House Of Brides Customer Service


House of Brides, Inc.

1184 Roosevelt Road
Glen Ellyn
United States - 60137

Customer Support Phone Numbers

+1 630 827 0500(Customer Service) 1 1
+1 847 882 0700(Schaumburg, IL) 1 0
+1 630 629 4040(Glen Ellyn, IL) 1 0
+1 708 966 5200(Orland Park, IL) 1 0
+1 630 916 8528(Customer Service) 0 0
+1 847 882 6153(Schaumburg, IL) 0 0
+1 630 916 8528(Glen Ellyn, IL) 0 0
+1 708 745 5520(Orland Park, IL) 0 0
Schaumburg, IL
607 East Golf Road, Schaumburg, IL 60173

Orland Park, IL
16100 South Lagrange Road, Orland Park, IL 60462

House Of Brides Complaints & Reviews

House Of Brides / wedding gown

Nov 07, 2018

Purchased a wedding gown from House of Brides in Schaumburg, ill in March 2018. Paid in full on that day. In July started inquiring about my daughters wedding dress. Was looking for a date of delivery. Wedding date 12/22/18. I was told multiple times by phone receptionist it would arrive 4...

House Of Brides / no dress, no return calls, no answers. no customer service skills

Aug 07, 2018

Shame on HOB for their vagueness when asked any questions, their inability to answer questions, and their downright rudeness when speaking with their customers. We are asking about a dress. At one month out from the wedding, I believe we have that right. Each time we call we are put on...

House Of Brides / my daughter's bridal gown is not in

Jun 03, 2018

My daughter ordered her dress and it was paid IN FULL in February. The wedding is 12 days away and we still have no bridal gown. When we constantly call the Orland Park store we are given the run around and told it will be in. I feel like we have no rights or choice in what is going to...

House Of Brides / wedding dress

Sep 26, 2017

My daughter ordered a wedding dress. It came in and fit perfectly. We were charged $400 to attach a belt we provided and do the bustling. The bustling was done by placing loops on the train in the middle of the lace layer and looks terrible. We were told by Nancy that it had been fixed and...

House Of Brides / wedding dress and service

Jun 29, 2016

Look at all of the negative reviews!! Do not shop here!! My wedding is august 6, 2016. I ordered my dress on november 8, 2015 so that I would have enough time to receive the dress and have it altered. The dress I chose was also listed on hob’s own website for a much less money. The manager...

House Of Brides / quality

Mar 08, 2016

I ordered3 wedding gowns during their sale. At the sale price I could get them and then choose and sell the ones I didn't want. Out of the three gowns all three are terrible! Just because something is on sale or clearance, it should be stated if it is in poor condition! Gown 1 - very...

House Of Brides / bridesmaid dresses

Jan 14, 2014

I ordered 6 bridesmaid dresses at the end of oct 2013. My wedding is April 4th 2014. Was told I would get my dresses by end of jan beginning of feb 2014. I called HOB the first time 3 business days ago and have called everyday sometimes twice a day. I am only calling to get a status update...

House Of Brides / no dress delivered

Nov 01, 2013

These people are pathetic!! They could care less if you have a disaster or not!! I ordered my dress online in July, and they will not return my phone calls!! My event is 12 days away, AND I HAVE NO DRESS!!! I refused to order in the store, the ladies there were all stuck up and RUDE!!! I...

House Of Brides / rip off & they don't even care!!

Oct 24, 2012

I placed an order of 4 bridesmaids dresses, a veil and groomsmen's ties in good faith with HOB and paid for everything up front via PayPal as I was instructed to do. There were no delays in them getting back to me asking for additional funds for shipping - which I paid. 16 weeks went...

House Of Brides / scam/pathetic

Jun 18, 2012

Do not use house of brides unless you want your wedding to be ruined. We chose house of brides because it was the site with the cheapest dresses we could find on the internet. We ordered our bridesmaid dresses in late january for my best friend's wedding which was may 18. House of bride...

House Of Brides / bridesmaid dresses missing - no response given

Apr 23, 2012

I placed an order with House of Brides on January 7th and recieved an email that my dresses would come in sometime in "Early April". Early April has come and gone, and I've now called 8 times trying to get an update on the status of my order. It scares me to read all of the review...

House Of Brides / dishonest business practices

Mar 17, 2012

Today I called The House of Brides in Aurora, IL, to inquire about the advantages and disadvantages of placing my order of 5 Bill Levkoff #560 bridesmaids' dresses online opposed to at the store location, the HOB representative "Molly" told me that it was to my advantage to place the...

House Of Brides / scam

Oct 17, 2011

I ordered a dress from house of brides in america as it was alot cheaper than here in the uk and as im on a tight budget it was the answer to my prayers or so i thought.they took the money out of my bank within seconds of me paying for it then emailed me 5 days later to say they couldnt...

House Of Brides / do not use!

