Alitalia / appalling customer service in regards to damaged luggage.

Contact information:

October 6th - returned to London Heathrow via Rome from Cairo. My suitcase was severely damaged and the outer shell cracked. I reported the damage to customer services - they offered me 35 Euro compensation. I said I wanted it reported to Alitalia - I was given an email which a duly sent details of the damage and a photo. They replied with the reference number stating that they would be in contact - to date they have not been in contact - I have sent three further emails, with no reply. Today I phoned Rome and Ireland and then the US - Rome hung up on me the US only takes reservations.

This is an appalling service and I want to take my complaint further.


Nov 16, 2017

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