Apple
reviews and complaints

Watch out giving Apple a credit card number. They use it when they want too...

I had been a happy Apple customer and between my wife and i we both own Iphones. UNTIL NOW

My wifes iphone had a screen that started flickering and we spent 3 hours on with an apple support representative only to be told that the phone needs to be replaced. I thought wow great. Luckily i purchased the AppleCare protection plan. The support person setup a replacement under the applecare plan and said he needed a credit card number incase i never returned the faulty phone. It seemed reasonable at the time so i gave him the number again assuring it would only be charged if i did not return the faulty iphone. Well little did i know that a weeks later i would receive a letter from Apple that i was being charged for the "damaged" iphone. I called to only be told that the phone had "water damage" which only adds insult to an already bad situation. Let me be clear this phone was kept in a case and out of the way of WATER at all times. I was asked did i use it while it was raining? are you kidding me? maybe i dropped it in water... umm NO well maybe i spilt something on it. Are you kidding with the price they make you pay for these darn phones it was treated like gold. Kept in a case and well cared for. I asked many times for the proof of water damage. The first time i was told that is Apple Proprietary information. Finally today i get a halfway blurry picture of what i am told is proof of water damage. I have spoken to 2 supervisors at apple support and both tell me that i am out of luck. They make the final decision and i must pay the charge. I am looking for your support and help to get this applecareless issue resolved.

All i would like is what i have paid for a working Iphone and not to be defrauded out of money because they had my credit card "on file". Apple has no authorization to charge my card yet refuses to reverse the charge.

Attached you will find the "proof" of water damage.
Does it show the SN of my old phone? NO
Does it show the damage? NO
Does it show why the screen stopped working? NO
How do i know his was my returned Phone?
I was told this is all they have on file.

Decide for yourself. Is this my returned phone and is there water damage? I ask you the public to speak with your dollars and common cents... Do we stand for apple defrauding customers? I know i will never purchase another apple product.

My repair ID with apple is D25356865 if Apple wishes to try and reasonable save a few customers and resolve this issue. My contact info is in the file.

Travis

Tony & Noelle Jarad are complete fraudsters. They do not have a real supplier and are not authorised resellers of apple products.
They go around Melbourne to Apple outlets or Telstra outlets and buy the original apple iphones and send them as samples around the world. they gain the trust of a buyer or the buyers agents to have them agree to bank wire the funds across.
The victoria police are investigating the number of complaints against them both and those of us who have been burnt are gathering all the evidence against both of them and sending to the current affairs programs in Australia. Both their pictures will be sent around australian tvs. Their family and friends will all know what theyve done and they will not have a leg to stand on..they will not be able to sue anyone as the proof of them accepting money and withdrawing the money can be provided to both channel 7& channel 9.
Do not deal with Tony jarad or noelle Jarad or Apple Iphone King, Noelles Superstores. They are Frauds and are comitting a serious crime. They think theyve gotten away with it, but they have absolutely no idea whats coming their way.

I requested support from Apple Customer Care in holding there applications accountable good quality support and service. In this case, the company named PlayMesh in my opinion provided me very poor customer service including an accusation of possibly stealing without any probable cause.
Apple reply; the iTunes Store Customer Support team does not evaluate and review these applications. Please note that developer is the best resource for information about this application. Therefore, I recommend you contact them directly.

This is Apple’s way of showing there ownership into their customers. Now I have a $600.00 iPhone with no confidence of any quality support.

Employees at the Apple Retail store in Delaware are shockingly arrogant when it comes to interacting with the customer. The old adage of "the customer is always right" does not apply to the business model of this store. Today while in the store, I witnessed a teenage showing a lack of respect to a more mature customer. Not only did the teenage did not know how to escalate the customer's concern but she showed a stubbornness that is all too familiar with parents who have teenagers who think that they are the world. The customer who was being verbally assaulted by the teenager went to find the manager. As I was accompanying the customer to find the manager, I thought that the situation would be resolved. Boy was I wrong! The manager lacked managerial skills and did not have the ability to amend a relationship with a customer. The manager failed to see the value a customer brings to the store. Furthermore, the manager failed to listen to what the customer was saying. He focused on minor points and did not understand the major complaint of the customer. Instead of taking the initiative to inform the customer that he will handle the situation (as is customary of most retail stores) he asked the customer what he should do.

