America's Best / Bad service & info
I had a stye in my eye and called America's Best on 5/22/10 to see first if they had an opthalmologist that could see and treat me. They said yes. So, I made an appointment for the next day. On 5/23/10, I called another vision store to see if they had someone that could treat stye and they indicated the only had an optometrist only and they don't treat medical conditions of the eye. So, I said to myself, let me call back to America's Best to make sure they truly can treat me or not. I wanted to verify. When I called back, the young lady on the line was not sure, she went to verify that the optometrist could treat me instead. She said the optometrist could, so I kept my appointment. Once we arrived, there were several young ladies there standing around and chatting with uniformed workers. I was seen right away, but the gentleman that saw me was rushing me through my visit. I had to slow him down to ask my questions and make sure he was seeing me for my stye, not trying to rush me into contacts or eyeglasses. I did not leave the exam area until I felt comfortable. Then I told him I needed to re-verify if they could take a starter check since I was self pay and did not have my checks nor credit card from my bank yet, he said yeah. So I let them proceed to finish the exams. He sent me to the optometrist, he came out and was sneezing and coughing. He had on gloves and did a more extensive exam and I was happy he did not touch me, but he was rushy too. I asked him what could I do about the stye, he said they just go away on their own, so I kept asking what can I do for relief, he said use a cold compress, I said well others vision care specialist say to use warm, he said, yeah, warm or cold, it doesn't matter. I was pissed at this quack. When I left the exam area, I took an alcohol swipe to wipe my face just so I could try to get any germs he did spread off of my face area. Then, I went out to pay, the young lady I was to pay was busy helping a co-worker, which I did not mind, but she could have excused herself. I noticed the same two ladies were still out in the main lobby area loafing with workers, I did not understand if they were customers or friends just hanging out, but it looked unprofessional. So I proceeded to pay with the starter check and she told me they couldn't take it, I was furious and told her the other gentleman just told me I could pay with it. I said this is why I verify and re-verify things because of madness like this, now what if I didn't have the cash since I am a self pay patient. She said, well, there is your bank right there, I said I don't want to have to leave here, go to the bank and then come back, that's why I asked in the first place. So I gave her the money and stormed out. I will not go back, they are fast talking idiots trying to make quick cash...
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