Arise Virtual Solutions

http://www.ratracerebellion.com/ is the website you are looking for

I am sorry to hear you had such a negative experience. Did you triple check that your work PC met the minimum requirements? I thought mind did and after a PC scan, was told that it did not meet. I had Google Chrome and the wrong version of Java. Once I was able to fix, my tech issues were resolved.

Unfortunately, for any tech issue, you have to go to live support. Folks in chat will not be able to assist you. While I agree that your time is important, so is everyone else’s time. While not your ideal answer, it was still an answer none the less.

In any event, I hope you find something that will work out better for you.

You have to incorporate to be a part of Arise (fees, time and paperwork). You have to pay for your background check (fees), a fee is taken out of every check (fee), you pay for your own training (fee and time) which is very expensive and nonrefundable and if you change your mind about a program, it counts against you and you are blocked from other programs (fee, time, loss opportunity). If you keep your head low and you stay out of trouble and dont ask too many questions like, (why did I get pay $22hr with benefits for this same job in the real world and your are paying $7.50hr minus the bi-weekly fee (severely reduced pay) for the same job with NO benefits except, well you get to work from home so this novelty should satisfy you to all ends and justify whatever they want to do with you. When you finally get through training take the time and examine your contract. They will tell you to hurry up and sign it even though there are many blank lines where your promised compensation should be. You have to scavenger for your work hours; if you dont show up on time when they put out the scheduled time slots you would be out of work for that week or have to constantly monitor the schedules hoping that someone lets something go(loss opportunity). And lets not forget about technical issues that you loose time and money on. When you add up the fees, time, paperwork, and loss of opportunities you might as well find another work at home company or work for McDonalds. Many of these "legitimate" work at home companies are simply looking for desperate people who need a job and find all types of immoral loopholes to take advantage of them. If you dont make it, of course your fault because you didnt read the fine print.

You guys must just be failures at life...arise is the great if you treat it the same as you would a traditional job but the problem for you "whiners" is you obviously dont...and did you ever think maybe your "computer, your house, your electricity, your internet service, your dedicated phone line, pay arise fees" are all tax deductible...let me stoop to kindergarten level, that is your taxes...and on top of that would you go back to work for mcdonalds who agress to put you back on minimum wage for $7.55/hr (which doesnt already have taxes taken out), and say i make below minimum wage because they havent taken taxes out?...didnt think so smarts...its all in perspective...i dont even work for arise and never will but I have a daughter that does and it works out great for her situation. If your not above kindergarten comprehension level then arise will be a nightmare for you and you should stick to lower class opportunities...

Mieke, it’s so obvious that you are part of Arise Corporate and not just a simple agent on the phone. You’ve gone out of you way to post on every other forum out there for Arise.

Yes, class cost may have gone down, it doesn’t mean you still have to pay $100+ to get into a class, go on training for 2-4 weeks 4 hrs a day with no pay, and if you fail the exam you’re our of your money and time. Plus, if you are paying for a class you’re supposed to get trained correctly. I have a good friend who just got certified for Intuit a couple of months ago, the training class didn’t prepare him to service that client. He’s sooo lost. I sit with him sometime when servicing and people are asking the most basic questions on the chat because they didn’t get trained properly. On top of that the chat PF are not trained either and all they do is send them (the agents) to the ASD. Come on, they all paid for training and no one know a thing. Also, for what he said, many failed the exam at the end of the certification, so there you go again with people paying for nothing.

About the costs. Let’s say you pay $150.00 for a class and 4 weeks later you pass the exam. You start working making 8-9 per hr, and don’t tell me they make more because unless you are on sales 8-9 is what the agreement says ($8.00 home depot for example). You have to put your computer, your house, your electricity, your internet service, your dedicated phone line, pay arise fees. Without deducting any taxes you are already at under $6.00 per hr. Plus as I commented on a different forum, Arise is not recording hrs properly so you don’t get paid correctly. If you work time over your scheduled 20 or 40 hrs per week because the call or chat went over, they don’t pay you for it. So at the end of any given week you may have worked total 50 hrs and get paid for 45-47 and this happens all the time. Good luck with opening a ticket or trying to call someone to explain it.

I disagree with the complaint as well as with vibora. The costs for certification have gone down in the last few years; it is not a fair statement to say they have increased.