This experience has showed me that Apple, though an innovator in consumer electronics, is not concerned with the value of a customer. Apple is turning society into mindless computer systems and heartless humans.

tony jarad/kevin reid both these people are scam artsit

tony jarad will take you moey and run he is just a fraud he will get a few pcs of iphone from the retail shops and send them to you then he will take your money but never ship your stock. dont trust him at all he is nothing but a theif the australian police fraud dept is after him if you have any dealings with this person or company please put your contact info here as we are putting a huge case against him for all the people he has scammed

I guess I can't say I was not warned about the incredibly poor customer service and arrogant attitude of Apple.
After buying the new iPhone 3GS, and having it less than 2 weeks, phone over-heating and inability to keep a charge forced me to seek a replacement. After contacting Apple technical support, I was informed that indeed, I needed to have the phone replaced. I was also informed that my only options to do so was to allow Apple to hold onto $700 of my money while the new phone was shipped to me and my phone was sent back... or travel over 30 miles to the nearest Apple retail store (Northridge, CA) to get the replacement in person, alleviating the need for the ransom. I opted for the retail store option. I made a reservation to meet with one of their "Geniuses" (that's what they actually call themselves. Further example of the Apple arrogance). Since I was traveling such a great distance, I called to verify that they would have one in stock. I was informed that they would not divulge that kind of information. I would have to take the chance that they would have one in stock... but was assured that surely they would have several of my model.
Upon arriving, and waiting thirty minutes beyond my agreed appointment time, was informed that they did not, in fact, have any in stock. They then proceeded to direct me to another store (Topanga Mall, Canoga Park, CA), which was 15 miles further. I asked them to call to verify that this other store would have one in stock. The "genius" says that the store would not divulge that information, not even to him. Having no other recourse left to me, I proceeded to this second store... and was promptly informed that they too did not have any in stock either... but I could travel another 15 miles to a third store (Sherman Oaks, CA)... but they could not find out if they had any of my phone in stock.
Figuring that surely a third time would be the charm, I stupidly drove the additional miles to the third store, now almost 60 miles from my home... only to find... you guessed it. They did not have any in stock either, but would be HAPPY to order me one and I could drive back a week or so later to pick it up! I turned down the ridiculous offer and headed back to the first store, and placed the order there. Not only did they refuse to expedite the order to make up for the ordeal they just put me through over the past several hours, but would not commit to when the phone would be there for me to drive back to pick up. When I asked if they would at least call me when it came in, I was told that it was against the Apple retail store policy to do that... but I could call every day to see if it was in!
This is the incredible, ###ic arrogance of Apple and the terrible lack of customer service I had been warned about, but did not believe.
Yet another glaring reason to stick with a PC!
Question:
a) Why on Earth is it against policy to inform a customer if you have a product in stock?
b) Why could the order not be expedited or at least sent to my home to help amend the situation
c) Why is it against policy to inform a customer when their product arrives?
d) Why should ANYONE have to undergo such treatment or experience this scenario simply to replace a defective, EXPENSIVE, product that they have owned for a mere ten days?

I bought an iphone from www.globseason.com for £245 + £24 bank charges as the payment was made via international bank transfer. I was informed by their customer service advisor JANE that this is all I have to pay and as part of their terms & conditions they were no extra hidden charges.

The company received my payment into their bank account and once cleared I received an email that the iphone has been posted and was given a tracking number for DHL selivery services.

I checked the tracking number and it was not showing anything, anyway 2 days later eventually when the company got back to me they said that the delay was due to the customs holding the phone in China as custom duty needs to be paid which is £132.

