I decided to write about this company, to give the reviews a more recent experience and more up to date. I usually dont fall for scams, but I fell for this one. And believe me I am HIGHLY upset. I was skeptical about this company from the beginning because I kept thinking who pays for a job and who pays for training?
Training is suppose to pay you, and a job is suppose to pay you. But after noticing major companies listed on arise, I thought to myself, ok, major companies would not risk their brands, so I gave in and took the bait
But before training could even start I kept thinking about, all the fees to start up, internet, phone, computer, I was like is this even worth it with the pay being 9.50 an hour and then to pay a monthly fee to arise.
Before I even begin my detailed nightmare, let me say don't even bother to WASTE your money most of all your time with this company unless you dont mind loosing money or time.
So the break down is you will pay your class training, than you will start your training, they will send an email when you have started class, they will than give you a codes and a fake name you must use while servicing. After that, you will attend class 5days a week, 4 hrs a day, and pretty much listen to your teacher talk.
Throughout that you will have homework assignments which are a bunch of power point slides, than you will have 4 assessments, they pretty much give you the answers so youre guaranteed to pass. Lastly you will have your mock call, which everyone passes.
they will set up your Avaya, on your computer, which is how you will receive calls. They tell you to get a phone line but you never use it. They tell you to get a phone, but you never use it, you will only use your headset.
Now Im assuming depending on what kind of teacher you get, class will feel draining. My teacher was terrible. You wasnt allowed to come 5 mins late, she would call you out, if you left your computer for a sec, she would embarrass but what got me was the bathroom, you were only allowed to use the bathroom on break, which is a 10-15 min break each day. Lord forbid you need to pee after break and she calls your name to get on your mic
I will say this teacher name in the hopes if you do get her. DROP the class! change your class, do whatever it takes but in my opinion dont even join arise!
KA is her name. So here is where things got interesting. After passing all the assessments, passed the mock calls, passed/completed homework, and came to class on time, never missed any days, the day that is expected to be certified, I receive an email, your certification has been withdrawn. No explanation nothing.
Of course I first reach out to the teacher, interestingly NO RESPONSE. The teacher is very responsive throughout the course, but all of sudden goes ghost. I contact arise support, all they can say is that the teacher has failed me from the course.
What bothers me is that they make you feel like you're about to get a job when the truth is, they may only pass a very few, because that many isnt needed anyways. Which makes sense. I remember in a field trip session, there were 80 students, and I kept sayin 80! thats a lot of people to be hired for one company. I know that many isnt needed.
They will play with your mind and say youre doing good, you will pass and etc. When its all fake and lies. The fact that my teacher never responded to my numerous emails, and no one can explain why I didnt get certified even with perfect scores, and attendance speaks volumes.
The warning signs are there. The fact that you pay for the training, the fact that you pay monthly fees, the fact that its so easy to get in, and the fact that SO many people join the class, like what company would need that many workers, unless it was a company that was just created and fresh and needed to hire as many people.
Im curious to know about the companies that work through arise the disney, comcast, Intuit, what do they have to say because this looks bad on their reputations as well. I did noticed in my arise that Carnival and Comcast were the main constant ones having classes and consistently looking for people. Thats a red flag there, like why are they always looking for people to sign up.
This is bad for the companies very bad, because now I dont look at comcast or disney the same. I want my time back! I want my money back and all the frustration. but if this can help someone and prevent someone else from wasting their money and time I am grateful for that.
Bottom line DONT TRUST this company. If anything dont even waste your time. You should never have to pay for job let alone pay for training. Run from arise, as far as you can.
After several days of trying to connect to a live person via the Internet, looking for corporate number, etc, I was redirected to the Arise portal platform where after several minutes of waiting I was connected to a live chat. On 3/14/2017, I spoke with the Virtual chat agent Stephanie. I reported that I would like a refund for a certification class that I had paid for previously, intuit, Video.
During the instructional time I was served jury duty, I notified the trainer and my IBO. The trainer then informed me that the class is 100% participation or I will not be certified. I then notified my IBO ( McGhee & Associates) I explained the issue and she then contacted the instructor and advised her to work with me. In turn, the instructor stated she would work with me however the client she services requires 100% participation. I then interjected, that this absence is no cause of mine, but the law.
Needless to say, I served three days jury duty received my certificate and now was looking for a refund. In between time, I did receive an email from Arise stating I had been dropped from the class.
Unfortunately, I was not afforded a refund the only exception is death with proof and you will receive a voucher. How can you deny a refund form a mandate that is out of the CSP's control. I will seek some legal advice. I notice Arise has several warranted complaints. We may need to come together and issue a class action suit.
Arise makes you jump hoops to become qualified with them. I investigated the company and decided to see if it was worth joining. I did their little customer service 101 program which cost me $100. After that you have to pay to attend a web class. You will probably get some one who knows very little about the company and keep you occupied for a few weeks. They make you read paragraphs like children. There is no real hands on training given. No real support. After a few weeks you will be given a few calls in which you have to perform perfectly on or else you will be terminated. And after several hundred dollars later it hits you. They make their money by selling training courses. This is the biggest scam of time.
