American Home Shield Corporation [AHS] / overall customer service response
It is totally impossible to ever get a customer service representative in less than 45 minutes in a hold status. I have been trying to get reimbursed for the cost to re-install a broken sump pump for over 30 days! What makes it even worse is the division responsible for outside contractor reimbursement does not take calls apparently from CUSTOMERS or their own CUSTOMER SERVICE REPRESENTATIVES! Who has ever hear of such????? Their customer service representatives are obviously trained to say ANYTHING to get customers off the line. They are the biggest liars God has blessed to breath!!! They make promises to call you back, etc., and you NEVER hear back! But rest assured...if for ANY reason your premium payments are NOT made on time...they will IMMEDIATELY call or email you to tell you when your policy will be cancelled! This company sucks! Hopefully, I will not have to get an attorney involved...and I am currently in the process of identifying a more reliable, customer service oriented home warranty company!
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