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Allegiant Travel Company / Allegiant Air / customer care center by phone

Indianapolis, IN, United States
Contact information:

I needed to cancel my mom's flight due to an unexpected hospital stay. When I went to the online manage travel tab, the information and cancellation costs did not match up or make sense to the policy information. So I called your customer care center only to be on hold for more than 30 minutes with a promise that a representative would be with me "soon". After more than 30 minutes, the call went dead. So I submitted an email which sent a response that I would get a response within seven days. By which time the preflight cancellation will be ended. This is very frustrating and unsatisfactory. You were happy to assist on my reservation but not with this it seems. I would rather drive or use another airline at this point.

Li
Jun 26, 2017

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