Nowhere on their website was stated that the buyer has to pay custom charges as I was told that the amount I paid was all I owed the company. The company then apologised and said if I buy another iphone they will pay for the customs and send 2 phones. I told them that I am not paying anything extra and that I now required a full refund which on their website the have clearly stated that they will refund the whole amount including postage charges if customer not happy with product. Well in my case I havent even received it and already not happy with the service. SInce I have asked for a refund its been 2 weeks that I have not received any correspondance from the company. It appears that they are now ignoring me.

The company detials are as follows

Beijing GLOBSEASON International Trade Co., LTD.

Address: 12 E-World Trade Building, No. 7 Haidian District, Beijing, China

Post code: 100089

E-mail: [protected]@188.com

MSN: [protected]@hotmail.com

Phone: [protected]

Their bank details are as follows

Bank name：Bank of China Guangdong Branch
Address:12 E-World Trade Building, No. 7 Haidian District
City:Beijing
Country: China
Beneficiary name: Mi Tian
(First name:Mi Last name:Tian )
Beneficiary A/C NO. [protected]-0
SWIFT number:BKCH CN BJ 400

I dont know what to do how to recover my money as I am not getting anywhere with this company.

I know this isn't much of a complaint and seems pathetic but shows the point. It seems that itunes has everysong that ever existed, including songs that existed over 20 yrs ago.WRONG! One of my several Favourite Artists 'Selwyn' who has had approx. 3 hits and two albums released in the last decade, but yet he seems not too exist on iTunes. I have have tried numerous times searching and 'power searching' on the iTunes store, but nothing has come up.

Some of Selwyn's hits include: 'Rich Girl' (2002). 'Boomin' (2004/05). 'Like This, Like That' (around 2004) and his second album is entitled 'One Way'

If anyone has any info on this topic please email me at: [protected]@hotmail.com

I bought a 3G iphone in South Africa from a Vodacom, a national cell provider, last December but I live in Australia. Unfortunately I wasnt told that the warranty is country specific and not international. So now that my iphone has a massive software issue I cant get a replacement. How can a huge growth company known for thinking outside the box and quality be so incredibly narrow minded when it comes to customers needs and idiotic warranty. What if youre a jetsetting business person and your iphone takes a nose dive? Totally ridiculous. Customer support at the “genius bar” told me they couldnt do anything. That was it. AU$1000 phone for nothing! I feel conned and robbed!
Ill never buy Apple products again due to the bad service.

Hi,

I got an e mail offer for the Apple I Phone @ $220.00 with shipping cost to India by Rose Kingslay ( E Mail - [protected]@gmail.com ) and then i received a several phone calls from her GM form mentioned No's ( +[protected] / +[protected] / +[protected] ) and told me to transfer the money in their Indian account.After depositing the payment now they are not sending the Cell phone and demanding for more payment.

Does anyone knows this people ? Are they cheater ?

Please if someone knows how to deal with such people...guide me on [protected]@yahoo.in

Today at 3:00pm, my 2 year old son and I went to the Galleria mall specifically to make a purchase of a new lap top from the Apple store. We entered the store and a very thin lap top caught my eye. I opened it up and noticed that someone's email was on the screen. I pushed one large button and a hard core porn website came up on the screen that my 2 year old was definitely focused on. I didn't know how to close the site, so we walked away.
I am shocked that anyone can go to a retail store to make a large and honest purchase from such a supposedly reputable establishment and be subject to such offensive content. PLEASE DO NOT TAKE KIDS TO THE APPLE RETAIL STORE, YOUR ARE RISKING A CHANCE OF THEM BEING SUBJECT TO PORN.

I bought an iPhone 3G on Sept 20, 08. The phone broke at 32 days (Oct 22, only white screen can be seen) while I was charging it using a computer and Apple's USB cable. I did not abuse it nor drop it at all. I bought a protective skin right after buying the phone.

After hours of conversation with Apple technician, I was told to go to the Apple store at Northbrook, Illinois. It was swapped with a refurbished phone only. After using the refurbished phone for a few days, it started to behave funny, the light had problem. After another round of conversation, the customer support finally agreed to send me a brand new one. The brand new phone is concluded as a broken BRAND NEW phone since it does not take any SIM cards AT&T put in.

