queued for grocery, and purchased a phone and two computer game...
you lot want shooting you have taken my daugthers money then cancelled her order after you took the money less than a week before christmas she has 2 some children no money and no food, its disgussting what you have done we will never shop in your shops again as long as we live your just thifes go stuff your shop where the sun dont shine
i had a delivery for christmas to my home address and the driver was very unsympathetic to my disability it was a very snowy and icy day and he jokingly asked me to help so i explained to him that i had an accident that left me unable to walk but i could stand his reply was you look ok to me.so i decided to show him the scar down my neck as awhile ago i had an accident due to someones stupidity and ended up paralyzed for 6 month and now i have to use a wheelchair and a scooter to get about.in reply to this he said he had a bigger scar than that and said he had had a heart bypass.i ended up telling him about my accident i dont know why i had to explain myself as it was nothing to do with him i was really upset when he went as ok he had had a not very nice opp but he wants to try being able to walk about one minute then not been able to get out into the country side that you love the next i think asda want to train there staff on better customer relations with the disabled im not sure if i will use asda again
i bought my son a workbench set for christmas which we let him have early which contains a retractable stanley knife which is plastic but it also does look like a real stanley knife my son yesterday where we are decorating my son picked up my partner real stanley knife thinking it was a toy. If this toy was to be left on the market what is saying that another child is not going to pick up the real thing and think it is a toy and seriously harm themselves it should be taken of the market
please do somthing about this
I have used asda home delivery service many times over the last two years purely for convenience not because they provide a good service, unlike other complaints asda have usually turned up at the arranged time however they havent managed on any occasion to bring everything i ordered. Based on the last two times i used them where they failed to bring a massive chunk of my order i will never be using them again.i had to ring the call centre six times, was cut off, lied to, and in the end we wrote off £35 of stuff, this time i have already waited in for a day and a half for re delivery which im pretty sure will never happen. asda have the most horrendous useless customer service department i have ever seen, dont waste your time using home delivery it will cause you ten times more hassle in the long run.
Today I went up to my local Asda's customer service in order to get my Asda Mobile's content block lifted, as I couldn't confirm my identity over the phone due to not having a credit card. The person serving simply told me that they wouldn't deal with such a problem because she "doesn't know anything about mobile phones". So I got sent to the media desk, who told me they know what needs to be done, but it needs to be done on customer services as they don't have an outside line. Back at customer services I'm told I have to wait until the next day to get it lifted as she needs to wait for the media manager! This is complete laziness. All that needed to be done was for the person serving to make a phone call to confirm my age. That was all. I called up Asda mobile (who by the way are brilliant - I highly recommend them as a phone company) and they told me exactly what I thought - they just need to call them and confirm my age.
So I go back in and ask (not demand, just ask) to see a manager, who finally tells the useless person serving me to call up the number I've been telling them to call all this time. With a disgruntled look she does it, not making eye contact with me at all for the two minutes I was standing there, or letting me know what was going on. Finally, after about 15 minutes of walking around different departments and making phone calls out of MY OWN CREDIT, I get a text saying the content filter has been lifted. After that, the person says "done", puts down the phone and continues to ignore me, as if accepting defeat in a battle, with no apology for not doing her job and providing me a service that she should have.
The point is I didn't argue in all of this, I just told the person what to do and they refused to do it - it took manager authorisation to make a PHONE CALL to ONE OF THEIR OWN INTERNAL COMPANIES.
The attitude stank. I work in customer services myself and I do everything I possibly can to find out information for a customer; even if I don't know the answer I try to find out on my own or at least ask someone else. She did neither of these, and said because she didn't know and had never done it before she couldn't do it. I'm very irritated by this, and frankly the staff need to be taught to listen to the customer as I had been 100% correct in what I had said. It would have been quicker if they gave me their in-store phone and let do it myself!
i bought a hsm advent calendar and a in the night garden one for my two children.we decided to open them...
I recently obtained a pair og spectacles from the optitions In Asda Store, I had them approx 3-4 weeks wen...
