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Arise Virtual Solutions

Arise Virtual Solutions review: Arise is a SCAM 109

K
Author of the review
12:27 pm EST
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This company is a SCAM. There are NO full-time, year-round 'jobs' with this company - everything is seasonal and part-time. They LIE and STEAL. They will terminate you for no reason. When you ask questions, they ignore you. They expect, rather DEMAND, their ACPs to be professional, but they do not give back the same professionalism. Arise has big name companies that are scamming everyday people wanting to try to make ends meet.
Below are the companies that Arise helps rob people of their money:
AAA Arizona
AAA Mid-Atlantic
AAA MSC
AAA New York
AAA North Jersey
ACG
ACS
AIG
AIG-AA
Apple
Apple Care
Barnes and Noble
Carnival Cruise Lines
Circuit City
CSAA
Disney
Encore
Exelon
GSI
Interval International
Jewelry TV
MAG-CS
NJAC
SafeGuard
Sears
Staples
Verizon Avenue
Virgin America
Virgin Atlantic

Update by kara
Feb 19, 2009 9:00 pm EST

nekki, arise is a scam because they lie to you and steal your money. they want you to pay for training - you do not get paid while training. when was the last time you paid a company to work for them?

Update by kara
May 21, 2011 11:13 am EDT

@Monica C - READ THE POSTS! YOU WILL BE ROBBED FROM ARISE!
@[protected] - If Arise is such a great company, then explain to me why I was terminated when I met ALL of the SOW requirements (hours, talk time, passed all qa's, never received any customer complaints, etc.). NOTE: You are the idiot! You are tied to your home office and when working from home for Arise you cannot be outside playing with your children or pets, or taking care of yardwork or household chores. Me on the other hand, I am self-employed with a real career. I am not tied to my home office waiting for the phone to ring - what that means is I can be outside gardening or playing with my kids and pets. I can also be grocery shopping while I am working. My clients expect me to have a life and are ok when they hear kids in the background or dogs barking. I set my own hours, I do not pay bi-weekly fees just to earn a paycheck and I am making more money than you will ever earn working for Arise.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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109 comments
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Katlyn Sullivan
, US
Nov 05, 2023 2:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

Wrongfully terminated

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Leigh Ann Waldroop
, US
Jun 11, 2023 8:32 pm EDT

Do not ever deal with this horrible company, I tried to work several clients they have dropped me from classes several times that I paid for . They dropped me from the most recent because their systems didn’t work which was not my fault. They will not help whatsoever.

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SheilaVG
, US
May 23, 2023 12:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been with Arise for almost 3 years and am for the most part very happy. One thing that is true is the extent of their caginess when asked a question or when they cancelled my master contract (long story involving a sick relative) is epic. Given the amount of people they Say work their, it's hard to believe what they seem to not be able to handle, the way they communicate, or how they seem to not understand what is going on. I think what needs to be understood about Arise is that they are primarily a company that gathers and sells data, they are not - maybe even in part- in the US and they really don't care. I used to say you need to treat Arise like your slightly confused uncle but given what happened after my brother died I'd say you have to really keep an eye on them and even though they may pay on time like a machine, you always have to be on the defensive and protect your assets. Though I agree that as a business owner you can't really expect to be paid while learning what a customer wants (aka training), the training they insist you go through which is typically about 4 weeks is so extensive that I would argue that they have a responsibility to offer some sort of compensation and am looking forward to the day that they are made to.

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Shaina Webster
, US
Feb 21, 2023 2:02 am EST

This was 2/19/2021 my account was terminated because of a chat that was misconstrued as inappropriate language which I have never used in a chat .

My account still has a block on it I am unable to apply for any opportunities.

Which I was never asked or talked to about the chat .

I would please like my account unblacklisted

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Teresita M
Alexandria, US
Jul 12, 2022 2:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is a scam first I tried TurboTax from Intuit. Customers always had issues with the system. The person from main chat was rude and incompetent making derogatory statements of the customers and employees in front of other employees. I finished with the SOW. Then I tried Home Depot the trainer decided that I cannot have Verizon and be hardwired which is not truth. I even put Verizon on the line to explain her that the line comes from a pole directly into the house and to the router where I connected my computer. tThe thing is that she made me waste my time until the end of certification w/o telling me that my equipment was not adequate. However I have a brand new Dell laptop, new Microsoft headphones, hardwired, 560 download speed and 430 upload. speed. This is not right a real ripoff, Thanks be to God that I have a regular job as office manager/bookkeeper. This was just extra income but I will find something else in the accounting field. After all I went to graduate school and I have professional experience.

