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Air India / missing luggage bag

1 United States Review updated:

I was travelling 25 December 2015 from ahmedabd - Delhi- Chicago and my one luggage bag was missing from Chicago. When I asked them they said you have to field missing bag complaint. And now it is almost 21 days I do not get my bag yet. When I am trying to call in customer care they said call on airport they give you update and I tried almost everyday to call on Chicago airport no one answer my phone. I emailed them many time but no one is replied back. One funny thing one day that lady call me after my lot of email regarding to know about bag status. I frustrated on her because I do not get status and reply of my email. That lady said I am very busy and I have lot of complaint of missing bag so I can not go specially for your bag to Ahmadabad. i said you do not need to go but this how you are taking care of customer. never fly again in air-India. please modi sir fix this customer care. air India people ruined our country reputation.

Jan 18, 2016
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  • Gi
      22nd of Jan, 2016
    0 Votes

    Air India must resolve the complaints or else pay the compensation

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