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Alfred Angelo / The worst customer service ever...

1 10515 N. Mopac Expressway Austin, TX, United States Review updated:
Contact information:
Phone: (512) 342-2432

My fiance and I ordered a dress for our wedding. We paid the down payment upon placing the order. After recieving the dress (and paying the remaining balance), we noticed some chalk marks on the dress. We returned the dress to the store. The assistant store manager told us that it would need to be cleaned, they would call when it was ready. After a week, we called and they informed us that they were not able to clean it, so they had ordered a new one. We called back to get an ETA on the new dress. For 3 weeks no one was able to confirm the ETA. We picked out another dress. Now they will not refund our money and don't have a dress for us. I have left messages for the regional manager, Kelly Oliver, all week and have not received a call back.

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Comments

  • Co
      17th of Aug, 2009
    0 Votes

    My daughter and I began looking for her dress in May 2009 she found the one she wanted at Alfred Angelo in Houston off I-10 we ordered her dress in her size with the sales person telling us that the dresw she tried on was stretched out from people trying it on and her dress would fit perfectly since it would be made according to the measurments taken. Since then we have had nothing but problems. The dress has been sent back twice that we know of to be re made...first there were no buttons down the back of the dress and the sales "girl" tried to tell us there were not supposed to even after she " supposedly" pulled out the same dress in a diferent size to check the buttons, another sales lady came over I guess after hearing the conversation, she actully did pull out another dress held it up and said your right it is supposed to have the buttons...in addition it was way to big in the bust...the second time, when the call came that the dress was back about 2-3wks later we we to pick up the dress...as soon as we pulled it out of the bag my daughter noticed there was no lace on the bottom of the dress but did fit perfectly. The sales lady also noticed it also so it was sent back again that was late May, early June the dress was to be in the first of July. It is now August 17th still no dress! My daughter has been told it will be in next week since about Mid July! So now I the mother amnow the contact person as my daughter is quite upset and contemplating finding anotuher dress with another company! When I spoke to a sales lady she went through the notes and stated she saw it has been sent back to be remade "3 times" which I found interesting since we only know of 2 times. I am at this moment waiting for a call from Samantha the store manager to call me as she said on last Wednesday that she would call on Monday morning with the shipping tracking number - stores open at 10am - it is 11:37 and no call yet...each call they ask when is the wedding date...I really don't think that matters... The regional manager I have left messgaes for also is also Kelly Oliver that has been mentioned as not returning calls. HMMM if I was to treat customers in the manner with my job I would not have a job...

  • Jo
      13th of Jan, 2010
    0 Votes

    I am the daughter to the above comment. I finally got my dress and it looked halfway decent. All buttons and lace were on the dress, finally. I have to say that the store manager, Samantha, made up for most of the trouble by offering me anything in the store I could fit in a large bag for $0.01 a piece. I was able to get a $189 veil for only $0.01. I was also able to get a strapless bra, hair pins for my bridesmaids, my garter, a book and pen set, and also the dress heirlooming for $0.01 a piece. I have to say, if you have trouble, they will compensate you as they do not want their name to be ruined by bad service. However, I went int the second to last weekend in December to order my bridesmaids dresses, and I was told that if I ordered them at that time, they would not be in until the last week in March, which is two weeks from my wedding day. I was told I could pay $30 extra per dress to get them in 4 weeks, rather than the normal 8-10 weeks. Concerned that the same issue would happen with my bridesmaids dresses as happened with mine, I agreed to pay the $30 extra per dress. My sister, one of my bridesmaids, got a call two weeks after the dresses were ordered saying that the dress would be in the first week in February. This is unacceptable. If the dresses are not at the store at the end of the 4th week, beginning of the 5th, I will be calling Alfred Angelo to get a refund of my $30 per dress, as they have not been delivered in 4 weeks as promised.

  • Id
      4th of Jan, 2011
    0 Votes

    These people are horrible. I'm in the midst of it right now. They treat me like crap and are extremely rude! I've already paid for the dress, so I'm stuck dealing with them. To anyone reading this... save yoursel[censored] Do not put yourself through this!!! Go to a store where the sales people are good, honest people!
    How is this place still around????? These people are flat out unethical.

  • Me
      9th of Jun, 2011
    0 Votes

    Alfred Angelo is by far the WORST bridal shop ever. It is the 99 cent store of bridal gowns. First of all the customer service is terrible. They help you when your going to buy a dress but once its paid for they don't pay any attention to you, in fact they are RUDE once they know you've paid. I went to get a bridesmaid gown at the one in Dedham, Mass. I felt used. They have you do a "fitting" which is pointless because the dress comes sized for giants, causing you to get many alterations anyway. I had to get 4 alterations (straps, bust, the button placement, and hemming, everything was way too large). The adjustments weren't even done right and I had to go multiple times. The sales reps were lazy and wouldn't even willing to help to lace up my corset top (which was impossible to do alone) I had to beg for help. After returning for the 3rd time after alterations to my dress the seamstress was nice enough to make the last changes while we waited in the store (it only took 10 minutes), as soon as a new bride walked in the manager scolded her for helping us and rushed her to help the new lady. It was SO RUDE. I will never forget that. Obviously, I wasn't spending more money than this new bride so in the middle of me getting help, It was appropriate to have her stop everything with us to help the next customer. Don't do business with any of these stores, your just a paycheck to them, and once the bills paid your nothing. If you don't believe me read other reviews about this shop, no matter what store you are in in the whole country there is a SIGNIFICANT number of dissatisfied customers.

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