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Help me 1
, US
Dec 27, 2021 5:02 pm EST

We're their smoke it's a fire it's funny how you have some people in here defending arise but arise ain't do right by alot of people so that only means most of the arise defenders have a dog in the fight with arise how can someone minimize the instinct of someone else experience to make it seem okay what arise has done to so many people I've been working with arise for 4years started as a agent and work my way to a chat pf arise only tries to take care of arise they have poor communication when the agent have issues but if something happened and one of their clients have a issue they make they do what it takes to satisfy the client nobody is on the same page what they teach in training is far off from what u actually have to do in production everybody will tell you something different they constantly changing information processes and procedures and they expect you to be a robot and be on top of everything but when it comes to agent they are mis inform and it takes forever to get a clarification and issues resolved they expect you to over work tolerate disrespect but when it boils down they will leave you out to dry and do what's best for them I've had a issues we're my service agreement was terminated out the blue the email said for security concerns of my identity and location they told me if I feel it was done in error submitted some documents not clarifying to nature of what is goin on I submitted the information I got response saying arise Registration cannot assist follow instructions in email a week goes by still the same thing I reach out to upper management they say I haven't submitted the documents I have the emails and the response I was getting back another week goes by still the same thing they say documents not submitted follow instructions in email come to find the email the was sending didn't provide me to correct instructions so they emailed me the correct email resubmitted the documents two weeks has gone by nor to mention its Christmas time I got agents who couldn't service and I can't tell them why because arise not telling me anything but just sending me around in circles I don't have access to the portal for ava tech support so I have to depend on email communication one person told me send email now add my colleague name in subject to make sure they made it seem like they got email everything was good to go couple of days go by check again for them to tell me the same thing reach out to upper management still to get no help so I ended up creating another profile so I could have access to tech support when finally talk to tech support they informed me what I was previously told was incorrect and gave me instructions what to do I than got a email saying most cases of this nature result from servicing program outside of the country I never been outside of the United States than I was told everybody profile is being audit everybody is telling me something different but the issues is not solve its the 4th week now I'm being told it will be another 10 -15 days before I hear something so I'm like if that was the case everybody profile being audit why would you terminate my agreement 3weeks before Christmas we're no income can be made if that was the case why a email was sent out to inform everybody I know other IBO's who they haven't received ain't communication about profiles being audit if that was the case why did you email me terminating me saying it's for security concerns of my identity and or location and if I feel it's done in error submit these documents if everybody profile is being audit we're send me this specific email than telling me to submit documents to a email address to a department they can't assist me with the issue they expect you to sit around listen to their lies than when legal action was brought up they told me they have to end chat with me if you doin right by people legal action shouldn't matter arise is full of [censored] they do not have good business practices they only concerns is to cover their own [censored] they use agents than kick them to the curve without any clarification

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Pebbles11
, US
Dec 08, 2020 11:57 am EST

I applied for the company and was denied for lack of validation of my SSN. I am a RN and have been over twenty years in the US, I've had government jobs, federal and state, but they are claiming my name and number doesn't match. I file taxes every year as well. So, not really sure what's going on with the company but something not right you now. I have attempted to reach them several times without resolve.

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Karen.G
, US
Jun 04, 2017 5:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I worked for Arise under an IBO (Independent Business Owner) who did not pay me from 4/1/2017 - 5/11/2017. I put in so many hours because i needed the money for my family as i am a single mother. As i was on a fixed income, i had lost my apartment! I contacted Arise to intervene and all that they could say was "we cannot help you, talk to your IBO". My IBO was Kimberly Mcghee - Mcgheeandassociates.net .
Awareness needs to be made to let people know about IBOs! Arise on the other hand, needs to handle IBOs the way companies work with temp agencies. No temp agency would be in existence if they did not pay contractors! Arise let anyone (with no experience handing payroll or large sums of money) to hire people; and in turn, many of these IBOs get greedy and use up payroll money instead of disbursing it to its rightful owners! SICKENING!

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DanaSlusher
, US
Apr 28, 2017 7:37 am EDT

I have had an issue with Arise while working for World Wide Business Solutions as the IBO. My contract was terminated after I was given a zero out call which I have had excellent scores up until the week of March at which time I received the zero out and was sent an email that offered a meeting with a PF which I declined because I realize I didn't offer the benefit amount which is an automatic zero on call which dropped by scores drastically. Not a problem...figured I would make it up on other calls since I had been at 107% prior to the zero out. Anyway, someone called the house and asked why I didn't attend meeting with PF...I advised no one advised that it was a mandatory meeting. I work outside of Arise and didn't have time and realized my mistake...correct it and move on. Anyway, they terminate my contract because I didn't go to a meeting that was not identified as being mandatory. I work another job I don't have time to give free hours away I already gave months away for free while training. I know am certified if you want to take up my time "pay me" is my feeling. Anyway this is now April 28, 2017 and I am owed pay for the March 15-31 pay quarter and also for 4/1/2071 through 4/15/2017 and they haven't even responded to my requests after they terminated my contract. I don't know how many other people have experienced this but feel that this may be something that they do to get money. I am a professional person worked as a social worker most of my life so I understand being professional but how many other people are also being screwed by this company. They appear to take money from people..send them through training...maybe they pass you ... some don't pass...even after paying up to $200 for some of their certifications and taking a month or more every day training taking up to 8 hours. I am unsure where they think people are sapposed to be paying their bills and then they never tell you what you will make...they then get you out of training and don't want to pay anything for the job performance that they expcect to be be white glove...who do you know that offers white glove service and is only paid $10 an hour. Really? I have already invested months of work and turned down other job opportunities to be terminated when the snow melts working their roadside assistance program. Beware of their practices!

