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Apple Computer Inc. / Apple Customer Support

1 CA, United States Review updated:

I had a rotten experience yesterday with the battery for my personal MacBook, and I think it will be my last. The computer is less than a year old and turns itself off when the battery power drops to 66%. The "genius bar" was staffed by a bunch of persons who looked and acted like they were teenagers full of caffeine, and no one could be bothered to check if the problem was actually my battery or my computer. They were rude, in a tremendous hurry, and did an overall terrible job of providing anything like customer service. The entire story is posted at: http://earthlyhappenings.blogspot.com/2010/02/customer-service-reviews-apple-store.html

Mi
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Comments

  • Lu
      13th of Dec, 2006
    0 Votes
    Apple Computer Inc. - Online ordering made difficult!
    United States

    My sister ordered my daughter an iPod online and this is what she had to say about the experience:
    I can't believe how difficult it was ordering the thing! I should complain to Apple.

    I've never had such a hard time. Between the questions it asked regarding the county it was going to, and the signature requirement I just about gave up. They even phoned me this morning because they said there was some confusion regarding what was the billing address and what was the mailing address, although when I gave him the information he put me on hold for 15 minutes! I was able to fold a load of laundry, make my bed, brush my teeth and apply my make-up while on hold! When he got back on the phone he didn't give a reason for keeping me waiting and said everything was fine. Maybe they suspected I was using an unauthorized credit card or something. Anyway, they just sent me an e-mail saying the product has been shipped. On the address they sent it to they didn't put the name of the company, even though I had submitted it with the order. So, be on the look-out as it is just being sent to xxxxx. I assume that your company is the only one in that suite, but it is really unbelievable to me that they are so high tech and they weren't able to get anything with my order right.

  • Ma
      30th of Aug, 2010
    0 Votes

    You say that it unbelievable that they are so hi tech and they couldn't get your order right, when you previously specified that it was difficult ordering it. Maybe you couldnt understand their website properly and made an error. Apple's online store is very simple to use and order from. One thing I noticed you say was the amount of time that you were on hold for, Apple is a busy company you know, and they have to deal with numerous consumers also.

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