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American Van Lines Customer Care Service

American Van Lines

1351 NW 22nd St
Pompano Beach
Florida
United States - 33069

Customer Support Phone Numbers

Toll-free:
1 888 759 6000 6 3
Phone:
+1 954 318 1246 2 0
Fax:
+1 888 689 9991 2 0
 

American Van Lines Complaints & Reviews

American Van Lines / Horrible movers complaint

Ma
Mark Hopkins on Feb 22, 2017
Run…as fast as you can… away from american van lines…!!! Disaster, destruction, lying, incompetent, careless, rude, Unprofessional, insulting… just a few words to describe my Painful experience with american van lines. Where to start… After working and planning my move with american van...

American Van Lines / Service/Customer Service/Claims

Ke
kellalowe on Apr 20, 2016
We got several estimates from several moving companies when we were moving from Kansas City MO to Wichita KS, our company gave us a budget and American Van Lines came in right at that budget...buyer beware mistake number one...we questioned the weight greatly knowing the average household...

American Van Lines / Movers

De
Design diva on Nov 24, 2015
I chose American Van Lines as it was advertised as family owned company which strives to convey their personal values and delivers high standard for their customers. As a matter of fact, none of the above is true. I had a move scheduled from NC to WI. Everything went well until I signed...

American Van Lines / Gross Underestimate

Kp
kp1885 on Aug 4, 2015
I received an estimate from this company for packing and moving for a long distance move from NY to MD. The customer representative was kind and helpful. When it came time for the move, the movers were estimated to arrive at noon, and showed up at 8:30pm. I asked twice if the could start...

American Van Lines / Terrible service and horrible customer service

An
Ann Bervard on Jun 6, 2015
Did not send 4 people as promised but only two (they were as efficient as can be for 2 people and I was pleased with them. I was decieved by their lateness each day (after 11 am) due to pickup of suppolies! Should have been done before the first day. Suppiles and 11:00 was every day!!...

American Van Lines - Florida / Con Artists and Rip-offs

Ro
Roni Garrett on Dec 23, 2012
When i first signed up with American Van Lines, they were kind and courteous and eager to help. I got a BINDING estimate of approximately $2800 to move from Kansas to NC. This was a not to exceed estimate. Apparently BINDING means to them binding on your part, not theirs. I contacted them...

Amereican Van Lines / Consumer Fraud

Mi
MichaelGC on Dec 17, 2012
I made the mistake of arranging with American Van Lines to move my mother's furniture from Oklahoma to Texas. I signed the forms they faxed me and faxed them back, along with the $1, 127 deposit which was to be one half of the moving charge based upon the estimate. A few days later...

American Van Lines / WORST company ever! Bait and Switch!

1c
1caribbeansoul on Dec 16, 2012
I was originally quoted $1800 for my move from Maryland to Florida. I was emailed a list of things could be moving although some of my items to be moved were not on the list By the time the moving truck was loaded my bill was another THOUSAND dollars!! Then when the movers (sub contractor...

American Van Lines / Stolen Items; sub-contracted work without consent

Gh
Ghost 650 on Dec 3, 2012
American Van Lines sells its moving contracts to secondary operators. I ended up with items missing--more likely, stolen--and abysmal customer service. On the day of delivery, I signed some form acknowledging receipt of my items (60-70 boxes and furniture) and by signing those forms I lost...

American Van Lines East / American Van Lines East- Uncaring Liars and Cheats!

Lo
Lora R on Oct 8, 2012
When we ordered services from Keith at American Van Lines East we were quoted a low price. When the movers arrived they informed us it would be DOUBLE the amount we were quoted. Since they were there, and I was on a time crunch, I had no choice but to pay. If you don't pay, then you...

American Van Lines / Cheating on the job

Mi
miapia on Aug 18, 2012
This company picked up my furniture in New York City and was hired to take it to Los Angeles. I was driving across the country myself and needed the furniture to be delivered approx. three weeks after the pick up date because I was not going to be onsite sooner. They had me pay them $560...

American Van Lines / Absolute Worst Moving Company

To
Tom Cortese on Aug 6, 2012
I have moved numerous times over the years and I found American Van Lines to be the absolute worst moving company I have ever used or heard about. The estimate we were given over the phone turned out to be 3, 000.00 off!!! On June 5, 2012, we were promised that a truck would be there to...

American Van Lines / moving

De
destini on Aug 6, 2012
Took our deposit and set up a 2 day window for pick up. Never came! Every time my husband talked to someone they promised it would be the next day. Someone pretending to be one of the carriers actually called and said he was on his way with the truck on a saturday, but when we called him...

American Van Lines Relocation Division / Trying to make us pay more than contracted stated due to weight

Tb
T.Blosser on Jul 24, 2012
We hired American Van Lines Relocation Division (AVLRD) to move us from Nebraska to Georgia. We went through a complete inventory list to assure we would have a smooth transition. We were quoted a NOT to exceed cost price for the move. We were advised to overestimate everything so we could...

American Van Lines / Bad service

Vr
V. Rodriguez on Jul 10, 2012
American Van Lines is a completely unreliable and unprofessional company! I moved with them from North Carolina to Georgia (pretty short distance). First of all they never got there on time, they will call in the middle of the night to say that the truck was on the side of the road or they...

American Van Lines / Failure to Move on Contracted Dates

Po
POldale on Jun 1, 2012
We signed a contract on 6 Feb for a move on 30 & 31st of May. At 3:00 pm on the 30th of May they called and said they didn't have a truck. We were obliged to cancell the contract because we had to be out of the house by the 31st of May. Phone calls were rarely returned, and our $2000...

American Van Lines / Unreliable movers

Mb
MB-WV on May 24, 2012
Beware of American Van Lines. We hired them to move us from West Virginia to Florida. All contact with the sales agent was via email and phone. The sales agent had us email her a list of items to be moved which became the basis for her estimate. There was no physical inspection of pick up...

American Van Lines / Liars

Ma
maberism on May 21, 2012
I was getting ready to move from Birmingham, Alabama to Seattle, Washington and to avoid driving that far I looked into having my car transported. I called American Van Lines and they gave me a quote of $1350 with a deposit of $450. I told them that I would call back since I was still...

American Van Lines / Lies about pick up

Kz
kzinflorida on May 20, 2012
Pushy to get the business but checked reviews (good and bad) and paid my deposit and got dates with a 4 day pick up window. Before booking I was assured that the pick up would be ok, even though it was in a very remote area of northern CA on the windy, narrow PCH. Flew to CA from FL just...

American Van Lines / Liars - Did not respect contract

Ei
eirthug on May 13, 2012
DO NOT USE THIS COMPANY! American Van Lines promised to pick up my stuff in a 2 day window and promised they would over multiple calls. They never called and said they would not make it, they just didn't show up. 2 days later they called me and asked if they could come 4 days from...

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