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Candie1
, US
Jan 04, 2017 2:45 pm EST

How is ARISE getting away with a lot of this stuff? People need to contact the State's attorney's offices in the states where these things are taking place. It sounds like the main goal of ARISE is to get money out of people who are desperate for a job. Very, very sad. If what these ex-employees and instructors are saying is even half true, I don't know how the owners of ARISE can sleep at night...knowing how many people's lives have been so hurt by ARISE.

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kbauer1971
, US
Aug 11, 2016 5:01 pm EDT
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I agree that Arise is a scam. Seeing that you have to pay for a training course out of pocket made me take pause. I still thought I would give it a try by taking the assessments. I enrolled in the Disney Resort class. I did not yet pay for any training course. I took the tests, and I passed the voice assessment but the "self test" (the one where you had to answer a bunch of multiple choice questions) and I failed, but it did not give a score or anything. Even if I did pass and I paid for the training course and started working for Arise, I'm not sure sure how long I would have lasted. I read on other sites that people who got "hired" by Arise were gone rather quick. It seems Arise can get rid of people at the drop of a hat! I think it's best I not risk any money. I'm going with another source of income, such as renting my spare room on AirBnB.

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Sherric1
Decatur, US
May 07, 2015 1:57 pm EDT

I have worked for Arise for the past three years under a "trusted" Independant Business Owner (IBO). The IBO was suppose to receive 10% of what I earned. Because I was under an IBO I had no access to my invoices. I worked for Disney, Comcast and Walgreens. Sometimes my money would come up short, I would inform my IBO and she said she would put a ticket in and usually nothing came of it. So I decided to become my own IBO. As such I got full access to my invoices. There were no invoices for Comcast or Walgreens just Disney. I compared the invoices for Disney against my bank statements and so much more than 10% was taken from me. Between the 3 companies I can prove that they stole almost $4000.00 dollars over the past 3 years. When I bought this to Arise's attention they refused to do anything, not even remove this IBO from their "trusted list".

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Happy CSP
Pearland, US
Apr 27, 2015 10:29 pm EDT

Really? Arise is not a scam. This is a business opportunity and it is clearly stated when she start the Admission Process. You have to pay for training which is called an investment into your company (Arise Business Model), so that you will be certified to service their clients, thus making your business successful. The initial investment you make towards training, you are able to get back within your first check. That is if you are productive and that all falls on the individual. It is up to you how successful your business will be and how much money you want to make. The bottom line if you work and are paid it is not a scam! Arise is nothing like these companies that promise if you purchase this you will make $5000 a month etc. You are actually working for major companies and get paid for your services. If you do not hold up your side of the bargain which is meeting metrics (which is required in any customer service call center job) and not in compliance with your SOW then you will be released or not offered another SOW. It is just that simple, so people stop saying that Arise is a Scam because it is not. You can say that you don't agree with some of the procedures and policies but Arise is far from a scam. CSP's are working everyday receiving real checks and making a living out of this, so it is all what you make it!

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Candie1
, US
Jan 04, 2017 2:31 pm EST
Replying to comment of Happy CSP

FIRING PEOPLE OUT OF NO WHERE AND THEN TELLING THEM THEY CAN WORK FOR YOU AGAIN IF THEY PAY YOU MORE MONEY IS A SCAM! FAILING PEOPLE FROM CLASSES THAT THEY REALLY DID PASS BUT ARISE JUST HAS TOO MANY PEOPLE IN THAT CLASS, AFTER PEOPLE PAID ARISE MONEY TO TAKE THE CLASS IS A SCAM! AND THAT IS JUST FOR STARTERS!

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SheilaVG
, US
May 23, 2023 12:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Happy CSP

I agree. The training is just this side of useless, redundant, and doesn't get to the stuff you actually need till the end and I really don't believe that they NEVER have codes until the very end but I do agree with this.

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JusticeFreedom
Marietta, US
Feb 26, 2015 1:55 pm EST

Do your research on this company. In Feb. 2015 a former Judge/Arbitrator ruled that Arise is guilty of miss-classification. The outsourced agent was awarded over $11, 000 for her 3-4 month tenure with Arise. There are many pending lawsuits against Arise for miss-classification of agents and 1099 contractors. If you need help find an attorney contact me.

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Honeybee2
, US
Dec 14, 2014 4:49 pm EST

I have been on the other side of the spectrum where I was the instructor training individuals for contracting with clients. I can tell you that there is a breakdown between the client and the curriculum developers within Arise. I have seen poorly developed curriculum and the blame always falls on the instructor as we are the ones who get surveyed by the students. And those surveys ultimately dictated how busy we were/how many classes we were contracted to teach.
What is really troubling was that there have been numerous times whereby the need for people who have a pulse surpassed the need for quality workers. There have also been numerous cases where there were too many students enrolled and we were told to fail those who would have otherwise passed. Again, the instructor's fault and the surveys were in all reality our bread and butter.
I left that establishment because of what they chose to portray rather that what they really were and I could not live up to what I truly believed in. I refused to be their 'fall guy.'

