I missed 2 payments this summer because of a flood/out of job, I set up payments twice a month 40$ each time (minimum payment was 50). They kept charging me LATE fees'+-30$ and Overlimit fees +-30$ every month! The past 2 months have withdrew 40$ payments from my bank account UNAUTHORIZED (then called me and told me I havent made any payments recently)! I spoke with 2 people there, one who told me I authorized through the internet then continued to tell me not to worry about it because it was helping my balance (obviously not), the other said I authorized via phone back in Sept. ?!?!?!
How can these people do this?!