Not all clients have a weekend commitment. It is also important to note that we are told of any specific hour requirements before we even enroll in the class. So, if you can not or do not want to service hours on the weekend, do not sign up for the client. You have no ground to complain about the hours after you agreed to service them… that just makes no sense.

Most agents do not earn less than $10 per hour.. that is just inaccurate. While the people you see posting inaccuracies on various internet sites will tell you this… it is just not true. If the complainers spent even half the amount of time working on perforce as they do complaining, they would be making well over $14/ hour, IMO.

Willow was not a great company to work for; it was good at best. It was plagued with cliques, preferential treatment and I am glad that this does not occur anymore. Granted, it has gotten impersonal… but this is a business and to be honest, I have all of the friends I need and am not looking for anymore, so it does not bother me.

Vibora- I wish you the best in finding something you like a bit better. However, for me, I am quite content and have no intentions of leaving.

I agree with most of the complain.

The classes Arise offers are expensive in time and money, and the rules are changed later. Disney is a bad client to work for, so is Sears. Most clients require hours on weekend, so if you are a parent who wants to work while the children are at school and have your weekends free, this is not the company for you. Also, I know of several agents who have paid for classes and after completing the training have had to leave the client due to lack of goodtechnical support or because the pay was changed.

Most agents earn less than $10/hour, but more than the minimum wage and it would work ok if the csr did not have to incorporate and pay the fees associated with it including filing taxes as a corporation instead as an independent contractor with a simple 1099 payable to the agent. Everything is more expensive as a corporation.

Willow was a great company to work for at one time. I felt respected and considered. One could easily call and speak with a Willow employee with questions or concerns, but now everything is very impersonal and there is not a way to speak to a human.

Willow changed its name a while ago from Willow to Arise, but by then the company had already changed.

I am applying for real jobs and hoping the economy improves to leave Arise. I would not recommend Arise to anyone at this point.

As an Arise agent, you are an independent contactor paid for productivity – you are NOT an employee. Let me say it again- YOU ARE NOT AN ARISE EMPLOYEE. If you are not productive, you do not make as much as you could have. Having been with Arise for over 7 years, I can tell you that there will be times when you earn more than others.

If you are spending 18+ minutes on a call, you need to work on getting your call handling down. Arise has PFs and mentors in place to assist you with this- had you reached out to them before posting this false and MSA violating post? I doubt it.

In all my years contacting with Arise, I have NEVER seen a wave of 600 people for a class. Like the other claims you have made, this is an outrageous and false claim.

If you are looking for something for nothing, Arise is not for you. If you are looking for minimum wage, try Burger King.

For those interested in Arise, there are thousands of happy agents, like me, working and earnig. Do not let a few false posts laced with sour grapes make your decision for you. Visit the BBB & do your own research.

My Complaint is not about Arise.com, it is about its users. First Arise.com clearly states that you are NOT employees of Arise. You either sign up to become an IBO (Independant Business Owner) or a Sub contractor under an IBO (CSP-customer service personnel). First you have a background check to go through, which is needed since Clients DO NOT want known thieves working with customers Credit Cards and account information. Then the testing is for Arise to be sure that you have the ABILITY to learn, pay attention, and have the qualifications to service their Clients. When you pay for the Certification for a certain client, If you pass their Certification classes, any of them with a 90% or better then you can work for that Client. You will be given an SOW - statement of work- in otherwords...a detailed contract in which you can see what the Client will do for you and what they expect from you.
IF you work for another IBO then you will have a separate form in which you must agree on what THEY expect from you.

I have worked in the Arise.com Portal for 2 years now because I happen to know how to read Contracts and fulfill what is expected of me as a Servicing IBO. I have been paid and in turn I pay my own employees. I have worked for the same Client this whole time because I meet the expected requirements. It is that easy. If you see it as a SCAM then maybe you should take a look at what you might have done wrong.

I have attached one of my invoices.

I agree with Max... for whatever reason, you did not meet he minimum requirements. Not meeting the minimum requirements says nothing negative about you and should not be taken personally. However, your decision to create this post and label the company as fraud because you did not meet the minimum requirements speaks volumes to your character…

Given your extensive legal background, I have to wonder if you gave much thought to your libelous complaint before posting…?