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mad_as_a_hornet
, US
Jul 28, 2013 9:45 pm EDT

Arise preys on the desperately unemployed. The pay is horrible. The management ignores you. They never fail to tell you how replaceable you are because another class is finishing soon. After giving this place two years of my time and money paying for silly classes that are geared for student failure, I have given up. I never missed a metric and my SOW was terminated without notice nor did a PF reach out to coach me. In fact, I only talked to one PF out of the four clients I was contracted with. You are truly treated as a number with Arise and they simply have no interest in retaining the people they have because there are apparently 1, 000s applying to pay for the expensive classes. This is the worst work at home "business" opportunity out there. Still not clear on what the business part is all about. I made less than minimum wage after all the bogus fees (Arise charges you $19.95 per check twice a month for their "wonderful" support) and expenses for compliant equipment and services I needed to work. With every dispute, Arise was never wrong in their mind and never corrected THEIR mistakes on your file while the CSP was always, always, ALWAYS wrong. Their system issues are constant which you don't get paid while they work them out and it adversely affects your metrics through no fault of your own. Don't waste your time on this opportunity. It is not worth the time, aggravation, and money.

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Americans Against Arise
Miami, US
Jun 10, 2013 10:55 am EDT

If you've been cheated by this company email me at (cheatedbyarise@gmail.com). We are going to sue them for all the money they cheated us out of. For all the lies perpetrated against us, we don't have to let companies use us like this. Let's stand up for whats right against money hungry companies that are destroying the integrity of this country.

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cardstud
Las Vegas, US
May 19, 2013 9:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Arise needs to be investigated. They are very corrupt and their business model is about getting people to pay for training, put them to work, then get rid of them to make room for next batch of poor people and at the same time hope that the people they removed will either select a new client training or retrain (and of course-pay for it).

I am talking from experience. They are a fraud and the companies that you can select as a client are just as guilty.

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teresa gray
whitehouse tennessee, US
Mar 06, 2013 11:40 am EST

I to have been scammed by arise, i was told that to get started in a in home work position for data entry would cost 450.00 I pd this via western union, then I was told I need to pay 1350, 00 for time line to keep up with my time, I went and paid this, I was connected to a supervisor for training and she hit me up for 4000.00 for equipment I needed to work for company, none of this I was told about up front or I would have not have consider this position I was told I would make 30.00 well I cant work and have not received anything for the 2000.00 I have already paid and I cant afford to pay 4000.00 for equipment and they are very persistant get the funds get the funds get the funds u want be sorry you will get reimbursed for everything and make 25.00 hr for training and then 30.00 hr, I am persuing my case with a lawyer and bbb, and any other thing I get them for signed Teresa d gray

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Arise questionalbe
Miami, US
Feb 24, 2013 6:05 pm EST

i am not sure what is going on. I have been working for Ariise servicing AAA - NCNU for over year now. About 2-3 months ago, there was a problem with the phone system, and members were not able to hear the person taking the calls. that was for almost a week. About a month after that, noticed that the call volume dropped like crazy. Management sends an email out stating that there was not a problem. Now about 3 weeks ago they tell us that we are no longer taking AAA NCNU which was most of the calls. And yes when you send an email, you get NO response from management. I think they need to get a visit from a local TV station in miami. This is just ridiculous

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gbc236
, US
Feb 23, 2013 9:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Arise's schtick is all about being a training mill. They make their most money charging absurd fees for training and "certification", and then continue to siphon off your paycheck in the form of bi-monthly service fees. While you last. One post here defended Arise by stating that it is the client that charges the fees and Arise only complies. That's baloney. Arise is not their only source of service providers. All of these (sizable) corporations have other contracts with other staffing agencies, work from home and call centers, who do not charge you - the worker - tuition to work for them. In fact, they pay you for training, like most legitimate entities, whether you're an employee or an independent contractor. Arise simply has, at least so far, gotten away with the underhanded practice of inserting themselves (along with the VSC/IBO crapola) between the unemployed and available work. Lining their pockets in the process, from folks who can afford it the least. Brilliant, really. And pay attention: How many posts do you see where people working for Arise have mentioned that Arise had cut them off with no warning? Arise is ultimately motivated to eventually get rid of the people who have made it through their process. Retain enough to appease the client, recycle the rest. So they can do what? Train more!

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Hakemp001
Fernley, US
Jan 04, 2013 1:48 pm EST

Listen everyone, There are a few comments in here that I agree with. NO Arise is NOT a scam, You are NOT an Employee of Arise once all is signed up and ready for a Client. You are a Contracted Source to Arise, they provide the Clients to take Customer service calls for. Now, Arise does NOT set the enrollment fees for the Client Certifications, the Clients Do. AT&T I wouldn't work for since they have a horrible CS standing, Do your research on the companies themselves before signing up to a Certification class.

