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Alitalia / Overbooking

1 England, Greater London, United Kingdom

It seems Alitalia overbooks massively. We arrived in Rome for return flight flight home over an hour before the flight and found that we did not have a seat. The tickets had been relatively expensive - not a cheap rate. We were told that checkin started 3 hours before the flight - so it seems you need to turn up hours before checkin to be sure of a seat. We were then held until checkin closed before finding we had tickets - but we did not get upgraded to business so why did we have to wait for othereconomy passengers to arrive if we had full fare economy tickets - all very suspect. Avoid Alitalia if at all possible.

Mj

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