I don't know why this company still makes phones. Every single phone of this brand has been hell to use. It suffers from a HORRIBLE screen which will get stuck, glitch, or simply refuse to respond even when dialing a number. I won't ever get any phone of this brand even for free. Their phones feel cheaply made and I'm pretty sure they're made of cheap components as well. If Alcatel refuses to work on their products then either they should stop negating such or just leave business altogether.