Be a little responsible for doing your own research in the beginning and it will save you some grief. I have worked in the Arise system for 2 years now. I worked with Barnes and Noble first, I was in their top 10%, however I had an issue one week. Because I am an IBO responsible for myself (Arise is not responsible for you) I was locked out for not meeting the 15 hour work requirement. I simply sent them an explanation and a form showing why I was out, LOW and BEHOLD...I got my accesses back because I took the responsibility to work it out with the Client.

I personally love working in the Arise Portal, have met some great people along the way, and am on my way to becoming one of the Client's Performance Facilitators.

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Unhappy csp
Charlotte, US
Oct 31, 2012 12:56 pm EDT

Definitely DO NOT work for Arise and especially NOT disney! I worked for a total of 3 months, never met any of the "criteria" that set for you to reach (and out of 100's of people...only about 6 can ever achieve it) I kept records of everyone's "score cards" that Arise sent out weekly and NO ONE can reach the company goals because they are simply impossible. Yet your pay is based on how you perform. They do NOT tell you that you must work EVERY HOLIDAY of the entire year! That part they conveniently leave out when they train you. You are locked into an agreement for ONLY 3 months at a time EVER. That means EVERY 3 months you must sign a new agreement and thats where they slip in all the extra stufff like working lots of hours on Holidays. No traveling to see your families out of town...you'll be stuck at home on Thanksgiving day, Black Friday, Christmas Eve, Christmas day...you get the idea. The people who are over you (and yes you have a "boss" who will listen to EVERY phone call and tear you to shreds when you aren't perfect) are IMPOSSIBLE to work for. And to the people claiming that Arise is so "perfect" and that those of us who see it otherwise are wrong...you are IN DENIAL for sure! I worked in the real business world for almost 25 years and then retired and wanted to work at home. I actually QUIT (did NOT get fired) because this company is run by a bunch of scattered brained idiots! Very unprofessional company to say the least. All I can speak for is the "disney dining" side of it, but its AWFUL and you won't be happy and you'll get any hours because everyone is stalking the schedule because Arise over-hires and then no one can get any hours to work each week. Its a terrible mistake that I made to be naive and think it would be a good opportunity. Its was a huge disappointment!

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Liverpool
Niagara Falls, CA
Oct 05, 2012 7:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree as a Canadian CSR my thought all along is "this is one big pyriamid scheme" maybe not so openly blatant because in Canada we do not have to pay for the certiication course only for the background check and the only opportunity we have is to service for Rogers who clearly has everyone servicing for them including Alpine Access who does not operate the same as Arise you are an employee of theirs and you do get paid hourly so I would not compare the Companies the only thing they have in common is Rogers. After I read the reviews from the USA I now realize exactly how they scam by the termination of "Independents" as the workers are because they would fall under the Employment Standards if they were Employees and Arise could find themselves with a lot of cases beibg brought against by the Labour Board as it is known in Canada. If it walks like a Duck and quacks like a Duck it's a Duck.
Ontario, Canada

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shunita
Lawrenceville, US
Sep 22, 2012 11:31 am EDT

This is crazy! Arise is one of the best at home opportunities available. If you got fired, more than likely it was based on poor performance. I do admit that sometimes it is hard to communicate because everything is via email and the Arise portal. BUT THIS IS A VIRTUAL OPPORTUNITY! In addition to that, i have not done so well here and there and yet they still tried to accommodate me. Arise does not want to hold the hands of their business partners. They expect and want you or your company to be self sufficient and reliable. If you can not implement strategy, apply critical thinking, and need step by step instructions on every little detail, then this is not the opportunity for you. But if you are teachable, truly have an entrepreneurial spirit, or just need a job; I highly recommend Arise.

Shunita

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Lisab39
Lewis center , US
Aug 26, 2012 10:15 am EDT

I am currently researching, arise. I know how to do my homework. I am need of a work at home job, due to my disability. Yes, i stress I have a disability and limited means to go out to work. Arise, is offering a $19 special, i am considering signing up for the. I am an extremely fast typer, and have done customer service related work, at home before. I worked for West, signed up for liveops but they do NOT want any bankruptcies on their credit. I have 1 due to hardtimes, i need to find work asap. Can anyone that works for ARISE, please explain or email me as to how it works?! Before i invest $19 and find out there is more stuff that we have to pay? I already have done SOME of my homework, starting to research complaints against the companies. I am reading the fine lined paperwork first, before I based my decision on purchasing the $19 cert course. I can be reached at Lilmzsassie_1@yahoo.com, I want both negative and positive reviews. Of course, i will be basing my decision on facts, and reviews based on people that have actually READ the paperwork for arise rules and what not. Thanks appreciate the help!

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TipsyDipsy
ding dong, US
Jul 17, 2012 7:12 pm EDT

Arise is already involved in a proposed class action lawsuit
type in your url: courthousenews(dot)com/2011/12/12/SuingApple.pdf
type in your url: bamlawca(dot)com/california-labor-laws/att-arise-class-action-lawsuit.html

please pay attention to the wording in the lawsuit against Apple.