I am impressed with this company & have referred many who feel the same.

Fraud? Not sure how your comment or experience represents Fraud.

Arise has a process in place. Unfortunately, you did not meet the criteria established. It's unclear how you are able to pass judgement on a company that you do not no anything about. Classifying this as Fraud is certainly not appropriate. 9, 000 agents make a living as contractors at Arise.

Wow, you read my mind, you would think I was the one who wrote this. And I literally said this on their social media page, like an hr ago, that they WILL meet their match!

Your right and right about everything. This post is old, but clearly things didnt change. I wish I would of read all of this before wasting my time and money! Yes! they will only certify a very few. Even though I passed everything, did all the homework, came to class everyday I didnt pass through and then my teacher ghosts me from my emails. I have time now, and I will make it my business to put this company on full blast. If someone is speaking highly for arise, I can guarantee they are an Arise employee, not the contractor ones where people pay for the training class, Im talking about the ones who ACTUALLY work for arise itself, the ones who have to have a BS degree to even be considered.

This is sad to those who really need a stay at home job, but the signs are there never pay for a job. I can say in my group there were a total of 80 people. I knew it was 80 from our class field trip. And that number bothered me. Because I said 80! they do not need 80 employees!

So I believe you are right when you say arise must know how many employees the company needs to employ.
Arise dont care because they are gaining and making money whether you pass or not. Its a recycling thing to them and to be honest 1 of the smartest scams.
Like why would the training class have 28 to 30 students. For one client? These are major clients, and I am sure they are not on a shortage of employees. They may just need a very few like 2-3 people. I wonder if these major companies knows whats going in arise. They are risking their reputations.

Run from arise. run from disney company in arise, and save your time in getting a legitimate remote job.

I will have to agree. I recently did not make it through certification calls. The reason being ( I did not have a FANTASTIC SMILE) throughout the phone call. I had no problem navagating the system, or getting clients the information they needed, but they said I always sounded monatone. But yet my greeting was always great? I think they just look for anything to let you go, like one person said they know how many they are going to hire, and if your not one of them, they will find something wrong w/ every phone call. And whats funny, they just posted today that Carnival is hiring again!

You have to incorporate to be a part of Arise (fees, time and paperwork). You have to pay for your background check (fees), a fee is taken out of every check (fee), you pay for your own training (fee and time) which is very expensive and nonrefundable and if you change your mind about a program, it counts against you and you are blocked from other programs (fee, time, loss opportunity). If you keep your head low and you stay out of trouble and don’t ask too many questions like, (why did I get pay $22hr with benefits for this same job in the real world and your are paying $7.50hr minus the bi-weekly fee (severely reduced pay) for the same job with NO benefits except, well you get to work from home so this novelty should satisfy you to all ends and justify whatever they want to do with you. When you finally get through training take the time and examine your contract. They will tell you to hurry up and sign it even though there are many blank lines where your promised compensation should be. You have to scavenger for your work hours; if you dont show up on time when they put out the scheduled time slots you would be out of work for that week or have to constantly monitor the schedules hoping that someone lets something go(loss opportunity). And lets not forget about technical issues that you loose time and money on. When you add up the fees, time, paperwork, and loss of opportunities you might as well find another work at home company or work for McDonalds.

I've worked for Arise for over a year now. I do consider their policies abusive on the VSC. They change contracts and agreements, even after you start working for specific clients which you did based on the terms stated on the original documentation. They change the amount of hours, or how many weekend hours you have to work. They also have lots of issues with their server and they penalize the VSC for it. If you get dropped from chats or from the particular phone application it affects your metrics. They don't care if they messed up, the numbers reflect you were short on your worked time; therefore they don't pay you for that time and drop your commitment which later on you can get fired for it.

If you try calling, there is no one to talk to. If you open a case on their support site they take forever to resolve, and they don't even contact you about it. They just copy/paste from the manual or contract (so ridiculous).

For some clients they have incentive that you can get paid if you book and work the minimum amount of hours, but again with their system not recording the hours accurately you don’t get paid for them unless you book another couple of hours over the minimum to make sure they book the minimum. If you are supposed to work from 2:0 – 4:00 and there is a server problem that logs you out or freezes your application and you have you get logged out for 5 mins, even if you work an extra 10 minutes it sill shows you were short 5 minutes and adjusts your metrics accordingly.