Visiting Asda store at Telford town centre i was amazed to se shelves empty. Asked a sales assistant why she said stock for christmas. when i finished my shop, i had to go to Sainsburys to finish my shop. Where i will do my shopping from now on.All you seem to get from Asda is promises they dont keep. For instance i took a joint of meat back and they said they would send a gift voucher, went and saw them, more promises and nothing. I have shopped at Asda for years but not any more.
Here's why I'm never using Asda home delivery again:
My girlfriend and I had a delivery booked for Tuesday evening (3rd Nov), between 7 and 9pm, which we were looking forward to because the cupboard was bare. It got to 9pm and as we had heard nothing at all from Asda, I called the helpline, and spoke to a very helpful person in South Africa who said he would call the store in Colindale to find out what was going on and get back to me within 10 mins. About half an hour later, after hearing nothing, I called again. I spoke to a different person who said the same thing as the first. This time, he did call back to say that the driver was "nearly there". After another 20 mins or so, I called the helpline again, but as it was now after 10pm, it had closed. We had no delivery, and overcome by hunger, had a late supper of plain boiled rice and soy sauce. It wasn't bad, but wasn't the prawn stir fry we anticipated.
The next morning, I called and spoke to someone in South Africa again. He asked me if I'd be in that evening and I said, yes, between 6:30pm and 7:30pm only. I got a call back to say that all was well, and that the Colindale store would make the delivery between 6:30pm and 7:30pm. Apparently, the driver had tried to call the previous night because he was "lost", but didn't get an answer so went back to the store. I find this hard to believe as I was sat next to my phone all evening. He certainly didn't leave a message with a number to call back on, which would've been the blindingly obvious thing to do if someone doesn't answer their phone on the first try. But, like I say - there was no call, no missed call and no message.
Anyway, by 7:30pm that evening, I was on the phone again to someone else in South Africa asking where my delivery was and complaining again about yet again being let down. She called back about 10 mins later to tell me that she couldn't find out what the problem was because they "keep hanging up the phone on me at the Colindale store". I told her I had to leave. She asked if she could re-arrange for the next evening. I reluctantly agreed. I then told her that I would really appreciate a call from either the Colindale store or the driver to explain what had been going on and why they had failed yet again to make the delivery. I then got a phone call from a different person in the call centre about 20 mins later. She told me that she was calling to re-book my delivery, but that the next available delivery slot would be on Saturday. I told her to forget about it. She asked me in a disapproving tone if I was really going to cancel the order. "Yes", I said.
I've complained on the phone and via email to Asda and - needless to say - have heard nothing back. The only apologies I've got are from the poor people in the help centre in South Africa who seem as mucked around as we do. I don't consider it acceptable that me and my girlfriend have had two consecutive evenings ruined by waiting for a delivery that never comes and numerous calls back and forth to South Africa. We will obviously never use Asda again, and let our friends and family know about our experience, but I still feel owed an apology for massive time wasting involved. The arrogance of the Colindale store is quite breathtaking - they couldn't even be bothered to let us know the delivery would be late, let alone that it was never going to show up, for two days running.
Recently i was involved in a car accident...run over by a young man, who wasn`t looking..he broke my foot.
I also then had to undergo intensive dental treatments...
I have a chronic ongoing condition, that makes travelling difficult., .walking extremely painful, and subsequently don`t shop personally very often.
However, coming online, and looking at your shop, and its offers ., i decided, as i could only eat soft foods, and you had an offer for my favourite BEn&jerrys icecream, to come down (I live in BOgnor Regis), and stock up, and take a look at what else you had at a good price.
The first place i made for, was obviously the frozen dept...determined to get my (only) edible foods right now, i intended to stock up..
Before leaving, i checked online, that HAvent supermarket Asda, was partaking in this offer...it was confirmed it did.
You can imagine my upset, and annoyance, therefore, on going to purchase said icecream...(2 for 3£), i noticed they were infact 3£ EACH~~~~dearer than SAINSBURYS...Whic h would have been a 10 min trip!