I went back to the Apple store, I was offered another reburbished phone again. I refused to take it. I was told by the technican in the store if the phone was bought in an Apple store, it is subject to be replaced by a brand new phone. Since the phone was purchased in a AT&T store, only refurbished phone can be offered as a replacement. I feel unreasonable on this kind of arrangement since customers who buy iphone from AT&T are treated unequally and were not warned in advance. Moreover, AT&T is the only phone company which is authorized by Apple to sell iphone. Even if I go back to AT&T, Apple does not authorize AT&T to swap a brand new for the customer either.

Another thing is : a customer uses $299 to buy a brand new phone and if it broke, there is no reason it is replaced by a refurbished phone when the phone is still under warranty. All the technicians and customer support person keep telling customers 'refurbished phone' is not being used by anyone before but were heavily tested. I think this is a big lie since they could not answer me how they first justify to make a brand new phone to become a refurbished phone.

SO YESTERDAY IM ON THE PHONE WITH APPLE TRYING TO GET MY PHONE TO SYNC TO MY ITUNES. THEY COULDNT FIGURE IT OUT SO THEY HAD ME REBOOT THE PHONE. I TRIED THAT AND IT STILL WOULDNT CONNECT. TRIED IT ON MY LAP TOP, NOTHING. TOOK IT TO THE APPLE STORE TODAY AND IT WOULDNT WORK ON THEIR COMPUTERS. THEY LOOKED AT MY PHONE AND SAID THEY WILL NOT COVER IT UNDER WARRANTY AND IT WILL COST $200 TO FIX. BECAUSE OF THE SCRATCHES AND DINGS ON IT. (BTW THE PHONE WORKS PERFECTLY AND HAS NEVER HAD ANY PROBLEMS) sO I COME BACK HOME AND CALL APPLE AND THEY TELL ME THAT THEY ARE GOING TO CALL THE APPLE STORE AND MAKE AN ARANGMENT FOR ME TO GET IT LOOKED AT AND THE LADY CLEARLY STATED THAT IF THEY CANT FIX IT THEY WILL REPLACE IT. SO I USE MY GAS ONCE AGAIN AND DRIVE TO THE APPLE STORE, AND AGAIN THEY TELL ME THEY WILL NOT TOUCH IT. THEY ALSO PUT A NOTE ON MY PHONE THAT ITS DAMAGED BEYOND REPAIR. (COME ON ITS A PHONE IT GETS SCRATCHES.

THATS LIKE IF YOUR ENGINE BLEW IN YOUR NEW CAR, AND THEY WOULDNT FIX IT BECAUSE IT HAD A DENT AND SCRATCHED ON IT. IF YOU HAVE A WARRANTY IT COVERS IT. UNLESS YOU DID SOMETHING TO MODIFY IT TO CAUSE THE ENGINE TO BLOW, OR MY PHONE TO NOT SYNC TO ITUNES...

I COME BACK HOME AND CALL APPLE SUPPORT AGAIN AND IM ON HOLE AGAIN. THE GUY THAT READ MY ACCOUND SAYS " WELL IT SAYS HERE THAT THE PHONE IS DAMAGED BEYOND REPAIR SO WE CANT DO ANYHTING ABOUT IT" I ASKED.. "SO YOUR PRETTY MUCH TELLING ME THE PHONE IS JUNK?" HE REPLIES "YES, WELL U CAN STILL USE THE PHONE RIGHT?" YEA BUT I CANT GET THE UPDATES OR ADD SONGS TO ITUNES OR DOWNLOAD APPS. HE WAS KINDA SPEACHLESS FOR A WHILE BECAUSE THERE WAS NOTHING THEY CAN DO... I TOLD HIM "I WORK IN RETAIL, AND IF WE HAVE A MAD CUSTOMER, W DO WHATEVER WE CAN TO MAKE THEM HAPPY. iVE SEEN BBQ'S GO OUT THE DOOR FOR FREE BECAUSE WE MESSED UP OR SOMETHING HAPPENED WITH A CUSTOMERS ORDER OR SOMETHING.

