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American Dental Concepts / Orthodontist

1 515 Baltimore PikeSpringfield, PA, United States

Horrible, horrible experience with both the dental and orthodontist side of this practice. We left the dental side over a year ago after being told in January that they could not find us ANY appointment after regular school hours (they are open late multiple days a week) until July. Found a lovely local dentist who got us in the next week.

This summer, our daughter (18 months into her braces) couldn't schedule an appointment because their calendar didn't go out far enough. They gave us a card and told us to call after such-and-such a date in July. Called once at the end of July. Three times in August. Twice in September, Once in October that finally (FINALLY) yielded an appointment for mid-Oct. Each time, we left an increasingly irritated message with their answering service. Went there and were told it was made a dentist appointment instead (nevermind that we don't go there, spoke with the ortho staff/etc.). They squeezed us in after an hour, and we were told by the orthodontist that he "took issue with that" when we told him we had been calling so long and that his staff would never not call us back (nevermind that his office manager apologized and said we had been mis-scheduled). He (Dr. Koff) basically called us liars to our face and couldn't figure out when our daughter's braces were finishing. He couldn't calculate that this January would be 2 years (literally).

We have never been talked to this way by a doctor of any sort and will NOT be sending our second daughter there who begins braces next month. Their loss. Please do NOT use these people.


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