What i couldn`t believe, was on taking this up with a manager, being told, if i went HOME and purchased this product ONLINE~~~It would not only come from the HAVANT STORE~~~BUT I`D ALSO RECEIVE THE ADVERTISED OFFER!
I went home..dissapointed..tired, in pain...(you also have NO seating for disabled people)...And MINUS my icecream!
Having not eaten for 4 weeks...apart from yoghurt..ugh!..I had to write and voice my complaints!
I sincerely hope this isn`t an example of how you treat your customers!
Yours sincerely, SJ Joyce..(mrs).
I suffer with sight problems i approched the help desk of my local store to ask for help filling in a lottery ticket and was refused in a nasty manner. i made a complaint to the head office in leeds and was given an apology. i was then contacted by the store manager and given another apology and invited into the store were she helped with my lottery ticket and told me she had spoke to the member of staff in question i left the store happy that my complaint had been dealt with. however i have been back into store today and when i approached the counter two members off staff were talking about me that i was the one who had made a complaint and i left the store and came home very distressed. i feel that i am being disgrimanated against because of my health problems and now dont feel comfortable in going back into the store were i normally do my weekly shopping. i have shopped in the same store for several years and did not expect to be treated in this way. i feel it may be best to start shopping at a different store and i am now to embarassed to go back in.
I was given a Gift voucher to purchase an on-line item.
When the gift card was purchased in store the question "can this be used on -line" was specifically asked and was told "yes".
However, with several trips into the store and several contact numbers given, no gift vouchers can be used on-line.
Although the store still have no idea of this and are selling Gift cards with the promise that items can be purchased from their on-line store.
Not even the store manager is aware that items cannot be purshed this way.
I was told by one of the many people i spoke to overthe phone that " ASDA and ASDA Direct are separeat and therefore the store may not be aware of our procedure. This is not good enough! Now i am stuck with a useless gift card, as it was given to me to buy a specific item.
I am appalled that no-one in the store has any knowledge of what can be purchased and how.
And am appalled i was left with several numbers to find out for myself rather than a single member of staff helping! Is it not their moto "happy to help"?
I will no longer be shopping with ASDA and am shocked with their lack of knowleged and communication.
i went into the edmonton asda store today to get some wellingto n boots and shoes for my two little...
On the 15th Sept 2009 my partner who leaves in Blackburn decided to take me to ASDA where i always go for my full household shopping after picking my daughter up from school. My daughter and I leave in Bolton (great lever) near by this ASDA store. As my partner got told about the great offer about the Fairy washing liquid offer of "buy 2 for 1£", we used the opportunity to benefit from the great deal, so 1st we asked a member of staff what the purchase guidelines were and got told that 6 bottles per household were permitted, so my partner got 6 for his mother and i got 6 for myself, getting to the till we got dealt with a new cashier who was yet learning scanning items, so i explained to her that my partner was purchasing is 6 Fairy liquid bottles and i was separetely buying mine as we used 1 shopping trolley! so out of nowhere a "suposedly" manager butted in with absolutely no communication skills and even less costumer CARE skills ordered me rudely exactely this way "put all the items on the belt", i straight away answered to her" i was talking to the cashier!" she just walked OFF but no to far from us!!! while this first negative approach happened the cashier had already took transaction from my partner and started scanning the next costumer's items leaving me with still my Fairy liquid bottles on the side of the till so we quickly told her that she missed out on my shopping and she apologised and asked me to queue up again behind the costumer which we did! the awkward "manager" was stood near by with a body language "looking for troubles", so while we were queuing up she had sent a staff to order the cashier not to sell me my Fairy liquid bottles with no explainations!!!i then followed the saff while my partner and my daughter was still waiting at the till. I explained to that member of staff that my partner had bought his own Fairy liquid bottles and that i was going to purchase my own!!! and reinforced the fact that we were respecting the purchase guidelines of "6 bottles per household", she understood but needed consent from the bad mannered "manager" who straight away got into my conversation with that member of staff, , , so while i was kindely explaining to her what had gone on she