Anydesk Americas
Reviews and Complaints

This product is easy to use, and the pricing seems fare for what you get, I'm glad they are in the states now as the support sometimes takes a while to get back to you. So far for the price I am very happy with the product!

Anydesk is the worst software and company you can ever deal with. I will never buy anything from them or even recommend them to anyone. Products are not that good but the company and customer service sucks big time. AnyDesk is the worst, please be careful dealing with this people.

They took over my computer and all my private info. They're writing reviews for me like I'm a satisfied customer, and you can tell because they used my old name in the review ratings. I haven't used that name in almost 9 years. I'm married and still am. These scammers have taken control of my computer, making changes while I'm in the middle of writing or searching. They've installed some program that I can't uninstall. I'm really angry at this company called "Anydesk." They're scammers and identity thieves. Please, someone, help me!

This company said they were connected to Geek Squad, but I never had a Geek Squad membership. Today, on July 9, I got an email asking me to renew my GeekSquad membership for $249. Steve told me I needed to let them access my computer to fill out a cancellation form. Steve was really mean, so I asked for a supervisor named Donald Baker. He was just as rude. When I refused to give my bank info, Mr. Baker called me a dumb *** and hung up. I contacted Best Buy and they told me to bring my computer in right away. Just a warning, be careful with this company.

This company, Anydesk Americas, Inc., is not one I would do business with again. I decided not to renew my subscription to Anydesk, but they are trying to make me continue and even threatening me to pay for something I'm not using. They even attempted to charge me using a credit card that I had already cancelled, which is fraudulent behavior just to get money from me. I will never use this company's product again. I would strongly advise any IT person to steer clear of them. I used their product for a year but hardly used it, so I chose not to renew due to the cost. However, they have been sending me threatening letters and demanding payment or else they will send me to collections. I have uninstalled their software and will never use it again, nor will I use any other software product that this company produces or recommends.

I had AnyDesk Subscription over 2 years ago and I had canceled, but they keep billing me every single year. Subscriptions are supposed to be annually, not a life sentence. Now they are still billing me 2 years later.

I got charged for a subscription I didn't even use, even though I asked them to cancel it multiple times. Here's their response after my third attempt to cancel: "We're sorry to hear that you want to cancel your subscription. But we can't do it when you want. According to our terms and conditions (§15.2), you need to give us at least 3 months' notice. So you should have asked on 18.06.2021 at the latest. But you missed that 90-day deadline. Your contract ends on 18.09.2022. Please pay the invoice."

I bought this Anydesk thing and used it for like a whole year. But it didn't do what I wanted, so I decided to cancel it in January 2022. Then, on January 25th, 2022, I got an email from some guy named Hansen I. Customer Success Manager AnyDesk Software GmbH Türlenstraße *** Stuttgart, Germany. He said he got my cancellation request and was bummed to see me go. But guess what? On May 31st, 2022, they charged me for another year of this service. I emailed the billing address to complain, but they said they don't do emails anymore and I had to fill out some online form. So I did that, but got no response. I've been trying to call their USA Phone number a bunch of times, but no one ever picks up and they don't even bother with the voicemails.

AnyDesk got this software thing where you can get into other people's computers from far away. I started using AnyDesk on 6/3. Then on May 21, I went on their website and asked them to cancel my contract. They had this option to cancel within 14 days, so I picked that one. The next day, May 22, they sent me an email saying they got my request. But guess what? They didn't want to cancel my contract and instead sent me a new bill for $129 for another whole year. Their people told me that I gotta give them a 90-day notice if I wanna cancel, and that the 14-day thing only works for new customers. I think this is some sneaky business where they trap you in a contract and make it hard to get out. I just want them to cancel this new contract and close my account.

Like many other complaints about their billing practice, AnyDesk is very shady and doesn't follow the law when it comes to automatic subscription renewals. I canceled, but they keep sending emails and notices to pay for a service that I don't use and canceled. I emailed many times, but no response, just more overdue notices. I want the company to stop sending harassing overdue invoice emails. According to the California Automatic Purchase Renewals Law, Anydesk didn't send any notice of automatic renewal. They also didn't clearly and conspicuously disclose the automatic renewal process.

I talked to this guy named William Z. from AnyDesk Americas, Inc. through chat and email on 6/3. He said he'd send me a quote and info for a 14-day trial of their software. I got the quote, but no trial info. Then, on 6/20, they sent me a notice saying I owe them $128.30 for their software. I emailed them back, saying I never signed up and asked them to cancel my account 'cause it was a mistake. But they never replied. On 8/5, I got a letter saying if I don't pay or reply by 8/7, they'll send my account to collections. So, I called and emailed them on 8/5, and on 8/6, they finally confirmed the cancellation. But guess what? On 8/20, I got a letter from some collection agency saying I still owe AnyDesk $128.30. Can you believe it?

AnyDesk is breaking the law in Florida by not telling customers about the contract renewal deadline in advance. They keep referring to their terms, saying that you have to cancel 90 days before the contract renews, but they don't let customers know beforehand. According to Florida state law (http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&Search_String=&URL=0500-0599/0501/Sections/0501.165.html): (2) - 'SERVICE CONTRACTS WITH AUTOMATIC RENEWAL PROVISIONS.- (a) - 'Any seller that sells, leases, or offers to sell or lease any service to a consumer pursuant to a service contract that has an automatic renewal provision, unless the consumer cancels that contract, shall disclose the automatic renewal provision clearly and conspicuously in the contract or contract offer. (b) - 'Any seller that sells or offers to sell any service to a consumer pursuant to a service contract the term of which is a specified period of 12 months or more and that automatically renews for a specified period of more than 1 month, unless the consumer cancels the contract, shall provide the consumer with written or electronic notification of the automatic renewal provision. Notification shall be provided to the consumer no less than 30 days or no more than 60 days before the cancellation deadline pursuant to the automatic renewal provision. Such notification shall disclose clearly and conspicuously: 1. - 'That unless the consumer cancels the contract the contract will automatically renew. 2. - 'Methods by which the consumer may obtain details of the automatic renewal provision and cancellation procedure, whether by contacting the seller at a specified telephone number or address, by referring to the contract, or by any other method. THEY ARE NOT NOTIFYING CUSTOMERS EITHER VIA WRITTEN OR ELECTRONIC NOTIFICATION BEFORE THE DEADLINE AS REQUIRED.

I signed up for their services in April , but it didn't work because they never sent the link or whatever I needed. I asked for help many times, but no one ever responded, so I told them to cancel in May because they weren't providing the services they agreed to. Now they're saying I have an outstanding bill going to collections. I have copies of my cancellation attempts, but their latest email tells me to fill out an online form that doesn't exist. They don't provide any phone contact info or another email address. They told me to log into my "portal," but I don't have an account, so I don't have a portal. What do I do now? Why are they coming after me for collections? I've tried to cancel many times, and I even have an email accepting my cancellation. How is it legal to keep someone locked into a service they're not providing for a year after they request to cancel? I've never used their service because they didn't hold up their end of the agreement, so they haven't lost anything. Why do they keep bothering me?