Hi! I became an employee of Arise Virtual Solutions some time ago and I would like to tell you my story. I...
Arise is one tricky place. I serviced AT&T and Carnival. First AT&T KCA which was a disaster in of itself and then Carnival which was actually ok to work for. But the end result will always be the same, you will be removed and forced to purchase more training or do another client.
What they are basically doing is getting people to pay for classes/training, the person passes and then contracts for client. However, they set their metrics too high and often you are unable to meet the metrics because either Arise or the client's system habitually fail, you are forced to call other departments with wait times that are out of control or other reasons that are out of your control. Believe me when I tell you this, you can do everything perfect for a while but at some point they will remove you so as to make room for the next batch of people.
After a bit, they will find a reason to remove that person who can then re-train (after paying more money) or do new training (paying more money) for another client.
Then they will find a reason to remove you.
Its a rinse and repeat thing. The bottom line, they keep getting a fresh influx of people to take their "training classes" making a good amount of money in the process (not to mention taking a percentage out of your paycheck providing they even pay you what you worked or earned)
Also note, they will remove you without reason or warning and without even a message or email as to why. Extremely unprofessional and highly suspicious.
The BBB or another government agency should really look into them (again)
This company treats you with total disdain. After paying and spending five weeks in training, and passing all...
Once you pay to take their course and then pay to take on an "opportunity" servicing one of their clients (AAA, Disney, Apple, Verizon, and many others) they treat you horribly. I could go on & on, but don't have time at the moment. I can just they are ruthless and I always thought it was just me until I seen something on the net like this and then did a search and realized it wasnt just me, they apparently treat all of their "ACP's" this way.
Before I contracted with Arise I was with another "well respected" WAH provider. The training was a compression of about 2 months of information into 6 days. I have no idea how anyone could keep up.
There were precious few (2) opportunities for extra help... "just keep doing the practice sessions... you'll get it."
Well I didn't get it. They were patient up to a point but with the antiquated computer system, too much information, no support, and the required extra training I was terminated.
Now I see Arise who, once they got my contact information pursued me with emails phone calls, discounts on fees.
Finally when a client came up that looked reasonable I took the bait and signed up. Everything changed once my payment cleared.
Instructions on how to set up for my course NEVER worked and those friendly people all sent me to the live support group or just ignored my request for help.
I tried live support however after several 1 hour waits I gave up. My time is important as well. Once I did get a tech who took over my desktop... did a few things and explained to me that I needed to finish up with the instruction that he pointed out.
Now I'm one who can follow instructions but these just plain did not work. Actually at one point my case on the resolution center disappeared!
Now they are all resolved (to their standards (telling me to go to live support) but I've followed the instructions many times and cannot make things work as they say they should.
Arise is a "My way or the highway" operation and I would not recommend them even from my personal experience, let alone the things I've read here.
There must be an opportunity that treats it's contractors with respect and is willing to give help when asked.
BTW I once found a blog where people talked openly about their WAH experiences.. who is good, and who is not. Does anyone have that web address?
I must work from home but will certainly trade big $$ for a fair and respectful affiliation.
This compnay known as Arise (use to be Willow CSN) offers work at home oppotunities. You form a corporation...
I am shocked. I completed the online assessment and was told I did not meet the minimum requires for Arise. I am a paralegal with a law firm and have been so for 25 years. I speak with court officials, judges and attorneys EVERYDAY. However, I did not meet their "minimum requirements." Well I guess I am so far up the ladder and have been there for so long that I just don't know how to get back down to basics. Not impressed with this company.
Arise hires employees with the premise that IF you successfully pass training and several exams you can work...
Yes I have to agree with a lot of people about Arise. It is a rip off company, I have had a lot of friends who took the client training for Carnival Cruise and at the end was told they did not make it. I know 3 individuals who took that training and each one of them have had only 2 to 5 persons in the class that past the certification. I really believe Carnival knew they wanted a certain amount of people which they will tell Arise then Arise will start like 4 classes of 24 knowing damn well they only need like 10 to 20 people and I believe they do that with all companies also.
Just think of the money they are making $200 to $250 dollars is not easy to come by but they do not care about anyone. For those of you who got problems resolve you were fortunate I yet to have any problem I have resolve without putting up a fight. And don't forget about the stress they put you through its unbelievable. I have never been through anything like this in my life, you will think you are working for the president of the United States with the stress they put you through for to work for a client.
I just think if you can do better please do not take this as a full time job. You are being monitor every week like you are in high school like a kid, the system break down everytime and then you get penalize for their problem, forget about tech support you have to say thank God if you get someone nice to help you fix your problem. Or and not to mention your talk time, they want you to book a whole week of reservation for someone in less than 5 mins and they cannot even do it themselves.
Unfortunately I know someone who lost her contract because she was offering quality service and was accuse of being too long on phone. They really need to be reported and to be sued. I am just fed up with them. All those people who are saying how good this company is, are the ones who kisses their a.. and are also a bunch of deceitful people. Good luck everyone, Arise you will meet your match one day.
This company is a SCAM. There are NO full-time, year-round 'jobs' with this company - everything i...