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TipsyDipsy
ding dong, US
Jul 17, 2012 6:57 pm EDT

Arise is currently charging $279 to train to work the Disney client. You must have Minimum 1 year sales and customer service experience. Training is unpaid and lasts for about 4 weeks. They guarantee a minimum of $8 per hour. With bonuses, the average salary is $9.47 per hour. Please keep in mind, that you have to pass the quizzes and final exam in order to certify. If you don't, then you loose your money and the opportunity to work for Disney through Arise. Since the economy tanked, I have noticed that there are more people not certifying. The classes become so overbearing that they just can't keep up with the work or the instructors find small reasons why a person should not certify. I believe that Arise is padding its pockets right now. It is very profitable for them to not certify a lot of people and keep hiring over and over again. I am starting to believe that there is a serious scam going on at Arise right now. You may want to try to work for some other companies that won't charge you to train. They will pay YOU and NOT the other way around. It is in the best interest of a company that is paying its employees to train to ensure that they are learning the material and are ready to work. If they keep hiring new people, its going to cost them too much money. If you need any other help please let me know. I have been with Arise for a very long time and I am fed up.

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chrissy319
Duluth, US
Jun 28, 2012 2:48 pm EDT

Hi im interested in working for disney through arise, does anyone have an input or know anyone that has worked for disney?

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Class Action Lawsuit 2012
123 - 123 212th street, US
May 15, 2012 10:26 am EDT
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LETS STOP THEM HELP ME. classactionlawsuitfor2012@gmail.com

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Class Action Lawsuit 2012
123 - 123 212th street, US
May 15, 2012 10:23 am EDT
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I am go9ing to start a class action suit against Arise if your interested email me classactionlawsuitfor2012@gmail.com
someone has to stop them from taking peoples money and giving people high hopes thats snatched from them. TREAT PEOPLE THE WAY YOU WANT TO BE TREATED...

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--13511--
, US
Apr 08, 2012 7:30 pm EDT

I've worked for Arise for a little over a year. I've worked customer service clients and sales clients. I was not thrilled when I started because of all the money you had to put up front. With equipment, incorporation, and training you start out in the hole around $300-400. The training classes vary by company: some are only about 4 weeks, while others can last over 2months. You do not get paid for any of your training. Once you certify for a client you schedule yourself from hours that are posted as available to work. This is a great feature because I have children, so the flexibility is great. However, many of the clients have seasonal peaks and lows. You may have a week where you could work 40+ hrs and the next week you won't be able to get enough to meet the hours you are required to work in your client contract. You do get paid twice monthly but you absolutely need to keep track of the hours you work independently because there have been many instances when the amount I was paid was considerably less that what I should have been paid. In those cases you have to submit "Tickets" to the support department and wait to hear back which can take quite a while. I was always reimbursed when there were discrepancies. My only big issue with Arise occurred recently. I had been working for Carnival Cruise Line Direct Sales Dept. for almost a year. My contract had been renewed and extended. I had been meeting all my metrics goals and was a top performer under my Performance Facilitator. I had received no negative evaluations or notifications about my job performance until one day, out of the blue, I received an email informing me that my contract was being terminated because I had not met a requirement in my client contract. I was totally blind-sided. When I tried to get more information about the termination and find what options may be available to me, all my attempts at communication were ignored. Even my own Performace Facilitator couldn't get any information out of them and was as confused by the termination as I was. So to summarize, NO Arise is not technically a scam. You do get paid and you don't have to call people at home, stalking them to get them to buy things from you. However, you have to realize that you will be required to spend a considerable amount of money up front, the hours available can vary drastically, and you will receive little, to no support if you have any issues. You can be terminated from any client, for any reason, without any warning except an email when you find out that none of your codes work and they have released all your scheduled hours. It's a gamble. Some people can make it work but many more do not. After recent events with the company, I have to admit I have been greatly disappointed and am unsure if I will work for them again or possibly switch to a different company. I enjoy working for companies that make you feel like an asset and Arise just seems to reaffirm that you are expendable.

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katlyn3714
Hartsville, US
Mar 10, 2012 7:13 am EST
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All I am reading is how terrible and how great this company is. What do you do for them? I cannot find anything saying something about what you as an employee do for the company. Can someone please explain?

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Matthew S
Seattle, US
Feb 07, 2012 8:29 pm EST
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Arise.com is providing a service to promote tax evasion and no benefits to hard working Americans. If we allow companies like Arise.com to grow not only will the U.S. be broke but many Americans won't benefit from the protections that we have fought so hard against big businesses.

Arise.com practices a miss-labeled relationship with many hard working Americans doing their job from home offices. The reason why I say this statement is because the relationship between Arise.com and these "independent contractors" is an employer-employee relationship. Not only does Arise.com train these "business professionals" to do a job in a particular way but they do ongoing training about procedures and methods (which is mandatory and not paid). Furthermore, they have an evaluation system that measures the details of how the work is performed (which many times these measures are not even capable of meeting because the client’s applications don't work a quarter of the time). They also require "independent contractors" to lie to the Customers they help. They tell them to say "We are in a call center in (the state the company is in)”instead of telling them they work from home. This is probably to avoid smart people to understand the fraud they are committing. Arise.com also tells you what type of equipment that can be used. Their equipment that they make you use limits when and where you can work. All in all, Arise.com is conducting their business to have complete "behavioral control" which establishes an employer/employee relationship and not a self-employed contractor and Arise.com (B2B relationship).