THIS IS CRAP AND APPLE CAN GO TO HELL IN A HAND BASKET ON FIRE!

I CAN TOTALLY SEE IT IF IT WAS MISSING PARTS OR THE SCREEN WAS CRACKED, BUT NOTHING IT WRONG WITH IT, ITS JUST SCRATCHED, NORMAL WEAR AND TEAR.

ANYONE HAVE ANY IDEAS?

The original iPhone was a Christmas gift to me. It looks great, and sounds like it would be very helpful and make one very productive.

Nonsense!

I got my iPhone well after the original release. It malfunctioned monthly for the first four months I had it. Time and time again, I learned, Apple had shipped the product without adequately testing the software required the make it work properly. Release after release of software was supposed to fix the bugs. It didn't happen.

After four consecutive months of problems, and more than a dozen hours in Apple Stores and installing updated software, a supervisor on the telephone told me that he would send me a temporary unit by overnight air and have my unit examined and either repaired or replaced. His overnight shipment arrived SIX days later because Apple Computer cannot even write a shipping label correctly. They omitted the signficiant information I provide (and lied on the phone saying it was on the label). By the time the temporary unit arrived, a new version of software seemed to fix the problem.

Knowing that my original iPhone was such a lemon, the same person bought me the new iPhone 3G hoping that it would come with properly tested software. It did not. What I have subsequentlly been told by an Apple employee is: (1) the 3G network coverage supplied by AT&T is sparse in many large cities (I live in Chicago, and that is my experience), (2) in 3G mode if you leave an area of 3G coverage a call in progress is dropped, (3) in 3G mode the battery runs down twice as fast so that you can't make it through the day without recharging if you use it much, and (4) there are known software problems which Apple prefers not to advertise. In short, Apple and their partner-in-misrepresentation AT&T, have set up a very glitzy advertising campaign to sell a product with known shortfalls that they never mention.

I [censor]ed enough to get a refund on my 3G. However, I am still stuck with the original iPhone which is equally useless unless you get a thrill out of diagnosing failures and fixing them.

I have better things to do.

It will be a cold day in hell before I ever buy anything else of Apple Computer.

This is my impotent complaint-rant against Apple Computers. It is posted here because Apple Computers doesn't want to hear about complaints. However, in the very odd chance one of their telereps actually addressing a complaint, the odds are even worse that you will receive even remotely decent service. The following is a tale of mass incompetence--not for the faint of heart :

July 20th, 2007: I order a MacBookPro online directly from Apple Computers.

Mid-August, 2007: MacBook Pro arrives DOA (dead on arrival)

During a telephone call Apple Computers promise a new Mac within days.

2 weeks pass and no Mac

I contact Mac concerning the fact that nothing has arrived. Apple re-promises that the MacBook Pro is being shipped within 48 hrs and arriving within two weeks(!); they offer to throw in a product from their store to compensate for the time delay (limit: $50). I agree but do not yet choose a product.

13 days later, I check the tracking number and see that the MacBook HASN'T EVEN BEEN SHIPPED. The following day (a Friday) I contact Apple to complain. They promise updates throughout the weekend from "a team" that is working on getting it to me ASAP.

I wait, but there is virtually NO COTACT FROM APPLE THOUGHOUT FRIDAY OR THE WHOLE WEEKEND.

I call Monday, demand to speak with a manager, and discover that NO ACTION HAS BEEN MADE ON MY CASE. The manager I speak with asks if she can call me back in 45 minutes to "look into your case". She refuses to acknowledge that this is, in fact, bad service (only repeating again and again, "I understand that you are upset, but let's see what we can do . . ."). 1.5 hrs later, SHE HAS NOT CALLED BACK, so I call the Apple management team AGAIN(!). They offer NO EXPLANATION for why no action was taken during the previous weekend or why the manager did not return my call. I inform this second manager that it is perhaps unwise to promise a client that you will call them back and not do so when said client is already receiving terrible service.

