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American Signature Inc. / broken promise

Tampa, FL, United States Review updated:

i am very upset with this furniture store. I walked into this store looking to buy furniture for my apartment on march 20, 2010. After about an hour in the store, i've made a decision to buy seven items. i called the sales person for help, he took down some ticket numbers and left. he then comes back a few minutes later and saids, "those items won't be available till april 1. i didn't want to accept that and told him, no deal i'm going somewhere else, and left. I go to several places and they tell me the same thing, I have to wait. So i decided to go back to american signature and buy only if they can promise me delivery on the 1st. of april. They said "yes". So a deal was made. I pay for the items in cash. On march 26 i get a call from the store saying that my furnature won't arrive till the 7th of april. I was upset, i called to complain and reminded them that the only reason i spent money in the store was because a promise was made. After 30 minutes of arguing my point and still unhappy, i settled for a small discount on the sale and accepted the new delivery date for april 7th. on april 3rd i get a call from the store again. telling me that my furnature will arrive on april 14! this time i walked in the store to demand my money back i'm canceling my order. they say i have a right for a refund but i have to wait till april 14 for my money! can you believe it! i am very upset with this store!

Hl
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Comments

  • Ba
      18th of Nov, 2010

    shopper please rememember when your walking into a large showroom of afordable exclusive designed furniture stop wandering around holding up your hands-up at professional sales furniture experts saying im just looking you got to connect to your sales person to qualify the best product to meet your needs in your design. sometimes certain items are featured get sold rapidly and are out of stock.most other furniture companies tell you 10 weeks out and even there products all get moved 10times or more before they arrive at the stores.can you imagine.. the furniture bussiness at all? american signature has alot to offer customer friendly carring salespeople and managers who will oblige you inexspesive newer looking styles you wont fine anywhere else be a better bussiness person instead of the typical hagler to get more discounts you got a better deal then you imagine from asf devotee

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