Another indication that the Arise.com wrongfully demonstrates a B2B relationship is because they have a "base pay" which is a guaranteed amount of money that they pay for hourly work (most of the time this base pay is lower than most states minimum wage). Where Arise.com might be getting away with this is through the "opportunity of profit loss". Arise.com has no problem allowing hard working Americans to lose money doing a venture with them. They may say it’s all in the name of doing business but this is just wrong.

Essentially what this boils down to is Arise.com pays their "independent contractors" (employees) a very small amount of money so that they don't have to pay much taxes and they don't have to pay any employment taxes or provide any benefits for the thousands of people they get to blindly call their "business professionals" and "independent contractors". Arise.com pushes and pushes these hard working Americans to understand that the relationship is B2B but at the end of the day they have complete control over these people which again demonstrates an employer/employee relationship.

Not only is Arise.com unpatriotic but at a time when the US government is at the brink of bankruptcy; this is just wrong. I want to think that the large companies, that are Arise.com client’s (I won't name them for their sake), are unaware of the situation. They probably are thinking about their shareholders and how much money they are saving on this cheap labor. And they want to look good about it so they tell people "We are bringing the jobs back to America"! Hurray!

Don't be so blind and to think that providing the service that undermines the American Labor laws is a win for the U.S. The jobs that Arise.com provides are underpaid and obviously wrongfully miss-classified to prevent the cost of benefits and taxes. Arise.com should be stopped and all Americans should be made aware of this type of fraud.

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TPoliceWife
Knoxville, US
Jan 20, 2012 3:01 am EST
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I noticed Miranda is posting on this forum as well. She is an Arise Troll. She wroks for hte company and trolls all the scam forums and ties to convince people that Arise is a good company. Arise has NUMEROUS class action lawsuits, one of hte most sugnificant in California. In November, I borught a new ACP on board and he chose the Barnes and Noble client, mind you this is a family member, I do not recruit SCP's as I am afraid of the reputation I will get from dealing with this company. Anyway, the new ACP paid the money to be ACP 101 certified, passed background, paid for hte course and worked hard and well for B&N. What Arise did NOT say in its advertisement is that B&N was a SEASONAL position! His SOW is being terminated on 1/31. He has met all of his metrics, and does a good job. Here is where Karma comes in. This guys is a RETIRED federal agent and is going to persue a criminal complaint against Arise and those within the corporate structure who are responsible for misleading and basically fleecing people. I am waiting for my SOW to end and I am GONE! I have not met even ONE ACP who has not had MAJOR problems with this company, NOT ONE and I come in contact with many of them via our Facebook groups and networking. The owners of this company need to be jailed. And Miranda. to put it mildly, you're transparent and in my opinion... a [censored]. I hope you're one of the ones that go to jail.

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winkylocc
Lacy Lakeview, US
Nov 23, 2011 8:45 am EST
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I have had many of the negative experience most of you expressed here. I tried to be objective and express my displeasure with the client AT&T instead of arise. We were flat out mislead about the pay. Someone said that the pay is clearly laid out at the point of expressing interest but this is not true. The opportunity was advertised as paying up to $10-$16 an hour. No where did it state that this pay was an estimate that was actually pay by the call minute. With the system crashes that are inevitable and I am not paid you end up making somewhere around $5 an hour. Not to mention the time we waist twiddling my thumbs waiting on a call you end up making less. During the training for certification we were paid for a nesting period in which we took calls. What I found odd is that we had no problem getting sufficient hours but since we were still in training there was a limit on the hours we were allowed to work. As soon as we became certified I found that the number of hours mysteriously disappeared to barely 10 hours a week. Hardly enough to even pay the landline and internet bill. I normally don't get involved in ventures of uncertainty but a friend that I thoroughly trust told me about it. There was nothing for them to gain by me joining. One thing I will mention is that they told me to avoid AT&T and instead go with Rogers. I ignored their advice partly because Rogers did not have an opportunity at the time plus AT&T's pay appeared to be higher. This has been an epic fail but I went through the trouble of purchasing a workstation along with the LLC costs so I plan to give Rogers a try. My advice find out as much as you can before you commit to the client. The reason I say this is because most SOW's (contracts of work) state you have to stay with that client you choose for at least 90 days or risks negative feedback which will make it harder to get another client.

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arise is a nightmare
Wallins Creek, US
Nov 22, 2011 12:24 am EST

this company is horrible. the final questions are very misleading too. I can not believe I waited my time and money getting scammed. I fell like an idiot.