They expect you to provide great service (obviously) but let’s say you were supposed to work from 2:00 – 4:00 and the call went over by 20-30 minutes, they don’t pay you for it.

As many other people have mentioned, everything works on their favor and against the VSC. I got contracted for customer service for customer service for a company, and a month later they decided we needed to start up-selling on the customer service calls (this was never stated on the original client agreement). I don’t like sales; I am not good at it which is why I opted for customer service instead of sales. Well, guess what, I got terminated because low attachment rates (not being able to upsell crap on customer service calls). So, yes they change the contracts and terminate you for it

I have no problem being monitored. I DO have a problem with inconsistencies. Everything about this company and their contracts skew to the benefit of Arise. The agents get zero/no/nada (whatever you want to say) benefit from this package. Not even fair wages. By fair, I mean attainable. It is true that one can be fired "at will". That means for any reason Arise sees fit. As an agent, you have no control over your contract either. I know, because mine was changed 4 times within one contract period. Did they ask me to agree to it? No. Just take it or leave. So why did it benefit me to sign a contract? All it ended up being is a legal contract I signed that they could hold over my head.

Whoever the Mieke is, really has no idea what he/she is talking about. Arise's industry is to cater to the at home person who is looking to give a great service and most knowlingly accepted they are going to have a lower wage. But that is not the problem here. Arise knows ahead of time that things "are not" going to go as it is being portrayed. They advertise one wage, then after you have payed the money to become an Arise agent, you then pay to train for companies looking for help. I really don't have much of an issue with this type of business strategy, but Arise has botched it completely. You pay for these classes (just like you would, say at a college) and you expect that the training would prepare you for the "real world". Well, think again. You are thrown to the wolves like every other company out there. But YOU paid for it. Now, if this were another company, and they saw that only a small fraction of the classes are qualifying, they would ask themselves, "What could we do to better equip these ppl?" But they don't. And my proof? What Rebecca said is still going on. There are classes that have been released recently where 1-2 people qualified. THEN Arise sends out the notice again...needing agents for the same company. So who is benefiting from the second class they released? Arise, because they get the tuition, yet again.

Do you really think that people would purchase a computer, pay money to become an authorized agent, pay money to become an LLC or Inc, pay money to take a class to qualify for a specific company, do this on their own time with no income AND not expect a professional relationship? I know I did and to be fair, I still work there. Not because I want to, but because I've started another venture and I'm kind of stuck (for a lack of better terms) until that other venture ends. I also have recruited friends and family in the past, but I cannot, in good conscience, do that anymore. Over the last year and a half the has been a complete change for the worse. If there is a problem, there is no one to speak to about it. Rules are rules, the contract is a contract (and rememeber the "at will" thing so your side of the contract means nothing). For instance, a collegue of mine had a mother that passed away unexpectedly during a day that she was working. Because of this, she was let go. Not because she could not do her, not because she had bad scores on qa's, only because she had to drop hours within our lockdown period. Dropping those hours devastated her commitment adherance. We are required by contract to not drop below 90%. Well, if you drop 16 hours, or 2 - 8 hour days, you need to work 150 hours to make up that time and raise your commitment adherance to 90%. AND you have two weeks to do it. If you don't, you will get your notice that you have been removed from the line. Now tell me what honorable company would do that!

Hello all,

I was looking for some insight on Arise before I proceeded with filing my "Articles of Incorporation" as these are tough economical times and I do not to want to waste $100.oo doing this if this is a scheme or scam. My main concern with Arise is that I have been a will continue to put out money with no promise of profit in return this is very unsetteling to me. I just don't know what to do...?

Of course they monitor their agents; it is a virtual contact center. I have never heard of a contact center that did not monitor agents... seriously, what is it you expect? If that is stressful to you, then do not work in the industry.

Your friend lost a contract because she was not meeting in an area- Arise aside, please list ONE job you can continually not do what is expected of you and still have a job. Talk Time is a metric; you must meet or loose your contract. There is no ambiguity over this in any contact center.

I am also unsurprised by the foul tone, unprofessional language, grammatical and typographical errors... no wonder it was not a good fit for you.