The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

American Van Lines / nightmare experience, deceptive practices

1 Pompano Beach, FL, United States
Contact information:

Deceptive notification of delivery date/time-frame of home goods to new home. Deceptive packing, damage.
Movers hired with the understanding they would pack our home over a 2 day span and deliver our items to our new home on the date of our choosing between June 29-13 July.
Movers arrived on 6/27/17 without the moving truck. They waited 3 hours for the moving truck, losing packers/movers along the way as they would not start packing without the truck. They INSISTED on completion that day. It was 1am by the time they were "finished". They left items unpacked, unmoved and damaged walls without informing us. After they had our items packed and on the road, they said they would be delivered by July 13th or we would incur storage fees. We advised the original and only close date we ever had was 7/14/17. We did what we could to make it work and have our items delivered on 7/13/17. They then called and said they had to deliver on 7/11/17 which would be next to impossible for us as it is a Sunday and moving up the close date yet again (to 7/9/17) has issues all its own. They then called and said it would have to be delivered today 6/29/17 or it will go into storage and fees will be billed. It seems our home items are being held hostage. We were misled in the very beginning by giving us deceptive delivery date information. We have attempted resolution to no avail as they refuse to believe they are doing anything wrong. Saying we signed a contract, which is true, but what we were told we were signing and what we are now being told are two different things. We have been harassed by the constant change in delivery dates, cost and new fees for delivery that we were not expecting. This harassment has caused medical issues for Wayne Lowman (68) just trying to deal with the situation.
We are also concerned that now; because of our complaints, our items will be further damaged or "lost" prior to actual delivery.
Additionally, The driver left a manifest of the upstairs items in our home when he left. We were accused of deceptively hiding it from him, which is ridiculous as we told them first thing the next morning.

Jun 29, 2017

Post your comment