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Alitalia Air Lines / Rude and impolite

1 United States Review updated:

Not only are your flight attendants rude, but your entire company is rude...
You don't even have the courtesy to answer this email sent on Dec.21,

We flew from Miami to Milano on Alitalia~~not our first trip to Europe~~but
our first trip to Europe on Alitalia and hopefully it will be our last. We
were in business-first class and it was by far the worse service we have
ever received. Obviously, Americans are not welcomed or treated very
nicely on Alitalia. Fortunately, in America we do not treat "foreigners"
differently so this was very hard to understand the mentality of your flight
attendants. From Miami to Milano I thought the flight attendants were
just having a "bad day", but coming back from Milano to Miami they proved
that there were no "bad days" and they were just rude and impolite to
American tourists.

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  • Ne
      29th of Oct, 2011
    0 Votes

    Travelled with Alitalia one time and I wish I won t do it again.
    Yes they were disorganized, very rude, I was boiling but it s not wise
    to have a problem on a jet !!! And that s what they are counting on,
    "We can do anything, you can do nothing"
    No wonder they have financial problems, no-one is satisfied,
    no one is coming back, no-one is recommending their Airline !

  • Dp
      25th of Jun, 2012
    0 Votes
    Alitalia Air Lines - lack of customer service
    David p Adams

    I filed a claim with air Alitalia on 05/10/2012 at their urging because our flight was delayed for 9hrs in Rome returning to Miami. I received an e-mail from them on May 22, 2012 saying they had tried to reach me by phone. In the e-mail they agreed to my complaint and they asked for an authorization and an updated address where they could send the money. I responded 3 times by e-mail and once by registered letter. I have not heard from them since. The file reference number is 4185060
    I now ask if Gate 1 can be of any assistance in getting some communication from air Alitalia and clear this matter up. My name is David P Adams 133 Hawthorne lane Westbrook Maine 207-854-4428 This is a temporary address.
    My gate 1 travel number was 420055 I have copies of all e-mail communications and registered letter numbers that can be provided if necessary

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