Intersections Insurance Services

I had a really bad experience with Intersections Insurance Services Inc. I am trying to cancel my cousin's subscription with them, but they are making it really difficult. My cousin has dementia and can't sign anything, so I am her trustee. I have been able to use my credentials with other organizations, but Intersections won't accept them. They keep charging my cousin's bank account and won't let me talk to their legal department. I just want to cancel the subscription and get the last two payments refunded, but they won't listen to me. It's really frustrating.

Me and my hubby, we had PRIVACY ASSIST accounts from Intersections, *** for years. I changed my payment method on both accounts and nothing weird happened. Then I got a new card when the old one expired and went to update the payment methods again on both accounts for PRIVACY ASSIST. As soon as I did this, charges appeared on my credit card account for $8 twice for each account. Something called Identity Guard appeared on those charges, which I didn't recognize or sign up for when I updated the PRIVACY ASSIST payment methods for both accounts. I called my credit union right away and they declined the charges and removed the credit card ending in ***. I had to get a new credit card. I am still waiting on it, which is causing much inconvenience. Once this happened, we cancelled both PRIVACY ASSIST accounts. I got confirmation on 6 March that the accounts would be cancelled when the next payment was due. On 12 March, I got confirmation via email that my PRIVACY ASSIST account was cancelled. Then I got an update my details request. On 14 March, my hubby got his confirmation that his PRIVACY ASSIST account was cancelled as well as a request to update the payment method. Since cancelling my credit card and the accounts, there have been attempts to take payments from this card ending in *** on 12 March (me), 13 March (me), 14 March (both), 15 March (me), 16 March (both), 17 March (both). This is fraud, as the accounts were cancelled on 6 March and confirmed on 12 and 14 March respectively. If the credit card had not already been closed the payments would have gone through. I have sent further instructions to my credit union to ensure that any PRIVACY ASSIST transactions are completely blocked so when I get my new credit card they are not able to get payment since the accounts are closed. This has caused a lot of inconvenience.