[Resolved] AnswersBy.com / services never received
It is my opinion that this is the most dishonest, unethical company that I have ever worked with. Answers By required that I sign a 2 year service contract before they would attempt to remotely fix my computer problem My computer had been hacked and I was attempting to have the issue resolved. Unfortunately I found Answers that appeared to be a service center for Acer.
The charge for services was $240 before they attempted to resolve the matter.
After working with someone on their team (from India) I found that they could not resolve the problem. I then took my computer to a local computer sales and repair shop, and they were able to reinstall all of the lost information.
Within 48 hours I was on the phone asking for a refund because I didn't want a 2 year service contract, and I didn't want to pay for services that were never provided. They offered me $170, but I wanted a complete refund. I am still in a dispute with the credit card company regarding this service.
I can only say this. Buyer beware. Based on my experience I suggest that you go elsewhere for any computer services. This company is not trustworthy
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
AnswersBy.com Customer Care's Response, May 03, 2017
We are sorry about the experience you had with AnswersBy. We at AnswersBy want all our customers to have the best of technical support experience. Therefore, we would like to speak with you and straighten things out. Kindly share any of the following information along with your convenient time, so that we can arrange a call from our Customer Relations team and sort this out.
Thanks for taking time to write your feedback. We would like to address it and make you a happy customer of AnswersBy.
PS. You can also write to us at [protected]@answersby.com referring this subject.
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