Although this second manager also refuses to acknowledge that this is bad service, she does offer a credit of $200.00 (or thereabouts) to compensate me for my trouble(s) and continued absence of the laptop. I accept the offer of compensation. Recounting what they have promised to send, the manager states that I am to receive a MacBook Pro, a cheque of (or around) $200.00, and an armband that carries a video iPod as per MY CHOICE OF PRODUCT from the Apple Store. I inform her that I DID NOT CHOOSE the armband (I hadn't made any choice t all, in fact), but that I do not even own a video iPod. I ask who decided on the armband on my behalf and the manager replies she doesn't know. I choose a different product.

The manager informs me the cheque will take approximately 6 weeks(!) to arrive. Because I am moving from one province to another, I inform her NOT TO SEND THE CHEQUE TO MY CURRENT ADDRESS and I provide her with my new address. (NOTE: I have, in fact, already informed every Apple telerepresentative that I would be moving out of concern that the initial purchase may arrive too late)

Within two weeks the MacBook Pro and product from the Apple Store arrive. Finally.

Several weeks later, and having moved to a different province, I call to inquire about the cheque. An Apple management team member informs me that it has been sent to my OLD ADDRESS, so the process will have to start all over again. They ask me to e-mail my new address to them (even though I have them on the line at that very moment).

November 29th, 2007: I send the e-mail with my new address.

January 16th, 2008: I call Apple to inquire about the cheque at a number recommended by an Apple rep. What a surprise: no one at the number knows anything about the cheque, or what kind of credit it might be. They forward me to another rep that also has no background information available on my file concerning the cheque/credit and they forward me to someone else. This third person states that they have no information about the cheque because NO CHEQUE HAS BEEN ISSUED OR SENT. This third person takes my address (AGAIN!) and personal information and promises someone will be in contact with me within 24 hrs.

I ask if there's a number where I can issue a complaint. The rep offers a number. I call it, and that number connects to Apple Canada's general information number. There is literally no option to discuss issuing a complaint with anyone.

I call another number to issue a complaint. Because they have no information concerning the cheque they have no number that they can recommend for me to issue a complaint.

I hung up the phone, found this site, and have posted this, my complaint against Apple Computers. Apple products are great, but their customer service is pure evil. By and large Apple reps do not provide any service, they treat their customers like crap (I am a repeat Apple laptop buyer), and are utterly and completely incompetent.

APPLE is big company making high quality products, but they don't care about customers at all. Be aware of buying apple products - read this.
I have iPod Hi-Fi docking station which I have received as a gift from my parents about 16 months ago. It was very expensive present, they paid more than $500 for it from Apple online. This docking station has a great sound but it is stopped working last week. I have called the Apple customer service and ask them for help. They said the product is out of warranty and I have to pay for repair, I agreed ( there was no other option anyway ). The send me to the nearby Apple store. I have been waiting in the store about 50 minutes for assistance and after that they told me my product is out of warranty and they are not able to repair that. I have called the Apple again following day and they try to send me to the store again. I told them what happened in the store and they said they couldn't help me. I asked for some supervisor and they transfer me to her. She send me to the store again and when I told her what was happened in the store a day before, she said I have to go for vrepair to third party. So I go to the Chicago repair shop and asked for repair. The technician said they are able to repair that if they will have the part ( metal stick which going in to the iPod ), but they don't have it and there is no possibility to order it from Apple. I have called Apple again, they send me to the store, send me to the third repair party and after that, they told me I have to buy a new Hi-fi docking station. If I ask where, they said they don't know because they don't produce them anymore. I think this is BAD JOKE! I had product from APPLE for more than $500 which was good enough only for 16 MONTHS! Now, I should throw it away and buy a new one - other brand which will be for I hope last longer.

Purchased a ipod nano 2/14/07, uploaded it with tunes and plugged it into c280 mercedes. DEAD 2/30/08 and no freaking warranty? No thats the trashiest customer support I have EVER dealt with. You can count on this being the last POS apple product I ever own... GATEWAY FOREVER!

DON'T BUY APPLE! DON'T BUY APPLE! DON'T BUY APPLE! DON'T BUY APPLE!