The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

American Van Lines Customer Service


American Van Lines, Inc.

1351 NW 22nd St.
Pompano Beach
United States - 33069

Customer Support Phone Numbers

+1 954 318 1246(Customer Service) 3 0
+1 888 759 6000(Sales) 1 0
+1 305 828 4443(After Hours Emergency Line) 1 0
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat10:00 AM - 3:00 PM

American Van Lines Complaints & Reviews

American Van Lines / moving company

Gary..m on Dec 12, 2018

DO NOT WALK BUT RUN from this company. Consistent broken promises and lies. I would suggest a more reputable moving company like Mills Van Lines or there parent company. I could list all the items that have gone wrong but I suggest you read all negative comments and that is what you get...

American Van Lines / customer service

Uwe on Aug 9, 2018

I have had a horrible experience with American Van Lines. We started discussing this move in April. In early July, I paid my deposit and was given a 3 day window for pickup and told that 10 days out I would know for sure which day. At 10 days out, I started calling and emailing the...

American Van Lines / nightmare experience, deceptive practices

Kim Lowman on Jun 29, 2017

Deceptive notification of delivery date/time-frame of home goods to new home. Deceptive packing, damage. Movers hired with the understanding they would pack our home over a 2 day span and deliver our items to our new home on the date of our choosing between June 29-13 July. Movers arrived on...

American Van Lines / moving company not what they promise

Janelle Bennett on Jun 25, 2017

My husband and I are both educated (as physicians) we researched moving options and although AVL may quote your move on the higher end, we read reviews that they were reliable, good CS, etc so chose them after much comparison. This has been a huge mistake. Our move was from Mississippi to...

American Van Lines / moving

zvt on Jun 25, 2017

I set up a move with this company back in April, with a 3-day pick-up window, price estimate, and contract. I payed the deposit (half of the estimated moving cost) in May. They assured me they would call 10 days in advance for the final pick-up date. They did not, and it became increasingly difficult...

American Van Lines / load date estimate

Vivian Leahy on Jun 16, 2017

I paid half deposit to American Van Lines on May 8 2017 for move from Kansas City to Austin. Load dates June 17-19. I was called today and we told that they won't be able to get to me until after those dates. This is not acceptable, I have to start a new job in Austin on June 20. There i...

American Van Lines / driver truck number 4230 trailer 5742

Nancy Adams-drysdale on Jun 13, 2017

8 p.m. Tuesday June 13 2017 driver tried to run is off the road and ride our bumper for miles He finally switched lanes and rode the bumper of a young girl in a fiat. He repeatedly tried to catch up with us making ride hand gestures. I was in an auto with my son, 7 year old grandson and 8...

[Resolved] American Van Lines / horrible movers complaint

Mark Hopkins on Feb 22, 2017

Run…as fast as you can… away from american van lines…!!! Disaster, destruction, lying, incompetent, careless, rude, Unprofessional, insulting… just a few words to describe my Painful experience with american van lines. Where to start… After working and planning my move with american van...

American Van Lines / service/customer service/claims

kellalowe on Apr 20, 2016

We got several estimates from several moving companies when we were moving from Kansas City MO to Wichita KS, our company gave us a budget and American Van Lines came in right at that budget...buyer beware mistake number one...we questioned the weight greatly knowing the average household...

American Van Lines / movers

Design diva on Nov 24, 2015

I chose American Van Lines as it was advertised as family owned company which strives to convey their personal values and delivers high standard for their customers. As a matter of fact, none of the above is true. I had a move scheduled from NC to WI. Everything went well until I signed...

[Resolved] American Van Lines / gross underestimate

kp1885 on Aug 4, 2015

I received an estimate from this company for packing and moving for a long distance move from NY to MD. The customer representative was kind and helpful. When it came time for the move, the movers were estimated to arrive at noon, and showed up at 8:30pm. I asked twice if the could start...

American Van Lines / terrible service and horrible customer service

Ann Bervard on Jun 6, 2015

Did not send 4 people as promised but only two (they were as efficient as can be for 2 people and I was pleased with them. I was decieved by their lateness each day (after 11 am) due to pickup of suppolies! Should have been done before the first day. Suppiles and 11:00 was every day!!...

American Van Lines - Florida / con artists and rip-offs

Roni Garrett on Dec 23, 2012

When I first signed up with american van lines, they were kind and courteous and eager to help. I got a binding estimate of approximately $2800 to move from kansas to nc. This was a not to exceed estimate. Apparently binding means to them binding on your part, not theirs. I contacted them...

Amereican Van Lines / consumer fraud

MichaelGC on Dec 17, 2012

I made the mistake of arranging with American Van Lines to move my mother's furniture from Oklahoma to Texas. I signed the forms they faxed me and faxed them back, along with the $1, 127 deposit which was to be one half of the moving charge based upon the estimate. A few days later...

American Van Lines / worst company ever! bait and switch!

1caribbeansoul on Dec 16, 2012

I was originally quoted $1800 for my move from Maryland to Florida. I was emailed a list of things could be moving although some of my items to be moved were not on the list By the time the moving truck was loaded my bill was another THOUSAND dollars!! Then when the movers (sub contractor...

American Van Lines / stolen items; sub-contracted work without consent

Ghost 650 on Dec 3, 2012

American Van Lines sells its moving contracts to secondary operators. I ended up with items missing--more likely, stolen--and abysmal customer service. On the day of delivery, I signed some form acknowledging receipt of my items (60-70 boxes and furniture) and by signing those forms I lost...

American Van Lines East / american van lines east - uncaring liars and cheats!

Lora R on Oct 8, 2012

When we ordered services from Keith at American Van Lines East we were quoted a low price. When the movers arrived they informed us it would be DOUBLE the amount we were quoted. Since they were there, and I was on a time crunch, I had no choice but to pay. If you don't pay, then you...

American Vanlines / DO NOT USE!!!!!

Erin Adderley on Sep 3, 2012

this company is terrible and i want everyone to know so they can stop ripping people off. first off they picked up my stuff three days late. which forced me to hire local movers and move my stuff into storage costing me an extra 500 dollars that the company said they would compensate...

American Van Lines / cheating on the job

miapia on Aug 18, 2012

This company picked up my furniture in New York City and was hired to take it to Los Angeles. I was driving across the country myself and needed the furniture to be delivered approx. three weeks after the pick up date because I was not going to be onsite sooner. They had me pay them $560...

American Van Lines / absolute worst moving company

Tom Cortese on Aug 6, 2012

I have moved numerous times over the years and I found American Van Lines to be the absolute worst moving company I have ever used or heard about. The estimate we were given over the phone turned out to be 3, 000.00 off!!! On June 5, 2012, we were promised that a truck would be there to...