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utinkiam
Pattonsburg, US
Nov 07, 2011 9:39 pm EST
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Withe Arise I theink it has more to do withe thee individual clients and thee team which supports theat particular client. AAAMSC is a JOKE..I know theis from personal experience. I would NEVER again work for a client theat is per call rate only withe no base pay! They want you to rush therough thee call in 265seconds or less and it IS POSSIBLE I guess but it is VERY DFIICULT. AAA is emergency road service and I refuse to cut corners just to stay under 265 seconds. These members who call in pay for theis service and depend on us to get it right...speedy service don't mean squat if it is sent to thee wrong location or if we cannot reach thee member do to poor directions being entered or a wrong callback number. AAAMSC is one of thee most expensive classes Arise has and I did not come close to getting $295 worthe of training! I am not alone in this and most of thee people I certified withe are eitheer gone or feeling thee same way. Support withe Arise is worse thean a joke, I do not care what ANYONE says because I spent thee first monthe after certification tyring to get thee programs to run right on my PC. I am sure some will say it was my fault as Arise tried to do...but I sent theem emails from my phone company showing I had analog phone service as required, DSL withe modem only (routers or wireless are strictly forbidden) and my PC is brand new and is used for notheing besides work for Arise, no extra programs, tons of memory, no personal stuff ect. I STILL have problems almost daily withe thee work systems. I pay almost $20 out of each check (7the and 22nd of thee monthe) for tech support theat is thee equivalent of my 6 year olds computing ability! I and otheers flatley REFUSE to go to support now for fear theey will only make matters worse 9which is what generally happens). Once we had certified we wer basically turned loose on our own, we have no direct supervisor or contact person to act as thee go between between AAA MSC ACP's and Arise. Our " Clients Results Manager" has never taken a single call for AAA! Now withe theat said, my wife also works for Arise and she does have thee same issues as far a support and contact withe Arise but she works for a different client as has serviced 2 otheers in thee past and thee work is good...you WILL NOT make a fortune but you can make money withe Arise. I would NEVER ...EVER recommend AAAMSC to anyone, and theat is a shame because I love thee work and thee members we deal withe daily. I honestly theink AAA has no clue what is going on withe Arise and how theey treat thee ACP's who are fielding theeir calls.Oh, and trying to get a reply back from anyone be it email or via phone will not happen...theey just plain old don't do it for thee most part...now if you start talking lawsuit or BBB theey will eventually have someone call...(more thean likely some poor sap from support who is honestly clueless) There is BIG money being made by Arise but sadly theey seem to have forgotten exactly who makes theat money for theem sometimes! theats my 2 cents.

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PJ@#$
Marietta, US
Oct 27, 2011 5:34 pm EDT

I recently started the process for Arise. I am now in the background stage and was recently sent an email on a reduce fee for $19.99 and $30.00 for another. After reading the complaints i am so frustrated to hear so many people are unhappy. I was so excited to find out their was no credit check i guess that's how they get people to sign up as well. I hate to see that there are companies who take advantage of of people especially with so many people unemployed and trying to make an honest living. Wow! my excitement just dropped below zero

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Janelle_CA
Los Angeles, US
Aug 13, 2011 12:45 am EDT

Arise Virtual Solution is a call center that while not inherently evil, does has some unique systems to navigate through. Anyone who is contemplating working there should be aware that there are inherit risks.

All of your work will be judged by your performance evaluator, which can be very subjective. They will listen to your call and send you "grades" on how well you handled a particular call. The Virgin Mary would be hard-pressed to get 90%. They have various methods that they use to grade you. Everything has a number.

Arise focuses more on the negative than the positive. They are there to tell you about all of the things you do wrong. You can take 20 calls that day, but you'll be evaluated on the one that didn't go as well. Since you are not physically there--they use negative impact training to scare you into submission. You'll get accusations of "call avoidance, " "chat room avoidance" when you don't even know what it is. Basically, you are guilty until proven otherwise. They can and will terminate you in 24 hours or less, without notice if you are accused of such.

The phone systems constantly breakdown. There are system issues that pop up and usually if it does, it's something wrong with YOUR system--not theirs. You spend hours (2-4) in their support queue--unpaid--to correct the issue.

They provide you with complicated metric schemes. However, none of your paychecks will provide you with that same breakdown. A common complaint is underpayment. You'll just get a plain invoice that shows the total amount paid, and that's it. No mention of hours serviced or days. It will be your word against theirs when it comes to compensation. And you'll lose.

There is a issue as to the provisioning of hours. Depending on the client, your hours are governed by the amount of surveys you'll get. One of my clients was a tax preparation company. Most of the clients who called had no idea on how to operate the program or at times--how to navigate the internet. Your ability to get surveys returned by these types of callers will determine the amount of hours you will work. So no matter how hard you work or how wonderful you are...if the customer does not fill out a survey, the baby may not get diapers that week.

Some of the newbies ignore this revelation. 60% of your "grades" are based on returned surveys. During a slow season this can make or break you.

I would only recommend this a supplemental income, one you can take or leave.

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SheilaVG
, US
May 23, 2023 12:32 pm EDT
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Replying to comment of Janelle_CA

They're a seller of services and they sell names. they've just found a way to do it while helping those that are just barely employable.

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