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AirAsia / services & time allocation

Indonesia

hi Airasia Team,

i use qz256 to Bangkok. got delay 135 minutes. it should be my flight home with qz257 & you change at qz253.

there is no people servicing us in Don Moeang until 35+ minutes. after we check in, we need to carry our own baggage again to x-ray system.

worst of it, waiting almost 45 minutes for baggage though we pay premium flex.

it should our baggage comes first but we wait for so long. is that suppose to be?

Ay Hok

Jo
Sep 25, 2017

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