Arise Virtual Solutions / Refund
After several days of trying to connect to a live person via the Internet, looking for corporate number, etc, I was redirected to the Arise portal platform where after several minutes of waiting I was connected to a live chat. On 3/14/2017, I spoke with the Virtual chat agent Stephanie. I reported that I would like a refund for a certification class that I had paid for previously, intuit, Video.
During the instructional time I was served jury duty, I notified the trainer and my IBO. The trainer then informed me that the class is 100% participation or I will not be certified. I then notified my IBO ( McGhee & Associates) I explained the issue and she then contacted the instructor and advised her to work with me. In turn, the instructor stated she would work with me however the client she services requires 100% participation. I then interjected, that this absence is no cause of mine, but the law.
Needless to say, I served three days jury duty received my certificate and now was looking for a refund. In between time, I did receive an email from Arise stating I had been dropped from the class.
Unfortunately, I was not afforded a refund the only exception is death with proof and you will receive a voucher. How can you deny a refund form a mandate that is out of the CSP's control. I will seek some legal advice. I notice Arise has several warranted complaints. We may need to come together and issue a class action suit.
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