Jul 07, 2011

Worst experience ever! I ordered my 7 bridesmaids dresses from house of brides. I encountered mistake after countless mistake on their part. First, they put the wrong dress on my account for all of my bridesmaids to order. I only noticed this by chance on a visit I made, if I had not, I...

House Of Brides / never received dress

Apr 03, 2011

I ordered three Alfred Angelo dresses style number Alfred angelo 7044 victorian lilac from the immediate delivery section. This was done via email by a lady named Karen at phone number as I was told I could not have the original dresses I ordered. I paid for the three dresses but I only...

House Of Brides / costumer service

Mar 30, 2011

We ordered a wedding dress from the line of available items for delivery within 7 business days or less. After 10 days of waiting I called to find out what was going on with my order to just experience what been ignored means. They ignored us for at least five days. Then Shannon from the...

House Of Brides / dresses ordered and paid for, not delivered!

Mar 24, 2011

Do not buy from house of brides!!! Take it from this bride to be, it will not be worth your tears, anger, frustration, hurt and fear!!! Please please please do not shop here!! The manager michelle is a liar. My wedding dress is still not in, and my wedding is less than 2 months away!!! The...

House Of Brides / no refund; no customer service

Feb 26, 2011

House of brides buyers beware! On thursday, feb. 17th I inquired about 9 alfred angelo #7138 dresses for girls in my daughter's quinceanera, and asked what I had to do to receive them by april 10th for our event on april 30th. Was told as long as I paid $25 rush shipping charge per dre...

House Of Brides / service and bait & switch


Rude Scammers who live to provide World's Worst Service. My fiance went to House of Brides for her wedding gown. From the start, the service was appallingly awful. She had an appointment set up to be there, but the person "helping" her could spare no more than a few minutes with her...

House Of Brides / length of time to process refunds


[email protected] Please email with any complaints but in particular we are looking for refund issues. From what we are hearing it can take from 2 to 6 months to get a refund and only if you call over and over. Please provide your contact information when you respond. Thanks! [email protected] 312 750 7591 / bridesmaid dress


My bridesmaid ordered her dress at the end of January and was told the dress would be in the last week of April. She was told a few days ago that the manufacturer never confirmed her order and that she will not be receiving the dress until the first week of wedding is the second...

House Of Brides / what a scam!!! buyers beware!


House of Brides website CLEARLY indicates that standard delivery is 8-9 weeks. Rush orders are 7-8 weeks. I ordered my bridesmaid dress 13 weeks out, thinking that if there was a problem, I would still have a cushion. I had tried the dress on in a retail store so I knew the dress would fit...

House Of Brides / flower girls dress


I order 2 flower girls dresses about 2 months pd for rush. . . My wedding is oct 30 2009 i recived the dresses on the 20th. I had them try it on they looked crazy there were two sizes toooo big. . The little girls are age 5 7 they are really small kids. . I had nothing but problems with 2...

House Of Brides / customer service


I called to confirm my bridesmaid dress order with house of brides. The lady on the phone, who was extreamly hard to understand, advised my order would have been final as was 15 days prior that I submitted it. She would not even take my order id no to check the order! I then called back...

House Of Brides / terrible experience


I ordered 4 brides maids dresses from House of Brides and paid for the dresses in full via my credit card. After a few days, I received an email that they could not fill the order in time and they were canceling my order. I had given them more than 16 weeks to order the dresses. I then...

House Of Brides / scam and cheating


I ordered on-line from House of Brides. I entered all of my information correctly, but after the final submittal of information I realized that all the information was incorrect. The only thing that was correct was my name!! I immediately contacted my credit card company which stated that...

House Of Brides / awful experience


I went to House of Brides for my wedding dress, not knowing any better. I found one that I loved and got measured for it. I am normally a size 10 in regular clothes. Now I know that typically, bridal gowns run small. But they told me when I was measured they told me that I was measuring...

House Of Brides / bad service

I ordered, on-line, a Maid of Honor dress for my December 1, 2008 wedding from House of Brides. I placed the order on 9/4 and called in October to inquire as to the status. I was told that they can not check the status of the order until after Nov 14, so please call back then and they will...

House Of Brides / deceptive sales tactics-poor customer service


Avoid at all possible costs! Horrible I ordered my 5 bridesmaid's dresses from hob over nine months before my wedding and was told there was plenty of time, no need for a rush order. I paid over $250 for each dress, in full, up front, and explained one dress had to be shipped to arizona for...

House Of Brides / no guarantees


My advice to anyone who shops at the House of Brides, is BE CAREFUL. Do not assume that your sales person knows how to properly measure you. Be sure of your own measurements, and look carefully at the size chart before any dress is ordered. They do not guarantee the fit, issue any refund...

House Of Brides / horrible experience

I ordered a dress from House of Brides' website on March 20th. When I ordered it they sent me an email saying it will have to be rush delivered for my wear date. I sent an email back asking what the process was. No one responded back to that email and I let it go because the...