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Airtel Postpaid / lack of proper information and delay in activation!

1 India Review updated:

I have an Airtel Corporate connection for almost 6 years now. From the day I converted the number to a postpaid I have had so many problems that it is impossible to think that they mean anything they say in their ads - "Express yourself!!" Indeed!!!
When I asked for an auto debit facility for my bills they switched my credit card number with someone else’s. As a result of which they did not collect my first month’s bill! I had to take half day leave to rush back and go to their office to pay the bill!

Never have I seen an organization where there is so much confusion about their services! Wonder how they manage it - (Do we have an award for such a qualification? Else we might come up with for especially for Airtel! They will bag it every single time!) Masters of goof ups and Kings at being misinformed! Wow!! They take the cake.

The most recent headache has been on getting my replacement sim activated!

All of a sudden yesterday for no apparent reason the sim stopped working. I had to drive almost 30 km to pick the replacement sim and was told by a call center exec that the corporate services group would be available to help me. I reach there and find that the corporate services group does not work on Sundays! After waiting for nearly 30 minutes some one gave me a sim and I was promised it would be activated within 4 hours. I double checked with the person as it was a Sunday he told me - "It does not make a difference. It will definitely get activated within 4 hours!" Nothing happened till 10 pm. I called the call center to check and was informed that the department does not work on Sundays! What's more it would take them 2 full working days to complete it. So even if the minimum time is 4 hours I will have to wait almost 2 days to be able to use my phone.

This after spending nearly 2 hours trying to reach someone who might give me proper information. My phone is yet to be activated! Their call center folk have the worst attitude and are misinformed to such a level that they break all records on goofing up!!!

They charge us all kinds of services charges and taxes and we still have to do ourselves the service if we want any! They don’t even have a call back service for the customer! They would rather have corporate sector employees wait endlessly online for one of their Supervisor who will only talk to give us more crap than correct information or service!!!

By far Airtel provides the worst and the lousiest service I have ever experienced!

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Comments

  • Su
      5th of Jul, 2007
    0 Votes

    I want to close down my airtel postpaid connection. Because my mobile phone with sim card have been stolen by somebody. My mo. No. 9872983429.

  • Sa
      20th of Mar, 2008
    0 Votes

    I totally agree to what Nivedita Sorab has written. Even, I am one of the victim of Airtel Postpaid (Maharashtra) Pune Customer Care. The Airtel gallery office lady promised me that the replacement Sim will be activated in 10-15 mins. Its already 2 full days now, and the Sim is yet waiting for activation.

    At last I had to switch over to IDEA prepaid services (temporary).

    Pity Airtel Postpaid services. Pathetic...

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