again cut me right in what i was trying to say and got personal and treated me like a thief telling me rudely"i just saw you! you went through with YOUR PARTENER! i replied to her that wasnt the point!!!as i was trying again to reset what had happened she was just shutting me up!!!my partner witnessing her bad `behaviour walked straight towards us and asked what was the problem so she AGAIN recited the same lines...talking to us like thieves " you went through as partner..."I replied to her that she was being personal and PRESUMING for the sake of being awkward!!!as how she knew wether we were a couple or some other link!!!I couldnt beleive that we even had to "certify" that we were not even leaving together to purshase Fairy liquid bottles "pathetic", i that point i just could not take in what was happening, she was personal, descriminating towards us"..my partner wouldnt accept it and swore at the situation, thats when she grabbed the perfect occasion to make herself known by saying" right im not being sworn at, im calling the security guard and awww ya im aswell ringing the police" my partner replied to her "just do it what have i done" by then she made a big scene in the store asking the security gard to escort my partner outside the store, , i was having none of it but yet i tried again with a calm and controlled voice to tell her that from the biginning she was set minded to make problems with us out of anything as we just could not communicate with her and that her body language was reflecting it so well!!!another member of staff got next to her and said "at the end of the day your partner should have not swore" i replied to her that surely he should have not swore but what right she had to behave this way!!!but none of my words got listened to as they just kept saying"we ordering you to leave the store...WE ORDERING YOU TO LEAVE THE STORE...again and again! i was fuming then as the manager added" i will make sure your banned from the store", , walking away from her i pointed to her that i would shop again here even though she well put me OFF shopping in this ASDA which was so convenient to me>>>she added "WILL SEE". the only thing she had "managed" was making a scene! i still cant beleive how "DIABOLICAL" she was! ASDA advertise how cheap their products are but so is the costumer service. we still havent managed to reach anybody at ASDA head office in LEEDS as we tried to contact them straight after the unfair incident! something is sure i wont let this go without a complaint put against the store manager.
It affected me so bad that i couldnt even find my sleep over it as my brain would not stop playing continiously what had gone on!!!
I wrote to ASDA to comment on what I considered was an unfair and illogical policy. They replied, ignoring most of the issues in my letter, saying that they HAD changed the policy concerned. Shortly after getting the reply I noted that they had not done anything. I approached the store manager, having received the reply and found that they had not provided the service I had commented on, only to be told that the policy HAD changed and that what I had experienced was a regrettable error. I then wrote back to their Customer Services, in Leeds, to express my concerns, disbelief and scepticism. To date I have not received a reply. When they read my second letter they probably rolled about laughing for a while whilst thinking do we give a damn?
I dared to challenge what looked like a blatant effort, on their part, to put financial concerns above customer service and their silence, so far, speaks volumes. As long as money keeps going into their pockets why should they worry about keeping their customers happy? Their web site (under "contact us") says that they want to hear comments in order to improve. In my experience they will hear but that is where it stops!!! The reply I received clearly stated that their policy had been changed in my favour and it hasn't!!
That's one of the blessings of being in a non-regulated industry you have nobody (except your shareholders) to answer to. Their attitude appears to be one of "put up with it or shut up" & "if you don't like it tough" - we don't care!!
Prove me wrong ASDA!
The last straw was when I recieved my two fresh brocoli with maggots on. I called to complain (customer services in South Africa), was only offered a refund for the brocoli and told the store manager would call me back the next day. Which didn't happen. Still haven't heard a thing - that was four weeks ago. I did one more order with them to give them the benefit of the doubt - two exploded yoghurts (big pots) in a shopping bag with other bits and a week and a half later, they STILL haven't taken the money out of my account for the shopping. this is because, as the lovely South African lady said, with plenty of laughter and noise in the background, 'we reserve the right to take up to 16 days to debit your account'. So our budgeting is up the creek!
The customer service is diabolical - I know Asda is cheap but it's no excuse to have crap food.